It's not really a big deal but I got a letter from Littlewoods saying I had been awarded a sum of money to spend as I wished on Littlewoods goods, from 15 pounds to 1,500 pounds. The small print also told me that "The award is conditional on being accepted as a Littlewoods credit customer and the return of a signed credit agreement". I have a few questions: 1) They got my gender wrong on the letter, so how did they get my details? I do not recall shopping from Littlewoods; I didn't even know such a company existed! 2) What does the small print mean?

Actually, I have a happy ending here. I sent an email to the CEO of BT (Ben Verwaayen - since I've dealt with spambots and email harvesters, I will not post the email address here - but you may Google it - it's easy to find) and someone dealt with my complaint first-hand. I got the line within a week, as well as 3 months free line rental and 2 bottles of wine. Ironically, BT got that wrong as well, as I am teetotal. Which is what I would suggest people do. Write an email (nicely, without shouting, in a calm manner) and hopefully you get the same treatment. What bothers me is how BT were unable to get this done correctly in the first place - surely it saves manpower and money, and hopefully saves unhappy consumers from moving away. Good luck.

I and my flatmates applied for a landline and have been waiting for nearly 2 months. 2 months ago, we applied for the landline, and after a couple of days, despite promising to call back, they told us that our order had been cancelled due to some error. Prior to this, we had a conversation with someone from BT, and when we asked to see a supervisor, she hung up. Now, we realised that we could simply change account details (we thought we had to get a new line). So we did that about a week ago. Unfortunately, just yesterday, we know that didn't work. Why? Because it appears BT has terminated our landline. Comments?