BT hell

[tssb]

I and my flatmates applied for a landline and have been waiting for nearly 2 months. 2 months ago, we applied for the landline, and after a couple of days, despite promising to call back, they told us that our order had been cancelled due to some error. Prior to this, we had a conversation with someone from BT, and when we asked to see a supervisor, she hung up.

 

Now, we realised that we could simply change account details (we thought we had to get a new line). So we did that about a week ago. Unfortunately, just yesterday, we know that didn't work. Why? Because it appears BT has terminated our landline.

 

Comments?

[dave]

I know the feeling.

 

http://www.consumeractiongroup.co.uk/forum/general-reviews-write-review/119861-british-telecom.html

[tssb]

Actually, I have a happy ending here. I sent an email to the CEO of BT (Ben Verwaayen - since I've dealt with spambots and email harvesters, I will not post the email address here - but you may Google it - it's easy to find) and someone dealt with my complaint first-hand. I got the line within a week, as well as 3 months free line rental and 2 bottles of wine. Ironically, BT got that wrong as well, as I am teetotal.

 

Which is what I would suggest people do. Write an email (nicely, without shouting, in a calm manner) and hopefully you get the same treatment. What bothers me is how BT were unable to get this done correctly in the first place - surely it saves manpower and money, and hopefully saves unhappy consumers from moving away.

 

Good luck.