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    • Absolutely for the agreement they are referring to.... puts them on notice that this is going to be a uphill fight.   Andy 
    • Particular's of claim for reference only 1. the claim is for the sum of £6163.61due by the defendant under an agreement regulated by the consumer credit act 1974 for hsbc uk bank plc. Account (16 digits) 2. The defendant failed to maintain contractual payments required by the agreement and a default notice was served under s 87(1)  of the consumer credit act 1974 which as not been compiled with. 3. The debt was legally assigned to the Claimant on 23/08/23, notice on which as been given to the defendant.  4. The claim includes statutory interest under S.69 of the county courts act 1984 at a rate of 8% per annum from the date of assignment to the date of issue of these proceedings in the sum of £117.53 the Claimant claims the sum of £6281.14. Suggested defence 1. The Defendant contends the particulars of the claim are generic in nature. The Defendant accordingly sets out its case below and relies on CPR r 16.3 (3) in relation to any particular allegation to which a specific response has not been made. 2. The claimant has not complied with paragraph 3 of the PAPDC (Pre action protocol) failed to serve a letter of claim pre claim pursuant to PAPDC changes of the 1st of October 2017. It is respectfully requested that the court take this into consideration pursuant 7.1 PAPDC. 3. Paragraph 1 is noted. I have in the past had financial dealings but do not recognise this specific account number or recollect any outstanding debt and have therefore requested clarification. 4. Paragraph 2 is denied. I have not been served with a default notice pursuant to the consumer credit act 1974. 5. Paragraph 3 is denied. i am unaware of any legal assignment or notice of assignment. A copy of assignment was sent by Overdales solicitors when acknowledgement of receipt of CPR request was received, but this was not the original.   6. Paragraph 4 is denied. Neither the original creditor or the assignee have served notice pursuant to sec86c of the Credit Consumer Act 1974 Notice of Sums in Arrears and therefore prevented from charging interest on debt regulated by the CCA1974. 7. The defendant submitted a request for a copy of the alleged agreement pursuant to s78 CCA 1974. The claimant has acknowledged receipt of request but has failed to comply. The claimant has failed to provide any evidence of balance or Default Notice requested by CPR 31.14 8. It is therefore denied with regards to defendant owing any monies to the claimant. therefore the claimant is put to strict proof to:  a.  Show how the defendant has entered into an agreement with HSBC. b.  Show and evidence the nature of breach and service of a Default notice pursuant to section 87 (1) CCA 1974. c.  Show and quantify how the defendant has reached the amount claimed for. d.  Show how the claimant has the legal right, either under statute or equity  to issue a claim. 8.  As per civil procedure rule 16.5 (4) it is expected claimant prove the allegation that the money is owed. 9.  Until such time the claimant can comply to a section 78 request he is not entitled, while the default continues, to enforce the agreement 10. By reasons of the facts and matters set out above, it is denied that the claimant is entitled to the relief claimed or any relief.     .
    • OK, well rereading the court orders from March, in the cold light of day rather than when knackered late at night, it is quite clear that on 25 June there will only be a preliminary hearing about Laura representing her son.  Nothing more. It's lazy DCBL who haven't read things properly and have stupidly sent their Witness Statement early. Laura & I had already been working on a WS, and here it is.  It needs tweaking now after reading the rubbish that DCBL sent and after all of LFI's comments.  But the "meat" is there. Defendant's WS - version 1.pdf
    • Morning, I purchased a car from Big Motoring World on 10th December 2023 for £14899.00. On the 15th December I had a problem with the auto start stop function of the car in which the car would stop in the middle of the road with a stop start error message. I called the big assist and the car was booked in for February. The BMW was with them for a week and it came back with the auto stop start feature all fine and all error codes cleared on the report from big motoring world. within 5 days I had the same issue. Warning light coming on and the car stopping. I called big assist again and the car was again booked in for an other repair in May. Car was taken back in may, they had the car for a week and returned with the report saying no issue with the auto stop start feature and blamed my driving. Within 5 days of having the car back it broke down again. This time undrivable. I had the rac pick my car up and take to Stephen James BMW for a full diagnostic. The diagnostic came back with the car needing a new fuel system as magnetic swarf was found.  I have sent big motoring world a letter stating all the issues and that under the consumer rights act 2015 I have asked for a replacement vehicle. all reports from Stephen James BMW have been sent over to big motoring world. Big motoring world have come back and said they will respond to my complaint within 14 days for the date of my complaint letter. I am not feeling confident on the response from them, what are my next steps?   Thanks in advance. 
    • That is really good is that a mistake last off "driver doesn't have a licence" I assume that should be keeper? The Court requested me to send the Court and applicant proof of my sons disability from their GP this clearly shows he has Severe Mental Impairement, he is also illiterate.  I naively assumed once the applicant received this that they would drop the claim.  It offends me that Bank has asked the Judge to throw the case out at the preliminary hearing and to make us pay up.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Jeez ! It's all happening today.

 

Had a phone cal back from MBNA advocates office. There really is nothing they can do regarding the missing statements. It was suggested that if I look at the previous and prior months statements then I could see what charges were added on to the account. ......... Long pause by me............... "I take it you are looking at the charges on your account to see if they can be refunded" Up until now, I have not mentioned charges at all. MBNA mentioned them first.

 

I said that the only thing I can do is look at the worst possible scenario as to what charges could have been applied and ask for them back on top of what I alerady know they owe me.

 

I was also told to write in for them to be refunded and it will be dealt with "in the usual way" .. Wooooooooooohhhhhhhhhhhhhhhhhh !!!!!!!!!!!!!! They are obviously deaing with a lot of these then.

 

I remained calm as the chap I spoke to was very polite. No point having a go at him personally if their disks that store the info have lost a load of my statements. Will keep you all posted.

 

Keep the faith !!!!!!!!

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It's looking good for you ! :D

 

Have got MBNA in my sights too but haven't got round to them yet...

 

Busy concentrating on Egg, Cahoot & First Direct first...

 

Best of luck.

 

If you think they might settle amicably... then wait for that to occour. But I would still refer them to the commisioner for losing your statement once everything else has been resolved.:D

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As ever, with (I believe most if not) all advice given on this website, I am not qualified to give any advice and you are duly warned that any decisions are your own decisions made on your own account and no liability will be accepted for any advice followed ! Use your own judgment.

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Yeah, I 'll see how things pan out with them. if they pay the most I could have been hit with in charges for the absent months then I' m not sure how I would play it.

 

See what happens, I'll keep you posted.

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I sent them my LBA last Friday giving 14 days notice and lo and behold I got a letter (dated same day) with a complete list of statements from Kathryn Hand the Head of Customer Relations. My LBA asked for a refund of £1675 and after adding the statements up it is actually £775. Reading the statements I did n't realise I had paid the full balance off on more than one occasion, I did have a goodwill gesture from them in February and they refunded £150. Anyway I have written to them giving them 14 days from 28th April to refund the £775 or I will commence action against them without further notice.They have until 12th May or Hi ho hi ho its off to court we go.

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Update Guys

 

Ok, from the statement they have sent me I have over £300 charges. Reading between the lines on the others there is about another £200. So this makes me think that these have purposefully been missed out. Do the maths 60 statement and 7 cannot be given. So that leaves 53 on which there are £300 charges scattrered about. Averages a charge of £5.66 per statement. Yet 7 statements with £200 charges averages £28.57.

 

Perhaps I am being a but paranoid but it seems remarkable that periods of time when most charges were added consistantly they cannot provide the statements.

 

Anyway, 1 st letter sent today informing them I want £500 back, removal of late payments from my credit file or I will go to the IC and report them for a. not providing my details and B. not storing my details carefully enough.

 

Will let you know how things go. Not till next though as I'm now off to Ireland for a weekend on the beer ! Oh, and my best mate gets married there as well !

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Much as it seems suspicious I can't believe that they could be that duplicitous...

 

Can they ? :confused:

 

It would certainly add an extra element to any claim to the information commisioner though ! :D

 

Have fun in Ireland... Have a guiness for me ! ;) (really need a beer smilie !)

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Yes, they can - banks are the most devious institutions on the planet - I would put nothing past them.

 

They rely on people thinking that they are still respectable - they lost all respect some time ago, with constant lies and unlawfullness.

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Have not sent DPA yet to these guys, but had an accident whilst i had my account running, lucky i had PPP with it. Yes they paid out a yrs worth.

But my balance remains the same, in excess of 12 k I am not back at work. Due to my accident. But wait till i hit them with the DPA charges.

I am sure my balance will drop considerably. They have been good though not registered any ccjs as of yet.

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I will be gunning for them after I've finished faffing with Nationwide. ;)

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Anything I say is my own opinion and in no way am I a representative of Argos Ltd, Home Retail Group plc or any of its companies. No terms are created, nor liability accepted by myself or the for-mentioned companies for any personal advice I provide in my posts.

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Have fun in Ireland... Have a guiness for me ! ;) (really need a beer smilie !)

 

Meant to post on Monday...

 

So how was your weekend SS ?

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DO YOU HAVE A WEBSITE AND WANT TO PROVIDE A VALUABLE LINK TO THIS FORUM ? Go to this thread:-http://www.consumeractiongroup.co.uk/forum/showthread.php?p=52854

 

As ever, with (I believe most if not) all advice given on this website, I am not qualified to give any advice and you are duly warned that any decisions are your own decisions made on your own account and no liability will be accepted for any advice followed ! Use your own judgment.

Seek advice of a qualified, insured, professional if you have any doubts.

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I remember from my banking training that proper records have to be kept for a certain period. This may be a Financial Services Authority requirement, or it may be part of the Consumer Credit Act.

 

If I can find my big book, I'll look it up and post tomorrow.

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its 6 years by the regulations, so they have to have that amount at least...

 

Which regulations ?

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DO YOU HAVE A WEBSITE AND WANT TO PROVIDE A VALUABLE LINK TO THIS FORUM ? Go to this thread:-http://www.consumeractiongroup.co.uk/forum/showthread.php?p=52854

 

As ever, with (I believe most if not) all advice given on this website, I am not qualified to give any advice and you are duly warned that any decisions are your own decisions made on your own account and no liability will be accepted for any advice followed ! Use your own judgment.

Seek advice of a qualified, insured, professional if you have any doubts.

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Guest Lueeze

im pretty sure its the FSA, but i need to double check it, cant find the thread i need...

 

Hold tight!

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The 40 days were up yesterday. 7 statements missing and no file notes from MBNA. What should I do from here guys ? Is there any devious way I can really stitch them up ?

 

Speak to alanfromderby. He has just started proceedings against Abbey for non-compliance with DPA.

 

If you haven't already, start your action against MBNA using the figures as you believe them to be. They will have to disprove them.

 

With regards to the file-notes... I'm not surprised. I don't think I've heard of anyone that has recieved them. All to your benefit as it will be very difficult to prove manual intervention without them.

If you have found this post (or any other post) useful ensure you click on the scales in the top right of that post to give credit where credit is due.:D

 

DO YOU HAVE A WEBSITE AND WANT TO PROVIDE A VALUABLE LINK TO THIS FORUM ? Go to this thread:-http://www.consumeractiongroup.co.uk/forum/showthread.php?p=52854

 

As ever, with (I believe most if not) all advice given on this website, I am not qualified to give any advice and you are duly warned that any decisions are your own decisions made on your own account and no liability will be accepted for any advice followed ! Use your own judgment.

Seek advice of a qualified, insured, professional if you have any doubts.

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Nice one Dinghy

 

Need I point you in the direction of the scales in the top right corner ??? (hint hint nudge nudge !:D :D :D )

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If you have found this post (or any other post) useful ensure you click on the scales in the top right of that post to give credit where credit is due.:D

 

DO YOU HAVE A WEBSITE AND WANT TO PROVIDE A VALUABLE LINK TO THIS FORUM ? Go to this thread:-http://www.consumeractiongroup.co.uk/forum/showthread.php?p=52854

 

As ever, with (I believe most if not) all advice given on this website, I am not qualified to give any advice and you are duly warned that any decisions are your own decisions made on your own account and no liability will be accepted for any advice followed ! Use your own judgment.

Seek advice of a qualified, insured, professional if you have any doubts.

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Now, this is an interesting one as they are claiming that they have "lost" the information. My inclination would be to use the template letter for DPA Non-Compliance, listing the information you are missing.

 

They then have three choices:

 

1) To "find it" and send it to you within 7 days - problem solved.

 

2) To admit in writing that they have "lost" it - which would warrant a complaint to the IC, and possibly the FSA, for poor management of your data.

 

3) To ignore your request - which would warrant a county court action under section 7 DPA (Bank Template Library) - and in due course a complaint to the IC and the FSA.

 

This would not stop you continuing with an estimated claim - and should it be found later that the amount is significantly different then the claim can be amended at a later date.

 

 

 

 

 

 

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