Currys Grrrr! My rights for a refund?

[scaredmumoffour]

I bought a phillips 42 inch lcd telly march this year from currys.

2 weeks ago the picture went. After dozens of phonecalls,nobody returning my calls,poor customer service etc,2 engineers coming out to look at the tv they have said they cannot repair it due to not being able to get the part needed so they will send vouchers out to what the current price its selling for.

 

My question is Do i have to accept the vouchers? What i really want is a refund and have nothing to do with currys ever again!

[Conniff]

Vouchers are used of course to keep the money within the organisation, it's not the same as cash though.

The regs say "repair or refund" and I wouldn't think that vouchers count as a refund so have a read of soga, get the baseball bat out of the kids cupboard and go see them.

[Zamzara]

You are entitled to cash if they will neither repair nor replace.

 

But as you have had use of the TV since March, they can make a deduction from the full purchase price for usage.

 

so they will send vouchers out to what the current price its selling for.

 

Interesting. The refund price should be based on the price paid (albeit that there will be a deduction.) So whether you agree to accept this variation should depend on how the price has changed since then. If the price has gone down a lot since purchase, you may be entitled to more that they're offering.

[ForestChav]

Wouldn't the vouchers facilitate a replacement though? It's dubious what they precisely are.

[Conniff]

Wouldn't the vouchers facilitate a replacement though? It's dubious what they precisely are.

 

I suppose it could be classed as a replacement with the added benefit of allowing the customer to make the choice.

[ForestChav]

Conniff: That's what I was thinking. I guess they'd argue that if challenged.

[Zamzara]

The replacement has to be with the same item; they can't just replace a broken TV with a washing machine for example.

 

If they are offering a product which is very similar and has absolutely no drawbacks, this might be acceptable to a court, but I would still argue the customer has to agree to it if there are any differences from the item bought.

 

They certainly can't just say "here are some vouchers, you have to choose something else from this shop even if we don't have anything you want."

[gyzmo]

They MAY offer vouchers, and you are perfectly entitled to say "Thank ye kind sir, but I chooseth the coins of the Realm (though you may payeth me in notes and not coins)".

 

They may then say "Gadzooks! We cannoteth do this! Unless you wisheth to accept coins (or paper) of lesser value than our vouchers".

 

To which you reply "Nay, Sirs! You telleth me that yonder TVs are worth X amount. My Liege's muppets in Parliament sayeth not that I have to purchase from thee. Are you, prithee tell, attempting to rip me off? Answer not, for it is a rhetorical question. Hand over yon bundle of cash before I summon the Sherriff!"

 

At this point you may ask if I am P***ed or watched too many episodes of some poor medieval drama. The latter is true but I think you get the message. I am not P***ed, just a little merry!

[demon_x_slash]

(*rofl* 'cannoteth')

[gyzmo]

Why cant alcohol just keep you permemently merry? Life would be so much better!

[foolishgirl]

At this point you may ask if I am P***ed or watched too many episodes of some poor medieval drama. The latter is true but I think you get the message. I am not P***ed, just a little merry!

 

:-D:-D Well, merry Christmas to you too, gyzmo!!

 

You've made me smile....