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    • Hi, I have the Sims 4 on Macbook. Over the last year I have paid for multiple add on packs spending a lot of money on them. I bought them all in good faith as my Mac met all the minimum requirements to play them. I have been playing happily for about a year and bought my latest pack just over a week ago. The games were all working fine yesterday. Then suddenly today EA released a new app to launch the games and this new app requires a MAC OS that my computer cannot use. Now suddenly none of my games are accessible and I am unable to play anything. They did not warn us about this change in requirements and if I had known they would be doing this I wouldn't have bought all these add ons as they are now all totally unusable. The games themselves have not changed, only their app to launch them and I can't afford to buy a brand new mac just to play. So my question is how can they change the minimum requirements after I have paid for a game? I agreed to pay for them based on the fact my mac met their requirements and was not informed when purchasing that this would be an issue in the future. I understand new games (like Sims 5 which is to be released next year) might not be compatible but this is a 10yr old game that they have suddenly made inaccessible due to their new launch app. Does anybody know if I can do anything or anyway to get a partial refund from them? Thanks   Here are their T&C... I can't find anything in there about them being able to do this so not sure what to do https://tos.ea.com/legalapp/WEBTERMS/US/en/PC/
    • OK. Thank you all for the input.  I'll ignore their letters of demand but NEVER ignore a letter of claim. I'm bracing myself for the stress as their demands £££ goes up and the case gets sent to debt collectors. 
    • OK.  It was worth a try. Their case is still pants and they have broken their own Code of Practice numerous times.
    • @BankFodder sorry for the delay and thank you for the lengthy reply. Yes, I agree. It's a small business and the guy is very very decent. I know someone else said my priority shouldn't be worrying whether he gets shafted but I'm not here to try and screw him over because I feel like if someone behaves decently and gets exploited, they might not behave so kindly in the future. I know DX mentioned he thinks I've caused the issue by leaving multiple instructions, but I have already explained why and both instructions were to leave it with a neighbour and there was nothing advising the driver to abandon the parcel on my doorstep. I don't think leaving it there could be considered a safe place.  I am still waiting on the retailer to respond. Ultimately, I wanted to know how he would proceed if DPD's response isn't favourable. I am certainly not looking to cause any problems. I just want my laptop. I will read the other posts for sure. I've been a bit preoccupied with family stuff. I have nothing in writing from DPD as I phoned them, but they did advise it should be the retailer that liaises with them. I tried contacting the driver straight after deliver via Whatsapp, as that's an option, but it said I couldn't send him a message and I have kept that log. We all know who took the parcel on our street, because that person has a history of parcel theft, but I don't have a doorbell camera or cctv. Police are refusing to intervene, despite the fact that I, along with several other people, spotted another's neighbour's parcel in said "suspect's" car and confronted her to get the parcel back. If the police had acted sooner, I might have had a better chance of getting the parcel back, but I suspect the laptop has long been sold on.  When the retailer responds, I will send him the link to this thread. Hopefully, he will benefit from the information on here as well.
    • @dx100uk none of the instructions advised them to leave the parcel on my door step and without such instructions., I'm struggling to see why they think it's ok to just dump it there.
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o.k so tomorrow i will fill in the court papers put those two points down on the defence section of the form.

 

Tick the box where i dispute the full amount claimed on the form as shown on the claim form.

 

Also on the response pack i tick i intend to defend part of the claim.

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o.k so tomorrow i will fill in the court papers put those two points down on the defence section of the form.

 

Tick the box where i dispute the full amount claimed on the form as shown on the claim form.

 

Also on the response pack i tick i intend to defend part of the claim.

 

Please don't do that, womble... please ONLY file the acknowledgement of service... do not file your defence yet.

i will be off site for the next month or so. if you have any problems, feel free to report the post so a moderator can help you.

 

I am not a qualified or practicing lawyer.

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At this stage, i personally would say I will defend all of the claim.

 

If before it you submit the defence, you discover part of the claim is valid, you can then change your plea. At this stage, you simply don't know what part of the claim is valid, and what isn't.

i will be off site for the next month or so. if you have any problems, feel free to report the post so a moderator can help you.

 

I am not a qualified or practicing lawyer.

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hi

Allan you cant fill in your intended action until you can clarify if their are penalty charges.If there are then you Defend it.Quite simple realy post Curlys CPR letter and complete your AOS and Defend if there are penelty charges

 

 

Andy

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Do i leave the admission form well alone because i am defending all of the claim.

 

You should not admit anything, until you at least know what you are admitting is correct.

i will be off site for the next month or so. if you have any problems, feel free to report the post so a moderator can help you.

 

I am not a qualified or practicing lawyer.

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in post 42, yes. I would use recorded delivery. keep the receipt.

i will be off site for the next month or so. if you have any problems, feel free to report the post so a moderator can help you.

 

I am not a qualified or practicing lawyer.

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hi

Allan you cant fill in your intended action until you can clarify if their are penalty charges.If there are then you Defend it.Quite simple realy post Curlys CPR letter and complete your AOS and Defend if there are penelty charges

 

 

Andy

 

 

Penalty charges are NOT the basis of this defense at this stage Andy

 

All womble has to do at this point is acknowledge service.

 

once all the Documentation is supplied then we can look at what points we can use for defending this case

 

until then,how can we even claim penalty charges are part of the defence

 

we need full disclosure which is why we are asking for this under the CPR

 

 

Regards

paul

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Thank you everbody.

 

I will do those two key points for Monday morning.

 

I will let you all know when i will have a reply from Wallis solicitors concerning the cpr.

 

Speak to you soon.

 

Many Thanks again

 

Womble

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I will let you all know when i will have a reply from Wallis solicitors concerning the cpr.

 

Please do. Remember it is their responsibility to supply these documents, if they don't the case may be thrown out on that basis alone, so if they don't supply them in time DON'T phone them and remind them of their legal responsibilities. It's to your advantage if they don't supply documents.

HAVE YOU BEEN TREATED UNFAIRLY BY CREDITORS OR DCA's?

 

BEWARE OF CLAIMS MANAGEMENT COMPANIES OFFERING TO WRITE OFF YOUR DEBTS.

 

 

Please note opinions given by rory32 are offered informally as a lay-person in good faith based on personal experience. For legal advice, you must always consult a registered and insured lawyer.

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paul

considering you are a third year law student when a summons is issued you have to acknowledge service.When you acknowledge service you have to declare your intentions ie defend admit part etc so my post as to if there are penalty charges is fundermental to Allans reply

 

Regards

Andy

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One more quick thing can harrasment at work via phone calls at my work of place be classed as a defence.

 

Womble

Yes indeed, especially if you have a open plan office or they went through the main switchboard.

Be VERY careful whose advice you listen too

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Now that WILL go in, especially as it goes against the OFT debt collection guidelines.

 

ignoring or disregarding debtors' legitimate wishes in respect

of when and where to contact them, for example, shift workers who

ask not to be telephoned during certain times of the day

 

Anything else you can think of ?

Be VERY careful whose advice you listen too

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