Jump to content


  • Tweets

  • Posts

    • Morning dx and thank you for your message.   With regards to your comment about them not needing to produce the deed, the additional directions ordered by the judge included 'a copy of any assignment o the debt or agreement relied upon'  so that is why I thought that point was relevant?
    • Sorry for the long post but I don't want to miss out any relevant information: My wife bought a car from Trade Centre UK and have been having nothing but trouble with it. Unfortunately we paid of the finance used to buy the car as we weren't expecting this much trouble with the car as we we though we would have protection as buying from a dealer. We are wondering if we can still reject the vehicle since the finance plan has been paid off. Timeline is as follows: 13/12/2023 -15/12/2023 Bought car from Trade Centre UK for £10548 £2000 deposit paid on credit card on 13/12/2023 £8548 on finance from Moneybarn (arranged through Trade Centre UK). picked up car on 15/12/2023 Also bought lifetime warranty for £50/month 25/12/2023 Engine Management Light comes on. The AA called out and diagnosed the following error codes: P0133 - Lambda sensor (bank 1, sensor 1) Oxygen Sensor. Error Message : Slow reaction. Error sporadic P0135 - Lambda sensor heat. circ.(bank1,sensor1) Oxygen Sensor. Error Message : Component defective Due to it being Christmas took a few days to get through to them but they booked me in for 28/12/2023 to run their own diagnostics. 28/12/2023 Took car in to Trade Centre so could check the car – They agreed it was the Oxygen Sensor and Booked me in for repair on 30/01/2024. I was told they had no earlier slots, and I would be fine to carry on driving car when I said I was afraid of problem worse. During diagnosing the problem, they reset the Engine Management Light. During drive home light comes back on. 29/12/2023 - 29/01/2024 I carry on driving the car but closer to the date, engine goes to reduced power every now and again – not being a mechanic I presumed that this was due to above fault. 20/01/2024 Not expecting any more problems paid off the finance on the car using personal loan from bank with lower interest rate. 30/01/2024 Trade Centre replace to O2 sensor (They also take it on a roughly 60mile road trip which seems a bit excessive to me – I can’t prove this as something prompted me take a picture of milage when I handed car in but I forgot take one on collection – only remembered next day.) 06/02/2024 Engine goes in reduced power mode again and engine management light comes on – Thinking the Trade centre’s 28 day warranty period was over I booked the car the into local garage for the next day to get problem fixed under the lifetime warranty package. Fault seems to clear after engine was switched off. 07/02/2024 In the Morning, I take it to local garage who say as the light gone off – the warranty company is unlikely to cover the cost of the repair or diagnostics and recommend I contact them when the light comes back on. In the evening the light comes back on and luckily I manage to get it back to the garage just before it shuts for the day. 08/02/2024 The Garage sends me a diagnostics video showing a lot error codes been picked up by their diagnostics machine including codes for Oxygen sensor and Nox Sensors, Accelerator pedal and several more. Video also shows EGR Hose not connected to the intake manifold properly, they believed this was confusing the onboard system as it is unlikely this many sensors would trigger at same the time but they couldn’t be certain until they repaired the hose. 13/02/2024 Finally get the car back as it took a while to get approval and payment for the repairs from the Warranty company. Garage told me to keep an eye the car as errors had cleared with the hose but couldn’t 100% certain that’s what caused the problem. 06/03/2024 Engine management light comes on again. Fed up I go into Trade Centre as I was just around the corner when it happened and asked them how to reject the car or have the problem fixed. They insist that as it’s over 28 days I need to get the car fixed under the warranty package I purchased and they could no longer fix the car as it was over 28 days. When I tried telling them it appeared to be the same or related problem they said they couldn’t help as I hadn’t contacted them earlier. I asked them if they were willing to connect the car to the diagnostics machine and tell me what the problem was, as a goodwill gesture, which he agreed to do and took the car to the back He came back around 30 minutes later and said they took a look at the sensor they replaced previously and there was nothing wrong with it and engine management light went off when they removed the sensor to check it. When I asked what the error code he couldn’t give me an exact fault but the said it one of the problems I told him earlier (Accelerator pedal). I have this visit audio recorded on my phone – I informed the reps I was recording several times. As the light wasn’t on, local garage couldn’t book me for a repair under warranty. 07/03/2024 Light came on so managed to book back into local garage for the 12/03/2024 Whilst waiting to take car into garage, I borrowed a OBD sensor and scanned for errors on the car. This showed the following errors: P11BE – Manufacturer specific code (Google showed this to be NOX sensor) P0133 - Oxygen (Lambda) Sensor B1 S1: Response too Slow 12/03/2024 Took car to local garage and the confirmed the above errors. This leads me to believe that either Trade Centre UK reps lied and just reset the light or just didn’t check properly (Obviously I am unable to prove this) 22/03/2024 Finally got the car back as according to garage, the warranty company took a long to time to pay for the repairs 28/04/2024 Engine management Light has come back on. Using the borrowed OBD scanner I am getting the following codes: P0133 - Oxygen (Lambda) Sensor B1 S1: Response too Slow P2138 - Accelerator Position Sensors (G79) / (G185): Implausible Correlation I have not yet booked into a garage as I wanted to see what my rights are in terms of rejecting the car as to me the faults seem related. I can’t keep using taxi or train to get to work every time the car goes into the garage as it is getting very expensive. Am I right in thinking that they have used up their chance to repair when they conducted the repair end of January or when they refused to repair it in February ? If I am still able to reject the vehicle could you point to any sample letters or emails I can use. Thankyou for your advice on my next steps.
    • Ok noted about the screenshot uploads. In terms of screwing up I had one previous ticket that defaulted and ended up in a CCJ from Southend airport because for some reason during COVID I didn't receive their claim form just a notice of default. This hospital ticket was the 2nd ticket that went to CCJ due to a lack of knowledge of the process. Maybe it's easier just to pay them in future I'm thinking though, I don't get them very often anyway
    • Car maker takes a hit from weakening demand and price war in the world's largest electric vehicle market.View the full article
  • Recommended Topics

  • Our picks

    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like
  • Recommended Topics

Help With HSBC Default Notice Please


out_of_the_red
style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 5449 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

Hi all,

 

I know you will have seen similar posts a million times but hope you may be able to offer me some advice.

 

I am thinking about sending CCA request letters to all my store/credit card companies as I have recently had my work hours cut back from 5 to 2 days a week and will struggle to even meet the minimum payments.

 

The thing is I have sufficient savings to pay these debts off in full but am hoping to buy a house this year and want to keep the money for my deposit.

 

I owe:

 

MBNA (held since 1993) - £8800

Egg (held since 2003) - £900

Mint (held since 2004) - £4000

M&S (held since 2005) - £3900

Selfridges (held since 1997) - £1000

Harvey Nichols (held since 1997) - £1200

 

Is there a possibility if I go down the CCA request route they would discover I had these funds and therefore demand payment?

 

Also once I've sent the CCA letters do I stop making payments immediately?

 

What I really do not want to do is state my reason for non-payment as lack of money because I do of course have funds available to me.

 

At this point I am making payments and have not missed any for at least 3 years if not more

 

I have also read http://www.consumeractiongroup.co.uk/forum/legal-issues/173201-why-you-shouldnt-use.html with interest and wondered if I should request in this format?

 

Thank you in advance :-)

Link to post
Share on other sites

  • Replies 61
  • Created
  • Last Reply

Top Posters In This Topic

Top Posters In This Topic

Hi out of the red welcome to CAG:) You can make a CCA request at any time and you are perfectly entitled to ask for your agreement. By requesting it the companies are not going to find out what you have in savings- only a court can order you to give income/ expenditure details. I would certainly request your agreements the older ones are unlikely to have a properly executed agreement and this will give you bargaining powers if they are giving you hassle. Once you have made your request they have 12+2 working days to give you your agreement, after this time the account goes into dispute if they don't send your agreement and you can stop paying until they give you your agreement. The debt won't go away, they might trash your credit file and if they find an enforceable agreement a year down the line, then they can enforce payments again. You could state your reason for reduced payments is a change in your circumstances. I think PT's post is if there are court proceedings imminent as it is under the CPR rules that you request your actual agreement so a CCA should be sufficient for now. Do you know where to get the CCA request? Don't forget to send a £1 Postal order and DON'T SIGN the request. If you need anything, just shout.:)

  • Haha 1

<<<If I have helped please tickle the scales;-)<<<

Link to post
Share on other sites

Thanks so much for replying.

 

Yes I bookmarked the link to the letter requesting the CCA.

 

Ok so I request them and then wait. Is it possible that if they can't find them and don't respond that the debt will be wiped? I'm sure that sounds naive and over simplified!!

 

Can you also use a non-production of the signed CCA as a bargaining tool to pay off at a reduced sum? Say 10% of the debt or whatever?

 

My whole reason for doing this it to pay them off but hopefully at a fraction of the current value. I would gladly hand over £5,000 between all of them if I meant I was rid of the debt

Link to post
Share on other sites

What you must remember is that if you don't pay - even if they are in the wrong - they will more than likely default you, if you go for a settlement they may put this as partial settlement. Either will probably mean you cant get a mortgage or certainly not one with good terms, especially in todays climate.

 

Of course its up to you but if it was me I would pay the lot off, with the money you are saving you will soon have your deposit saved up again.

 

Cosalt

Link to post
Share on other sites

The debt won't be wiped it just means that while they are in default of your request they cannot enforce it. If they come up with a defective agreement then this is indeed a good bargaining tool but you would have to be very careful in the wording of your letter for the full and final payment as a lot of them sell the remainder on to another DCA:rolleyes: I know with MBNA most of their agreements from '93 are unenforceable- mine was from 1999 and they offered me a reduced balance of £3k on a balance of £8.5k which was really good if I had the money.

<<<If I have helped please tickle the scales;-)<<<

Link to post
Share on other sites

I didn't have the money although I did thank them for their generous offer. I put it to them instead of the reduced amount would they perhaps think of taking their charges off and reducing the debt this way so the small amount I could afford each month would be acceptable .............They sold it to a DCA:D who are not getting anything cos the account is unenforceable!!

<<<If I have helped please tickle the scales;-)<<<

Link to post
Share on other sites

Hello again everyone!

 

I've sent CCA request letters today to MBNA, Selfridges and Harvey Nichols. I understand I have to wait 12+2 days for a response. Is that period of time taken from the date of receipt? So if they receive the letter tomorrow they have until the 29th January to send me the CCA?

 

Also what happens if they reply but not with the CCA? Does that mean I still wait until the 29th January and then the debt will be in dispute?

 

TIA!

Link to post
Share on other sites

Hi all,

 

I received my first response to the CCA request from HSBC who ran the Harvey Nichols account card. They received the letter on 15th January and the letter in reply is dated the 15th January so an immediate reply.

 

They have responded with:

 

Unfortunately, you have omitted to sign your letter. May I ask you please to submit fresh instructions ensuring your letter is signed. The bank policy is to establish the identity of the customer via a signature such that it can be compared with any other document (eg. application) that we may hold. I apoloise for the incovenience this may cause you.

 

I have enclosed your Postal Order as the Bank is happy to waive any fees for the production of this information.

 

Now I understand that I have to submit with a signed letter but have seen posts on here saying some folks have had their signature from their CCA request letter scanned onto a agreement so that it then becomes enforceable.

 

What do I do?

 

Also does the 12+2 days start again from when they receive the replacement letter?

 

TIA!

Edited by out_of_the_red
Link to post
Share on other sites

You could print SIGNATURE and then sign on top of it in black. Let them try copying it then.

 

Just a thought!

 

fox

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

Please help CAG. Order this ebook. Now available on Amazon. Please click HERE

Link to post
Share on other sites

Send the muppets this- they do not need a sig for a CCA request.:mad:

 

Dear Sirs,

RE Account NO XXXXXXXX

Thank you for your letter dated xx/xx/2008 the contents of which are noted.

In your letter you make reference to requiring my signed authorisation /specimen signature** before you comply. I draw your attention to the fact that the Consumer Credit Act 1974 does not require that i supply you a copy of my signature before you comply with my S77/78** request.

If it is for Data Protection purposes then i can happily supply you with documentation to substantiate my identity to you.

However please note that to date you have happily sent statements and correspondence containing extensive sensitive private information to my address. I have to ask if you are concerned that you are corresponding with the correct person why has it taken so long to raise this?

As you are aware, disclosing data without adequate checks of identity is contrary to the 7th principal of data protection, listed in schedule 1 of the Data protection Act 1998:

7. Appropriate technical and organisational measures shall be taken against unauthorised or unlawful processing of personal data and against accidental loss or destruction of, or damage to, personal data.

My request for a true copy of my credit agreement under section 77/78** was made on xx/xx/2008 and the 12 working days for your compliance expire on xx/xx/2008. I note that there is no provision that removes the requirements of the act to provide this information on time, even if you are unsure of my identity.

I look forward to receiving the documentation requested

Yours faithfully

Print dont Sign

 

 

 

The 12 days start from your initial request

Edited by fedup74
last bit

<<<If I have helped please tickle the scales;-)<<<

Link to post
Share on other sites

just another delaying tactic!

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

Link to post
Share on other sites

Damn it fedup, I was looking for that and couldn't find it so I'm very shamelessly gonna pinch it from you and store it on my pc :D

 

fox

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

Please help CAG. Order this ebook. Now available on Amazon. Please click HERE

Link to post
Share on other sites

Don't worry fedup, credit where credit's due. I'll put you on the letter :D

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

Please help CAG. Order this ebook. Now available on Amazon. Please click HERE

Link to post
Share on other sites

Just one other thing fedup, do I put the date that I made the request on as the date that I sent the letter or the date on which they received it?

 

And when you say print my name, do you mean write it in print or type it out? Sorry that sounds daft I'm sure but I want to just cover everything

 

And thank you!!!

Link to post
Share on other sites

Fox don't put me on the letter cos I pinched it off someone else, but I can't remember who:D

Ok I'll adapt it to suit. No worries.

 

fox

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

Please help CAG. Order this ebook. Now available on Amazon. Please click HERE

Link to post
Share on other sites

Just type your name if you are doing the letter on the computer. The 12 working days goes from when they receive it 15th Jan. The reason you will see 12+2 is to allow for post but if you know the date they received it count from then:)

<<<If I have helped please tickle the scales;-)<<<

Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?


×
×
  • Create New...