BT and moorcroft

[phoenix39]

Posted this in the utilities forum but realise this one might be better and can't move it so here it is....

 

hi, my partner received a letter the other day from moorcroft about an alleged debt. Apparently using a credit reference agency they have linked our current address to our old one. We don't have BT in our current house because they wanted £125 to connect and we didn't need a line that much!!

 

We're pretty convinved we don't owe them anything because we paid by DD each month. The only thing we can think is that there was some confusion about us being in a 12 new month contract when we transferred our line to the old place (and then we moved out there after month 6).

 

Do I ignore the letter and wait for them to go away after millions of red letters or do I contact them or BT and question this then put the matter into dispute.

 

Is this moorcroft just putting out the bait and waiting for me to bite??!

[cerberusalert]

Send Morecrap this http://www.consumerforums.com/resources/templates-library/86-debt-collectors/573-general-debt-letter-if-you-know-nothing-of-the-debt the onus is on them to prove a debt exists and they have the right to collect.

[PGH7447]

or contact BT and demand to know why they have set a DCA on you without first trying to resolve the matter themselves

[phoenix39]

Thanks for the advice.. I will take this up with BT. If I do owe BT money I will pay it to them..

 

Reading the posts I see that they have probably sold the debt to the DCA. As they've probably shoved on fees that I wont be paying, can the DCA take me to court or would that have to be BT?

 

Final question... if it is a contract issue, does the fact that I was never sent any T&Cs or signed anything matter?

[harrassed senior]

That would depend on how you took out the Contract and when, ie over the phone or online. They usually do send something for you to sign, but not always.

[phoenix39]

On the phone, I transferred from my old place to the new one, though I doubt I would have agreed to a 12month contract as I wasnt' staying that long! This is where the confusion lies, because I didn't pay the discounted rate to avoid the contract!