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    • Couldn't agree more, really wanted a true ruling on this just for the knowledge but pretty sure the Judge made some decisions today that he didn't need to?.. maybe they all go this way on the day? We hear back so few post court dates I'm not sure. Each Judge has some level of discretion. Their sol was another Junior not even working at their Firm, so couldn't speak directly for them! that was fortunate I think because if she would have rejected in court better, she might have  been able to force ruling, we are at that point!, everybody there!!, Judge basically said openly that he can see everything for Judgement!!!  but she just said "I can speak to the claimant and find out!" - creating the opportunity for me to accept. I really think the Judge did me a favor today by saying it without saying it. Knowing the rep for the sol couldn't really speak to the idea in the moment. Been to court twice in a fortnight, on both occasions heard 4 times with others and both of my claims, the clerk mention to one or both parties "Letting the Judge know if you want to have a quick chat with each other"! So, it appears there's an expectation of the court that there is one last attempt at settling before going through the door. So, not a Sol tactic, just Court process!. Judge was not happy we hadn't tried to settle outside! We couldn't because she went to the loo and the Judge called us in 10 minutes early! - another reason to stand down to allow that conv to happen. Stars aligned there for me I think. But yeh, if the sol themselves, or someone who can make decisions on the case were in court, I would have received a Judgement against today I think. She was an 'advocate'.. if I recall her intro to me correctly.. So verbal arguments can throw spanners in Court because Plinks dogs outsource their work and send a Junior advocate.
    • that was a good saving on an £8k debt dx
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    • "We suffer more in imagination than in reality" - really pleased this all happened. Settled by TO, full amount save as to costs and without interest claimed. I consider this a success but feel free to move this thread to wherever it's appropriate. I say it's a success because when I started this journey I was in a position of looking to pay interest on all these accounts, allowing them to default stopped that and so even though I am paying the full amount, it is without a doubt reduced from my position 3 years ago and I feel knowing this outcome was possible, happy to gotten this far, defended myself in person and left with a loan with terms I could only dream of, written into law as interest free! I will make better decisions in the future on other accounts, knowing key stages of this whole process. We had the opportunity to speak in court, Judge (feels like just before a ruling) was clear in such that he 'had all the relevant paperwork to make a judgement'. He wasn't pleased I hadn't settled before Court.. but then stated due to WS and verbal arguments on why I haven't settled, from my WS conclusion as follows: "11. The Defendant was not given ample evidence to prove the debt and therefore was not required to enter settlement negotiations. Should the debt be proved in the future, the Defendant is willing to enter such negotiations with the Claimant. "  He offered to stand down the case to give us chance to settle and that that was for my benefit specifically - their Sols didn't want to, he asked me whether I wanted to proceed to judgement or be given the opportunity to settle. Naturally, I snapped his hand off and we entered negotiations (took about 45 minutes). He added I should get legal advice for matters such as these. They were unwilling to agree to a TO unless it was full amount claimed, plus costs, plus interest. Which I rejected as I felt that was unfair in light of the circumstances and the judges comments, I then countered with full amount minus all costs and interest over 84 months. They accepted that. I believe the Judge wouldn't have been happy if they didn't accept a payment plan for the full amount, at this late stage. The judge was very impressed by my articulate defence and WS (Thanks CAG!) he respected that I was wiling to engage with the process but commented only I  can know whether this debt is mine, but stated that Civil cases were based on balance of probabilities, not without shadow of a doubt, and all he needs to determine is whether the account existed. Verbal arguments aside; he has enough evidence in paperwork for that. He clarified that a copy of a DN and NOA is sufficient proof based on balance of probabilities that they were served. I still disagree, but hey, I'm just me.. It's definitely not strict proof as basically I have to prove the negative (I didn't receive them/they were not served), which is impossible. Overall, a great result I think! BT  
    • Seeking further advice now. The 33 days in which the defendant has to submit a defence expires at 16:00 tomorrow. The defendant has submitted an acknowledgement of service but looking to get the claim awarded by default in failure to submit the defence. This is MoneyClaim Online and can see an option to request a default judgement but believe that is for failure to acknowledge the claim within 14 days??  So being MoneyClaim Online, how do I request the claim be awarded in my favour?
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LXdirect - Littlewoods


mikeuk2004
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Hi, im new here and this is my first post.

 

I was hopeing someone can help and provide some adivce on the below.

 

I made my first order on LXdirect 15/04/06 which was for a Ornamental plate.

 

The order is as follows which was received by email as confirmation.

Qty Item Expected Delivery Price Discount DiscountCode 1

with love set MF370A5 Estimated delivery by Tue 2nd May £ 18.99 £ -1.90 XX172

 

Order Discount ZG562 £ -15.00

Sub Total

£ 18.99

Total Discount

£ -16.90

Delivery

£ 3.50

Total Including Delivery

£ 5.59

 

There it clearly states that the total is £5.59 after discount. They took a total of £20.59 from my bank account making me £6.29 overdrawn which meant I had a £25.00 bank charge thanks to them. I emailed them 18/04/2006 stating that they have overcharged me and have now made me overdrawn and that i require a refund.

 

27/04/2006 I emailed them again asking them to cancel my order and to give me a total refund as I still had not received any refund and the delivery date given is too long (18 days after order placed which website showed stock). I did receive a refund on this day after my email for £15.00 which was for what they overcharged me. I was now left with an outstanding refund of £5.59 plus £25 bank charges.

 

I got this reply 27/04/2006

 

Dear Mr *********,

 

Thank you for your e-mail requesting the cancellation of your order.

 

Unfortunately on this occasion we have been unable to stop your order in

time to prevent it from being despatched.

When the order is delivered to you please either refuse delivery or

contact a member of our Online Care Team 08705 896611 to arrange a

convenient date for collection.

Please remember that all unwanted goods must be returned to us within 14

days of receipt.

 

Please accept our apologies for any inconvenience that may be caused.

 

Kind regards,

 

LXdirect Customer Care.

 

I waited until it wass delivered to refuse delivery but the 02/05/06 came and nothing was delivered. I emailed them again stating that I would refuse delivery if there was something to refuse and got this reply on 11/05/06.

 

Dear Mr ***********.

 

Thank you for your e-mail regarding delivery.

 

On checking MF370 is due for delivery today.

 

We look forward to seeing you on line soon!

 

Kind regards,

LXdirect Customer Care.

 

I emailed them again on 19/04/2006 stating that they have not refunded me and to tell them to stop telling me its out for delivery as its now 24 days since i ordered it and is way passed the specified delivery date.

 

On this same day they slipped up and refunded me the sub of £17.09 followed by the sum of £3.50 and again with the sum of £17.09 totalling £37.68. Taking my £5.59 off this meant that they refunded me £32.09 too much not taking account the £25 bank charges they owe me.

 

So as it stands I now owe them £32.09 and they owe me £25.00.

 

I received an invoice from them on 15/07/2006 a invoice demanding £32.80 which includes 71p interest by 07/08/2006. I decided to pay it get it over with and then try and get my bank charges back after. So I paid the balance I owe them plus their interest on 04/08/2006.

 

I got this confirmation email back on 04/08/2006

 

Dear MR *********,

Thank you for your payment of £32.80p.

This amount is currently being processed through our systems.Subject to clearance this will be credited to your account and shown on your next or following statement.

To check your current statement details on line simply log-on and click 'My Account' where you can view your account 24hrs a day.

Thank you for choosing to shop with LXDIRECT.COM - Great looks for you and your home!

Kind regards,

Jeanette Clennell - Online Customer Service Manager

LXDIRECT.COM - Great looks for you and your home!

Shopping online made easy

Our Customer Charter is our pledge to you the customer. It contains our promise for safe and honest shopping.

 

I was shocked when I received another invoice on 12/08/2006 demanding the original £32.09 plus 71p interest which now includes a £10 admin charge and another 72p interest totalling £43.52.

 

So for some reason they have had problems with their billing software again as they didn’t actually take my money. So now they want me to pay more interest on the money they gave me in error plus a £10 admin fee for their error. Yet there is still no mention of repaying my bank charges or paying any interest on that either.

 

I am outraged and here to ask advice on what to do as this is clearly wrong. I have tried to order an item which they overcharged me, didn’t deliver and refund me too much and demanding more money when I tried to give them it back and screw me over with bank charges and their admin charge plus interest.

 

I have emailed them requesting the address as to where to write a complaint as they won’t the £43.52 by 02/09/2006. I have emailed them twice and not received a reply. Has anyone got any details as where im to write to and as to what I should put in my letter.

 

Our Customer Charter is our pledge to you the customer. It contains our promise for safe and honest shopping.

 

That is not that case since i have lost out on £37+ so far for making the mistake of trying your e-shop.

 

Thank you for any help in advanced guys and gals.

 

Regards

 

Mike

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Actually write to them on paper, concisely putting everything in chronological order with all monies given and received. Give them 14 days to have the account brought up to date giving an accurate representation of its state and a refund for expenses due to their error or you will proceed with legal action.

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Like some many of these cat companies they are a shambles & no one actualy reads your messages. If they do having only 2 brain cells amongst them they try not to deal with your query correctly & just press a coupl of buttons to send you another template letter.

 

Also they are only to quick to default consumers so be careful they don't you

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  • 2 weeks later...

Hi mikeuk2004

 

I too have dispute with Littlewoods.

 

Becuase of my problems with the banks my cheque to pay them was returned and they charged me £15.00. I had a phone call from their financial services and explained that whilst I was changing my bank account they would have to wait a little while but i would pay the balance in full to close the account. This amounted to £65.84. I also asked them to waive the £15 late payment fee, as I was not in control of the time factor. As soon as my parachute account was set up I sent them a cheque for the full amount which was duly paid. They sent me a monthly statement which said I still owed the balance plus two late payment charges plus £5 letter fee. This took my balance to over £100. I had already sent the balance so obviously there was a crossed in the post situation. I am waiting for my next statement which will probable say I owe them for the late payment charges and the administration fee. This they will have to sue me for, as I will refuse to pay. After having explained why their payment had not been made and then in good faith paying off the account they still want to claw another £35 from me. I call that greedy. They won't get it. I shall expect a breakdown of the £15 and what justifies this charge (twice).

 

 

Any thoughts??

 

Maggiebroom

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I paid the £43 odd pound as im just writting my letter now. I paid it so there are no more charges while i get my complaint in as I dont what them to add this to any debt recover thingys and effect my credit score.

 

Anyway I paid it and I have just looked on my account and it says I owe 35p interest.

 

What for??? there is nothing on the account. How can they now be charging me 35p a month interest on a £0.00 account???

 

What is going on.

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  • 1 year later...

Ignoring the spam post above, do as Blacksheep states and write in. They have committed several breaches of the distance selling regs. Do not fall into the trap of keeping their money as payment for your own losses - they are different things (although if a modicum of common sense existed this would be ideal).

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