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    • Just a typo change that I'd make for the last line. Maybe also add something that says "I assume you will be fully aware that you cannot rely on a clause of a contract that you do not produce."
    • Hello, Firstly, and most importantly I am sorry for your loss. I would go back to the bank with the death certificate and ask them to step in. Remind them firmly but politely that there is no limit for DD claims   Please let us know how you get on.
    • My wife is the named person to his bank account with him having Dementia being his daughter (I say named person she still is but he recently passed away and the deputyship application has now being stopped by the solicitor as it's no longer needed) We've only just got the Death Certificate so the bank will be the next step informing them. She went to the bank and explained the situation but even being his named person the bank said she didn't have the power to stop DD without any legal documents (virgin money) was the bank. She could have copies of bank statements that was about it.
    • I see you said you tried to stop the DD but it seems that didn't work. May I please ask why that didn't work? You should be asking your bank to cancel the DD and I don't see why they would have objected, hopefully you can clarify this. I agree that you should be making a claim here against your bank and ask them for a DD refund. There is no timeframes for this.
    • JK: Yeah That's correct. We left rent payment coming out of his bank account from January 2023 - August 2023 until we could find somewhere to sort out his belongings which was fine. I tried to give notice a few times from August 2023 asking for advice from Sanctuary housing how we went about this explaining his condition and that he was in a Nursing home from December 2022. I explained we don't have any legal powers to his account like POT but were in the process of going for Deputyship and that I was the named person to act on his behalf to speak with Santuary housing. I said we could provide details of his condition and proof he was now in a nursing home with date he moved in. This went ignored despite repeated attempts to contact them until a housing manager contacted us end of February 2024 and notice was finally accepted with his tenancy coming to an end March 22 2024. Although they have continued to take rental payments for the flat despite someone else living in it from the 1st April. I wasn't aware payments were still being taken till I checked his May banks statements. I had asked them to back date rental payments to August 2023 when I gave notice rather than just giving notice in March 2024 but they've ignored that bit. I don't see why they shouldn't give it back they've taken money they shouldn't have. Thanks DX, I wasn't aware we could do that for that length of time. I'll ask my wife to check with the bank this week
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Dreading dealing with Welcome Finance


wakeywakey
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hi bazarr

 

i apreciate your comments but i take it you have never delt with welcome.

they are the most under hand company you can deal with

they have little regard for the consumer credit/data protection act.

 

the reason to hit them with the S.A.R - (Subject Access Request) is they let slip things the should not.

 

its like chess

do your moves then check mate

 

you need all the info they have on you

 

the fos and oft have so many complaints against welcome, this could be the final nail in the coffin

 

Hi Postggi

Sorry for the misunderstanding, I wasn't saying dont do the SAR, I suggested not giving them the Credit ref file. I think all DCA's are underhand and I believe we should play our cards close to our chest when dealing with them.

I totally agree with getting complaints in, but if a reasonable request to remove data goes first and they dont do anything, then that will strengthen the case against them if and when anyone takes them to court.

Again apologies for the misunderstanding

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  • 1 month later...

Hi,

I have recieved today this letter from Wfs after sending a letter of complaint,a S.A.R & a postal order for £10, here goes:

 

Final Response To Your Complaint.

 

Thank you for bringing to our attention the fact that you feel that you have never had a loan with Welcome Financial Services or an association with MR JOE BLOGGS. (never said that i havent had AN association with him, I said never had a finincial association with him).

I have now reviewed all outstanding issues and thank you for remaining patient while this matter was under investigation.

 

After looking into your complaint I have found that we have documentation purporting to be signed by yourself.In circumstances if you feel that these have been fraudulently signed, could you please supply us with a police crime reference number and we will be happy to look at your complaint again.

 

I hope you are satisfied with the outcome of our investigations.

 

If i do not receive any further contact from you regarding this matter, i will close my file on your complaint 8 weeks from the date of this letter.

 

Should you remain dissatisfied you the right to escalate your complaint to the Financial Ombudsman Service within 6 months of the date on this letter.

 

Yours sincerely

Mike Wrigley

Acting Branch Manager

 

Thats it! ??????????

No agreements NO signatures No nothing

Anybody know what i should be doing now? please.:confused:

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Ask them for the documentation, tell them you have made an SAR request and therefore you are entitled to this documentation - if not they are in breach of a valid request for information and should be reported to the Information Commissioner.

 

Tell them that any more entries made in your name will be challenged and that you ARE immediately escalating the complaint to the Financial Ombudsman Service.

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after 40 days

 

send this to welcome

 

 

LETTER BEFORE ACTION

Section 7 – Data Protection Act 1998

 

Dear Sir/Madam

 

Account: xxxxxxxx

 

You have failed to comply with my Data Protection Act Subject Access Request dated (Insert Date).

 

If you do not comply within the next 7 days I shall seek a Court order obliging you to do so together with damages at the discretion of the Court and without any further notice.

 

 

Yours faithfully

 

 

 

 

 

[name]

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Hi there ARE loan agreements which do actually have my signature on them from 22/08/2003 then anouther agreement with sheets dated 22/08/2003 & 26/08/2003 then an agreement front sheet with no signature or or agreement attached just a print out that says monthly hp renewal with only his name on it. A default notice from 22-dec-04 with no signature not even from them. A loan agreement front sheet from 11/01/05 4x dd mandates. A personal loan statement. A copy of a letter regarding a default notice from 22-dec-04 and then a copy of Mida notes.

 

IF this doesnt help i can try and upload them to pc and the send you copies. cheers

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Hi i did state that i have never had an agreement with Welcome (could never recall signing anything) However this is my signature on the agreement with my ex partners.

the payments were made from my account yes but i never signed dd mandate as you would notice in seeing the mandate. but my ex always gave me the money to put in my bank.

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have you ever sent a letter to welcome with your signature on it

post the agreements minus personel details

google photo bucket

ime turning in now so ill get back to your thread in the morning

any caggers out there care to comment on this, dont want to go all out guns blazing as fraud is a possability

 

post those docs please

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as i understand it your ex had an agreement with welcome.

she was giving you the money and it was being paid through your bank account.

you maintain that you never had an agreement and that on the copy of the agreement there is two signatures, yours and your ex.

 

like i said

post the agreement, default notice, dd mandate onto your thread.

 

you can do this by using a free program called photo bucket.

just google it.

scan the documents onto your pc, then use photo bucket to post.

 

remember to deleate your name, address and account number before posting.

 

we will go forward and sort this out when i have this info

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