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    • My IVA which I began in 2021 has for around a year now been passed to credit expert - I find this company and it's staff obnoxious and insensitive money grabbing monsters.  What is my legal right can I have my IVA moved to another ip what happens if Hanover sell my file?  I am ina real bad situation where my kids are unwell and this crest expert supervisor is saying I should try more than what I agreed despite my situation being very bad and kids unwell.   I feel like they are bullying me and I duh I where to turn.  I keep getting emails saying we at credit expert are in charge of your iva now but still I got messages about my review annual from Hanover which I sent documents and now I got a response from credit expert saying they think I agreed to pay more - how ludicrous is that how can I keep these bullies at bay.   Who can I complain too without messing up my IVA.  I'm going to post below what they sent me please someone help me as they are making me suicidal now. These evil people g coincidently all Indians with weak English which is another issue as communication feels like a battle each time.    Good afternoon,   We hope you are keeping well.   In accordance with the terms of your voluntary arrangement you a required to comply with the following modification:   The debtor must seek to either obtain full time employment or improve self employed income to equivalent thereof as soon as possible and a full review of the debtor’s income and expenditure must be undertaken by the supervisor. The contributions shall increase after taking into account any increased costs in respect of travel and should commence in the month following the review. If any instances of co-habitation with the debtor by any person aged 18 or over occur during the term of this arrangement and where there is reasonable expectation that board and lodging should be paid, the contribution will be added into this arrangement in full. The debtor agrees to provide an income and expenditure review in the month following any loss of child related income. Any surplus identified is to be made available immediately for the benefit of unsecured creditors in the arrangement.    In order to ensure that the terms of the voluntary arrangement are adhered to, I require you to provide evidence that you complies with the above modification along with any supporting evidence.   Alternatively, if you believe you are no longer able to comply with the modification please do inform us.   I eagerly await your response to the points raised within 14 days of the date of this email.   If you have any further queries, please contact Customer Service on ‪0800 0431 431‬ or by email at [email protected].   Thank you for your comprehension.   Plese guys advice me what I can reply as I don't have any more money for these thieves and their annual review is an annual monster nightmare how can I tell them I'm not willing to be bullied and can't paid more    تھا ks   
    • Thank you. I will send letter off to Trade Centre UK today and if I don't get anywhere then I'll contact the credit company.
    • The relevant notes with regards to Reconstituted versions of an agreement if you wish to rely on an exhibit. Waksman Reconstituted Agreements.pdf
    • thank you. I assume therefore that this would be a no to mediation. I imagine it becomes very likely I will then have to physically go to court?  
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Debit Card Loans/Chequebook Loans Ltd claimform - PDL **STRUCKOUT + £200 costs**


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Well an update from me. Got a letter from the courts yesterday saying the claim had been struck out as DCl had not paid the allocation fee.

 

I am now considering claiming for the time I have spent dealing with them from the courts.....................

 

Thanks for all your help everyone and good sound advice in particular 42 man - your an absolute star!

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Excellent S4

 

DCL are quite keen on the court process, I didn't think they would fancy explaining themselves in court.

 

this will offer encouragement to other who get a claim form for a couple of hundred quid and no worthwhile particulars of claim

 

Well done :D

Edited by robjam1969
typo
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Hi all,

 

Does anyone know if there is a fee for claiming costs by submitting a N252 form and detailed assesment of costs?

 

All new to me......

 

big thanks!

 

s4ddy

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Submitted N252 form and now awaiting response from them. I'm hoping they dont pay so I can send in the bailiffs........

 

Will keep you all posted on how it goes............

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  • 3 weeks later...

Well now i'm really confused!

 

Just rang the court to see if DCL had submitted any points of dispute. The court said not and time for them to do this had now elapsed.

 

I was filling out the Certificate to send back and following the guidelines when it said I needed to include 'the order awarding costs'. I assumed this would be sent to me when DCL didn't reply with there points of dispute so I rang back the court to see if this had been sent. The court advised me that the 'order awarding costs' would have been sent originally if the court had awarded costs, but as the claim had been struck out I could not claim costs. Is this correct?

 

If anyone could advise that would be great.

 

cheers

 

s4ddy

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Have read through those threads but still none the wiser. Those threads and CPR seem to indicate I can claim but the court is telling me I can't.

 

Can anyone give me any clarification?

 

Thanks in advance.

 

s4ddys

 

Bump.......

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Well result, sent off the forms last week and received a default costs certificate yesterday morning for just over £200.

 

Will be donating 10% to the site when my cheque clears!

 

Big thanks tp everyone who has helped me!

 

regards

 

s4ddy

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I have a thread going in debt collectorslink8.gif section with regards to similar scenario with these people

I have just been advised that seems they don't have a consumer credit license and their website is now disabled

 

Aren't Debit Card Loans part of 4Cashnow which is run by V Gates Ltd ?

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My advice is based on my opinion and experience only. It is not to be taken as legal advice - if you are unsure you should seek professional help.

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Must be a different company -I'm helping someone with a debt to the Debit Card Loans company I posted above.

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Please consider making a donation, however small, if you have benefited from advice on the forums

 

 

This site is run solely on donations

 

My advice is based on my opinion and experience only. It is not to be taken as legal advice - if you are unsure you should seek professional help.

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I have a thread going in debt collectorslink8.gif section with regards to similar scenario with these people

I have just been advised that seems they don't have a consumer credit license and their website is now disabled

 

It seems they do have a licence:

 

©2009 Debitcard Loans Ltd. Consumer Credit Licence No: 583682

 

I am new to the forum, i have read this thread with extreem interest as I am currently in a trap with this particular company myself, i have since checked the signed doucments that i sent in when i took out this loan with debit card loans last june and can see that they do have a blank signed standing order mandate - nightmare!! it feels like im going to be paying these idiots £60 a month forever, my loan is only £300, as soon as I get paid every month they take £60 before ive even got out of my bed! how can i stop them doing this without changing my joint bank account which would be a real pain, i really just want to get this paid back but fear that they wont accept a relistic repayment plan and probably will just end up clearing my account if i even tried to suggest this. please help

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It seems they do have a licence:

 

©2009 Debitcard Loans Ltd. Consumer Credit Licence No: 583682

 

I am new to the forum, i have read this thread with extreem interest as I am currently in a trap with this particular company myself, i have since checked the signed doucments that i sent in when i took out this loan with debit card loans last june and can see that they do have a blank signed standing order mandate - nightmare!! it feels like im going to be paying these idiots £60 a month forever, my loan is only £300, as soon as I get paid every month they take £60 before ive even got out of my bed! how can i stop them doing this without changing my joint bank account which would be a real pain, i really just want to get this paid back but fear that they wont accept a relistic repayment plan and probably will just end up clearing my account if i even tried to suggest this. please help

 

Welcome to CAG Vicky

 

If they are being paid by debit card you will need to report it lost/stolen. As for standing orders they will set up for all sorts of figures. Some banks think they look iffy and their fraud dept will contact you to see if you are happy with it. Failing this you will need to keep a close eye on your account. The safest way with this company is a new bank account as they have been known to set up a standing order and take payment on the same day. Once your income is safe you can negotiate and they do accept low figures each month. As you will see from this thread they do issue court claims but unlikely they will follow it through if you challenge them like on this thread!

Good luck

 

As for charges warn you bank in writing not to accept any mandates from this company. It may not work but give you some ammo if they charge you.

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Hi Vicky,

 

Robjam has given good advice about your bank account, I too did not want to change as I would have had trouble getting one with a visa debit etc. The best thing to do is just keep your eye on your bank account to make sure they do not set up a standing order, and if they do just cancel it. Internet banking is usally helpful, I checked mine daily for four months just to make sure.

 

Send a letter to the company revoking the right to set up any standing order on your account, and send a copy to your bank and ask for a response from both to ensure this has been done.

 

I will run you through stage by stage what happened with my account with DCL.

 

I took out a loan for £165 and rolled over paying approx £40 per month interest for 5 months. Total paid to them £200.

 

I cancelled my debit card, and sent them the telephone harrassment letter to stop them contacting me at work etc.

 

They then sent a couple of letters saying I owed £465 including charges, I then sent the CCA Request letter including a breakdown of charges. In the meantime they tried to set up three standing orders on my current account which I cancelled so no payment was taken. I then wrote to the Financial Ombudsman.

 

They sent back the CCA, but no breakdown of charges, and court papers claiming £465.

 

I completed the acknowledge of service and sent them a CPR 31.14 (i think) asking for a copy of the Credit agreement and charges, they never sent this.

 

I submitted my defence to the court including the fact they had not replied to my CPR31.14, all about the fraudulent standing orders and the fact I had already paid £200 which I felt covered the orginal £165 plus fair interest.

 

They failed to pay the fee for the hearing, the claim was struck out.

 

I then claimed costs for time I had spent researching, filling out forms, replying to correspondence etc.

 

Court granted my costs and I got a cheque for £200 yesterday.

 

So my advice would be stick with it, if you have paid back a lot more than the original £300 I would write to them and tell them this, if they threaten to take you to court, explain to them you will see it all the way through, and claim costs if they do not.

 

Sometimes I think court action is best because at least them the matter is dealt with, but that is just my opinion.

 

There are plenty of kind people on this site who will help you along the way!

 

All the best and keep your chin up.

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Thankyou so much for your advice with this, ive been thinking about it alot ive read through all the comments on this thread and ive decided im going all the way this time, these companies are no better than loan sharks even if they have a ''consumer credit licence'' im sure that ive paid them over £500 and my inital loan was only £300 i think this alone would stand up in court their interest rates are just unbelievable but as you all know when your desperate they take advantage of you. I have just made yet another £60 payment to them but ill be ready next time, ive rang my bank who are sending me out a new debit card, i will also get the telephone harrasment letter out to them just before the next payment is due and then ill hit them with the letter refusing to accept any standing order mandate set up by them. I have searched my emails and found the original email thats states to leave the standing order mandate blank - why i did not see through this i dont know, i will then go from there, ill keep you all posted!

Could you give me the best correspondence address for them? do you advise i send all my letters recorded delivery??

Many thanks again for your help with this, this forum is soo helpful and makes you realise that your not alone!

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Hi Vicky,

 

Good for you standing up to them!

 

THe best address is 834 Dunstable road, Luton, and yes always send everything recorded delivery and dont for get to send your £1 fee if you are requesting a copy of your credit agreement.

 

Keep a record of what you have sent and who signed for it, ref nos etc. A spreadsheet worked best for me.

 

Good luck!

 

s4

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