Acer sending me refurbished laptop

[feck]

Hi people,

 

I hope I'm posting in the right section.

 

I bought an Acer 5920g laptop last September for £800, within one week it broke down, i took it back and got a replacement. within 3 months it broke down again and acer fixed it. Within the last year it broke down a further 6 times. The 5th time acer held it for 4 weeks awaiting parts, new motherboard, cpu, video card, DVD player, basically the entire inner workings of the machine, all with refurbished parts. I finally recieved it back and it would'nt boot up, sent it back the very next day finally complaining, that surely this should require a brand new replacement written out in a short letter specifying every case id for every repair.

 

They've had it now for over a week, and when i phoned this morning, they told me they are happy to replace it, and when i asked with a brand new machine, they told me no, this would be a refurbished laptop. Basically another machine that had broken down, with refurbished parts, and it may even be a better specification machine, but at least to the specifications of my old machine. What bugs me really is if they cannot repair my machine, then surely they should replace it with a new one or vouchers, because i still intend to purchase acer, as i have other acer laptops with no problems. Just as importantly if they replace my machine with one of exactly the same specification, then whats the difference between that and just replacing the damaged parts again in my machine?

 

Is there anyway i can demand a brand new replacement or even vouchers for acer products?

[Conniff]

Ask them for vouchers to the purchase value, mention that so many breakdowns and repairs means that this model obviously has an inherant fault and you want a different model Acer.

[MrShed]

Who did you buy the laptop from?

[feck]

Hi people,

 

I've been given some great news today. Out of the Blue an Acer technician phoned me and informed me that Acer were going to replace my laptop for a brand new boxed laptop, with new warranty and everything. The laptop in question has a larger screen and larger hard drive, everything else seems to be of the same specification. Intel core duo processor, has been swapped for AMD Turion 64 bit X2 Dual Core, and NVidia Graphics has been swapped for ATI Radeon Graphics but all in all, specs are the same.

 

I just cannot believe it, acer have proved themselves to me yet again, to provide the best service in the UK for laptops. I will now go on advising people to keep on buying Acer.

 

Mr Shed, i bought the system from Comet, and ever since my first problem with the machine where they informed me that turn around times for repairs were minimum 20 days, and that they sent it to Acer anyway. I decided to phone acer and they informed me that they would send DHL to my home to pick up, and drop off, and turn around is average 4 days, and up until the last problems they've been true to their word. I've recently purchased extended warranty for extra 2 years on top of the manufacturers standard 1 year warranty for £49 with exactly the same service, where Comet wanted to charge me over £100 for a crap service for only 1 extra year, which would be dealt with by acer anyway. In effect since that first confrontation with Comet i've never dealt with them since.

 

Thanks anyway guys for your advice.

[MrShed]

Good result

[feck]

Jeez,

 

had to send this one back as it was like carrying around a tank, and being slightly disabled doesnt make this easy. Also the Vista Experience index on my original laptop was 4.7 and the new one was 3.5, highlighting a significant change in the capabilities of this new laptop, so i refused and sent it back.

 

On the 20th Sept my warranty ran out, on the 5-8th of Sept i had purchased an extra two years of warranty (Acer Advantage) from 'SimplyAcer', I registered this online, because i thought i was going to have an acer laptop.

Anyway, they could not repair or replace my laptop so they told me the only option was a refund, as i had, already had it a year, (although to be fair they had had it in for repair a total of 7-8 times averaging aroung 12-14 weeks away), that i would have to take a loss on the refund.

The original laptop i purchased for around £769 pricematched to LaptopsDirect, they divided the purchase price by 6, and deducted this from this from the total, which came to around £641. Now I was already upset at this that they could not replace it, but to be told i would lose this angered me even more.

 

When i finally asked about the extended warranty i had purchase a week before, they told me that i could not be refunded on this, and that if i bought another acer laptop, then they would place it with this one. Obviously i asked if this would then be started afresh at the start of getting a new laptop, to take advantage of buying an extended warranty early. They told me that no the extension would start from the time i purchased the warranty and not any new laptop.

 

Basically can they do this or should i complain and grinch about it all?

[legalpickle]

Complain about it.