Libra - Help needed

[coalfire]

Hi all,

 

I would appreciate any help with where to go/how to word my next letter (which I would think would be pre court).

 

Basic background we booked our honeymoon last year with Libra to go to Egypt, I am disabled so as well as repeatedly confirming the honeymoon package was complete, we checked on arrangements for wheelchair etc told everything was fine.

 

When we arrived no wheelchair access had been arranged from the plane, room wasn’t acceptable for the honeymoon package or disability, allot of other extras that we were told were included weren’t. Rep's lied to us repeatedly etc.

 

We have had several letters back and fourth with them saying, that although they hadn’t booked the package the hotel had sorted it for us mid holiday after we complained to the manager and disability access is never guaranteed.

 

So where do I go next and how do I phrase it?

 

Thanks in advance.