Jump to content


  • Tweets

  • Posts

    • Good evening, My husband and I are looking for some help regarding a faulty car which we have recently purchased from Big Motoring World Enfield. The details are as follows: - Make - Nissan Qashqai 2017 1.2L milage 55,349 miles.  Date purchased -   01/06/2024 Price paid - Deposit £9000, finance £4794 (this includes the 3yr Nissan extended warranty), buyers fee £249.      Total including all fees etc = £ 13794.        Initially, during the test drive, there was no problem with the car at all and this is why my husband bought the car on the day. No problems on the way home from the dealership and up to three days after purchase, the car drove smoothly. However, after day 4, occasionally we would feel a slight shudder during some gear changes (automatic car). Over the next few days these shudders worsened and then on day 5 the car would make very a very loud shudder with every single gear change. It was at this point we contacted Big Motoring World for advice as we are still under the 14 days no questions asked return.  My husband contacted BMW for advice on 06/06/2024 and stated the problems as above. He spoke to a sales person who informed him that he should only take the car to a Nissan dealership (we have now been told that this is false information). We were also promised that a courtesy car would be provided for us after the fault on the car had been identified and confirmed by their mechanic fixing the car. We took the car to the garage that Big Motoring World had told us to go. Upon arrival there we discovered it was a third-party garage, not Nissan. We took the car to the garage on day 9. The mechanic ran a diagnostic test which found no faults, but after the test drove the car and below are his findings...   we scan the car but no faults with the gearbox showing but when I test drove the car it was really juddering and jumping.I spoke to my auto transmission specialist and he said they are very common on these as the CVT belt starts jumping within the box due to pressure loss.  We had this vehicle in for diagnostics for gearbox mate but both the gearbox and battery are faulty.Gearbox supplied and fitted comes to £3500 plus vat   Where we are at now…. My husband spent all of day 10 (11/06/2024) making phone calls between the garage, Warranties2000 and Big Motoring World. He tried, unsuccessfully to find out if the diagnostic reports had been shared between all three. Everyone kept saying the report hadn’t been received and yet the garage assured us it had been sent. Eventually we were told that the courtesy car would be given to us if it was deemed the works to fix the car would take longer than 8 working hours, and that decision would be made after 48hours of receiving the report. Today is day 11 and no decision has been made as nobody is telling us any decisions as people are off sick or on holiday! Today we called the garage and told the mechanic NOT to start any work as we will be returning the car. He said none have been started and we have left the car in his storage as he has deemed the car undrivable. I have sent an email to BMW now formally stating that we want to return the car and I have used the terminology that was suggested.   What can we do next?   Thank you everyone. .  
    • Yes will do thanks Dave, I wonder what will happen at the preliminary hearing no idea what they will ask I assumed once I sent the proof they asked for about my sons condition that I would have just  been given the go ahead to be Litigation friend
    • First the judge will rule on you representing your son, which will be a doddle. After that the full hearing date will be fixed, with WSs exchanged 14 days before. So for the moment just concentrate on getting the right to represent your son.  
    • Thank you, the mediations in a couple of days so hopefully they show up this time. I'll update this thread after how it goes
  • Recommended Topics

  • Our picks

    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like
  • Recommended Topics

zhanzhibar vs Amex/AIC/Newman/ Brachers Solicitors


style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 4773 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

Thanks for that Steven

 

I was just going through everything i've done in this case & realised something. This is an extract from my defense i sent to them on 24th June;

 

The Need for a Default notice

29. Notwithstanding the above, it is also drawn to the courts attention that no default notice required by s87 (1) Consumer Credit act 1974 has been attached to the particulars of claim

 

30. It is neither admitted nor denied that any Default Notice in the prescribed format was ever received and the Defendant puts the Claimant to strict proof that said document in the prescribed format was delivered to the defendant

 

31. Notwithstanding point 28, the Defendant put the Claimant to strict proof that any default notice sent to me was valid. The Defendant note that to be valid, a default notice needs to be accurate in terms of both the scope and nature of breach and include an accurate figure required to remedy any such breach. The prescribed format for such document is laid down in Consumer Credit (Enforcement, Default and Termination Notices) Regulations 1983 (SI 1983/1561) and Amendment regulations the Consumer Credit (Enforcement, Default and Termination Notices) (Amendment) Regulations 2004 (SI 2004/3237)

 

32. Service of a default notice is a statutory requirement as laid out in sections 87,88 and 89 CCA 1974. Section 87 makes it clear that a default notice must be served before a creditor can seek to terminate the agreement or demand repayment of sums due to a breach of the agreement. Therefore without a valid default notice, the Defendant suggest the Claimants case falls flat and cannot proceed and to do so is clearly contrary to the Consumer Credit Act 1974

33. Failure of a default notice to be accurate not only invalidates the default notice (Woodchester Lease Management Services Ltd v Swain and Co - [2001] GCCR 2255) but is a unlawful rescission of contract which would not only prevent the court enforcing any alleged debt, but give me a counter claim for damages Kpohraror v Woolwich Building Society [1996] 4 All ER 119

 

I haven't received any copy of default notice from Brachers, so can i use this in my amended defense?

Edited by zhanzhibar
missing word
Link to post
Share on other sites

  • Replies 658
  • Created
  • Last Reply

Top Posters In This Topic

Top Posters In This Topic

Posted Images

yes. 'Despite repeated requests, B... have not suuplied a copy of any Default Notice served as required by s87 of the CCA 1974 nor proof that such notice was sent' or something of the sort Possible repeat bits from paras 29-33 of your defence, or at least refer to them.

 

You could ask the court to strike out the claimants case on this basis and on the basis of CPR 3.4 (2)(a) and (b):

 

3.4 (2) The court may strike outa statement of case if it appears to the court –

(a) that the statement of case discloses no reasonable grounds for bringing or defending the claim;

 

(b) that the statement of case is an abuse of the court’s process or is otherwise likely to obstruct the just disposal of the proceedings"

 

 

 

(a) - because without a DN they have no reasonable grounds and therefore no chance of success,

(b) because to bring a case in violation of sucah a basic and well-known principle must amount to abuse of process

 

 

Link to post
Share on other sites

Hi Zhan

CCM has correctly pointed out that their default is incorrect due to time allowed.

Your question of IP address etc. can probably wait until you really need to use that card ( No pun intended;))

In USA if you apply on-line they send out an acceptance for you to sign, not sure if this is the case in the UK, but I would think so. But my point earlier is that you sign a credit card with your signature, NOT your IP address, (If you would ever know), IP addresses change constantly, unless you have a dedicated server blah blah, (you get the point?) They will have to prove it was you sat at the comp at that time. Sorry if I seem to be going on a tangent here, but I sometimes get angry with all the shenanigans.

good luck

Link to post
Share on other sites

It's different in the UK, bazaar. Under the 2004 legislation, they do not need to send ouyt a form to sign - a computerised record with IP address is enough to form a legally binding agreement (notwithstanding what you righthly say about IP adresses)

 

 

Link to post
Share on other sites

Hi Steven, well it was worth a try. But their IP argument is still flawed, because you'd have to log on same as you would this site or even indeed the MCOL for them to prove it was indeed the person they state. I'm just trying to think aloud here, it may be a card for later on

Link to post
Share on other sites

Hi Zhan

CCM has correctly pointed out that their default is incorrect due to time allowed.

Your question of IP address etc. can probably wait until you really need to use that card ( No pun intended;))

In USA if you apply on-line they send out an acceptance for you to sign, not sure if this is the case in the UK, but I would think so. But my point earlier is that you sign a credit card with your signature, NOT your IP address, (If you would ever know), IP addresses change constantly, unless you have a dedicated server blah blah, (you get the point?) They will have to prove it was you sat at the comp at that time. Sorry if I seem to be going on a tangent here, but I sometimes get angry with all the shenanigans.

good luck

 

Hi Steven, well it was worth a try. But their IP argument is still flawed, because you'd have to log on same as you would this site or even indeed the MCOL for them to prove it was indeed the person they state. I'm just trying to think aloud here, it may be a card for later on

 

If you change ISPs you get a new IP address too

 

Well that's what i thought which led to my query post#67 on this thread. Thanks for confirming that issue :).

 

I am still not sure what i should do now actually. Haven't heard from the court yet. In 2 mind whether should just submit an amended defense or wait for an order gfrom the court. What do you all suggest i do pls?

 

Thanks

Z

Link to post
Share on other sites

Anyone can change their IP address simply by rebooting their router.
That doesn't work. The DHCP server will normally allocate the same IP address to the same MAC address (although it doesn't have to). The only way to be sure to change your IP address is to change your router or your ISP (on some routers you can change the MAC address but you should only do that if you know what you are doing)

 

 

Link to post
Share on other sites

Steven, just did what you suggest. Not sure what you mean by who owns it but what it did show:

 

General Information

Hostname:

ISP:

Organisation:

Proxy:None detected

Type:Cable/DSL

 

Geo-Locatioon Information

Country: UK

State/Region:C7

City:

Latitude:

Longitude:

Area code:

 

So just wondering, how to know who owns it?

 

Also, sorry to keep asking this but what do you all suggest I do now? Wait for an order from the court or just prepare an amended defense & submit to court?

Link to post
Share on other sites

If I put my IP address in I get:

 

General Information

 

 

Hostname: XX-XX-XX-XX.cable.ubr03.wiga.blueyonder.co.uk

ISP: Telewest Broadband

Organization: Telewest Broadband

Proxy: None detected

Type: Cable/DSL

 

 

Geo-locataion information

 

 

Country: United Kingdom

State/region: H2

City: Golborne

Latitude: 53.4667

Longitude: -2.6

Area Code:

 

 

(XX-XX-XX-XX is my IP address)

 

 

Link to post
Share on other sites

aaah...okay, thanks. When i compare,both ip addresses (the one from brachers & the one from the website), they are not quite the same.

 

Whilst you are online or anybody pls, what do you all suggest I do? Should i send an amended defense to court or wait for an order fr court?

Link to post
Share on other sites

Just to make sure I have understood everything - post #65 gives details of correspondence.

 

AIC have started proceedings and you sent in a pt2537 defence.

 

AIC or someone has provided you with a valid DN but not an executable agreement (you mention screen dump - is this of an application form after 2004?)

 

You are querying the amount because they have added over £1k in fees

 

Are you claiming unlawful charges (late payment fees, etc)?

 

You ask about an amended defence - is that just because of the DN they sent or are there other changes?

 

 

Link to post
Share on other sites

Hi Steven,

 

I am thinking of preparing an amended defense because they never supply me with any copy of default notice. The default notice you see in post 65 is the one i received last year back in March 2007.

 

Another reason on why I am thinking of amending my defense is the excessive referral fee although have to admit I am still doing some research on this one under Unfair Contract Terms Act 1977 (if anybody out there know more about this than I do & think i have ground on this basis...please let me know as I am in need of some assistance )

 

Zhan

Link to post
Share on other sites

A quick question for you all out there,

 

When i send the CCA request back in june 2007 & they failed to comply & therefore section 78(6) of the CCA 1974 apply to them i.e. they are not entittled while the default continues to enforce the agreement & if it is more than one month they commit an offence.

 

Does this mean that while they are in default they cannot slap on interest on the balance from June 2007 onwards as that is when I asked for the CCA?

 

Thanks in advance for looking in

Link to post
Share on other sites

Hi Z

 

Unless it's a bsiness account, the UCTA1977 is not the right act - you need the UNfair Trerms in Consumer Contracts Regulations 1999 plus the OFT Debt Collection Guidelines (which I quoted earlier, I think).

 

If they haven't complied with your CCA request then they must not enforce the agreement and that includes adding interest. (The offence bit has been repealed). However, the 1983 regulations spell out what they need to do to comply. As a minimum, they must send a copy of an apppication form (which does not have to be signed) and current T&Cs. If they have sent that, then they have complied with your CCA request. Having said that, that particular combination of documents would not be enforceable.

 

Can you tell me about the screen dump I asked you about in post #97, please.

 

 

Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?


×
×
  • Create New...