Jump to content


  • Tweets

  • Posts

    • Hi, I've been reading the invaluable advice on this forum and reading about the problems with Evri and lost delivery of items.  From what I gather the initial steps after having exhausted every's own lost item claim process is to draft a Letter of Claim, I think it is called and to register with the government Money Claims.  I have got a login for Money Claims and have made an initial stab at the letter but I'm not certain I have got it right. Am I right to assume that having exhausted Evri customer service's claims process and having received the denial of any compensation because the laptop I was sending is on the non-compensatory list that my next step would be to send the Letter of Claim to them? Let me provide some basic details which I hopefully have addressed in the letter. I purchased a laptop through Amazon.co.uk which a business in Belfast sold refurbished laptops through.  They had a 30 day money back guarantee for a full refund if you have any issues with the laptop.  I have the invoice from Amazon showing the purchase.  On 27 April, 2024 before the end of the 30 day period I used their ParcelShop (inside a Tesco) to send the laptop back and have the tracking reference mentioned in the letter.  As mentioned in the letter there was they advised they could not give me or sell me any insurance because laptops are on the non-compensatory list so I just paid the normal delivery cost.  It was scanned as leaving the ParcelShop on 29 April and the tracking has been like that ever since.  After a 28 working day Evri claim process they gave the expected response that they could not provide any compensation and simply could not proceed with my claim. I was hoping to get some advice on whether I go ahead now and email this to Customer Services straightaway and should I send a hard-copy to the Evri address as well?  Or are there any steps I have missed out on first?  I believe 14 days is the reasonable period of time for them to respond so if I were to send it tomorrow, for example 12 June then I should expect a reply by 26 June, is that correct and fair?  And assuming they don't reply with a full refund then I would then go down the government Money Claims site to proceed with that? Sorry for all the questions, I want to make sure I go about it properly.  I'll continue to read through other cases on here so I can get an even better handle on the process. I attached a LOC, happy for any edits or updates that will make it even better. Thanks so much for anyone's help! Regards, Matt Evri letter of claim.docx
    • The date was 3 June. Get on MCOL now. The legal principle is that, even if you defence is late, if the other party hasn't requested judgement, then your defence takes priority and is accepted. You might be in time. When I say now I mean now.  Recently we had someone who was nine days' late and this was pointed out to them at 5:30pm.  They faffed around till 11pm.  When they went on MCOl they saw that judgement had been entered at 7pm. Every minute is vital. File the below standard defence if you still can - 1.  The Defendant is the recorded keeper of [motor vehicle]. 2.  It is denied that the Defendant entered into a contract with the Claimant. 3.  As held by the Upper Tax Tribunal in Vehicle Control Services Limited v HMRC [2012] UKUT 129 (TCC), any contract requires offer and acceptance.  The Claimant was simply contracted by the landowner to provide car-park management services and is not capable of entering into a contract with the Defendant on its own account, as the car park is owned by and the terms of entry set by the landowner.  Accordingly, it is denied that the Claimant has authority to bring this claim.    4.  In any case it is denied that the Defendant broke the terms of a contract with the Claimant. 5.  The Claimant is attempting double recovery by adding an additional sum not included in the original offer.  6.  The Particulars of Claim is denied in its entirety.  It is denied that the Claimant is entitled to the relief claimed or any relief at all.
    • Hi friends,  I’m a bit worried I may have got confused with timings here. I thought I had 33 days from my acknowledgment to submit a defence but the date added above says 3/6/24.   have I missed the date?   if so how can I apply for an exception due to my disability and problems with deadlines and dates etc (ADHD)?   what should I submit as a defence?   I’ve had no reply from BW so far    just been back on MCOL and it says 28 days from service if I completed an acknowledgment of service so does that mean 28 days from that of acknowledgement (I.e. 16/5) which would make deadline for defence 14/6?   Thanks! Panicking here.
    • Normally we don't advise playing your cards early in a snotty letter, but as you have appealed we might as well use what you wrote in the appeal against them. There is no rush, you have until 6 July to get it to them.  See what the other regulars think too. How about something like this? -   Dear Rachael & Sean, cheers for your Letter of Claim.  I rolled around on the floor in laughter at the idea you'd actually thought I'd take such tripe seriously and would cough up! As usual you'll have been too bone idle to do any due diligence.  Had you done so you would have seen that I appealed to your client.  Indeed the driver on the day is a textbook example of having done exactly what you should do when you do not wish to be bound by the T&Cs in a private car park. Of course none of that mattered to the spivs you represent but do you really want to put such a useless case in front of a judge? To be fair, your clients are very useful members of the human race - as comedians.  How I loved the page turner of their antics at The Citrus Building in Bournemouth.  It was chuckle after chuckle reading about them, letter after letter, month after month, insisting they were legally in the right, even through someone who had done just the first day of a GCSE law course could have told them they weren't.  Until the denouement - BOOM - an absolute hammering in court.  In fact - SLAM, BANG - managing to lose twice against the same motorist for the same car park in front of two different judges. Your client can either drop their foolishness now or get yet another tolchocking* in court where I will go for an unreasonable costs order under CPR 27.14(2)(g) and spend the dosh on a nice summer holiday, while every day laughing at your clients' expense. I look forward to your deafening silence. COPIED TO COUNTRYWIDE PARKING MANAGEMENT LTD   *  This word is used under licence from Brassnecked
    • Well yes, ... and the tax dodgers ... Trump May Owe $100 Million From Double-Dip Tax Breaks, Audit Shows A previously unknown focus of an I.R.S. audit is a dubious accounting maneuver that effectively meant taking the same write-offs twice on a Chicago skyscraper. nytimes.com WWW.NYTIMES.COM  
  • Recommended Topics

  • Our picks

    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like
  • Recommended Topics

ROSSENDALES (proud to be profesionals)


style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 5242 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

  • Replies 79
  • Created
  • Last Reply

Top Posters In This Topic

Top Posters In This Topic

He will have renewal in the pipeline then - just pay the first and second visit fees those being £24.50 and £18.00 - pay them to the council along with the liability order amount and then get a letter sent to the head of revenue at your council asking them to investigate their agents illegal behaviour for which they are responsible.

 

Adding a copy of the letter asking for £100 fees will give them enough proof it has happened.

Link to post
Share on other sites

No Prob I understand, thanks for pushing me in the right direction, it will hurt tho cos ave got mates fiddling system and dont have the crap we / I do, and they get there bills paid etc, but that's another story.

It's a way of life for some people, sometimes by choice, sometimes by ignorance/head in sand/etc.

 

Glad to have helped. You could even pop my cherry, and tip my scales, as that has never happened lol.

 

Good luck mate, I think you are making the right decision - just dont let him tell ya you have to pay his £100 fees. Just the ones I highlighted above. And get a receipt as well, I would put nothing past these buggers.

  • Haha 2
Link to post
Share on other sites

pay the council direct not the bailiff otherwise not all of it might get to the council and the liability order will not be fully satisfied leaving them the chance of coming back again.

 

Pay the order + the fees to the council and the council will pass on what it sees fit

Link to post
Share on other sites

pay the council direct not the bailiff otherwise not all of it might get to the council and the liability order will not be fully satisfied leaving them the chance of coming back again.

 

Pay the order + the fees to the council and the council will pass on what it sees fit

Hi

Ok I will pay the council as you say, should I ask them to seperate the bailiffs fee's ( £24.50 and £18.00) and give me a receipt, then I can write to Rossies with the photocopie receips along with a nice letter as you advise.

 

Cheers

 

Mr W

Regards..Mr Worried :)

Link to post
Share on other sites

I would pay the council online or use the 24 hour payment line otherwise if you send cheques you may find your council return them and ask you to pay the bailiff direct. This will also give you an instant receipt either via email confirmation or transaction number over the phone.

 

Once you've paid online send your letter to the council complaining about their agents illegal activity and that depite this behaviour you have paid the fees prescribed in law and the council should pay this money onto their agents. You are also requesting an explanation and apology from the head of revenues as to why they are permitting their agents to act illegally whilst on council business.

 

Copy the exact letter to Rossendales with the heading For Information Only.

 

Put the onus on the council to apologise and explain.

Link to post
Share on other sites

If you know what you actually owe the council then yes pay them the full amount owed to them (mind I've noted people that have paid by cheque and had them returned uncashed, the online option means they have to take the payment although they can return it, I've not seen any post stating they have).

 

Bailiffs from what I've gleaned from others in similar positions on this forum shows that even once the original liability is paid to the council doesn't mean they won't still turn up. However it does mean there sway is considerably lessened. You can then contact for the full break down of legal and truthful costs to the bailiff. In that it would be wise to include the receipt for payment for council tax as proof that amount is no longer owing and if they want to dispute that matter they need to contact the council. You can then work on getting the fees that are owed (1st/2nd in your case) paid up and done with and get rid of the bailiffs off your back.

 

I noted there was an instance where the bailiffs then tried to claim they still had powers in a post on here once someone had paid the council in full, but rest assured they don't so it will all be hot air if they threaten to levy items etc once you've got to that point.

Link to post
Share on other sites

I would pay the council online or use the 24 hour payment line otherwise if you send cheques you may find your council return them and ask you to pay the bailiff direct. This will also give you an instant receipt either via email confirmation or transaction number over the phone.

 

Once you've paid online send your letter to the council complaining about their agents illegal activity and that depite this behaviour you have paid the fees prescribed in law and the council should pay this money onto their agents. You are also requesting an explanation and apology from the head of revenues as to why they are permitting their agents to act illegally whilst on council business.

 

Copy the exact letter to Rossendales with the heading For Information Only.

 

Put the onus on the council to apologise and explain.

Hi andie

 

So I pay online in full with bailiff charges, get reciept, print then send letter and reciept to bailiff's office ( Rossies)?

 

Mr W

Regards..Mr Worried :)

Link to post
Share on other sites

If you know what you actually owe the council then yes pay them the full amount owed to them (mind I've noted people that have paid by cheque and had them returned uncashed, the online option means they have to take the payment although they can return it, I've not seen any post stating they have).

 

Bailiffs from what I've gleaned from others in similar positions on this forum shows that even once the original liability is paid to the council doesn't mean they won't still turn up. However it does mean there sway is considerably lessened. You can then contact for the full break down of legal and truthful costs to the bailiff. In that it would be wise to include the receipt for payment for council tax as proof that amount is no longer owing and if they want to dispute that matter they need to contact the council. You can then work on getting the fees that are owed (1st/2nd in your case) paid up and done with and get rid of the bailiffs off your back.

 

I noted there was an instance where the bailiffs then tried to claim they still had powers in a post on here once someone had paid the council in full, but rest assured they don't so it will all be hot air if they threaten to levy items etc once you've got to that point.

 

Are you saying not to include the bailiffs costs? at this time? is that not prolonging the enevitable?

 

Cheers

Mr W

Regards..Mr Worried :)

Link to post
Share on other sites

yes pay online with bailiff charges - print of the email receipt then send a letter TO THE COUNCIL and COPY IN Rossendales - Rossendales won't give a fig about your complaint until they see that it has gone to the council - even then they might not bat an eyelid but your council should know what they are doing

Link to post
Share on other sites

yes pay online with bailiff charges - print of the email receipt then send a letter TO THE COUNCIL and COPY IN Rossendales - Rossendales won't give a fig about your complaint until they see that it has gone to the council - even then they might not bat an eyelid but your council should know what they are doing

 

Great I shall do that.

 

Cheers

 

Mr W

Regards..Mr Worried :)

Link to post
Share on other sites

Not saying not to pay the bailiffs charges but either way you'll have a fight, cos until the council give the fees to the bailiffs (more likely to refund you and get you to pay them as its your liability not theirs), or until you pay them the fees still are applicable.

 

The council themselves haven't charged the fees the bailiffs have and you'll have to push them to pay the bailiffs, the bailiffs at the same time won't receive that money until the council deem fit to do so and they're not the quickest off the mark. Me personally atm in my situation from my council know full well it would be at least three weeks before they even read a letter as I'm waiting for a response from the 1st September. That means if they don't instantly give Rossendales there payment which I doubt they will (not out of mean-ness, just because your a low priority to the council once they have there money), you could still have Rossendales chasing you for what they want, and as far as they're concerned (rossendales) they won't leave it til the council admit they owe them the money of which you'll only be receiving a receipt to state you paid council tax owing, or that you paid x amount for council tax on x date.

 

If its Rossendales and you've worked out the fees for 1st/2nd visit, then theres nothing to stop you paying only the fees online to them and then the council their amount seperately.

 

Which ever way you do it, you still need to be 100% sure the fees incurred on your account are only those that you've stated (1st and 2nd) can also do that online on the Rossendales website if you go to the section for pay now. You don't need to register or pay, but it gives you a small insight into what fee's they'll be expecting from you.

 

Soz don't want to confuse you more, but thinking of my dealings with Rossendales recently and of course the council I'm dealing with, I wouldn't want you to put yourself in a position where you've done the right thing but still being chased and have a whole new fight on your hands and aren't prepared for it ;)

Link to post
Share on other sites

Not saying not to pay the bailiffs charges but either way you'll have a fight, cos until the council give the fees to the bailiffs (more likely to refund you and get you to pay them as its your liability not theirs), or until you pay them the fees still are applicable.

 

The council themselves haven't charged the fees the bailiffs have and you'll have to push them to pay the bailiffs, the bailiffs at the same time won't receive that money until the council deem fit to do so and they're not the quickest off the mark. Me personally atm in my situation from my council know full well it would be at least three weeks before they even read a letter as I'm waiting for a response from the 1st September. That means if they don't instantly give Rossendales there payment which I doubt they will (not out of mean-ness, just because your a low priority to the council once they have there money), you could still have Rossendales chasing you for what they want, and as far as they're concerned (rossendales) they won't leave it til the council admit they owe them the money of which you'll only be receiving a receipt to state you paid council tax owing, or that you paid x amount for council tax on x date.

 

If its Rossendales and you've worked out the fees for 1st/2nd visit, then theres nothing to stop you paying only the fees online to them and then the council their amount seperately.

 

Which ever way you do it, you still need to be 100% sure the fees incurred on your account are only those that you've stated (1st and 2nd) can also do that online on the Rossendales website if you go to the section for pay now. You don't need to register or pay, but it gives you a small insight into what fee's they'll be expecting from you.

 

Soz don't want to confuse you more, but thinking of my dealings with Rossendales recently and of course the council I'm dealing with, I wouldn't want you to put yourself in a position where you've done the right thing but still being chased and have a whole new fight on your hands and aren't prepared for it ;)

 

WOW

 

I think you have rattled this topic for the right reasons though, I will pay council what they want and pay the bailiff what is deemed to be correct re his two visits, direct to the Rossies site, do you think they will get balshy if say I pay his 2 visits even though he has asked for £100.00.

and can they not take any more monies from my acc once they have my details.

 

Cheers

 

Mr W

Regards..Mr Worried :)

Link to post
Share on other sites

Once the council have been paid in full, ie the amount on the liability then it becomes satisfied and the liability order becomes nullifed.

 

The bailiffs are howevver still entitled to their fees although if you told them to *'#+ off then it would be a CIVIL matter as they have no powers once a LO is satisfied. I would personally pay the council the amount owed online and then send a cheque for £42.50 along with as letter to the baliffs to bring closure to the account otherwise it just drags on and on.

All advice offered is based purely on my own dealings and the help and support i have had from this site.

 

Copying an of my postings is perfectly fine with me but you may wish to check the spellings.:D

Link to post
Share on other sites

and can they not take any more monies from my acc once they have my details.

 

Simple answer is that I do no know, other may have more of an idea. If they do take extra monies, do a Charge Back on your credit card - which will please Rossendales no end, I am sure.

 

Send Rossies a cheque for the £24.50 and £18 (or maybe even the full amount?), and pay the balance to the Council. The Liability Order is then discharged in full, and keep the receipts.

 

I'm off for a swim, and not onlince tonight (footy) so I will add anything extra that I can tomorrow.

 

FX

Link to post
Share on other sites

Once the council have been paid in full, ie the amount on the liability then it becomes satisfied and the liability order becomes nullifed.

 

The bailiffs are howevver still entitled to their fees although if you told them to *'#+ off then it would be a CIVIL matter as they have no powers once a LO is satisfied. I would personally pay the council the amount owed online and then send a cheque for £42.50 along with as letter to the baliffs to bring closure to the account otherwise it just drags on and on.

Hi Slim

 

Thanks for your reply.

 

I dont have a cheque book, I am getting a little confused now...I will pay the council direct, then ask the bailiff for a breakdown of his charges, which I already know..or should I make payment direct to Rossies then write to them outlining my payment??

Regards..Mr Worried :)

Link to post
Share on other sites

nope I paid Rossendales £50 online as a gesture of goodwill and to show I was willing to pay my debt at £50 a month, I've got my MP fighting my corner and asking the head of revenues to take this back. I've explained to them that if they don't I'll never pay there debt off as they keep added unjust charges and the £50 I pay will never even get to the council.

 

I know slightly different but the principal is the same. Anyways Rossendales have taken no further payment from me as I've not given them the details its been done by an external means of online payment. You should of course write to Rossendales and state you've paid the council, give proof of that (receipt) and state you've paid their fees (get a screen print from your pc or at the very least note the receipt reference number).

 

If they attempt to take any monies from your account after that its fraud, because you've stated the amount to be taken no more no less ;)

Link to post
Share on other sites

Simple answer is that I do no know, other may have more of an idea. If they do take extra monies, do a Charge Back on your credit card - which will please Rossendales no end, I am sure.

 

Send Rossies a cheque for the £24.50 and £18 (or maybe even the full amount?), and pay the balance to the Council. The Liability Order is then discharged in full, and keep the receipts.

 

I'm off for a swim, and not onlince tonight (footy) so I will add anything extra that I can tomorrow.

 

FX

 

Cheers..what footy you watching then?

Regards..Mr Worried :)

Link to post
Share on other sites

nope I paid Rossendales £50 online as a gesture of goodwill and to show I was willing to pay my debt at £50 a month, I've got my MP fighting my corner and asking the head of revenues to take this back. I've explained to them that if they don't I'll never pay there debt off as they keep added unjust charges and the £50 I pay will never even get to the council.

 

I know slightly different but the principal is the same. Anyways Rossendales have taken no further payment from me as I've not given them the details its been done by an external means of online payment. You should of course write to Rossendales and state you've paid the council, give proof of that (receipt) and state you've paid their fees (get a screen print from your pc or at the very least note the receipt reference number).

 

 

 

If they attempt to take any monies from your account after that its fraud, because you've stated the amount to be taken no more no less ;)

Thanks for your reply ...o m g ..I think that I will send their fee's reg post along with a letter inside. ??

Regards..Mr Worried :)

Link to post
Share on other sites

If you go online to rossendales and go to the payment section you will need both the council refernce normally eight digits and the rossendales reference. Have a look at what they say you owe, if its the liability amount and the £42.50 (1st and 2nd visits) and that is all they have you showing as owind then you might as well pay it online to them and be done with it. They are legally entitled to those charges and if they havent taken the p*** and put more on then just get it over and done with.

 

Then write them a letter to confirm that its done and dusted and all debtors are satisified.

All advice offered is based purely on my own dealings and the help and support i have had from this site.

 

Copying an of my postings is perfectly fine with me but you may wish to check the spellings.:D

Link to post
Share on other sites

If you go online to rossendales and go to the payment section you will need both the council refernce normally eight digits and the rossendales reference. Have a look at what they say you owe, if its the liability amount and the £42.50 (1st and 2nd visits) and that is all they have you showing as owind then you might as well pay it online to them and be done with it. They are legally entitled to those charges and if they havent taken the p*** and put more on then just get it over and done with.

 

Then write them a letter to confirm that its done and dusted and all debtors are satisified.

 

Cheers

 

I will do that .

 

Ta

 

Mr W

Regards..Mr Worried :)

Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?


×
×
  • Create New...