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    • My understanding is that they won't provide the name to me whether the investigation is Live or Closed, & I have no legal rep as I didn't have P.I. Cover on my policy, & am intending to claim using OIC.org.uk, but remain completely stuck as they 100% cannot open a claim on the portal without both the Reg. No. & Name of the other driver.  
    • thanks again ftmdave, your words are verey encouraging and i do appreciate them. i have taken about 2 hours to think of a letter to write to the ceo...i will paste it below...also how would i address a ceo? do i just put his name? or put dear sir? do you think its ok?  i would appreciate feedback/input from anybody if anything needs to be added/taken away, removed if incorrect etc. i am writing it on behalf of my friend..she is the named driver  - im the one with the blue badge and owner of the car - just for clarification. thanks in adavance to everyone.       My friend and I are both disabled and have been a victim of disability discrimination on the part of your agents.   I have been incorrectly 'charged' by your agent 'excel parking' for overstaying in your car park, but there was no overstay. The letter I recieved said the duration of stay was 15 minutes but there is a 10 minute grace period and also 5 minutes consideration time, hence there was no duration of stay of 15 minutes.   I would like to take this oppertunity to clarify what happend at your Gravesend store. We are struggling finacially due to the 'cost of living crisis' and not being able to work because we are both disabled, we was attracted to your store for the 10 items for £10 offer. I suffer dyslexia and depression and my friend who I take shopping has a mobility disability. We went to buy some shopping at your Gravesend branch of Iceland on 28th of December 2023, we entered your car park, tried to read and understand the parking signs and realised we had to pay for parking. We then realised we didnt have any change for the parking machine so went back to look for coins in the car and when we couldnt find any we left. As my friend has mobility issues it takes some time for me to help him out of the car, as you probably understand this takes more time than it would a normal able bodied person. As I suffer dyslexia I am sure you'll agree that it took me more time than a normal person to read and understand the large amount of information at the pay & display machine. After this, it took more time than an able bodied person to leave the car park especially as I have to help my friend on his crutches etc get back into the car due to his mobility disability. All this took us 15 minutes.   I was the driver of my friends car and he has a blue badge. He then received a 'notice to keeper' for a 'failure to purchase a parking tariff'. On the letter it asked to name the driver if you wasnt the driver at the time, so as he wasnt the driver he named me. I appealed the charge and told them we are disabled and explained the situation as above. The appeal was denied, and even more so was totally ignored regarding our disabilities and that we take longer than an able bodied person to access the car and read the signs and understand them. As our disabilities were ignored and disregarded for the time taken I believe this is discrimination against us. I cannot afford any unfair charges of this kind as I am severely struggling financially. I cannot work and am a carer for my disabled Son who also has a mental and mobility disability. I obviously do not have any disposable income and am in debt with my bills. So its an absolute impossibility for me to pay this incorrect charge.     After being discriminated by your agent my friend decided to contact 'iceland customer care team' on my behalf and again explained the situation and also sent photos of his disabled blue badge and proof of disability. He asked the care team to cancel the charge as ultimately its Iceland's land/property and you have the power over excel parking to cancel it. Again we was met with no mention or consideration for our disability and no direct response regarding the cancellation, all we was told was to contact excel parking. He has replied over 20 times to try to get the 'care team' to understand and cancel this but its pointless as we are just ignored every time. I believe that Ignoring our disability is discrimination which is why I am now contacting you.     I have noticed on your website that you are 'acting' to ease the 'cost of living crisis' : https://about.iceland.co.uk/2022/04/05/iceland-acts-to-ease-the-cost-of-living-crisis/   If you really are commited to helping people in this time of crisis ..and especially two struggling disabled people, can you please cancel this charge as it will only cause more damage to our mental health if you do not.  
    • I've also been in touch via the online portal to the Police's GDPR team, to request the name of the other Driver. Got this response:   Dear Mr. ---------   Our Ref: ----------   Thank you for your request which has been forwarded to the Data Protection Team for consideration.   The data you are requesting is third party, we would not give this information directly to you.   Your solicitor or legal team acting on our behalf would approach us directly with your signed (wet) consent allowing us to consider the request further.   I note the investigation is showing as ‘live’ at this time, we would not considered sharing data for suggested injury until the investigation has been closed.   If you wish to pursue a claim once the investigation has been closed please signpost your legal team to [email protected]   Kind regards   ----------------- Data Protection Assistant    
    • Fraudsters copy the details of firms we authorise to try and convince people that their firm is genuine. Find out why you shouldn’t deal with this clone firm.View the full article
    • Hi everyone, Apologies for bringing up the same topic regarding these individuals. I wish I had found this forum earlier, as I've seen very similar cases. However, I need your help in figuring out what to do next because we've involved our partners/resellers. I work as an IT Manager in a company outside of the UK. We acquired a license from a certified reseller (along with a support agreement) and also obtained training sessions from them. The issue arose when we needed to register two people for the training sessions, so we used an external laptop for the second user to keep up with the sessions for only a month. During this period, the laptop was solely used for the training sessions. After two weeks, my boss forwarded an email to me from Ms Vinces, stating that we are using illicit software from SolidWorks. Since this has never happened to me or anyone we know, I went into panic mode and had a meeting with her. During the meeting, we explained that we were using an external laptop solely for the training sessions and that the laptop had not been used within the company since her email. She informed us that for such cases, there are demos and special licenses (though our reseller did not mention these types of licenses when we made our initial purchase). She then mentioned that we had utilized products worth approximately €25k and presented us with two options: either pay the agreed value or acquire SolidWorks products. We expressed that the cost was too high, and our business couldn't support such expenses. I assured her that we would discuss the matter with the company board and get back to her. After the meeting, we contacted the company reseller from whom we purchased the license, explained the situation, and mentioned the use of an external laptop. They said they would speak to Maria and help mediate the situation. We hoped to significantly reduce the cost, perhaps to that of a 1-year professional license. Unfortunately, we were mistaken. The reseller mediated a value €2k less than what Maria had suggested (essentially, we would need to acquire two professional lifetime licenses and two years of support for a total of €23k). This amount is still beyond our means, but they insisted that the price was non-negotiable and wouldn't be reduced any further. The entire situation feels odd because she never provided us with addresses or other evidence (which I should have requested), and she's pressuring us to resolve the matter by the end of the month, with payment to be made through the reseller. This makes me feel as though the reseller is taking advantage of the situation to profit from it. Currently, we're trying to buy some time. We plan to meet with the reseller next week but are uncertain about how to proceed with them or whether we should respond to the mediator.
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

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Private Parking Tickets - Template Letters - If you wrote before finding this site.


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  • 4 weeks later...

Hello there, I Have been reading your thread with much interest as my mother in law received a £40 parking fine from Parking eye claiming that she had exceeded the allowable parking time at an Aldi store. The fine included photographic evidence of her arriving and leaving the car park. What actually happened was that she cares for an elderly lady and took her shopping on the morning and then returned to the store later that afternoon to carry out her own shopping. She contacted parking eye and explained this to them , unfortunately also admitting that she was the driver at the time of the 'offence'. She also told them that she lives around 300 metres from the store so would not require long term parking there. Parking eye said they would check the CCTV and get back to her. She heard nothing for a month and then a letter came telling her that as she had not paid the £40 fine within the agreed time it had now gone up to £70. She contact Parking eye to ask if they had checked the CCTV and they said they had checked but that she was not seen to arrive and leave the car park twice as she had previously stated. She then asked if she could have access to the CCTV footage and she was told that this was impossible. This is when she let us know what was happening, I had a look on the internet and this is when I happened upon your thread. Upon reading other peoples stories for many hours I told her to send a letter along the lines of "I have recieved an invoice from you dated XXXXXX in the sum of XXXXX. Would you please advise on what basis you feel that I have entered into any contract with either your company or the landlowner". She has now received a letter from a collection agency (with a shared address with our friends at Parking eye) stating that unless she pays the sum of £70 she will receive a visit from the collection agency inccurring further costs. There has been no reference to her previous correspondance that we sent recorded delivery. Now before I tell her to send a letter saying that the sum is in dispute etc I just wanted to check I am not potentially setting her up for an expensive fall! I would appreciate any help or advice you may be able to give.[/font]

Thanks!

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I suspect I know the answer I'm going to get but just wanted to check:

 

I parked in an apcoa railway station car park the other day when the place was covered in snow and it was impossible to see the lines so everyone was doing the best they could by parking in parallel. Got back the following day when the snow had cleared to see my car was outside the lines and had a "Civil Penalty Notice" on the front windscreen.

 

Part of me wants to write to them pointing out that it was impossible to see the parking bays as they hadn't cleared the snow but reading through these threads it seems the best repsonse is to do nothing until a letter arrives through the post.

 

Note that I have used their web portal to check on what the appeals process might be - reading these threads suggests "appeal" is the wrong word but have at no time quosted the ticket number or my details.Any advice gratefully recieved.

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Hi, new to this site, but would appreciate help. Parked in iceland car park without buying ticket, as didn't realise i needed one. Came back to car to find parking ticket. Advised by parking officer who was still present to appeal enclosing copy of till receipt as money could be claimed back from shop.

Stupidly appealed, appeal refused. Am waiting for a response from Iceland. received 2nd letter from comapny yesterday asking for £100 to be paid in 7 days (despite ticket being disputed) or court action etc.

Couple of things to note. Ticket machine was having ticket rolls repaced at time so probably would not have been usable anyway. Also letters have been receiving have wrong registration number for my vehicle even though correct on original ticket.

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Just a quick update. I wrote to Iceland outlining the situation and got a phone call back from a very pleasant man in customer care who has promised to get in touch with Excel and get the ticket removed. I am waiting to see what the result of that is.:)

I did point out in my e-mal that they had lost more revenue from me as a result of my not shopping in their store (and some of my friends), than Excel would receive as a fine.

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  • 3 weeks later...

I am new to this thread. I have recevied my first letter from the parking control company demanding £120. Should I ignore this letter or acknowledge the letter and ask them to contact the driver instead? I am concern that they will send a debt collector to my house and I won't be able to prove that the matter is in dispute if I have not made any attempt to contact the company.

 

Any views?

 

Thanks

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I am new to this thread. I have recevied my first letter from the parking control company demanding £120. Should I ignore this letter or acknowledge the letter and ask them to contact the driver instead? I am concern that they will send a debt collector to my house and I won't be able to prove that the matter is in dispute if I have not made any attempt to contact the company.

 

Any views?

 

Thanks

 

Do not write to them or contact them in any way.

No debt collector is going to call on you. If they do, simply tell them to go away. (do not confuse debt collectors i.e nobodys, with bailiffs i.e. court officials that have legal clout.)

 

Above all, DO NOT PAY THEM,

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  • 2 weeks later...

Please help!

I have had a Parking Charge Notice from a company called Vehicle Control Services Ltd on February 13th for £80 rising to £120 for non-payment.

Basically I live in a circle of flats with an inner road. Part of the road has double yellow lines. There is an area where part of the lines had been relined and the other part (with broken lines and no T-bar line) had been left to wear away. So stupid me parked on it. As far as i knew this part was no longer part of the lines.

I got a ticket at 7.02 am. Bugger...

I wrote to them to appeal saying that the line was not legal. They replied saying that they didn't have to adhere to the double yellow lines regulations as it was not a public highway. They then said I'd entered a contract and broken it as it said 'No parking on double yellow lines' on their signs. It didn't.

However, on the 2nd of march they put up a sign which did say this and the lines were repainted, leaving out the section where I had originally parked.

Now I suspected they would be underhand and so photographed the lack of a sign before it then cunningly appeared. However, i didn't think to go round photographing bits of empty wall where another sign has now appeared.

I've written to them 3 times now and they just keep saying they are right. i even phoned and invited them down to count the signs which mention yellow lines on the but no go- they didn't want to. They said one sign was enough.

I know I can't get the Parking Tribunal involved as they are a private company and my threat to report them to their own governing (but powerless) body the British Parking Association has not worked either.

I am a worried girl.:eek:

How likely do people think it is that they'll take me to court? I really don't want to pay them. I just wish I'd seen this before I wrote all those letters. The time and sleepless nights are worth more than £80 but it's the principle.

Do people think I have a good case? Also what should I do now?

I'm getting really angry and worried. I'm just so glad that you folks are out there!

Any advice gratefully received. :)

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  • 3 weeks later...

don't you mean they say the 'owner / keeper / hirer" Just part of the [problem]. do expect any part of anything they say to have any intentionat all apart from parting you from your money. Also its the wording used on council NTOs. Council have statute to back it up, PPCs don't. PPCs use these words to trick people but bad luck for the PPCs is it is very usable against them. see The Consumer Protection from Unfair Trading Regulations 2008 No.

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It says: " On the specified date, you were the registered owner, keeper or hirer of the vehicle in question. As such, you are responsible to ensure that the terms and conditions for parking, as set down and clearly displayed in the car park, are complied with". They make no mention as to who was driving.Thanks for any advice. I really object to lining these scumbags pockets.

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It says: " On the specified date, you were the registered owner, keeper or hirer of the vehicle in question.

 

There can be a;

Registered Keeper; Person recorded on the V5C

Keeper; Person in charge of the vehicle at that time

Owner; Person who's property the car is

Hirer; Person using the car after renting it

Driver; Person driving the car

 

So who is this Registered Owner they have invented?

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So who actually applies for a ccj? is it the parking firm or the debt collectors? do they have to accuse me of being the driver (which would be a guess on their part), and then hope that they are right, when they get to court?

 

 

The injured party should submit the papers to court, in this case the PPC. Although technically if you go to court and loose, that will constitute a County Court Judgement (CCJ) most people interpret a CCJ to mean something recorded on your credit history file. This only occurs if you are ordered to pay and don't do so in 28 days from the court date.

 

They can't take the RK to court and "hope they are right when they get there". They would have to have more substantial evidence of who was the driver than that.

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Forgive me if i appear thick, here, but how can debt collectors get involved prior to a ccj? Surely they can only start getting heavy after the "accused", has been found guilty, and still refuses to pay? Thanks again.

 

You are confusing debt collectors with court appointed Bailiffs. Bailiffs have all the power of the court behind them, debt collectors have all the power of a wet flannel behind them. :)

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Just a thought. Is it possible that the DVLA provide scumbags with photo I.D. so they can compare with any CCTV footage they may have.Also, unless scumbags send correspondence by recorded delivery, if it does reach court, you could say this is the first time you`ve heard about it,as they would not be able to prove that you received any of their mail. Sneaky,eh?

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Just a thought. Is it possible that the DVLA provide scumbags with photo I.D. so they can compare with any CCTV footage they may have.Also, unless scumbags send correspondence by recorded delivery, if it does reach court, you could say this is the first time you`ve heard about it,as they would not be able to prove that you received any of their mail. Sneaky,eh?

 

Couldn't happen.

Consider a vehicle. They have the registration number. The can find out who the registered keeper is, but they still don't know who the driver was. It COULD be any one of a dozen or more drivers.

The DVLA don't know who they are any more than they know who the driver was at the time of the so-called "offence".

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With a new style driving licence, you have to send DVLA a passport type photo so they could make the credit card part of the licence. If they send PPC a copy, they could compare,potentially, to see if driver on their CCTV is also owner.

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Potentially, every single holder of a driving licence, anywhere in the country, could have been the driver of the vehicle.....

 

It ain't gonna happen !

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