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    • Hi all, Love this site and it's no nonsense advice, have dipped in and out of the consumer forums over the years, mostly to assure myself that what I was doing was the right thing when dealing with various businesses (almost 100% success rate, thanks in part to reading and more reading here.). Anyway, the time is almost approaching where I might need to ask for some specific help and I have a couple of queries that I can't see definitively answered. Due to financial mismanagement and severe anxiety issues I stopped paying all unsecured debt in December 2018 (one slipped to the first week in Jan 2019 when the last payment was made having rechecked my bank statement from that period - all my unsecured debt direct debits were cancelled in early Jan 2019). This has left half a dozen debts;  a couple of credit cards, a bank loan, Shop Direct and some Hitachi Finance stuff having been sold on and passing the rounds through the usual suspects, Lowells, Link, PRA Group, others related to them, and then back to them again. I have somehow successfully managed to maintain radio silence and avoided anything more worrying than their begging letters.  I have blocked their phone calls and texts, bumped all emails to the spambox and had a chuckle at their desperate letters.  I've never had anybody at the door.  I have been at the same address since before I defaulted and all correspondence comes to my current home address.  I have NEVER contacted them or admitted any debt. In anticipation of them perhaps ramping up action at the last minute I've had a look at my credit report on Credit Karma (rec'd from this very place) and I see that the default dates on these range from May 2019 to November 2019. Also in preperation I've been reading, reading and reading lots here as advised. Obviously being in Scotland there are a lot fewer posts relating to these matters and it's always quite annoying when OP's do not follow up with any outcome on their cases - how rude! This has also left me a bit confused of when I am able to finally breathe easy (although cancelling all the direct debits in Jan 2019 was the biggest sigh of relief as I knew it was all going to be unmanageable and, well, default one, default all.). I've been reading that defaults should be filed 3-6 months after the missed payment but one of my larger debts was defaulted on 27th August 2019 when the last payment I made was 10th December 2018, meaning the first missed payment was 10th Jan 2019.   My query for now is - when should I infer that these debts are prescribed?  From when the payment was missed, or taking the default date plus 5 years from the credit report? The three I have with the May date are moot anyway as either way they are gone  - some letters from Lowell offering me 90% off to settle is what got me thinking these must have been near SB status, however I have one big 10k+ with a July date and another 10k+ at the end of August I am feeling a bit anxious again, even though I know there is nothing to worry about with the begging letters.  Reading the various forums I am not sure why the OC's didn't take action against me when I read time and again the surprise that other posters haven't already been taken to court for lesser amounts - I'm also surprised I've avoided any action this long as there are plenty in this forum and sub forum who are whisked off to the court by the beggers minions after only a year or so after defaulting.  There are no CCJ/decrees listed on my credit report and I have not received any such judgements against me.  I still just regularly receive the begging emails to the spambox, the blocked phone calls and the letters from the they. I'm also reading that there is no need in Scotland to send an LBC so what should I be looking out for to know that the time has come to engage with CCA requests etc? I'm afraid in a fit I threw a lot of the paperwork out but I have a box of stuff I'm going to go through which may have the original letters from the OC's. Thanks in advance for any advice.  
    • I'm at work now but promise to look in later. Can you confirm how you paid the first invoice?  It wasn't your fault if the signal was so poor and there was no alternative way to pay.  There must be a chance of reversing the charge with your bank.  There are no guarantees but Kev  https://find-and-update.company-information.service.gov.uk/company/09766749/officers  has never had the backbone to do court so far.  Not even in one case,  
    • OK  so you may not have outed yourself if you said "we". No matter either way you paid. Snotty letter I am surprised that they were so quick off the mark threatening Court. They usually take months to go that far. No doubt that as you paid the first one they decided to strike quickly and scare you into paying. Dear Chuckleheads  aka Alliance,  I am replying to your LOCs You may have caught me the first time but that is  the end. What a nasty organisation you are. You do realise that you now have now no reason to continue to pursue me after reading my appeal since you know that my car was not cloned. Any further pursuit will end up with a complaint to the ICO that you are breaching my GDPR.  Please confirm that you have removed my details from your records. ------------------------------------------------------------------------------------------------------------------------------------------------------------ I haven't gone for a snotty letter this time as they know that you paid for your car in another car park. So using a shot across their bows .  If it doesn't deter them and they send in the debt collectors or the Court you will then be able to get more money back from them for  breachi.ng your data protection than they will get should they win in Court-and they have no chance of that as you have paid. So go in with guns blazing and they might see sense.  Although never underestimate how stupid they are. Or greedy.
    • Thank you. Such a good point. They did issue all 3 before I paid though. I only paid one because I didn’t have proof of parking that time, only for two others.    Unfortunately no proof of my appeal as it was just submitted through a form on their website and no copy was sent to me. I only have the reply. I believe I just put something like “we made the honest mistake of using the incorrect parking area on the app” and that’s it. Thanks again for your help. 
    • They are absolute chuckleheads. You paid but because you entered a different car park site also belonging to them they are pursuing you despite them knowing what you had done. It would be very obvious to everyone, including Alliance that your car could not have been in two places at the same time. Thank you for posting the PCN so quickly making it a pity that you appealed since there are so many things wrong with it that you as keeper are not liable to pay the charge. They rarely accept appeals since that would mean they lose money but they have virtually no chance of beating you in Court. Very unlikely that they will take you to Court given the circumstances. Just in case you didn't out yourself as the driver could you please post up your appeal.
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PC World Returns, what am I entitled to?


jurassicjim
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I might ring Trading Standards and see if I should be allowed to get store credit. As you say, not happy about just sitting on a faulty printer for PC World to change their minds and end up with me getting a bum deal.

 

Quite happy to do business with PC World, and the printer was a gift so I'm not complaining. Store credit is fine, I just don't see why they wouldn't offer it.

 

j

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Well, you are not exactlly entitled to the credit. the law provides repair, replacement or (partial) refund. They COULD offer you credit if they so wished, but need not do so.

 

You will be much better off contacting the store and asking if they would provide credit to you (or at least a written guarantee that they will exchange it next time you come in). My only reason for stating this was to make things less complicated. It seems I have achieved completely the opposite.

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My only reason for stating this was to make things less complicated. It seems I have achieved completely the opposite.

 

Lol, why couldn't they just offer me store credit in the first place then we wouldn't be in this mess!

 

j

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I know - but this is what happens when corporations run wild.

 

All I know is that I once was in a similar situation (another store), and when I went back a couple of weeks later I had to fight for the exchange. I was merley trying prevent that path being trodden again.

 

Now for some editing of posts and much due and needed grovelling.....

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I'm back.

 

My PC World in Harrogate has nothing I want, and quite keen to get it sorted as don't want to miss out.

 

I have a sneaky idea, and want to know your stance on this. If I get a replacement printer from the Harrogate store, then take said printer to a Leeds store and ask for store credit/ refund (which ever they offer) will I be able to do that? Seeing as the printer will be completely unopened and will be new, will I have any problems? I'm more than happy to get store credit, so I should be ok right?

 

j

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To do that you will have to rely on whatever exchange policy they have. they may not take multiple exchanges. Why not just ask for the credit note/vouchers in your local store and use them in a diferent store? Seems a lot easier to me

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To do that you will have to rely on whatever exchange policy they have. they may not take multiple exchanges. Why not just ask for the credit note/vouchers in your local store and use them in a diferent store? Seems a lot easier to me

 

They won't give me credit for some daft reason. Hoping that they will just give me a new receipt for the new printer with no telltale signs of an exchange, but they can be crafty buggers I think!

 

Going to go for it and see what happens, at worst I will loose out on some of the value of my original printer. At best, I will have £100+ store credit, or a new non canon printer.

 

Wish me luck!

 

J

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Guest Old_andrew2018

hi

Do PC world allow people to return faulty goods to any branch, if so why not taken to a store with someting you want

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hi

Do PC world allow people to return faulty goods to any branch, if so why not taken to a store with someting you want

 

My printer was £109.99, and struggled to find a printer for the same price. They said I could have one that's cheaper, but I wouldn't be reimbursed the difference, effectively loosing out on money. Which is why I want store credit.

 

j

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Hi Jurassicjim,

If I was in your shoes I would phone the Leeds branch of PCW and give them a brief overview of what has transpired. Then ask them if you can come to that branch for an exchange of printers/goods or the preferred store credit/vouchers.

I understand that you don’t want to loose any money or end up with a cheaper printer.

Hope this helps.

Good luck

 

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Ok, this is where I'm at.

 

Got a replacement printer worth £20 more than the one I had, so had to pay the extra. I don't really need this printer in all honesty, so still want credit so I can get a cheaper printer and use the spare to get something I want.

 

Going to ring PC World in Leeds, say "I have this printer, given as a gift, I don't need it can I exchange for store credit please sir?"

 

I'm not going to open it, so all the security seals are still on it and is in totally spanking new condition.

 

They can't say no to that can they?! What do you think my chances are of coming away happy?

 

j

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Ok, this is where I'm at.

 

Got a replacement printer worth £20 more than the one I had, so had to pay the extra. I don't really need this printer in all honesty, so still want credit so I can get a cheaper printer and use the spare to get something I want.

 

Going to ring PC World in Leeds, say "I have this printer, given as a gift, I don't need it can I exchange for store credit please sir?"

 

I'm not going to open it, so all the security seals are still on it and is in totally spanking new condition.

 

They can't say no to that can they?! What do you think my chances are of coming away happy?

 

j

 

Hi there.

 

Personally I think PC World have played very fair throughout all of this. They have MORE than complied with the SOGA.

 

The SOGA act is there to protect customers AND retailers. It's not there just to be exploited.

 

I think you should be telling people how well you've been treated by PC World, and not looking to get out of the contract YOU instigated with them.

 

 

With respect

 

Lefty

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Have you had any further luck with PCW??

Started claim with Halifax on 30/04/08

Sent 1st letter for bank charges and interest

 

If this has been helpful then please give the Scales a click. Thanks

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  • 1 month later...

Doesnt it mean the OP is entitled to a repair replacement or partial refund based on the blance of which is least inconvenient to OP and least costly to shop?

 

So if it costs £70 for a replacement printer that does the exact tasks the £110 did and this is cheaper for the shop then to repair old one. then isnt this a remedy the OP has to accept.

 

or isnt the other option where the shop can find out the lifecycle of the printer. do a calculation from the life cycle against the time OP used it and refund him the difference

 

lets say life cycle 3 years £110 divided by 3 years is £3.05 a month

he had it for 5 months and one of those months was unsatisfactory so thats 4 months happy usage = (£12.20) so the refund would be £97.80, kinda.

 

so again wouldnt it be a legal remedy which covers all bases to accept the exchanged item as long as it meets all tasks required. as its the cheapest and least inconvenient solution.

 

Also wasnt the original contract for a printer that does blah blah blah in exchange for £110. Wouldn't asking for a printer that does blah blah blah and GTA IV void the SOGA rights against the consumer. as its no longer the exact same items or uses of the contract.. i mean gaming is not a printer function

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It depends on what was asked for. The contract is not just for functions - it could be that the colour of the printer matches the room or compatability or whatever. In essence, the contract was for X. Offering Y as an alternative may be viable, but I don't think there is a legal requirement to accept a different product or brand even if it does everything the other does.

 

Asides, as this was over a month ago it has hopefuly been resolved. We shall just have to wait for the OP to update us.

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