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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Sheriff puts Bank of Scotland to proof on bank charges


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srfrench :eek:

 

Fight incompetance, stupidity, greed and unfairness......There's no excuse and no place for it in society, unless they really are! :wink:

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I understand the case has been put back at the banks request

 

Meaning?

 

Meaning they are playing for time :rolleyes:

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Meaning they are playing for time :rolleyes:

Can they do this if the other side do not consent?

 

Who is the Claimant in this case? Is it the bank or the borrower?

The matrix is intrinsically flawed. Within it is the program for it's own destruction. If you are reading this, you are in the matrix and it's days are numbered...so watch out! :eek:

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Do you know that this is typical of the bank to try and win in a non-meritous way insofar as flexing their financial muscles to threaten bankruptcy on an entity that's lawfully challenging it's legality.

 

You would think it would be easy to defend a fairness issue if the the issue is fair and you would think that the bank would expend a couple of grand of their own (sic) money to settle the matter finally at an eventual saving of millions to them. Maybe they already know the fairness issue is indefensible and will abuse and frustrate justice!

srfrench :eek:

 

Fight incompetance, stupidity, greed and unfairness......There's no excuse and no place for it in society, unless they really are! :wink:

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Perhaps they want it in Small claims because if they lose, then it would not set any precedents and not binding on other courts.

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Dealing with Customer Service Departments? - read the CAG Guide first

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Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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Perhaps they want it in Small claims because if they lose, then it would not set any precedents and not binding on other courts.

But the quote says they DON'T want it in SCC? :-?

 

If this is true, and it's precious little info here, then I can see why they would do it that way: As I said before, the odds are only 1 in 3 in their favour, either an outright loss or an attempt to settle out of court will give us the checkered flag to start the process again. The bank HAS to win, and they are going to throw EVERYTHING they can to try and make sure this happens, and when it does, they want to make sure it is precedent setting to close the door on us plebs once and for all. I don't know how much the case is for, but I am pretty sure the banks will be spending thousands times more to try and ensure victory.

 

Of course, if they DO lose, then they'll appeal etc, etc... hoping the other side eventually runs ouf of money before it gets to the ECJ. :rolleyes:

 

Cynical, moi? :razz:

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I agree. The above post said the opposite - The Bank wants a "non small claims" case. Surely if it falls within the limit as a single case then that is where it should be heard? Precedents shouldn't matter to us too much since if they lose this one I'm sure they'll go back to "ex gratia" payments rather than face losing loads of identical cases.

 

BD

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Instead of speculating, why don't we wait to find out exactly what's happened, if at all we can? Are they taking it out of Small Claims or not? How much time have they asked for to file their further defence? On what basis did they ask etc?

 

Let's wait for more facts....;)

The matrix is intrinsically flawed. Within it is the program for it's own destruction. If you are reading this, you are in the matrix and it's days are numbered...so watch out! :eek:

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Instead of speculating, why don't we wait to find out exactly what's happened, if at all we can? Are they taking it out of Small Claims or not? How much time have they asked for to file their further defence? On what basis did they ask etc?

 

Let's wait for more facts....;)

 

If you promise to get the facts tomorrow - we'll do the waiting.:)

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This Glasgow case was first heard in Feb 2010 and set for June 11. Why does it take 4 months to add up costs to £35? Have they not got Excel?

 

Anyway surely they must have had the figures already to know that charging us £35 in the first place was what they needed to do to "cover their costs" - as their letters used to say.

 

Surely no one suspects they have been profiteering in this?

 

BD

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Hi,

 

This is ridiculous, what the hell has been going on? Its now been almost 7 months since the Supreme Court judgement explicitly stated that consumers may still be able to challenge unauthorised overdraft charges under S.5 of the Unfair Terms in Consumer Contract Regulations. In all this time I have heard not one case progressing to trial in any English and Welsh court to determine this new legal argument. There must now be countless bank charge claims that have been struck out of the system which just simply haven't been reported. We are all now waiting for one Scottish case to be heard which has absolutely no binding authority on courts in England and Wales and will at best perhaps, if its the right decision, be of minor persuasive authority. There surely must be more, as a collective action, that we can do to kick start these claims in the right direction as oppose to hanging our hopes (or moreover dashing our hopes) on this one case in Scotland.

 

CAG Team, any help or ideas appreciated.

 

TheyrCriminals

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Meaning?

 

They're trying to find a way to wriggle out of it.:rolleyes:

 

By keeping it out of SC the claimant could be liable for costs which must be quite intimidating. I hope GLCs client doesn't agree to a settlement without going to court.:-|

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They're trying to find a way to wriggle out of it.:rolleyes:

 

By keeping it out of SC the claimant could be liable for costs which must be quite intimidating. I hope GLCs client doesn't agree to a settlement without going to court.:-|

 

In order to provide justice & irrespective of track & if asked a court can protect an ordinary claimant against costs particularly where it can be argued there is a public interest

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I think the Govan case has been put back a bit as the banks wanted to make it a non small claims case.

 

 

Perhaps they want it in Small claims because if they lose, then it would not set any precedents and not binding on other courts.

 

But the quote says they DON'T want it in SCC? :-?

 

If this is true, and it's precious little info here, then I can see why they would do it that way: As I said before, the odds are only 1 in 3 in their favour, either an outright loss or an attempt to settle out of court will give us the checkered flag to start the process again. The bank HAS to win, and they are going to throw EVERYTHING they can to try and make sure this happens, and when it does, they want to make sure it is precedent setting to close the door on us plebs once and for all. I don't know how much the case is for, but I am pretty sure the banks will be spending thousands times more to try and ensure victory.

 

Of course, if they DO lose, then they'll appeal etc, etc... hoping the other side eventually runs ouf of money before it gets to the ECJ. :rolleyes:

 

Cynical, moi? :razz:

 

Oops.. I should have gone to specsavers. :rolleyes: I missed the "non" Thanks Bookie :D

Have we helped you ...?         Please Donate button to the Consumer Action Group

Uploading documents to CAG ** Instructions **

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

BCOBS

1: How can BCOBS protect you from your Banks unfair treatment

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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Wait we must...:)

 

TheyrCriminals' post #395 makes some interesting points. A multipronged approach, even if based on the same legal arguments may be better. i.e. where a claim is brought not only in Scotland but in one or more courts in England and Wales as well, preferably against different banking institutions.

 

Perhaps CAG could coordinate this behind the scenes with one or two willing members?

The matrix is intrinsically flawed. Within it is the program for it's own destruction. If you are reading this, you are in the matrix and it's days are numbered...so watch out! :eek:

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Patience guys .... we've come this far , let's stick with it .......

 

I am also of the belief that there is a CAG members case going forward(in England ) as we speak , but I'm saying no more about that at the moment .....

 

I'm also of the opinion(maybe mistaken ) that the Glasgow case is being brought under Consumer Laws , which are UK wide , therefore the fact that it's in Scotland shouldn't bar it from being a precedent UK wide ... although the banks barristers will try desperately to argue this ......

Nemo me impune lacessit

 

 

Advice & opinions given by johnnymitch are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

 

 

If you think I've helped you please feel free to tickle my star :-D

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