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    • Hi all, hope you can help. I've received a £4k repair estimate from the main dealer after my 2016 F30 330e developed the dreaded drivetrain error. The qoute is for a replacement cell module and associated labour and various bits and bobs to get it done. I initially had them investigate the issue when it first popped up a year ago. They replaced the auxillary battery which 'fixed' the issue for a few months before returning. Last Novemner the issue escalated to 'Battery not charging' which would clear after powering off the car , and disappear. Took it into the dealer and they diagnoised a faulty high voltage battery under the boot but could not do any work as they needed to schedule more cars for this 'specialist high voltage work'. So they said I could continue to drive the car until they got in touch when the car could be booked in for repairs. Roll on to April, the issue became severe (battery not charging error not going away, car in limp mode one morning) and car completly died at a traffic light same day (dashboard flashing all over the place), couldnt engage in 'Drive' and had to be recovered by AA to the dealer. Turns out car was now only running on the 12v battery in the boot and that had run flat as the hybrid function had stopped working altogether. My question is whether this is a reasonable estimate. Could this be done cheaper elsewhere? The dealer has servived this car from new hence took it them in the hope they'd not point fingers at any other party. Should I be paying for this at all since I raised the issue with them before it escalted and resulted in a now expensive fault? I also suspect the KLE may have gone too based on other posts, but the dealer hasnt qouted for that yet. I worry they'll' 'discover' that after I've already shelled out for a new cell module and end up lumbered with another bill to replace the KLE. Feels like I know about what they need to do than they do. The Service Advisor has been completely useless. Any advice would be greatly appreciated.
    • The Petrol Station is Shell Garage Wickham (Hampshire ) Another person obviously had the same issue as they had called the garage previously-
    • Thanks Dave, that all sounds clear to me. In terms of avoiding PCNs, I'm not sure if I can. I need to be able to park in that spot, especially as I've got kids to lug forth and back for the school run. Likewise it's not always possible to use the MA's permit system either, as I've not always got them to hand. So, if I'm actively avoiding PCNs, then it could mean I've given in to their idiotic rules. But, I do get what you're saying, as I imagine the risks go up if they claim there are multiple PCNs to be paid at court. Not sure what to do with this one.
    • Is it possible you could qualify for a DRO (Debt Relief Order) and ditch the IVA ? https://debtcamel.co.uk/end-iva-change-to-dro/  
    • My IVA which I began in 2021 has for around a year now been passed to credit expert - I find this company and it's staff obnoxious and insensitive money grabbing monsters.  What is my legal right can I have my IVA moved to another ip what happens if Hanover sell my file?  I am ina real bad situation where my kids are unwell and this crest expert supervisor is saying I should try more than what I agreed despite my situation being very bad and kids unwell.   I feel like they are bullying me and I duh I where to turn.  I keep getting emails saying we at credit expert are in charge of your iva now but still I got messages about my review annual from Hanover which I sent documents and now I got a response from credit expert saying they think I agreed to pay more - how ludicrous is that how can I keep these bullies at bay.   Who can I complain too without messing up my IVA.  I'm going to post below what they sent me please someone help me as they are making me suicidal now. These evil people g coincidently all Indians with weak English which is another issue as communication feels like a battle each time.    Good afternoon,   We hope you are keeping well.   In accordance with the terms of your voluntary arrangement you a required to comply with the following modification:   The debtor must seek to either obtain full time employment or improve self employed income to equivalent thereof as soon as possible and a full review of the debtor’s income and expenditure must be undertaken by the supervisor. The contributions shall increase after taking into account any increased costs in respect of travel and should commence in the month following the review. If any instances of co-habitation with the debtor by any person aged 18 or over occur during the term of this arrangement and where there is reasonable expectation that board and lodging should be paid, the contribution will be added into this arrangement in full. The debtor agrees to provide an income and expenditure review in the month following any loss of child related income. Any surplus identified is to be made available immediately for the benefit of unsecured creditors in the arrangement.    In order to ensure that the terms of the voluntary arrangement are adhered to, I require you to provide evidence that you complies with the above modification along with any supporting evidence.   Alternatively, if you believe you are no longer able to comply with the modification please do inform us.   I eagerly await your response to the points raised within 14 days of the date of this email.   If you have any further queries, please contact Customer Service on ‪0800 0431 431‬ or by email at [email protected].   Thank you for your comprehension.   Plese guys advice me what I can reply as I don't have any more money for these thieves and their annual review is an annual monster nightmare how can I tell them I'm not willing to be bullied and can't paid more    تھا ks   
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Concerned v MBNA


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Do not give up this point , if they have hiked your rate knowing that they did not have a executable agreement they have given you stress and worry without any concern.

 

They still have a duty to comply with your CCA request

 

Have you confirmed to them that they are still in default having not supplied the executed agreement. Or was dropping this action part of the settlement?

 

If not and they continue to ignore this you can submit the Subject Access Request although you must allow 40 Days for reply

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Dropping the action was purely my decision and has no bearing on the FOS adjudication, I have reminded and several occasions of the default and have not had a single reply whatsoever to any CCA request or even the CPR31.16 letters. I think if I am to continue I have to do the subject access thing and find out what they have once and for all.

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The CPR31.16 stance is on my understanding only comes into play following the start of Court proceedings. Many of the experts on the site will advise oyu on this. The SAR is your right under the Data Protection Act and will certainly reinforce your case.

 

A lot of people on the site are receiving microfiche copies of Agreements which are showing many errors which may seem to point to constructive use of technology. Again a search will point you to thie best threads.There seems to be a distinct possibility that any delay on producing your agreement indicates the Card Company now realise that this constructive manipulation will be found out. So push for the documents that are your right.

 

Best of luck and do me a favour can you ask any one you know who may have MBNA accounts if they have any knowledge of rebranding to Bof A

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Hi ronddodiver

I recently received my CCA from mbna, I too have my account dated from 1997, What I received was an application form, single sided with noneof the required terms under the 1974 act and no referal to other documents in the body of the application form. As it stands mbna don't have even stumps of legs to stand on, I suspect you've got the same thing.

 

Hi unredacted

 

I'm guessing they dont have the CCA but do not have any proof or any aknowledgement whatsoever. And likewise suspect even the stumps would not support them :-) Even if they had sent through some mock up that would have been a start as I could have something to fight or challenge but the lack of any response puts me at a disadvantage as I have nothing to challenge so I suppose I have to sit and wait something I am not very good at. They have already started to trash my credit file and am expecting more brown stuff heading in my direction not really sure what to do next

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Hi,

 

If, as you say, you have requested the CCA and they have not responded within the time allowed (12 + 2 days I believe), have you written back putting the account into dispute?

 

If not, then I'd suggest that as the first step along the way. Send the letter using 1st Class, signed for post. You can then get proof that they have received the letter even if they don't respond to it.

 

Don't give up the fight.

:!:Don't believe them! The wool they try to pull over your eyes is 50% cotton. :!:
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  • 3 weeks later...

Hi Usaname

 

Yes account was put into dispute at the end of July and various reminders sent still have not recieved anything at all. I am convinced now they dont have anything otherwise I guess they would have sent something.

 

Update I have got all the extorniate interest back and thats reduced the balance so a bonus there.

 

Regarding the address do you think as mentioned in the posts above using the Abbey Credit Card address would make a difference they have been signed for BTW

 

Thanks

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Hi RondoDiver

 

Although using the Abbey Card address and them being signed for etc, I think they could also use it as a cop out for going astray. Use this address for all correspondence:

 

MBNA Europe Bank Ltd

Customer Advocate Office

Stansfield House

Chester Business Park

CHESTER

Cheshire

CH4 9WW

 

You have been patient and kept at it for so long, don't let them start getting to you now, nail the buggers. Onwards and upwards. Yes, lord knows how they can grind you down and stress you down, its all down to tactics and stealth. Fight fire with fire mate. Print off all the letters you have sent, stipulate they have had them before and signed for them, stick them all in an envelope to them at the address above (recorded delivery) again.

 

Amber

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  • 4 weeks later...

Hi Amber

 

Thanks for that I intend to pick this up again after I have made sure the little ones have a good xmas. Dont need this taking up brain space till then.

 

They still haven't sent anything through from when I posted to the other address, but as you rightly say that could be their cop out, They did get me down for a while, but back now and will fight back with all guns blazing in the new year.

 

Rondo

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  • 5 weeks later...

Afternoon all

 

Well received a letter this morning saying they need more time as the account was purchased from another lender sometime ago and will be contacting them for the agreement I suppose, this after 7 months of waiting, how long do they need ? :-). Had the usual blurb about a case and I should continue paying (would have thought they knew what was happening as I am still paying anyway). We shall wait and see what happens next.

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Hi All

 

I have now read and re-read this letter very carefully, they mention a case McGuffick vs RBS and had a look at this and could not see the point they were trying to make about "continuing to make payments even in the absence of the agreement" any ideas anyone ?, Secondly I am now of the thinking that they do not have the agreement, and I have come to that conclusion because again in the letter they state "the account was bought from another lender some time ago" and haven't named that other lender, I suspect they realise that they also won't get the agreement from them either. Will keep you posted

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  • 5 months later...

Morning all

 

Well still nothing seince the last letter from these muppets, it has been over a year now since my request and they still haven't complied or even complied with the letter above.

 

Think it time to up the stakes now , not sure what I am going to do but first I am going to send a letter recored delivery reminding them of their obligations

 

Any suggestions wouldn't go amiss. Thanks for looking

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Are you still making payments to the account ? If so then that's why they've gone to ground..........if you aren't making payments i'd guess that they don't have an enforceable cca and/or you don't show up as having a mortgage and being a house owner.

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  • 3 months later...

Thanks for that Blueotter

 

Yes I have been making payments to the account so I guess your right, However they have now rehiked the interest rate back to 34.9% for no apparent reason even though I had opted out of any increases according to their guidelines also they did not even send a letter notifying the chaneg so I guess that is also a breach. I have spoken to them this morning and basically I may as well have smashed my head off a brickwall so it looks like the fight is back on and pretty much told them that wrongly or rightly.

 

I am now stopping payments and going to remind them of their obligations regarding the CCA even though they haven't replied since June 2009 and from when they acknolowdged they were actuall trying to get it from another lender in January 2010 so my guess is now they really dont have it we shall see. Time for a big fight me thnks

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Hi Rondodiver

In the Mcguffick judgement The biased judge in this case ruled that sending your data toCRAs and employing DCAs did not amount to enforcement so the creditor can do what he pleases, this same judge ruled that because the CCA could not be found did not mean it did not exist therefore you duties under this non existant agreement were not liquidated so you should continue paying the debt.

Another biased judgement is Carey where this judge ruled that it was not necessary to provide a copy of the original agreement and a construction was acceptable even if this construction came from more than one source for the banks to meet the requirement to provide a copy of an agreement

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  • 1 year later...

Hi All

 

Well up until now I have been trying to service this problem and to some extent succeeding, however since the increase in payments i.e 1% + Interest this has made it unmanagaeable and my priority is my family therefore I managed to negotiate an arrangement and this resulted in the interest rate being reduce to c. 3.8% per annum on the assumption I pay a fixed amount each month which would be manageable. However on reading the terms it means an Arrangement to Pay will be lodged with the CRA and this will last for 5 years while paying and 6 years thereafter. I already know they dont have a CCA I was wondering if I offered a settlement would that be a better option. Really could do with some opinions so that I can weigh up all my options, the arrangement screws me for 11 years whilst a default / short settlement is only 6 years any thoughts please.

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