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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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OFT may revoke LBL's licence


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Following an extensive investigation by the Office of Fair Trading, the OFT have now issued a 'Minded to Revoke' notice to Log Book Loans Limited and Nine Regions Limited, both of SW15 2NN.

These companies can now make representations to the OFT and there is an

appeal process, so it may be some months before we hear the final outcome.

[sIGPIC][/sIGPIC]

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  • 2 weeks later...

My local trading standards office has been in touch with Wandsworth trading standards (local office to LBL), who are in comms with the OFT, who state that this process should be concluded within a couple of months.

 

Looking at the OFT Website I see the following history -

 

17 March 2009 - Event number 6 - Revocation - Status Unknown

23 April 2009 - Event number 7 - Notification - Status Complete 27 April 2009

 

I don't understand these event numbers, though it's evident that the process is well underway.

 

I've sent letters in regards to my contract with them re: unenforceable bos - recorded delivery, also Wandsworth trading standards have tried numerous times to make contact and discuss my 'case', though all attempts unsuccessful, and not 1 response received from the letters sent, which the 1st was sent over a month ago.

Upon phoning for an update, I'm told there are no notes on my account, and that all 'complaints' are dealt with by a Chris De-Bie, whom is never available.

 

I suffer from mental health issues and am undergoing psychiatric evaluation at the moment, hence due to my health issues, my time is extremely limited in trying to deal with these people.

 

Perhaps someone here is able to explain the process the OFT are taking, stage by stage in laymans terms, if so it would be most helpful.

 

Best Regards

 

 

Edit - Apologies, just read properly and event number 7 is in relation to lbl advising the oft of an additional officer in the name of Matthew Heap - wonder what he's been brought in for?

Edited by saintscouple
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  • 1 year later...

Hi all

 

This is first time on CAG. Just reading this thread regarding LBL my BOS has a couple of errors. Im currrently waiting to go to court with LBL regarding an old loan from Feb 2009 which they are trying to say I never paid - I paid a bailiff of theirs £1800 cash, have a court date on 25th October. As the OFT might be revoking their licence, what should I do, can this help my case?? Please help.

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Hi all

 

This is first time on CAG. Just reading this thread regarding LBL my BOS has a couple of errors. Im currrently waiting to go to court with LBL regarding an old loan from Feb 2009 which they are trying to say I never paid - I paid a bailiff of theirs £1800 cash, have a court date on 25th October. As the OFT might be revoking their licence, what should I do, can this help my case?? Please help.

 

 

HI Tia_glam.

 

who has the car ... you or them ??? .......2009 lbl made alot of eras in paperwork. all the paperwork you have please sit and read everything. this is what you should look for.

 

cumpany reg numbers at the bottom of each and every letter you have (they must all be the same) but i think you will find all money letters will be logbook loans ltd and repo letters will be nine regions ltd .......... let us know what you find. but please remember to leave time before your court case for you to send them your findings or you cant use it in court.

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I dont have the car at all now. In July 2009 I had an RTA, the car was a write off. I kept it in storage until December 09 then it was sold as the claim was ongoing and this is when LBL contacted me and claimed that I still owed them. Between July and December 2009 they did not contact me at all. Im assuming as the logbook wouldve still been in my name until that time it mustve flagged up when it sold?

 

I will pull up all my letters that I can find and check all of these. They reckon the bailiff I paid had nothing to with their firm, now they want to take me to court for aloan of £1000 and are claiming nearly £4000! My argument is how did this bailiff have my contact no. LBL account no. and car reg and address???!!! Will go through my paperwork tonight and tomorrow, hopefully I can find more errors.......

 

many thanx :-)

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It was in storage and was costing by the week. I discussed this with my solicitor (who was dealing with the insurance claim) and confirmed it would not be a problem to sell the vehicle as long as the engineer and finished his investigations and completed his reports , which had been done months before. I advertised it and sold it privately to a guy who wanted to fix it up for his girlfriend. Since the sale they have not contacted me with regard the previous LBL loan etc.

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You may find that the Baliff was an AGENT working for LBL, LBL don't know there ars*s from there elbows, did the AGENT have a removal truck? It could be that the payment you had was too tempting for someone.

***where are you based?, as LBL use different AGENTS depending on where you are located***

trooper68

Trooper68:)

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My flat is based on the 3rd floor so when I came down to meet him he was standing outside. There was a man lurking in van at the bottom of the drive but couldnt see him clearly - Ive heard they usually turn up in a van with a tow truck parked nearby so they can make a quick getaway with your vehicle??!! My car was registered at my property in North London - Islington......

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was it taken from the road or your drive? so islington that would be Templar or Anglia... I would chase the agent, you could call both be coy with it, see if they can bang up your reg on the car....if they do bingo SAR them, you could ask who the agent who recovered the car....

 

 

trooper68

Trooper68:)

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  • 1 month later...

Hi ya

 

We spoke sometime ago and my court case is on Monday 25th OCotber re: LBL. I didnt manage to find any more errors regarding my paperwork. I did wonder though if anyone out there has been to court with or taken LBL to court and actually been successful and if so how, I could really use something concrete to put forward, as it stands its my word against theirs and the only witness I have who saw me pay the bailiff is my neighbour!! They are now claiming £4000 plus £800 court costs and the loan was for £1000! Im at my wits end right now and the stress is killing me. Please feel free to PM me.

 

If anyone has any other info I would really appreciate it...............

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  • 10 months later...

What a surprise!!! Nine Regions should have their license REVOKED.TWO AGGRESSIVE BAlLIFFS turned up at 5am on a SUNDAY morning and tried to clamp my DISABILITY CARRIAGE .(they are supposed to follow strict CSA guidelines and only trade between 8am and 9pm,and NEVER on a SUNDAY or BANK HOLIDAY.I am severely Disabled and had to get a COUNTY COURT ORDER to get my D.C back.When it was returned(they drove it away on a disabled tax disc which is illegal,only DISABLED PERSON or CARER RUNNING an ERRAND can legally drive D.C.) my D.C.was in filthy condition,with flat battery,and NOT STARTING even with Battery fully charged by mobile mechanic.There was approximately £20 of fuel in when taken but totally EMPTY when returned.Obviously you NEVER run a DIESEL car even low on fuel,let alone EMPTY! My mobile mechanic said there was a fault with fuel pump (showing on computer DIAGNOSTICS) There were also reports of electrical faults.Also when returning my D.C.the Agent of Nine Regions unloaded it so fast and brutally, my paintwork was scratched under front bumper.He then refused to sign Official Paperwork for Court and tried to drive off with my key.I had him blocked in with my mother in laws car and had to phone Police.NINE REGIONS are the MOST DODGIEST COMPANY I HAVE EVER COME ACROSS apart from MERCEDES BENZ(GREENOAKS of READING.) They allowed my D.C to be treated appaulingly and after M.O.T. AND a B SERVICE,it came out of their Garage with NO RIGHT-HAND indicator working,a Cracked Alloy,Left Suspension Spring not torqued tight enough so popped out!,Failure to do courtesy valet,(car full of dirt and grease and tool marks on interior.Work was not carried out that was asked for and visa versa,which could have caused all 6 airbags to go off(imagine that at 70 miles per hour!)The vehicle was released from MOT in such a dangerous state it could have killed me and other Road users/pedestrians.I am in process of Court Proceedings with Greenoaks of Reading Berkshire,as I gave them a chance to put things right and they did not put all right,infact made things a lot worse in some cases.Also on test drive an allegation by myself of sexual assault by employee.Case still ongoing.If anyone can give me any advise,help,information or support regarding any of these two matters it would be much appreciated.These TWO COMPANIES MUST BE SHOWN UP before they hurt anyone else.Thanks,[email protected]

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