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    • I have also found this:  D.2 Service of a PCN by post: 54) There are some circumstances in which a PCN (under Regulation 10) may be served by post: 1) where the contravention has been detected on the basis of evidence from an approved device (approved devices may only be used in limited circumstances) 2) if the CEO has been prevented, for example by force, threats of force, obstruction or violence, from serving the PCN either by affixing it to the vehicle or by giving it to the person who appears to be in charge of that vehicle 3) if the CEO had started to issue the PCN but did not have enough time to finish or serve it before the vehicle was driven away and would otherwise have to write off or cancel the PCN 55) In any of these circumstances a PCN is served by post to the owner and also acts as the NtO. The Secretary of State recommends that postal PCNs should be sent within 14 days of the contravention. Legislation states that postal PCNs must be sent within 28 days, unless otherwise stated in the Regulations. This from London Councils Code of Practice on Civil Parking Enforcement.  The question is what is an approved device? Certainly, he had the opportunity to place the ticket on my car and I didn't drive away.  I looked further and it seems that an approved device is a CCTV camera - It seems that the photos taken were not actual film but images and it is not clear if they are taken from a video or are stills. I'm guessing if it was moving images then the SAR would have stated this.    From the Borough of Hounslow website: "There are two types of PCN issued under the Traffic Management Act 2004, which governs parking contraventions. The first is served on-street by a Civil Enforcement Officer, who will observe a vehicle and collect evidence before serving the PCN either by placing it in a plastic wallet under the windscreen wiper, or by handing it to the driver. The second is a PCN served by post, based on CCTV footage taken by an approved device, which has been reviewed by a trained CCTV Operator."   From Legislation.gov.uk regarding approved devices: Approved Devices 4.  A device is an approved device for the purposes of these Regulations if it is of a type which has been certified by the Secretary of State as one which meets requirements specified in Schedule 1. SCHEDULE 1Specified requirements for approved devices 1.  The device must include a camera which is— (a)securely mounted on a vehicle, a building, a post or other structure, (b)mounted in such a position that vehicles in relation to which relevant road traffic contraventions are being committed can be surveyed by it, (c)connected by secure data links to a recording system, and (d)capable of producing in one or more pictures, a legible image or images of the vehicle in relation to which a relevant road traffic contravention was committed which show its registration mark and enough of its location to show the circumstances of the contravention. 2.  The device must include a recording system in which— (a)recordings are made automatically of the output from the camera or cameras surveying the vehicle and the place where a contravention is occurring, (b)there is used a secure and reliable recording method that records at a minimum rate of 5 frames per second, (c)each frame of all captured images is timed (in hours, minutes and seconds), dated and sequentially numbered automatically by means of a visual counter, and (d)where the device does not occupy a fixed location, it records the location from which it is being operated. 3.  The device and visual counter must— (a)be synchronised with a suitably independent national standard clock; and (b)be accurate within plus or minus 10 seconds over a 14-day period and re-synchronised to the suitably independent national standard clock at least once during that period. 4.  Where the device includes a facility to print a still image, that image when printed must be endorsed with the time and date when the frame was captured and its unique number. 5.  Where the device can record spoken words or other audio data simultaneously with visual images, the device must include a means of verifying that, in any recording produced by it, the sound track is correctly synchronised with the visual image.
    • Hearing took place today.  Case dismissed with costs awarded. Neither UKPC or a representative turned up.  Apparently they messaged the court on 7 May asking for their case to be considered on paper.  Never informed me, which was criticised by the judge as not following procedure.  I was really annoyed as I would have preferred for the case to be thrown out before the hearing, or at least face them in court and see them squeal.   They are just playing a numbers game and hope you blink 1st!   Ended up having to change my flight, but  the costs awarded softens the blow. Was asked to confirm it was my signature on both the witness statement and supplementary statement.  Wasn't asked to read them, said she could see my arguments made and the signs were insufficient and no contract formed. Took maybe 10 mins in total.  Judge did most of the talking and was best for me just to keep quiet or confirm any statements made. Happy to have won as a matter of principle and have costs awarded. Maybe not worth all the time and hassle for any newbies or the technologically challenged.  But if you are stubborn like me and willing to put in the time and effort, you can beat these vultures! I big shout out to everyone who helped on the thread with their advice and guidance, special mention to FTMDave, thank you sir!  Really appreciate everyone's efforts. All the best!
    • I plan to be honest to avoid any further trouble, tell them that the name should be changed to my official name
    • There is no evidence that I was issued a PCN that was placed on the car and removed. It seems that I was issued a £60 PCN on the 8th of March (the parking date) but it was never placed on my car, instead,  they allege that they posted the PCN on the 13th of March and deemed delivered on the 15th. I never got this 1st £60 PCN demand. I only know about all of this through the SAR. I only received the second PCN demanding £100, which was deemed delivered on 16/04/2024 - that is 39 days after the parking incident.  I did a little research and "Legislation states that postal PCNs must be sent within 28 days, unless otherwise stated in the Regulations." as per London Councils Code of Practice on Civil Parking Enforcement.  The main issue is that I was not aware of the 1st £60 PCN as I didn't receive it - I'm not sure how this relates to the 28-day rule because that rule applies to the initial £60 PCN. PCM could say that "we sent him the letter by post and it was deemed delivered on the 15th of March" therefore the 28-day rule does not apply.  As regards the safety of the parking attendant, that is clearly something he chose to feel and he made the decision that his safety was threatened - I didn't even see him or had any interaction with him. I'm nearly 50 and I definitely don't look aggressive 😊  
    • okay will do. I'll let you know if anything transpires but once again - many thanks
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Capitalization- help desperately needed


bankbandit
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I hope someone can help. I have had a 6 month statement on Welcome loan, the capitalization means I am paying £20 off despite paying £116 a month. I'm totally outraged, when I phoned to query this I got told it's like a credit card (interest) and I'm paying it on the balance. I thought I'd taken a loan out???? with all interest already included in my payments.

While I'm aware of claiming back for letters, calls etc as per bank charges what can be done about this? Already planning to go to FOS, will I need all the statements, charges etc?

Please help, totally lost on the interest element if that's what it is. Surely it's a penalty?

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There is a lot of help you can get here so you have come to the right place, you need to send of an SAR thats a subject access request first you will need to send this recorded delivery and with a £10 cheque or postal order there is a letter in the templates section for this and this will get you all the information they hold on you including your agreement and payment history, they have a limited time to respond to this think it is 14 days plus 2 days to allow for delivery once you have all your information there are a load of very helpfulland knowledgeable people here who will help you, try and read as many of the other threads as you can as well as this will not only give you valuable information but also a surprising amount of confidence to deal with these people.

Hope this helps

Regards jdene

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Many thanks jdene, I have been looking round but all I can find is regarding the charges. I need to get these capitalization charges stopped and given back-they far outweigh a few £10 calls here and there. I spoke to some oaf at the office who said interest payments "cant" be stopped, I advised any institution can stop its own interest charges, it then became "welcome won't" - big difference. She then admitted that Welcome are only after the profit and to make money like any other company, shame they revert to fraud and mis-selling. Awaiting call from branch manager. Breath not held.

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sar is 40 calendar days FYI.

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Almost all of your payment is paying the interest at the beginning of a loan!! It only really starts to pay the capital further into the loan term!

 

How much is the loan for?

What is the interest rate?

When did you take the loan out?

 

BobbyH

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Hi Bobby,

 

don't have all the information to hand but here goes:

took out £2000 approx 4 yrs ago (over 36 months- all interest front loaded), was paying £116 as per agreement, at present I'm not sure how many (or how much paid in) payments I've made as I was with CCCS for a bit, I fell into arrears and missed a few payments but have recently started paying £116 again as per original agreement and they have said have £750 arrears and £2500 balance, hence "capitalization" of £90 pcm on balance.

Am so angry may just put in FOS complaint and let them deal with getting all the paperwork, I don't know how much to claim back either if capitalization is tied up with interest. Too murky.

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Do you have a copy of the credit agreement with the figures that you can post up (minus personal details)?

 

A £2000 loan over 36 months @ £116 per month makes interest at approximately 73% APR!

 

I am not entirely sure what you mean by "all interest front loaded". Are you saying the interest rate was fixed for 36 months?

 

 

BobbyH

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Sorry by front loaded I mean that my payment of £116 paid part of the capital (of £2000) and the interest ie after 36 payments balance is nil. Feels like interest is added onto interest, it will take 150 months at these rates.

If i can find a copy wills can one in. Thanks.

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So basically like any fixed rate loan!

Like I said before at the beginning of the loan the £116 paid for mostly the interest and a small portion of the capital. Further down the 36 months line it pays less interest and more capital and when it reaches the end of the 36 months the balance is nil.

 

By looking at a statement it shows you the balance of the account, what it doesn't show is any rebate on the interest that would be applied should you wish pay off the loan in full!

 

In order to calculate the rebate, you would need to know exactly how much you have paid against the account, isn't this shown on the statement?

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It's a six month statement. Have spoken with some sort of complaint team who are "investigsting", quite helpful I think, basically said Welcome personal loans were NEVER sold on compound interest, 4% always added to balance , like a credit card, point is I only ever had £2000, not £4200 (ie 116 x36 ). Tried to sell it like "well the balance is reducing so you pay less interest" - I'M STILL PAYING £20 CAPITAL A MONTH ON £2500!!!! - yeah might go down sometime within next decade. Not hopeful for results, wonder who's side they'll rule on.

Originally took loan out 2 yrs ago, they send copy agreement and full statements with all debits/credits listed.

Edited by bankbandit
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I am a little confused now.

Please confirm the following:

 

1-You took out a £2000 loan

2-Over 36 months

3-£116 per month to pay (x36)

4-Total to pay on loan £4,176

 

Had you paid the monthly amount of £116 for 36 months, you would have cleared the loan. You would have paid £4,176 back to WF. This means you have paid £2,176 in interest and £2,000 capital.

 

Example of loan:

Month1 - £115 interest - £1 capital

Month2 - £112 interest - £4 capital

Month34 - £4 Interest - £112 capital

Month36 - £1 Interest - £115 capital

 

Total Interest £2,176 - Total Capital £2,000

 

Interest is calculated at the rate of interest on the daily balance outstanding of the total amount of credit.

 

At some point during the loan term you stopped paying the loan, this mean that interest is added to you loan monthly (calculated daily) plus all the other stuff they add on like arrears charges, telephone call charges etc etc. without having any amount paid against the account (i.e. your monthly instalment). So the balance of the account will increase.

 

These interest payments are not a penalty (although 73% APR is very high!) and can't be claimed back as far as I am aware.

 

I hope this makes things a little clearer!

 

BobbyH

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Hi

 

I would still submit a Subject Access Request to them and find out what they have got on you. I have had success with mine with the following letter ( obviously you would need to add your own details ).........

 

 

 

 

DATA PROTECTION ACT 1998

SUBJECT ACCESS REQUEST

Dear Sirs,

Re Loan Agreement Number : xxxxxxxxxxx

I understand that you currently hold details of my personal and financial information within your internal record systems with regard to my Loan Accounts.

Please supply me with a complete list of transactions and charges relating to the history of my loans with your organisation. Alternatively a complete set of statements for the loan accounts is acceptable. I would be grateful if you would provide the following for all loan accounts I have held with your organisation (including but not limited to):

· Full copies of all contracts which you believe exist or have existed between myself and your organisation, including true copies of any documents you hold in support of the same.

· A complete list of all transactions or statements relating to all my Loan Accounts with your organization.

· Copies of all documents which include any of my personal information including copies of any contacts or invoices, emails or computer records containing my personal information, or any records which pertain to me.

· Full copies or transcripts of any correspondence in postal, email or any other format which you have entered into with any individual, organisation or third party which contains my personal or financial information, or which pertains to me.

· Where any previous information or records held have been deleted or disposed of, the methods used to do so, including dates, certificates or references confirming details of destruction. Where you are unable to provide such certificates, please provide a declaration, signed by an authorized officer of your company, confirming the dates and methods of destruction of this data.

· Full hard copy print outs of my personal or financial information, held in a digital, magnetic or any other format which is held in any archives, backups or other storage devices / locations.

I enclose a cheque in the sum of £10.00 to cover your fee and request that this is acknowledged by way of a receipted invoice. You have 40 days in which to comply under section 7(10) of the Data Protection Act 1998.

IF YOU ARE UNABLE TO DEAL WITH THIS REQUEST, YOU SHOULD IMMEDIATELY FORWARD IT TO THE PERSON WITHIN YOUR ORGANISATION RESPONSIBLE FOR DATA PROTECTION.

I look forward to hearing from you in the first instance of receipt.

Yours Sincerely

Mr X Xxxxxxxx

:D

 

 

 

 

Forsure

 

** One woman crusade against the rip off lenders ! **

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Thank you all for the info. This was sold to me, and my understanding of it was, as a fixed term loan ie only over 36 months. I'm by no means a financial whizz but likewise not a dunce. No way would I have signed for a £2000 starting balance on a credit card type deal where they are adding 4% a month. At one point they were going to offer me a £95 pcm payment as I was struggling - which is roughly what minimum payment is! so all I'd be doing is paying interest - And I've never had a statement showing this capitalization till now.

Not too sure how FOS would help but I'm putting a complaint in,will cost them £500 at least. Or I hang in until they go under. Can I at least dispute the debt and get interest stopped?

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Thank you all for the info. This was sold to me, and my understanding of it was, as a fixed term loan ie only over 36 months. I'm by no means a financial whizz but likewise not a dunce. No way would I have signed for a £2000 starting balance on a credit card type deal where they are adding 4% a month. At one point they were going to offer me a £95 pcm payment as I was struggling - which is roughly what minimum payment is! so all I'd be doing is paying interest - And I've never had a statement showing this capitalization till now.

Not too sure how FOS would help but I'm putting a complaint in,will cost them £500 at least. Or I hang in until they go under. Can I at least dispute the debt and get interest stopped?

 

What I would do is to submit the Subject Access Request first, check out what they have on you, and see if it tallies with what you have....then you will receive loads of help on this forum with your next step :)

Forsure

 

** One woman crusade against the rip off lenders ! **

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  • 2 weeks later...

Have just received correspondence form customer services. Not sent in a SAR request as yet but the letter received does say that they do not have a copy of the original agreement/signed contract. Will send in the SAR and get copy of all documentation but does this mean it is unenforceable or is there any other ramifications? I am going to apply to FOS but I don't know what I'm asking them to do, in the meantime I'll keep up payments as I don't want the hassle of getting chased etc but may look to claim money back, I want to pay the money back as I don't fell it right to not pay anything or have it cancelled as I took the loan in the first place, likewise I don't want to be ripped off by some cowboy sub prime predators.

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  • 1 month later...

I have sent in the SAR letter and £10 and also the £1 for a true copy under CCA. This was signed for on 18/09, totally illegible handily, but have received an acknowledgement of my request costing £11? Maybe have just added two together for ease but feel they may be treating it as one request, therefore is my account in dispute once the 14 days are up regarding the CCA request? Will happily stop the debit and advise them it's in dispute.

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Have just seen your post #15. If they fail to comply with the CCA (12+2 days) then they can't enforce legally. Be careful, they can rectify the breach should a CCA turn up.... so were you to decide to withhold payment they could default you if you were in arrears. Although, take a look at the CCA regs, especially Section 6 - interesting reading. http://www.consumeractiongroup.co.uk/forum/general-debt-issues/162851-consumer-credit-agreements-guide.html

 

Don't worry about the 10+1=11 - it's not often their numbers add up but it doesn't change the fact you've sent CCA and SAR and require legal responses to both....

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As of today have cancelLed the DD (GIVEN 12+2) but have not sent dispute letter. Will await and see if any chasing action occurs, is it best to send the dispute letter to cover that base? They have confirmed receipt, albeit in a roundabout and haphazardly vague way.

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Yes, you need to write to tell them that as they have not provided the agreement as per your CCA request, then your account is now in dispute, and you are ceasing all payments until such time as they comply with your request.

 

In the meantime, they are not entitled to enforce the debt, nor are they entitled to add interest or other charges, until the dispute is resolved. They will probably write with a Final Notice, and tell you that as far as they are concerned there is now no vallid reason for disputing the debt. But that is bollix, because clearly they are still in default.

 

After all, as has been mentioned before, 73% IS awfully high, and without the agreement, you don't even know if the interest is correct, never mind anything else.

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I'm sending the dispute letter but am unsure which one to pick from the list, they have only not complied with the CCA, still within time for SAR. Do I need to keep in the parts about them stopping data controlling under section 10? Or do I need to wait until SAR time elapses? All the help is greatfully appreciated.

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I would just send them a simple letter along the lines of, they have yet to comply with your CCA request, and therefore you are of a mind to stop all payments until they do comply. And since the account is in dispute, and you consider it will remain so until they comply with your CCA request, they are not entitled to charge interest, or impose any further charges.

 

Failure to adhere will mean that you will escalate the complaint to the fOS.

 

Have you a copy of their complaints procedure? No? Demand one. They MUST supply.

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I have sent the dispute account letter to compliance but had a call from local office (one of ones still open!) to say my DD had been stopped. They were told of the situation and told to correspond in writing, no further info ventured. The best part was when the advisor said he wasn't concerned about the money but about the damage to my credit rating! They can't put it on my credit rating if it's in dispute surely??

The most joyous part of the call was the resignation and dejection in the guy's voice as he'd previously delighted in the "you owe us" arrogant overtones. It's the jobs section tomorrow, may drop a local paper off for him.

The only thing I committed to do was give him a call back with the name of the person in Nottingham dealing.

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