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    • AllianceParkingHater
      Alliance Parking ANPR PCN (NTK now LOC) - Appeal Refused - 17min Overstay - Harlyn Bay

      By AllianceParkingHater · Posted

      I did ask them why, but seems they have more spare cash than we do .. ;-( .. I doubt their bank would even support a chargeback after a year has passed. Anyway I've constructed my first DRAFT Snotty Letter .. so here goes ..   RE: PCN 4xxxxx Dear ALLIANCE PARKING Litigation Dept, Thank you for your dubious Letter Of Claim (dated 29th April 2024) of £100 for just 2 minutes of overstay. The family rolled around on the floor in amazement of the idea you actually think they’d accept this nonsense, let alone being confused over the extra unlawful £70 you had added. Shall we raise that related VAT issue with HMRC, or perhaps the custodians of the unicorn grain silos? Apart from the serious GDPR breach you’ve made with the DVLA and your complete failure in identifying the driver, we’re dumbfounded that the PCN is still not compliant with the PoFA (2012 Schedule 4 Under Section 9.2.f) even after 12 years of pathetic trial and error. We also doubt a judge would be very impressed at your bone idleness and lack of due diligence regarding the ANPR entry / exit periods compared with actual valid parking periods. Especially with no consideration of the legally allowed grace periods and the topological nature of the Cornish landscape versus a traditional multi-storey. And don’t even get us started on the invisible signage during the ultra busy bank holiday carnage, that is otherwise known as the random parking chaos in the several unmarked over-spill fields, or indeed the tedious “frustration of contract” attempting to get a data connection to Justpark.  We suggest your clients drop this extreme foolishness or get an absolute hammering in court. We are more than ready to raise the issues with a fair minded judge, who will most likely laugh your clients out in less time than it takes to capture more useless ANPR photos. We will of course be requesting “an unreasonable costs order” under CPR 27.14.2.g and put it toward future taxis to Harlyn Bay instead.  We all look forward to your clients' deafening silence. Legal Counsel on behalf of the Vehicle Keeper.  
    • sprouting
      Moorgroup (Moorcroft?) on behalf of eBay

      By sprouting · Posted

      Hi,t I'm not sure if I'm posting in the right subsection but General Retail appears to be the closest to it I think... About a year and a half ago I got a new phone so I listed my iPhone 10 on eBay.  The listed stated 'UK only' and 'no returns accepted'. Considering I had had the phone for about 4 years, I myself was amazed that I had kept it in such good condition all that time - apart from being slightly scuffed around the charging port there was absolutely nothing wrong with it. It had the original box, its unopened original Apple cable, plug, and earbuds, and I threw in a case for it and It had always had a screen protector on it. Someone wanted it from Armenia, and I stupidly agreed to it.  She paid and I sent it off, fully insured. Not long after she received it, she sent a message saying it 'was not as described', so I asked to see photos of whatever was the problem.  She sent two photographs of the box.  Just the box.  I said I wasn't even going to consider refunding her unless she told me what she meant by 'not as described'.  I thought, if it's been damaged in transit, then it would be covered by the insurance. Anyway, she didn't respond at all, even though I had messaged her several times, so she opened a case with eBay. I have sold a fair few things of mine on eBay in the past buy had never had had anyone come back to me asking for a refund.  I got in touch with eBay several times by phone and by email, and found out they always side with the buyer, no matter what with their 'eBay Seller Guarantee'.  She had been told she could keep the phone and told me they would recover the money from me from my account blah blah.  So I unlinked all of my cards etc and changed my bank account to one that I never use with no money in it. My account got suspended.  I continued to try to explain to eBay that I had been scammed but I got nowhere. My account was permanently inaccessible by this point. I reported the phone stolen and the IMEI blacklisted but I'm not sure if that would make any difference being in Armenia, but it was all I could think of to piss the buyer off. A couple of months later I was contacted by email by a debt recovery company (I can' remember who now), to whom I explained I will not discuss the matter with them until I had received an SAR I had requested from eBay. As I could no longer access my account, I couldn't review the communication I needed to show I was not in the wrong. The SAR was produced but I was advised that the information I was looking for would not be included but I said I wanted it anyway.  There were so many codes etc. and hoops to jump through to access it, that even after trying whilst on the phone to them, I still couldn't get into it, so I never got to see it in the end.  I think they said they would send the code by post but they never did and I forgot about it after a while. I've just come across a couple of emails from Moorgroup, asking me to phone them to discuss a private matter regarding eBay.  I haven't replied or done anything at all yet.  The amount they are trying to recover from me is £200ish from what I remember. I know it's not that much but I don't want to pay the b*astards on general principle. I've had a lot of useful advice from CAG in the past about debt collectors but it has always been about being chased by creditors, I've never been in this situation before. I don't know what power they legally have to recover the 'debt', and most importantly, I am two years into a DRO, and the last thing I want is another CCJ to shake off if I'm cutting my nose off to spite my face.   Any advice gratefully received!!
    • leighb3ta
      Problem with The Sims on Macbook

      By leighb3ta · Posted

      Hi, I have the Sims 4 on Macbook. Over the last year I have paid for multiple add on packs spending a lot of money on them. I bought them all in good faith as my Mac met all the minimum requirements to play them. I have been playing happily for about a year and bought my latest pack just over a week ago. The games were all working fine yesterday. Then suddenly today EA released a new app to launch the games and this new app requires a MAC OS that my computer cannot use. Now suddenly none of my games are accessible and I am unable to play anything. They did not warn us about this change in requirements and if I had known they would be doing this I wouldn't have bought all these add ons as they are now all totally unusable. The games themselves have not changed, only their app to launch them and I can't afford to buy a brand new mac just to play. So my question is how can they change the minimum requirements after I have paid for a game? I agreed to pay for them based on the fact my mac met their requirements and was not informed when purchasing that this would be an issue in the future. I understand new games (like Sims 5 which is to be released next year) might not be compatible but this is a 10yr old game that they have suddenly made inaccessible due to their new launch app. Does anybody know if I can do anything or anyway to get a partial refund from them? Thanks   Here are their T&C... I can't find anything in there about them being able to do this so not sure what to do https://tos.ea.com/legalapp/WEBTERMS/US/en/PC/
    • Hamz909
      PCM vanishing windscreen PCN - Royale Leisure Park - W3 (London)

      By Hamz909 · Posted

      OK. Thank you all for the input.  I'll ignore their letters of demand but NEVER ignore a letter of claim. I'm bracing myself for the stress as their demands £££ goes up and the case gets sent to debt collectors. 
    • FTMDave
      PCM vanishing windscreen PCN - Royale Leisure Park - W3 (London)

      By FTMDave · Posted

      OK.  It was worth a try. Their case is still pants and they have broken their own Code of Practice numerous times.

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      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Parcel delivery insurance is prohibited under section 57 – Consumer Rights Act – Read about It Here and in The Times.

Mackenzie Hall. Do any of you know of them?

Gaz Webber

By Gaz Webber
in Debt Collection Agencies

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ODC

ODC

Posted
Posted
Would people advise me to ignore the letter completely or return it to them with "Not at this address"?

 

File it for the moment in case they come back to you later - i wouldn't advise putting "not known at this address" as they can check.

Or you can always mark it return to sender

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Hippy-chick

Hippy-chick

Posted
Posted

Hi all

 

Phew - I'm so glad I found this thread. A couple of weeks ago my mum got a phone call from these delightful folk demanding to know if I lived there. Although she said that I didn't, they have still sent me a letter to her address, which she's forwarded to me. It purports to be about a Barclaycard debt. However, I have had no credit cards for the past 15 years - settled my last bill in full, as ever, returned it to the bank when I gave up my fat cat job and became a poor student. I have told mum in no uncertain terms that I DO NOT OWE THIS MONEY, but my dad is pretty senile and we are worried what he might do (i.e. pay the bill) if he answers the phone.

 

What do you reckon? Ignore and be worried about the old folk being hassled? Or send the statute thingy letter?

Any help and advice is offered in good faith, based solely on my own knowledge and on experience gathered from this site. I am not qualified to offer legal or financial advice, which you should seek from an expert before making any important decisions. My opinions are therefore offered without liability.

 

If I've been helpful, please click my scales. :-)

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Hippy-chick

Hippy-chick

Posted
Posted

Thanks Tiglet.

 

I think I ought to send them a letter. But, having looked at it again, the statute barred letter makes it sound as if I am saying that there is an old debt. And what I am saying, is that there is no debt. Och, I am so confused.

Any help and advice is offered in good faith, based solely on my own knowledge and on experience gathered from this site. I am not qualified to offer legal or financial advice, which you should seek from an expert before making any important decisions. My opinions are therefore offered without liability.

 

If I've been helpful, please click my scales. :-)

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andrew1

andrew1

Posted
Posted

tbern123 had the same with a Barclaycard account which he had never had but his was through the Collection agy Cabot. Take a look at the earlier strings of his thread.http://www.consumeractiongroup.co.uk/forum/cabot/36665-cabot-again-urgent-help.html

 

Personally, I would send them a CCA Request letter with your £1 postal order http://www.consumeractiongroup.co.uk/forum/general-debt/83035-guidelines-requests-original-agreement.html which states a) "I do not acknowledge any alleged Debt to your Company" b)asks them to provide a copy of the original credit agreement they should have c) statement of the account and d) any Deed of Assignment which has the debt assigned to them. That way you don't need to be worried.

 

I doubt you'll hear from them again, but if they have the address and begin telephoning as they are prone to doing then you need to find the harassment letter in the Templates library on here and send them that. Under the Communications Act 2003 if you ask for anyone not to call then you can stop them by using this Act.

 

Do not pay anything, do not answer telephone calls from them without telling them you will only communicate in writing, and most of all, do not worry.

 

If they give you any kind of grief what so ever complain to your local Trading Standards office. These people are the pits.

 

 

Sarah

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ODC

ODC

Posted
Posted

If they give you any kind of grief what so ever complain to your local Trading Standards office. These people are the pits.

 

 

Sarah

Their local TS have a rather huge file on these numpties and would be delighted to hear from you. East Ayrshire Trading Standards
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Hippy-chick

Hippy-chick

Posted
Posted

Thanks andrew and ODC.

 

I've checked the CCA request letter. However, I think I will send the letter below first (gonna sleep on it, maybe ask a couple of my lawyer mates tomorrow night). Basically, I have two issues to address, which are not mentioned in the CCA letter I found on this site*:

 

1) I do not owe this money

 

2) The demands (both by letter and phone) are beign sent to my parents address.

 

So, here's my proposed letter:

 

......................................................................................................

ADDRESS

 

DATE

 

 

 

 

 

 

COMPANY ADDRESS

 

WITHOUT PREJUDICE

 

Dear Sir/Madam

 

 

Account No: XXXXXXXXXXX

 

 

You have contacted me at the address of a third party regarding the account with the above reference number, which you claim is owed by me.

 

 

I do not acknowledge any such debt being owed.

 

 

I am familiar with the Office of Fair Trading Debt Collection Guidance which states that it unfair to send demands for payment to an individual when it is uncertain that they are the debtor in question.

 

 

I would also point out that the OFT say under the Guidance that it is unfair to pursue third parties for payment when they are not liable. In not ceasing collection activity whilst investigating a reasonably queried or disputed debt you are using deceptive and unfair methods.

 

 

Furthermore ignoring and/or disregarding claims that debts have been settled or are disputed and continuing to make unjustified demands for payment amounts to physical/psychological harassment.

 

 

I ask that no further contact be made concerning the above account, other than a letter confirming that no further attempt will be made to contact me with regard to this matter, unless you can provide evidence as to my liability for the debt in question.

 

 

I await your written confirmation that this matter is now closed.

 

 

I look forward to your reply.

 

 

Yours faithfully

 

 

 

 

NAME

.....................................................................................................

 

*(correct me if I'm wrong - it may be that I was looking at the wrong thing)

 

Of course, as these numpties do not have my real address, I'll not be giving them that - I'll be sending it c/o my parent's address. I think I got my dad to understand tonight that he must not speak to them.

 

Thanks for being here, all of you. I was feeling really rotten when I got this letter and reading this site and your comments have given me the confidence I need to stand up to these neds.

 

Slainte Mhath

Any help and advice is offered in good faith, based solely on my own knowledge and on experience gathered from this site. I am not qualified to offer legal or financial advice, which you should seek from an expert before making any important decisions. My opinions are therefore offered without liability.

 

If I've been helpful, please click my scales. :-)

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andrew1

andrew1

Posted
Posted

1) I DO NOT ACKNOWLEDGE ANY ALLEGED DEBT TO YOUR COMPANY

 

2) Why put " Without Prejudice" ? - You might be needing this if (doubtful) you ever took legal action.

 

3) A CCA request which costs the princely sum of £1 is a legal application for them to provide you with exactly what you are seeking - Proof of their right to collect a debt. It is set to a defined period in law of 12 working days + 2 for postage, then if they come up with proper paperwork you can challenge it, if they do not, which is most likely, then they will require a court order which would require them supplying the court with the original documentation anyway to collect the debt - so it therefore becomes unenforceable after 14 days. Following a further 1 month without the paperwork arriving they have committed a criminal offence. What more do you need?

 

Do it your way, they say 'bog off and keep annoying you. Do it the CCA way you have the legal process behind you and on your side.

 

These idiots try anything and respect nothing. Try and be nice they will laugh like they have tens of thousands of times before and continue with their harassment. Don't pander to niceness - hit them with what you have on your side, a) the Law b ) the moral high ground.

 

Your letter will get put in the bin by these people and ignored. Use what they refuse to use - THE LAW !

 

Sorry to appear hard, but this is the only way to treat the likes of McKenzie Hall and all these other DCA's.

 

The Cabot Fan Club specialises in showing up DCA's for what they are and cleaning up their Act - take it from one who knows ;) I'm in it!

 

 

Sarah

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ODC

ODC

Posted
Posted

At the top of all letters always put

 

I DO NOT ACKNOWLEDGE THIS OR ANY OTHER DEBT TO YOU OR ANY COMPANY YOU CLAIM TO REPRESENT.

Of Course you could have your father write to them and say that the person to whom the letters are addrssed to DOES NOT live at this address

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Hippy-chick

Hippy-chick

Posted
Posted

Thanks for that advice andrew and ODC - I'll be taking it.

 

Can you help me with another question? The love letters from MH are being sent to an address in England. However, I live in Scotland. Obviously, the legal situation is different depending which address I use. Up here, this would be statute barred after 5 years - and after that time the debt ceases to exist. Which makes me think it might be to my advantage to use my own address to contact them. But, but, but ...

 

What are your thoughts?

 

(PS: is it wrong that I am, in a sense, starting to enjoy this now?)

Any help and advice is offered in good faith, based solely on my own knowledge and on experience gathered from this site. I am not qualified to offer legal or financial advice, which you should seek from an expert before making any important decisions. My opinions are therefore offered without liability.

 

If I've been helpful, please click my scales. :-)

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ODC

ODC

Posted
Posted

Wait to see what response you get from your CCA request. Its highly unlikely these muppets even know what a CCA is let alone be able to find one. Keep your Scottish addres up your sleeve for the meantime.

 

MH specialise in the purchase of debt which no-one else has been able to recover and thats usually because its statute barred or unenforceable. Lets wait and see what response if any you get from them

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Hippy-chick

Hippy-chick

Posted
Posted

I'll keep you posted. Forgot to say - I'm not asking for the CCA. Having listened to all of you and thought about it, I reckon the best thing to do is to go the statute barred way. As, although I do not admit any debt, time is on my side.

 

However, it is late in the night. Yet again I am sleeping on it, so if you think I am wrong please tell me. You folk obviously have loads more experience than I do of dealing with these sweethearts.

 

I just want to get them off my dad's back. He's not coping well with this. I can't get him to write any letters, so I have to do this myself

Any help and advice is offered in good faith, based solely on my own knowledge and on experience gathered from this site. I am not qualified to offer legal or financial advice, which you should seek from an expert before making any important decisions. My opinions are therefore offered without liability.

 

If I've been helpful, please click my scales. :-)

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andrew1

andrew1

Posted
Posted
I'll keep you posted. Forgot to say - I'm not asking for the CCA. Having listened to all of you and thought about it, I reckon the best thing to do is to go the statute barred way. As, although I do not admit any debt, time is on my side.

 

However, it is late in the night. Yet again I am sleeping on it, so if you think I am wrong please tell me. You folk obviously have loads more experience than I do of dealing with these sweethearts.

 

I just want to get them off my dad's back. He's not coping well with this. I can't get him to write any letters, so I have to do this myself

 

With the Statute Barred situation, you must be 100% sure you have not paid any money, written any letters or made any contact with these people (Original Creditor or otherwise) at all in the last 5/6 years. I set my stall out above with regard to using the law. £1.00 - another for a recorded delivery stamp, is your dads peace of mind worth £2 ? are you doing the lottery this weekend? You can always fall back on the statute barred side, of course, but please send in the CCA request as well and get the law firmly on your side.

 

Do not think you are dealing with professional, reasonable or considerate people - THEY ARE NOT!

 

I rest my case, but whichever way you choose, you make the decisions and we remain behind you whatever happens Okay? ;)

 

 

Oh, and by the way Seahorse and Debt_mountain know about the Scottish legal bits in varying degrees.

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ODC

ODC

Posted
Posted
With the Statute Barred situation, you must be 100% sure you have not paid any money, written any letters or made any contact with these people ;)

 

Its okay to be in contact in writing so long as you do not make any payments or WRITTEN acknowledgement that any debt exists:)

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richard658

richard658

Posted
Posted

Hi,

 

I have found this thread very useful but have now received a follow up letter from MH stating that my debt is with SKY TV.

 

I am still am a customer of SKY TV but they have no record of any debt and they have confirmed to me today I owe nothing.

 

I would appreciate advice on my next move.

Kind Regards

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andrew1

andrew1

Posted
Posted
Hi,

 

I have found this thread very useful but have now received a follow up letter from MH stating that my debt is with SKY TV.

 

I am still am a customer of SKY TV but they have no record of any debt and they have confirmed to me today I owe nothing.

 

I would appreciate advice on my next move.

Kind Regards

 

I'd just phone them and tell them what you just wrote. Then tell them to go away and get their facts right before harassing people.

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tiglet

tiglet

Posted
Posted

Sorry, but under no circumstances phone these people - it doesn't matter how polite and honest you are with them, they WILL be abusive and rude and pressurise you to pay.

 

Best thing to do is to put it in writing to them, stating "I do not acknowledge any debt to your company" and ask them to refer back to their clients.

 

Knowing this lot, the account may not even be yours, just someone with a similar name.

All help is merely my opinion only - please seek legal advice if you need to as I am only qualified in SEN law.

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andrew1

andrew1

Posted
Posted
Sorry, but under no circumstances phone these people -

 

If you read my other posts you d know I would not normally advocate telephoning any DCA, just thought it a simpler route on this occasion, but Ill stand by your better judgment and experience if you have spoken before and suffered the consequences.:cool:
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Hippy-chick

Hippy-chick

Posted
Posted
With the Statute Barred situation, you must be 100% sure you have not paid any money, written any letters or made any contact with these people (Original Creditor or otherwise) at all in the last 5/6 years. I set my stall out above with regard to using the law. £1.00 - another for a recorded delivery stamp, is your dads peace of mind worth £2 ? are you doing the lottery this weekend? You can always fall back on the statute barred side, of course, but please send in the CCA request as well and get the law firmly on your side.

 

Do not think you are dealing with professional, reasonable or considerate people - THEY ARE NOT!

 

I rest my case, but whichever way you choose, you make the decisions and we remain behind you whatever happens Okay? ;)

 

 

Oh, and by the way Seahorse and Debt_mountain know about the Scottish legal bits in varying degrees.

 

I'm 100% sure :)

 

And no - I never do the lottery

Any help and advice is offered in good faith, based solely on my own knowledge and on experience gathered from this site. I am not qualified to offer legal or financial advice, which you should seek from an expert before making any important decisions. My opinions are therefore offered without liability.

 

If I've been helpful, please click my scales. :-)

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mickmackpaddywack

mickmackpaddywack

Posted
Posted

Hi everyone,

my 1st post here, came across this forum whilst searching the net for any info on Mackenzie hall after recieving my 1st letter from them a couple of weeks ago, it was their usual (so it seems) "we are attempting to contact the above named on a personal matter" bulls**t, after reading a few forums featuring these dirtbags i decided to do 2 things

1 ignore their letter, and not to phone them.

2 get an up to date credit report for myself

 

the credit report shows no defaults or outstanding debts, and everything on there is either "account settled" or payments are up to date.

 

this morning i recieved a 2nd letter from MH, this looked like the kind of letter a pin number comes in i.e. you rip at the 3 perforated sides. this one asks me to call a phone number by **th sept regarding ref number M*******, it also states "this is not a circular or junk mail" (i beg to differ)

 

so that is 2 letters from these cowboys, and i still dont know what it is about. am i correct in my assumption that i should still do nothing? that i should wait to see what arrives from MH next, and DO NOT PHONE them. am i also correct in assuming that i do not send them anything in writing until i recieve their expected "you owe us money" letter

 

Cheers

Mick

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