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    • when mediation call they will ask the same 3 questions that are in their email you had to accept it going forward. simply state 'i do not have enough information from the claimant to make an informed decision upon mediation so i refuse. end of problem.  
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    • Which Court have you received the claim from ? Civil National Business CEntre Name of the Claimant ? Lowell Portfolio i Ltd How many defendant's  joint or self ? Self   Date of issue –  15 Feb 2024 Particulars of Claim What is the claim for – the reason they have issued the claim?  The claim is for the sum of £922 due by the Defendant under and agreement regulated by the Consumer Credit Act 1974 for a Capital One account with an account reference of [number with 16 digits] The Defendant failed to maintain contractual payments required by the agreement and a Default Notice was served under s.87(1) of the Consumer Credit ACt 1974 which has not been complied with. The debt was legally assigned to the claimant on 16-06-23, notice of which has been given to the defendant. The claim includes statutory interest under S.69 of the County Courts Act 1984 at a rate of 8% per annum from the date of assignment to the date of the issue of these proceedings in the sum of £49.15 The Claimant claims the sum of £972 What is the total value of the claim? £1112 Have you received prior notice of a claim being issued pursuant to paragraph 3 of the PAPDC (Pre Action Protocol) ? I dont know the details of the PAPDC to know if it was pursuant to paragraph 3, but I did receive a Letter of Claim with a questionaire/form to fill. Have you changed your address since the time at which the debt referred to in the claim was allegedly incurred? No Is the claim for - a Bank Account (Overdraft) or credit card or loan or catalogue or mobile phone account? Credit Card When did you enter into the original agreement before or after April 2007 ? no Do you recall how you entered into the agreement...On line /In branch/By post ? Online Is the debt showing on your credit reference files (Experian/Equifax /Etc...) ? Yes Has the claim been issued by the original creditor or was the account assigned and it is the Debt purchaser who has issued the claim. Assigned/purchaser Were you aware the account had been assigned – did you receive a Notice of Assignment? I was aware, I'm not certain I received a 'Notice of Assignment' from Capital One but may have been informed the account had been sold without such a title on the letter? Did you receive a Default Notice from the original creditor? Yes Have you been receiving statutory notices headed “Notice of Sums in Arrears”  or " Notice of Arrears "– at least once a year ? Not since the debt purchase, and not from Capital One. Why did you cease payments? I can't remember - it was the tail end of the pandemic and I may not have had enough income to keep up payments - I am self-employed and work in the event industry - at that time. I also had a bank account that didn't allow direct debits and may have just forgotten payments and became annoyed at fines for late payments. What was the date of your last payment? Appears to be 20/4/2022 Was there a dispute with the original creditor that remains unresolved? No Did you communicate any financial problems to the original creditor and make any attempt to enter into a debt management plan? No Here is my Defence: Defence - 1. The Defendant contends that the particulars of claim are vague and generic in nature. The Defendant accordingly sets out its case below and relies on CPR r 16.5 (3) in relation to any particular allegation to which a specific response has not been made. 2. Paragraph 1 is noted. I have in the past had an agreement with Capital One but do not recognise this specific account number or recollect any outstanding debt and have therefore requested clarification by way of a CPR 31.14 and section 78 request.. 3. Paragraph 2 is denied. I am unaware of having been served with a Default Notice pursuant to the Consumer Credit Act 1974. 4. Paragraph 3 is denied. I am unaware of any legal assignment or Notice of Assignment pursuant to the Law and Property Act 1925 Section 136(1) 5. The Defendant has sent a request by way of a section 78 pursuant to the Consumer Credit Act 1974, for a copy of the agreement, the Claimant has yet to comply and remains in default of said request. 6. A further request has been made via CPR 31.14 to the Claimants solicitor, requesting disclosure of documents on which the Claimant is basing their claim. The Claimant has not complied and to date nothing has been received. 7. It is therefore not accepted with regards to the Defendant owing any monies to the Claimant and the Claimant is put to strict proof to: a) show how the Defendant has entered into an agreement and; b) show how the Claimant has reached the amount claimed for and; c) show the nature of the breach and evidence by way of a Default Notice pursuant to sec 88 CCA1974 d) show how the Claimant has the legal right, either under statute or equity to issue a claim 8. As per Civil Procedure 16.5 it is expected that the claimants prove the allegation that the money is owed 9. On the alternative, as the Claimant is an assignee of a debt, it is denied that the Claimant has the right to lay a claim due to contraventions of section 136 of the Law of Property Act and section 82A of the Consumer Credit Act 1974 10. By reasons of the facts and matters set out above, it is denied that the Claimant is entitled to the relief claimed or any relief. .................. Please note that I had to write a defence quite quickly as I hit the deadline. At the time of writing the defence, I hadn't been able to find correspondence from Capital One, but had since found default letter etc. I submitted CCA request and CPR 31.14. However, I didn't get any proof of postage or use registered post for the CPR (an oversight) but did with the CCA request. I received a pack which included a letter from Overdales, going over the defence I'd filed, as well as letters of Lowells and reprints of letters from Capital One. But I have no idea if this pack is in response to the CCA request or the CPR ! I would have expected two separate responses ... although I do know they are both the same company. Looking over the pack today, and looking through old emails .. I find some discrepancies in the Capital One default letters (notice of default and Claim of default). They are both dated *before* an email I have stating that a default can be avoided. The one single page of agreement sent (so not the full agreement) has a 16 digit number at the top in small print, next to 'Capital One' which corresponds to a number called 'PURN' printed at the top of each of the 10 pages of ins and outs of the account (they're not official statements, but a list of monthly goings) yet no mention anywhere on either of the account number. I cant really scan them at the moment - I can later tomorrow, but that will be after the mediation call I'm sure. I guess I may be on my own for this mediation ... I am not certain the CCA request has been satisfied .. or if the CPR has been . And then I appear to have evidence that the Default notices provided are fabricated ? Yet, I do have (elsewhere ... not at home) Default letters from Capital One I can check ..
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BOS Loan insurance


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I took out a loan over 5 years with BOS in 2001 for 13,000. The PPI insurance was £5956.

 

Does that sound reasonable to those of you in the know and is there any chance of redeeming any of it as I now feel with hindsight it was a high price to pay.

 

This loan was arranged over the phone so is it likely there would be transcripts of the conversation available because I am sure they said it was mandatory. Can't be sure but transcripts would settle that arguement.

 

Any veiws from anyone would be most gratefully received.

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Hi there.

If you were mis-sold the insurance and they said it was mandatory then that is mis-selling and I am shure the FSA would have something to say about that!

Better than transcripts - if you can remember the date you spoke to the person about the loan if it was recorded you could send a DPA request for a copy (tape or CD) of the audio recording of the conversation!

Hope that is some help.

 

Regards,

 

Rob

  • Confused 1
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Thanks Holly that's very useful to know. Just a matter of interest and it seems like you worked there, would you know if it was a BOS policy to say to customers that they HAD to have the Creditcare insurance on these Personal loans?

 

What records would be kept of this enquiry at the time.

 

You see someone has posted on a thread that a loan that has the insurance BEFORE the interest on an agreement became unenforceable to one person who challenged it in a court. ( not sure which one).

 

I am not trying to duck out of my responsibility to repay, but 9.9% apr interest on nearly £6000 insurance policy is quite high and £6k in insurance is a lot for a 13k loan.

 

Anything you might like to add which could help me decide whether I might challenge this would be helpful.

Thanks

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Holly99 you are an angel and I thank you. I think I can justifiably argue that at a time of stress, making a rational decision over the telephone can be difficult and one is guided by the trustworthy bank to be straight with you - In the Templates letters it officially says that we trust in the banks fiducery ( to be upfront and honest to look after your financial care) that's why we don't go through yellow pages looking for some backstreet lender.

 

The paperwork supplied following the phone call lays out the whole deal to be sure and there is no doubt somewhere in the text that we can pull out if we want to within a specified period ( I'll have a read later ) but I have no 'signed by me documents' The terms on the back say it it becomes legally binding if signed by us (bos) and you. Now that's going to be interesting because unless I signed this at the time the money came to the door, I don't recall ever signing anything. I probably signed receipt of same but not the agreement itself - tricky one but the devils in the detail!

 

However, since you have given me this info I have looked and seen that I also had a preference account and the creditcare box has a little tick on it. Now I claimed for 1 year I had sick after my business failed on the loan and was paid out ( or BOS was paid) for the monthly payments but the preference account I never claimed for and that's now being chased by Blair Oliver Scott so I have a pressi coming I think!!

 

I'll read this agreement and check out my statements again. Thanks Holly99.

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........ but as a receipt or as a credit agreement? All of this was done over the phone. Only the courier would have presented me with paperwork. The document I have on file is purely one printed none has my signature on it, my name is typed in but I have no signature anywhere of my own. Would they keep the signed for docs and what format might they be do you think?

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Cheers. I must have signed something that's for sure!

 

Order on agreement went:

Advance 13k

Credit Care Gold - 5956

Amount of credit - 18956

Interest - 5296

Total amount payable 24253

 

 

Thanks for all your help

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  • 2 weeks later...

nice one matey:razz:

SETTLED CASES

LTSB (CC) £20 21-8-06

HSBC (CC) £600 19-10-06

HSBC (Ac) No.1 £1900 25-10-06

RBS (CC) £900 25-10-06

Smile (Ac) £1300 17-11-06

A&L (Ac) No.1 £400 23-11-06

A&L (Mortgage ERC) £3900 4-12-06

LTSB (Ac) £200 13-12-06

A&L (Ac) No.2 £120 19-12-06

HSBC (Ac) No.2 £650 29-12-06

LTSB (Business) £1700 13-2-07

RBS (Ac) £4500 + Default Removal 17-3-07

Barclays (Bus) Warrant of Execution 10-3-07 not used yet

ONGOING CASES

Egg (CC) N1 Filed £1300 + Default Removal Judgment Order 9/1/07 In my Favour

Barclays Business loan & 2 accs. S.A.R N1 filed Judgment in Default isued 15/2/07

HSBC (CC) have failed to produce Credit Agreement

TO DO CASES

Egg (Loan)

LTSB (Ac Ltd Company)

LTSB (Loan)

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  • 1 month later...

Hi,

 

I am in a similar position. I sent off a letter as per the template found on the money saving expert site.

 

Sadly as I expected I got the reply I didn't want.

 

The letters main point in reply to my own letter are that there are set procedures and scripts in place to ensure customers get the relevant info. ..... and that I would have been advised of the importance of reading the policy upon reciept .... the insurance is optional ......at no time has it been mandatory ......I am sorry you feel this way but clearly this was an assumption you made (that i had to have insurance as part of the loan) .... you signed specifically for this cover.

 

So where do I go from here.

 

Of a £10000 loan I have now repaid £12000 with nearly £6000 left to pay. (edit due to inability to count!!)

 

Leaches.

 

If only I had known then that I didn't have to take the insurance out to get the loan. I just thought that as it such a huge (to me) loan that was standard.

 

Only by reading these pages do I now know different.

 

I guess I'll have to keep on paying despite the fact it is crippling me.

 

I really feel badly let down by the Bank of Scotland.

 

My agreement says.

 

advance £10000

credit care £3069

total credit £13069

charge for credit £4053.80

total payable £17122.80

 

 

Any suggestions?

 

Kel.

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Hi Kel, I think it's more about what they did'nt say rather than what they did. Holly99 might have some suggestions, but I haven't yet tried to persue it as I have been after the banking ones first. She has made some very pertinant points. When I took mine out it was over the phone. I can't exactly remember the wording they used or didn't as when you are in that state of mind when you need the loan it certainly fuzzes up your rational thinking. It's easy to try to convince yourself it wasn't mentioned over the phone especially when you have been reading through the site for a while - you can't trust one of the banks and where we thought we could we now doubt. I just get so mad we have been ripped off - it's an everyday occurrance in any walk of life but we trusted these companies to be fair.

 

I think you should carry on with the claim and let them prove it if you can. My problem also is that I had to claim on mine and they( London and Edinbrugh) paid out for a full year so it feels a bit strong to claim back although purely on the basis of being charges 6k for something which only costs about £1000 grates hard.

 

I'll watch your progress. Good luck.

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Thanks for the support Andrew1,

 

I know what you mean about the fuzzyness of it all. It was over 3 years ago. I have always resented the amount of the credit care as they called it.

 

Luckily I have been able to keep up the payments and never been behind.

 

My problem is that even after reading as many threads on here as I can I have no idea how to proceed.

 

I think their response was pretty weak in that it boils down to them saying "I am unable to agree that the policy was mis sold."

 

Any ideas or suggestions would be very greatfully recieved.

 

Kel.

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You can always write and ask for a transcript of the call. ( holly99 said they didn't have them when I took mine out but they may have for yours).

 

There are some threads although to be honest I have no time to go through them all just now but there are some which seem to be going through similar threads are the loan early repayment claims. Just keep searching I'm sure you'll come up with something.

 

Have you got a thread on this of your own? If you haven't I'd start one and people soon come to your rescue - its an amazing site this.

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  • 6 months later...

Having now commenced a number of bank charges claims, I would like to begin exploring this Credit Care Insurance issue I've explained above. Sadly the posts have been removed by Mollington in response to my earlier questions but basically I was charged £6k insurance on a £13k loan. I have made a claim on the insurance, but that doesn't excuse the 6k charge and I don't feel I should have paid anything like that when I am sure they demanded it in the first place. Can anyone throw any light on how I might actually approach BOS on this to at least ask for a partial refund. The debt, which only fell into arrears by 3 mnths has now been sold onto a dca. What I need is some kind of terminology I can use for a letter.

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