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    • Morning dx and thank you for your message.   With regards to your comment about them not needing to produce the deed, the additional directions ordered by the judge included 'a copy of any assignment o the debt or agreement relied upon'  so that is why I thought that point was relevant?
    • Sorry for the long post but I don't want to miss out any relevant information: My wife bought a car from Trade Centre UK and have been having nothing but trouble with it. Unfortunately we paid of the finance used to buy the car as we weren't expecting this much trouble with the car as we we though we would have protection as buying from a dealer. We are wondering if we can still reject the vehicle since the finance plan has been paid off. Timeline is as follows: 13/12/2023 -15/12/2023 Bought car from Trade Centre UK for £10548 £2000 deposit paid on credit card on 13/12/2023 £8548 on finance from Moneybarn (arranged through Trade Centre UK). picked up car on 15/12/2023 Also bought lifetime warranty for £50/month 25/12/2023 Engine Management Light comes on. The AA called out and diagnosed the following error codes: P0133 - Lambda sensor (bank 1, sensor 1) Oxygen Sensor. Error Message : Slow reaction. Error sporadic P0135 - Lambda sensor heat. circ.(bank1,sensor1) Oxygen Sensor. Error Message : Component defective Due to it being Christmas took a few days to get through to them but they booked me in for 28/12/2023 to run their own diagnostics. 28/12/2023 Took car in to Trade Centre so could check the car – They agreed it was the Oxygen Sensor and Booked me in for repair on 30/01/2024. I was told they had no earlier slots, and I would be fine to carry on driving car when I said I was afraid of problem worse. During diagnosing the problem, they reset the Engine Management Light. During drive home light comes back on. 29/12/2023 - 29/01/2024 I carry on driving the car but closer to the date, engine goes to reduced power every now and again – not being a mechanic I presumed that this was due to above fault. 20/01/2024 Not expecting any more problems paid off the finance on the car using personal loan from bank with lower interest rate. 30/01/2024 Trade Centre replace to O2 sensor (They also take it on a roughly 60mile road trip which seems a bit excessive to me – I can’t prove this as something prompted me take a picture of milage when I handed car in but I forgot take one on collection – only remembered next day.) 06/02/2024 Engine goes in reduced power mode again and engine management light comes on – Thinking the Trade centre’s 28 day warranty period was over I booked the car the into local garage for the next day to get problem fixed under the lifetime warranty package. Fault seems to clear after engine was switched off. 07/02/2024 In the Morning, I take it to local garage who say as the light gone off – the warranty company is unlikely to cover the cost of the repair or diagnostics and recommend I contact them when the light comes back on. In the evening the light comes back on and luckily I manage to get it back to the garage just before it shuts for the day. 08/02/2024 The Garage sends me a diagnostics video showing a lot error codes been picked up by their diagnostics machine including codes for Oxygen sensor and Nox Sensors, Accelerator pedal and several more. Video also shows EGR Hose not connected to the intake manifold properly, they believed this was confusing the onboard system as it is unlikely this many sensors would trigger at same the time but they couldn’t be certain until they repaired the hose. 13/02/2024 Finally get the car back as it took a while to get approval and payment for the repairs from the Warranty company. Garage told me to keep an eye the car as errors had cleared with the hose but couldn’t 100% certain that’s what caused the problem. 06/03/2024 Engine management light comes on again. Fed up I go into Trade Centre as I was just around the corner when it happened and asked them how to reject the car or have the problem fixed. They insist that as it’s over 28 days I need to get the car fixed under the warranty package I purchased and they could no longer fix the car as it was over 28 days. When I tried telling them it appeared to be the same or related problem they said they couldn’t help as I hadn’t contacted them earlier. I asked them if they were willing to connect the car to the diagnostics machine and tell me what the problem was, as a goodwill gesture, which he agreed to do and took the car to the back He came back around 30 minutes later and said they took a look at the sensor they replaced previously and there was nothing wrong with it and engine management light went off when they removed the sensor to check it. When I asked what the error code he couldn’t give me an exact fault but the said it one of the problems I told him earlier (Accelerator pedal). I have this visit audio recorded on my phone – I informed the reps I was recording several times. As the light wasn’t on, local garage couldn’t book me for a repair under warranty. 07/03/2024 Light came on so managed to book back into local garage for the 12/03/2024 Whilst waiting to take car into garage, I borrowed a OBD sensor and scanned for errors on the car. This showed the following errors: P11BE – Manufacturer specific code (Google showed this to be NOX sensor) P0133 - Oxygen (Lambda) Sensor B1 S1: Response too Slow 12/03/2024 Took car to local garage and the confirmed the above errors. This leads me to believe that either Trade Centre UK reps lied and just reset the light or just didn’t check properly (Obviously I am unable to prove this) 22/03/2024 Finally got the car back as according to garage, the warranty company took a long to time to pay for the repairs 28/04/2024 Engine management Light has come back on. Using the borrowed OBD scanner I am getting the following codes: P0133 - Oxygen (Lambda) Sensor B1 S1: Response too Slow P2138 - Accelerator Position Sensors (G79) / (G185): Implausible Correlation I have not yet booked into a garage as I wanted to see what my rights are in terms of rejecting the car as to me the faults seem related. I can’t keep using taxi or train to get to work every time the car goes into the garage as it is getting very expensive. Am I right in thinking that they have used up their chance to repair when they conducted the repair end of January or when they refused to repair it in February ? If I am still able to reject the vehicle could you point to any sample letters or emails I can use. Thankyou for your advice on my next steps.
    • Ok noted about the screenshot uploads. In terms of screwing up I had one previous ticket that defaulted and ended up in a CCJ from Southend airport because for some reason during COVID I didn't receive their claim form just a notice of default. This hospital ticket was the 2nd ticket that went to CCJ due to a lack of knowledge of the process. Maybe it's easier just to pay them in future I'm thinking though, I don't get them very often anyway
    • Car maker takes a hit from weakening demand and price war in the world's largest electric vehicle market.View the full article
    • please stop posting up unnecessary unnamed screenshot files  you've done it throughout your threads and we have to renamed them. RENAME THE FILE before you upload if its just text information like a defence or a claim history or a link to a previous post  type it here not by an unnamed screenshot attachment  . sorry NM but you've been here dealing with PPC claims since 2021 somehow you always manage to screw up.......or do totally the opposite of std repeated advice on 10'000 of PPC threads here you are your own worst enemy... dx  
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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ACS:Law copyright file sharing claims, Gallant Macmillan - and probably some others along the way...


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^^if you are on dynamic then your IP should have changed every so often. Only if you had a static IP would it stay the same usually, maybe you ISP has a policy of always trying to allocate users the same IP's, some do but thats not important as on dynamic your IP can be change at any time. This IP has supposedly appeared in a torrent tracker, Logistep (or someone similar) claim that they have come across this IP in a tracker for a copyrighted file and discovered that the IP was owned by your ISP, they contacted your ISP and were told that that IP at the alleged time of uploading was in use by your connection.

There's lots of supposedlys and allegedlys here because IP tracking is so damned unreliable, even the UK ISP association has said that they are very concerned that ACS's data collection is unreliable.

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Thanks for the info

Harbinger16. Its much appreciated.

 

I am going to write them a LOD Tomorrow and send it away. I am only worried i have left it a day or 2 to long and they will send me info regarding a court appearance. I think i recieved my second letter on the 4th of this month so i might still have time to get it to them.

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^^go to post office first thing tomorrow and send it next day recorded delivery, that way they cannot claim they didn't receive it. ACS are looking for non-respondents so they can get default victories, they don't actually want people vigorously defending themselves as they don't want to go to court on such dubious evidence. Best of luck mate and fight the buggers.

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Hi folks,

 

I to have had 2 letters from ACS Law, the second saying payment of £400.01 was to be paid within 7 days or I would be taken to court. They also claimed I had not responded to their initial letter, which I had done via recorded delivery.

 

I have re-sent my letter via recorded delivery and also e-mailed them this information.

 

However, the two times I have sent the letters the post office has told me the address does not match the postcode. Royal Mail postcode checker online also does not recognise their postcode either???

 

I called them up to tell them this which they couldnt explain although they checked and confirmed they had recieved my e-mails, obviously denying and illegal downloading.

 

Would appreciate any updated information on this. Dreading coming in and opening my mail just now.

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LOD's are here, probably a good idea to paraphrase them though as ACS are saying they don't accept template denials.

@djkbkb96, it depends really, if you get a court summons then it's probably worth contacting Lawdit as they are experts here and good at defending the charges. I haven't actually heard of anyone receiving a summons yet so if it's just another pay up or else then you could just keep denying or go for a "put up or shut up" i.e take me to court or cease harassing me, and then call your lawyer if they go for the former.

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Hi Again,

Thanks for the replies it was a help, only one thing puzzels me you say not to sign the LOD yet in the template it says "the letter should be signed to make it legally binding" I have signed mine but did not send it recored mail but I have kept a copy of the letter I sent.So why should I have not signed it?.

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LOD's are here, probably a good idea to paraphrase them though as ACS are saying they don't accept template denials.

 

A letter of denial is a letter of denial, if it comes off a template, (as the greater majority of legal documents do), that has no bearing on the matter.

 

If they don't like it, tough.

 

David

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A letter of denial is a letter of denial, if it comes off a template, (as the greater majority of legal documents do), that has no bearing on the matter.

 

If they don't like it, tough.

 

David

 

fair point, could it be that they are filtering out people who send in the template as they know they will be better informed (as they got it from a support forum) then the other guy who sends in a panicky hand written letter and who could be much more likely to pay up asap.

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hi, have read the entire forum on ACS this evening and had to join to share my encounter with them also. After ignoring 1st letter back in june as I thought it was a [problem], I recieved 2nd letter from ACS on Saturday saying I had 7 days to pay £500.00 or be taken to court and have to pay £1000.00. I have replied this evening via e-mail to them (LOD part template and part worded in my own words). Why is it taking so long for them to contact us all if we apparently downloaded music/games over a year ago? Mine was supposedly Scooter last May. I am afraid to turn on my computer in case this crowd are hacking into it!!

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fair point, could it be that they are filtering out people who send in the template as they know they will be better informed (as they got it from a support forum) then the other guy who sends in a panicky hand written letter and who could be much more likely to pay up asap.

 

May well be some truth in that.

 

If they wind up in a court fight and lose, the game's up.

 

David

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sorry, forgot to mention, have tried phoning the number on several occasions but it rings for ages and then a male voice says "thanks for calling ACS, we are either with another client or you are phoning out of hours, if you are phoning regarding a letter nyou have recievd from us, please leave (then asks for all your details ,which I didnt leave)!! Normally a solicitors would have a receptinist or something, it smells of [problem] all over!! It sounds like a 1 man band running the entire operation....

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@judixxx be careful with emailing them as apparently they have a nasty habit of never receiving them, secondly they can't say that you will be taken to court and fined £1k, thats up to the judge, if you are found guilty. Send them a letter via Royal Mail with recorded delivery, then you have proof of receivership. I doubt your machine has been hacked but to be 100% sure make sure you are running an up to date virus checker/firewall (like zone alarm), important for any computer user really.

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I had my second letter on Friday, the plaintiff being DigiProtect. It said I had not replied to the first letter although I had. I decided to go to see a solcitor, who said he felt embarrassed that a member of his profession was involved in something like this, he also said that any judge would laugh it out of court. In fact on going through the letters the solicitor laughed quite a lot, I assume in disbelief.

 

It seems 18 Hanover Square are serviced offices

http://www.avanta.co.uk/UK/offices/serviced-office/serviced-office-london/w1/hanover-square/Facilities-Price-List

 

Also you may find his visit to the Solicitors' Disciplinary Tribunal in 2006 of interest

http://www.sra.org.uk/documents/consumers/SDT/Crossley%209346.05_0206.pdf

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Hi all, Penumbra here visiting from other sites which are not allowed to be linked to from here. Like the one which provides the template letter most of you are using.

 

I just felt the need to pop in to clear up a few things.

 

Whilst I appreciate the paranoia some people may feel when dealing with dodgy / fake debt collection companies THIS IS *NOT* A DEBT COLLECTION MATTER. At this point in the game NOBODY owes anyone ANYTHING. This is a real solicitors sending out real letters on behalf of real rights holders in connection with INTELLECTUAL PROPERTY or COPYRIGHT INFRINGEMENT. Please would those who are saying this will end up on the small claims track, etc, etc pipe down as you are horribly, dangerously, wrong.

 

You DO NOT have to abstain from signing the LOD. Please just go ahead and sign it once you have read it, understood it and CHANGED IT TO MAKE IT ACCURATE FOR YOUR CIRCUMSTANCES.

 

They will not lift your signature and use it on a cheque or in identity fraud. As dubious and as vile as their revenue scheme is, and however many SRA judgements Andrew Crossley has received, they are not conmen. This is not a [problem] (in the usual sense of the word). It is real and if you ignore it you are at real risk of ending up in court (the patents court, on the mixed track). Sign the LOD and then you are making it an official document.

 

If you are innocent the advice of anyone with any legal training whatsoever has been, from the start, to reply and deny. Do not ignore these letters. Engage with them and deny it. If you did do it, well frankly get a solicitor ASAP and start negotiating.

 

Nobody who has replied and denied has ended up in court so far.

 

Thanks for listening.

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My solicitor said very much what Penumbra has said. Reply, send the letter recorded delivery, vehemently deny the download, as I am not guilty and have never even heard of the film in question, until I received the ACS letter. Interestingly enough he told me to leave the bit out about harrasment and upset, I am not sure why, but told me to say that I would have no hesitation in defending myself through my solicitor for every penny of cost that I had incurred, if proceedings were issued.

 

He said that if it ever got to court, which was highly unlikely, the first thing they would have to prove is guilt. This country still works on the premise innocent until proved guilty, although the ACS letter seems to imply the other way round, in that we are being asked to prove our innocence. Even ACS, on their website, admit a court case could be highly complicated. The solicitor also said that an expert witness would probably make mincemeat of the case.

 

He also said that the trial in the States of Jammie Thomas-Rasset was trial by jury, which can sometimes come out with strange results. I got the impression that in this country it would not be trial by jury, I may have misunderstood. Also it appeared she had persistenly downloaded and distributed items over a period of time, in the trial she was said to have shared 1,702 songs online to millions of other users on 21 February 2005. She is appealing against the judgement, including asking to ignore the evidence from the company that picked up her IP address, this is a copy which is very easy to read:

Ray Beckerman PC - PDF Viewer

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You're correct that it wouldn't be a jury trial in the UK. It'd be more along the lines of you, your solicitor, ACS law and the judge sitting down having a chat.

 

The various trials in the US are wholly different to what is happening here, a fact which ACS obviously aren't interested in pointing out. For a start, many of the defendants there admitted guilt and actually did do the infringing. This is not the case for a significant proportion of letter recipients here. Furthermore, the copyright holders have much more power in the US - they are allowed to impound your computers, etc for detailed analysis which would not ordinarily happen in a civil trial in the UK. Because of this they had an awful lot more evidence than ACS have. There's also the point that at the time of the infringements occurring in the US, wireless networks were nowhere near as prevalent as they are now, and ISPs were not doling them out like candy without any sort of encryption switched on.

 

ACS and the rightsholders in this case want to avoid going to court. They don't want the evidence challenged and it is bad for their business model to incur court costs. If you are innocent, a robust denial stands you in good stead if the unthinkable should happen and they actually follow through on their threats (which they have not done so far).

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Quick update.

 

The pack includes a 6 page Claim Form stamped with the Central London County Court seal.

 

It has a box saying "Ammount Claimed" and the answer being "Not more than £3000"

 

The rest of that document is the stuff printed in the original letter about the IP address etc and the Scooter album.

 

The other document is a questionaire.Its asking for all details about my income,bank details,outgoing expenses,debts etc and seems to be split into sections (Admitting the claim,defence and counter claim etc.)

 

The address given to send all correspondance is:

 

Miss K Rekhi (Clerk to Judge Fysh)

Room SD306A

St Dunstens House

133-137 Fetter Lane

London

EC4A 1BT

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