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Parcel delivery insurance is prohibited under section 57 – Consumer Rights Act – Read about It Here and in The Times. ×


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    • Butterbean23
      Water ingress 7 months after purchase

      By Butterbean23 · Posted

      We purchased our Mercedes in September 2023 from Doves in Horsham for £21000, paying half cash and half on finance. We also purchased warranty for life via Ramp as recommended by Doves. On 12th May 2024 the car failed to recognise the key and wouldn’t not open, the AA could not identify the problem so via our warranty the car was taken to Mercedes in Croydon. After 3 weeks the problem was finally identified as water ingress in the drivers side footwell which has corroded and blown various components. After further investigation it was discovered the windscreen was date stamped 2019 (all the windows are 2018 - therefore not the factory fitted windscreen) The leak has developed due to incorrect sealant being used assuming when this was replaced and also water leaking from the seam. The warranty company do not cover water ingress so we are now faced with a bill of £3635. As we are now at 8 months since purchase (problem started at just over 7 months) we are not covered by the consumer rights acts. Would we be covered Sale of Goods Act? We have all the reports for the works being completed but unsure if this should be taken to the finance company or Doves who we purchased the car from. Do we pay for the works and then try and claim it back or should they be paying? Any help would be much appreciated
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      VodaFone

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      dx
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      JCI/Moriarty Claimform - old OVO UTIL dual fuel debt

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      im also wondering if back billing applies here too . from looking at like threads around this SSE to ovo compulsory switch, it must be evidenced by the claimant that bills were regularly issued for the period of the supply the debt they claim covers. there are no threads here that show they could ever produce them, so back billing rules (12mts) might also play a part.
    • fkofilee
      Vodafone - Aged Account Reappearing On Credit Files - Are You Affected?

      By fkofilee · Posted

      Vodafone have reported that they are having issues with their Credit File APIs into the Credit Reference Agencies where aged accounts over 6 years are being readded to Credit Files. In some instances, people are having defaults rescinded and changed to late payment status making the account live again!    --- Have you been affected? Please keep an eye out on your credit file for any  new Vodafone Account appearing where there shouldnt be any reason. If you are a Vodafone Customer - Check that the information is correct. check for Late Payments and Defaults.    Don't forget to consider the financial impacts this could have on you.  ---   If you are struggling - Post below and we can guide you to get the result you need!    Its been reported that Experian and TransUnion seem to be where these appear.  They are able to remove the information relatively quickly and it will reflect on next Credit File Refresh.         
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      JCI/Moriarty Claimform - old OVO UTIL dual fuel debt

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      So which do you wish to run with ?

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    • If you are buying a used car – you need to read this survival guide.

      BankFodder posted a topic in Vehicle retailers and manufacturers,

      If you are buying a used car – you need to read this survival guide.
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      BankFodder

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    • Big Motoring World Enfield /Blackhorse - done over on car - @BigMotoringWrld

      ATJ posted a topic in Vehicle retailers and manufacturers,

      Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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      BankFodder

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      WanTToMoveOn posted a topic in Residential and Commercial lettings/Freehold issues,

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    • Post in Suing a parcel delivery company when you don't have a direct contract with them – third-party rights Copy of judgment available

      BankFodder posted a post in a topic,

      We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like
      BankFodder

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Parcel delivery insurance is prohibited under section 57 – Consumer Rights Act – Read about It Here and in The Times.
Latest activity

MOT - puzzled

davey_weir

By davey_weir
in Garage services

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davey_weir

davey_weir

Posted
Posted

First of all Apologies as I have posted this in the DVLA thread, if an Admin could rectify it for me I would be grateful. Anyway:

 

Just had my car MOT'd after returning home from holiday and realising that it expires today!

 

Basically, it cost me £69.19. I told the guy that the sidelamp bulb at the front was faulty and there was one bulb gone at the rear.

 

I have the following breakdown:

 

TIME RATE VAT NET

MOT TEST 0.0 £39.95

REPLACE N/S/F SIDELIGHT BULB

REPLACE FADED FLASHER BULBS

REPLACE SIDE REPEATER BULBS 0.40 50.00 17.5 £20.00

LABOUR SUB TOTAL £59.95

 

then i have 4 bulbs which cost £4.89

 

The total cost of the MOT was therefore £64.84 + £4.35 VAT = £69.19

 

I cant help but thinking

1) why replace 4 bulbs when I only needed 2

2) Does it really take £20 to replace bulbs?

3) They also said I had a nail in my rear tyre..... My car has a computer that tells you if and when you have a puncture, or the pressure is low etc, and it never has before, so if it does when i go out in a minute theyve done that havent they?

Me v Barlcays Bank - Claim Stayed

Me v Jaguar Cars 1 - Won £1650

Me v Jaguar Cars 2 - Winning

Me v London Borough of Newham - Won, Warrant of Execution live

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riget

riget

Posted
Posted

1)you asked for 2 to be replaced, the other 2 I expect were changed so as to pass the mot.

2)Depending on the car, £20 is not enough to change some bulbs, it wouldn't even change 1.

3)why would they want to put a nail in your tyre? I think they were good at pointing it out to you, your computer didn't.

 

A mot with repairs @ £69.19 is bloody cheap in my eyes, and I would have left a tip.

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LancerQRL

LancerQRL

Posted
Posted

a lot of the clear type indicator lenses have orange painted bulbs. these age and the paint falls off, so the garage changed them to get the car through the m.o.t. , a nail or other object in the tyre may not have gone through far enough to cause a puncture- however there is the possibility it may do so in the future, that is why it is reported on a mot. as riget posted, a cheap mot, well done.

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Zamzara

Zamzara

Posted
Posted

Next time change the bulbs yourself.

 

I can't really agree with the others that adding £20 is 'cheap' but since you asked them to do the bulbs it's above board unless a lower price was agreed.

Post by me are intended as a discussion of the issues involved, as these are of general interest to me and others on the forum. Although it is hoped such discussion will be of use to readers, before exposing yourself to risk of loss you should not rely on any principles discussed without confirming the situation with a qualified person.

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pompeyfaith

pompeyfaith

Posted
Posted

£20 to change bulbs that equates to about 15 mins labour at todays rates so is about right.

Finally if you succeed with your claim please consider a donation to consumer action group as those donations keep this site alive.

 R.I.P BOB aka ROOSTER-UK you have always been a Gent on these boards and you will be remembered for that.

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Jimbo44

Jimbo44

Posted
Posted
First of all Apologies as I have posted this in the DVLA thread, if an Admin could rectify it for me I would be grateful. Anyway:

 

Just had my car MOT'd after returning home from holiday and realising that it expires today!

 

Basically, it cost me £69.19. I told the guy that the sidelamp bulb at the front was faulty and there was one bulb gone at the rear.

 

I have the following breakdown:

 

TIME RATE VAT NET

MOT TEST 0.0 £39.95

REPLACE N/S/F SIDELIGHT BULB

REPLACE FADED FLASHER BULBS

REPLACE SIDE REPEATER BULBS 0.40 50.00 17.5 £20.00

LABOUR SUB TOTAL £59.95

 

then i have 4 bulbs which cost £4.89

 

The total cost of the MOT was therefore £64.84 + £4.35 VAT = £69.19

 

I cant help but thinking

1) why replace 4 bulbs when I only needed 2

2) Does it really take £20 to replace bulbs?

3) They also said I had a nail in my rear tyre..... My car has a computer that tells you if and when you have a puncture, or the pressure is low etc, and it never has before, so if it does when i go out in a minute theyve done that havent they?

 

Unless I'm much mistaken the breakdown you have reproduced shows you have been charged £20 for replacing four bulbs (i.e. 0.40 of an hour @ £50.00 per hour). 0.40 of an hour I calculate to be 24 minutes and if you divide that by the number of bulbs to be changed it works out to an average of 6 minutes per bulb. Not too bad I wouldn't have thought!!

Jimbo 44 - always happy to help, but always willing to learn from being corrected too!!! Whilst any advice given may be based upon personal experience, please always be sure you seek guidance from a professional in the particular field.

 

Never be afraid to try something new. Remember that a lone amateur built the Ark, but a large group of professionals built the Titanic.

 

A 'click' on the scales is always appreciated if I have helped. Many Thanks!

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davey_weir

davey_weir

Posted
  • Author
Posted

Many thanks for your replies guys, the general consensus (sp) is that I did get a fair deal. However, now my car is telling me that I have an indicator bulb faulty, a brake light bulb faulty and they also havent replaced the bulb at the back which I asked them to. The only fault that my car used to detect and also that I had identified was that the sidelamp bulb was faulty. None of the other warnings had ever been identified.

Me v Barlcays Bank - Claim Stayed

Me v Jaguar Cars 1 - Won £1650

Me v Jaguar Cars 2 - Winning

Me v London Borough of Newham - Won, Warrant of Execution live

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Jimbo44

Jimbo44

Posted
Posted
Many thanks for your replies guys, the general consensus (sp) is that I did get a fair deal. However, now my car is telling me that I have an indicator bulb faulty, a brake light bulb faulty and they also havent replaced the bulb at the back which I asked them to. The only fault that my car used to detect and also that I had identified was that the sidelamp bulb was faulty. None of the other warnings had ever been identified.

 

Hi,

 

You say "However, now my car is telling me that I have an indicator bulb faulty, a brake light bulb faulty". By this I assume the on-board computer you mentioned when talking about the nail in a tyre?

 

Have you checked outside the car by looking at the indicators and brake lights that the bulbs the computer says aren't working are actually not working. I have known "bulb check" systems to show wrong information after a bulb change.

Jimbo 44 - always happy to help, but always willing to learn from being corrected too!!! Whilst any advice given may be based upon personal experience, please always be sure you seek guidance from a professional in the particular field.

 

Never be afraid to try something new. Remember that a lone amateur built the Ark, but a large group of professionals built the Titanic.

 

A 'click' on the scales is always appreciated if I have helped. Many Thanks!

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LancerQRL

LancerQRL

Posted
Posted

sometimes cars need to have the warning systems reset, ie i had new front brake pads on mine a couple of weeks ago, and as the warning light had come on a new sensor was fitted as well, when the car was started the low brake warning light was still on, a quick scout around the internet and i found out that if carried out a certain procedure the light would go off- hey presto it did.

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davey_weir

davey_weir

Posted
  • Author
Posted
sometimes cars need to have the warning systems reset, ie i had new front brake pads on mine a couple of weeks ago, and as the warning light had come on a new sensor was fitted as well, when the car was started the low brake warning light was still on, a quick scout around the internet and i found out that if carried out a certain procedure the light would go off- hey presto it did.

 

Where did you find that and for what car??

Me v Barlcays Bank - Claim Stayed

Me v Jaguar Cars 1 - Won £1650

Me v Jaguar Cars 2 - Winning

Me v London Borough of Newham - Won, Warrant of Execution live

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  • 2 months later...
the winkler 72

the winkler 72

Posted
Posted

aha french car, did anyone see the watchdog programme about it taking upto an hour to change one headlamp bulb on a Laguna 2!!

Unless I'm much mistaken the breakdown you have reproduced shows you have been charged £20 for replacing four bulbs (i.e. 0.40 of an hour @ £50.00 per hour). 0.40 of an hour I calculate to be 24 minutes and if you divide that by the number of bulbs to be changed it works out to an average of 6 minutes per bulb. Not too bad I wouldn't have thought!!

user_offline.gifreputation.gif report.gif digg.gifdelicious.giftechnorati.giffurl.gif

quote.gifI agree with jimbo44, doesnt sound a bad deal, when you told them to change some bulbs anyway.

french cars steer clear...

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davey_weir

davey_weir

Posted
  • Author
Posted
Official time to change a Laguna ii front headlamp is 1hr 30 mins.

 

Well my mate is an auto spark, he came around and changed a bulb for me in about 2 and a half minutes.

 

Its done now anyway, Im just not going to go back to that garage, ever.

Me v Barlcays Bank - Claim Stayed

Me v Jaguar Cars 1 - Won £1650

Me v Jaguar Cars 2 - Winning

Me v London Borough of Newham - Won, Warrant of Execution live

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dw190

dw190

Posted
Posted

My last MOT required a Number Plate Bulb replacing. The MOT was £30.00. When I asked what I owed for the replacement bulb the answer was "nothing".

 

Been going to the same place for 20 years now and will continue to do so.

PUTTING IT IN WRITING & KEEPING COPIES IS A MUST FOR SUCCESS

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flyingdoc

flyingdoc

Posted
Posted (edited)

Sorry Davey - I think you are being overly critical here. They have charged you a reasonable amount and done what they said. Just because your "mate" fitted a single bulb in 2 and a half minutes does not mean that they could all have been changed in that time.

I feel sorry for legitimate garages - they are tarred with the same brush as all the cowboys out there so that even when they do a good job they are seldom praised, but god help them if they mess up in any way.

 

Give the guys a break and credit where it is due, and to be perfectly honest if I was the owner of the garage you are so lucky to have found (ie an honest one) Im not sure I would want you as a customer.

 

dw190 Good on you - credit where it is due....

Edited by flyingdoc
dw190 Good on you - credit where it is due....
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yiddo

yiddo

Posted
Posted
Well my mate is an auto spark, he came around and changed a bulb for me in about 2 and a half minutes.

 

Its done now anyway, Im just not going to go back to that garage, ever.

 

I think the garage would also be happy in that case:rolleyes::rolleyes::rolleyes:

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DorsetStrider

DorsetStrider

Posted
Posted

I was told by a customer today that the local renault main dealer are charging £500 to change the headlight on a Megane.

 

*legal disclaimer* I am simply quoting what a customer told me. I take no responsibility for the accuracy of this information.

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DorsetStrider

DorsetStrider

Posted
Posted
Well my mate is an auto spark, he came around and changed a bulb for me in about 2 and a half minutes.

 

Its done now anyway, Im just not going to go back to that garage, ever.

 

 

It does depends on the model and detail of the car. Some lagunas are easypeasey to do. Others are not. I know that the later Turbo Diesels are a nightmare to do as the bulb unit has to be removed from the vehicle and replaced and reaimed.

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davey_weir

davey_weir

Posted
  • Author
Posted
Sorry Davey - I think you are being overly critical here. They have charged you a reasonable amount and done what they said. Just because your "mate" fitted a single bulb in 2 and a half minutes does not mean that they could all have been changed in that time.

I feel sorry for legitimate garages - they are tarred with the same brush as all the cowboys out there so that even when they do a good job they are seldom praised, but god help them if they mess up in any way.

 

Give the guys a break and credit where it is due, and to be perfectly honest if I was the owner of the garage you are so lucky to have found (ie an honest one) Im not sure I would want you as a customer.

 

dw190 Good on you - credit where it is due....

 

I think the garage would also be happy in that case:rolleyes::rolleyes::rolleyes:

 

Well I have since discovered that the bulb they fitted was wrong and blew the earth in the light unit. The connector was burned out. My mate has had to wire the connection to the unit itself. So like I said, I wont be going back there again.

Me v Barlcays Bank - Claim Stayed

Me v Jaguar Cars 1 - Won £1650

Me v Jaguar Cars 2 - Winning

Me v London Borough of Newham - Won, Warrant of Execution live

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