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    • Hi, we are looking to get some opinions on weather or not to bother fighting this PCN. This comes from a very big retail park parking where there are restaurants, hotel, amongst other businesses. Apparently there is a max 3 hours limit which we were not aware of. This means taking kids to softplay and then having a meal on one of the restaurants will more than likely take you over the limit. Makes us wonder how they deal with people staying in the hotel as the ANPR seems to be in public street that leads to the different parking areas including the hotel.  1 Date of the infringement 26/05/2024 2 Date on the NTK  31/05/2024 3 Date received 07/06/2024 4 Does the NTK mention schedule 4 of The Protections of Freedoms Act 2012? [Y/N?]  YES 5 Is there any photographic evidence of the event? Entry and exit photos however, based on the photographs we are almost sure the photos are taken on public street. This is the location I believe photos are taken from.  https://maps.app.goo.gl/eii8zSmFFhVZDRpbA 6 Have you appealed? [Y/N?] post up your appeal] No Have you had a response? [Y/N?] post it up N/A 7 Who is the parking company? UKPA. UK Parking Administration LTD 8. Where exactly [carpark name and town] The Colonnades, Croydon, CR0 4RQ For either option, does it say which appeals body they operate under. British Parking Association (BPA) Thanks in advance for any assistance.  UKPA PCN The Collonades-redacted.pdf
    • Thank you for posting their WS. If we start with the actual WS made by the director one would have doubts that they had even read PoFA let alone understood it. Point 10  we only have the word of the director that the contract has been extended. I should have had the corroboration of the Client. Point 12 The Judge HHJ Simkiss was not the usual Judge on motoring cases and his decisions on the necessity of contracts did not align with PoFA. In Schedule 4 [1[ it is quite clearly spelt out- “relevant contract” means a contract (including a contract arising only when the vehicle was parked on the relevant land) between the driver and a person who is—(a)the owner or occupier of the land; or (b authorised, under or  by virtue of arrangements made by the owner or occupier of the land, to enter into a contract with the driver requiring the payment of parking charges in respect of the parking of the vehicle on the land; And the laughable piece of paper from the land owners cannot be described as a contract. I respectfully ask that the case be dismissed as there is no contract. WE do not even know what the parking regulations are which is really basic. It is respectfully asked that without a valid contract the case cannot continue. One would imagine that were there a valid contract it would have been produced.  So the contract that Bank has with the motorist must come from the landowner. Bank on their own cannot impose their own contract. How could a director of a parking company sign a Statement of Truth which included Point 11. Point 14. There is no offer of a contract at the entrance to the car park. Doubtful if it is even an offer to treat. The entrance sign sign does not comply with the IPC Code of Conduct nor is there any indication that ANPR cameras are in force. A major fault and breach of GDPR. Despite the lack of being offered a contract at the entrance [and how anyone could see what was offered by way of a contract in the car park is impossible owing to none of the signs in the WS being at all legible] payment was made for the car to park. A young person in the car made the payment. But before they did that, they helped an elderly lady to make her payment as she was having difficulty. After arranging payment for the lady the young lad made his payment right behind. Unfortunately he entered the old lady's number again rather than paying .for the car he was in. This can be confirmed by looking at the Allow List print out on page 25. The defendant's car arrived at 12.49 and at 12.51 and 12.52  there are two payments for the same vrm. This was also remarked on by the IPC adjudicator when the PCN was appealed.  So it is quite disgraceful that Bank have continued to pursue the Defendant knowing that it was a question of  entering the wrong vrm.  Point 21 The Defendant is not obliged to name the driver, they are only invited to do so under S9[2][e]. Also it is unreasonable to assume that the keeper is the driver. The Courts do not do that for good reason. The keeper in this case does not have a driving licence. Point 22. The Defendant DID make a further appeal which though it was also turned down their reply was very telling and should have led to the charge being dropped were the company not greedy and willing to pursue the Defendant regardless of the evidence they had in their own hands. Point 23 [111] it's a bit rich asking the Defendant to act justly and at proportionate cost while acting completely unjustly themselves and then adding an unlawful 70% on to the invoice. This  is despite PoFA S4[5] (5)The maximum sum which may be recovered from the keeper by virtue of the right conferred by this paragraph is the amount specified in the notice to keeper under paragraph 9[2][d].  Point 23 [1v] the Director can deny all he wants but the PCN does not comply with PoFA. S9 [2][a] states  (2)The notice must— (a)specify the vehicle, the relevant land on which it was parked and the period of parking to which the notice relates; The PCN only quotes the ANPR arrival and departure times which obviously includes a fair amount of driving between the two cameras. Plus the driver and passengers are a mixture of disabled and aged persons who require more time than just a young fit single driver to exit the car and later re enter. So the ANPR times cannot be the same as the required parking period as stipulated in the ACT. Moreover in S9[2][f]  (ii)the creditor does not know both the name of the driver and a current address for service for the driver, the creditor will (if all the applicable conditions under this Schedule are met) have the right to recover from the keeper so much of that amount as remains unpaid; You will note that in the PCN the words in parentheses are not included but at the start of Section 9 the word "must" is included. As there are two faults in the PCN it follows that Bank cannot pursue the keeper . And as the driver does not have a driving licence their case must fail on that alone. And that is not even taking into consideration that the payment was made. Point 23 [v] your company is wrong a payment was made. very difficult to prove a cash payment two weeks later when the PCN arrives. However the evidence was in your print out for anyone to see had they actually done due diligence prior to writing to the DVLA. Indeed as the Defendant had paid there was no reasonable cause to have applied for the keeper details. Point 24 the Defendant did not breach the contract. The PCN claimed the Defendant failed to make a payment when they had made a payment.   I haven't finished yet but that is something to start with
    • You don't appeal to anyone. You haven't' received a demand from a statutory body like the council, the police or the courts. It's just a dodgy cowboy company trying it on. You simply don't pay.  In the vast majority of these cases the company deforest the Amazon with threats about how they are going to divert a drone from Ukraine and make it land on your home - but in the end they do nothing.
    • honestly you sound like you work the claimant yes affixed dont appeal to anyone no cant be “argued either way”  
    • Because of the tsunami of cases we are having for this scam site, over the weekend I had a look at MET cases we have here stretching back to June 2014.  Yes, ten years. MET have not once had the guts to put a case in front of a judge. In about 5% of cases they have issued court papers in the hope that the motorist will be terrified of going to court and will give in.  However, when the motorist defended, it was MET who bottled it.  Every time.
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      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

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Another newbie with a question.


Shonk
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Hi folks, I have been reading your forum for a while now and decided to join in.

 

 

I have read a lot about Arrow and CBS Transcom on here and I am having a problem with them. I offered a lump sum to them in full and final settlement, that was a month ago. They haven't refused, or accepted it yet.

 

I have called CBS Transcom who are debt collectors for Arrow and asked for a straight forward 'yes' or 'no' to my offer. I'm just getting fobbed off, no one will give me an answer. I'm still paying them my monthly agreed amount and they are still adding interest while I'm waiting.

 

What can I do? Any ideas?

 

Thanks,

Shonk

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Arrow are chasing me for a debt of £7700 (that's their figure) via CBS Transcom. I wrote to Transcom offering a full and final of £2500 and explained my sitution. This was 6 weeks ago.

 

I have phones Transcom twice and asked for an answer, yes, or no. They won't give me one, they just say they will call me back and don't.

 

In the meantime I have requested a copy of he agreement, statement of account and proof that they own the debt. No reply. This was 14 days ago.

 

Called Transcom, the person who answered the call said that all discussion on this acount must be through the manager. Transferred to the manager who promised to call me back...didn't.

 

I'm really stuck here. I am willing to pay them if they will agree a reduced settlement figure but they won't give me any answers.

 

I won't what's being covered up..why the silence.

 

Help would be appreciated.

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I have requested a copy of he agreement, statement of account and proof that they own the debt.

 

did you do this as an official CCA request (one pound payment, quote CCA etc.)? If you did, they've reached the stage now where they can't take any action against you without court authority, and if they don't supply the agreement within 12+30 days, they are in criminal default.

 

This means that any agreement they have can NOT be enforced, and they really have no option other than to take your offer.

 

If you DIDN'T make an OFFICIAL cca request, then do it NOW.

 

DON'T deal with them on the phone, only in writing.

 

You seem to have the upper hand here already, so don't worry.

 

;)

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Thanks oneofakind, yes I sent the request officially with £1 and quoted CCA, etc.

 

I am still paying them £52 per month and interest is being added to my account. Is it wise to stop payin them?

 

Shonk

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They are not allowed to charge any interest whilst the account is in dispute, ie from when they received your CCA.

 

I'd keep the payments going until they've had 12+30 days from delivery of your CCA. At this point they are in criminal default, and you are not obliged to pay them ANYTHING:D .

 

At that point, I'd write to tell them that they are in default, withdraw any offer of settlement you made, and tell them you won't be making any more payments on their unenforceable alleged debt.

 

you could make another f&f offer, but it's all on your terms now. They can make lots of threats against you, but it's all bull, because they cannot prove you owe them a penny!

 

Lack of an enforceable agreement is a complete defence to any court action they might threaten you with.

 

:D

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Just had a phone call from CBS Transcom,didn't take me through the identity check, just went straight into saying they are chasing the debt and have no record of me contacting them I told them I have a detailed record and to contact me by letter when they have their facts.

 

I am getting really sick of this. I'm actually trying to find a way of paying this off, not trying to get out of it but they just aren't helping me, or even bothering to negotiate.

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Shonk,

 

Freakyleaky is right as always (except on matters of rugby but that's not we're here for).

 

But DO NOT PHONE THE B....... ever again. All communications must be in writing with a copy retained and also sent by signed for recorded delivery.

 

You can choose either to keep the GPO receipts or print out a signed receipt of delivery from www.royalmail.com

 

It's a hassle, will cost £1.04 a time, but is particularly important with this crowd.

 

Good luck.

 

Vandermerwe

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That's another black mark against them... no security as required by the Data Protection Act.

 

This advice may be out of order (been to the pub, won the quiz AGAIN!!) but I suggest you juat put the phone down on them. Deal only in writing!

 

:D :D (speckled hen grin!)

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Good advice I think! I'll just put the phone down next time and just wait until they default on CCA before I decide what to do next.

 

Maybe I'll take the lead from you and have a drink or two. My head is buzzing with reading posts on here!

 

Will post again when anything develops.

 

Thanks,

 

Shonk

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Hi Shonk. You must think you've subscribed to 'The Goon Show' or 'Monty Python' from what's on your thread already!

 

Apart from the chit-chat with Freaky Leaky I must tell you to beware of Arrow. They only recently came into the UK from the US of A to tell us limeys how to collect debts - bit like how they came and won World War II for us.

 

I do not believe you could have run up a debt with them - I'll bet my bottom dollar they have bought a debt from someone else (at a guess I'll say MBNA or one of their other companies) and I think you should transfer your thread to the DCA forum and search for Arrow and/or CBS Transcom.

 

The badinage above should show the site isn't all doom and gloom, and you must read the thread pinkduchess - v - HSBC when you have a day and a half to spare, but before you move your thread I must respond to Freaky L. about the post he found, obviously, mildly amusing:D:D

 

It was my second favourite from "Private Eye" but my most appreciated occurred in 1968, and, at enormous time and trouble I have searched the Vandermerwe Library of Classic Works to find "The Private Eye Story" (which bears the 1982 "Happy Christmas Dad" inscription from Van major and Van minor.)

 

It's also rather relevant to the forum and the type of letter we poor sods receive.

 

In 1971 "Private Eye" was sued for libel as they had alleged 'unsavoury' debt collectors were receiving back-handers. [Can you believe it?:rolleyes:]

 

They received a letter from a somewhat notorious firm of solicitors which read:

 

We act for Mr. Arkell who is Retail Credit Manager of Granada TV Rental Ltd. His attention has been drawn to an article appearing in the issue of 'Private Eye' dated 9th April 1971. The statements made about Mr. Arkell are entirely untrue and clearly highly defamatory. We are therefore instructed to require from you immediately your proposals for dealing with the matter.

 

Mr. Arkell's first concern is that there should be a full retraction at the earliest possible date in 'Private Eye' and he will also want his costs paid. His attitude to damages will be governed by the nature of your reply.

 

Yours etc.

 

Their reply was as follows:

 

We acknowledge your letter of 29th April referring to Mr. J. Arkell.

 

We note that Mr. Arkell's attitude to damages will be governed by the nature of our reply and would therefore be grateful if you could inform us what his attitude to damages would be, were he to learn that the nature of our reply is as follows: **** off.

 

Yours etc.

 

I gather this story has gone into law-student lore as 'Arkell - v - Pressdram.

 

Regards.

 

Van

 

P.S. Don't let pd know I quoted a naughty expression in full!

 

P.P.S. Needn't bother: Big Brother BBCd it. I don't normally use the vulgar tongue in English (but see my Chilean colloquialisms on pd's site referred to above!) though in this case I believe its use essential to appreciate the acerbic reply.

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Well, I've done the 12+2 as advised on this site and have received no CCA. Arrow: Transcom CBS have still refused to reply to my offer of full and final settlement.

 

By the way, they did buy the debt from Chatham Finance who previously bought it from Colonnial Finance. It's been passed around since 1999.

 

They seem to be ignoring me. I can get no information from them at all. Is it worth sending the full and final settlement offer again by recorded delivery and insisting that they reply within 7 days, or I will take it as a refusal to accept my offer of payment?

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I want to find a way of settling this account. I'm quite willing to pay if they can prove that they own the debt, and I'm quite willing to give them a full and final settlement if they will negotiate with me.

 

I'm not happy to just stop payment and ignore it because it could all start again in a few months time and its still hanging over my head.

 

I just get so annoyed that they are ignoring me and fobbing me off with promises of sorting out a solution. Nothing happens. They just leave me hanging and whatever I say, they ignore.

 

I do suffer from clinical depression and asthma and this is making me ill. They are aware of this because I had a major asthma attack while talking to one of their so called managers on the phone.

 

How can I push them into giving me answers?

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Hi Shonk

 

The first thing that strikes me is that the alleged debt might be statute barred which could account for the problem.

 

It's obviously been passed from hand to hand over the last eight years or so (probably at a decreasing cost for each sale) which again suggests it could be a problem for the DCAs.

 

Suggest you research Arrow/Transcom using Google UK.

 

I think you'll then come to the conclusion they are quite new in the UK and could well be having problems with coming to grips with UK practices.

 

Who was the original creditor - do you in fact know?

 

There is a technique for offering a payment in full and final settlement, but the wording must be very precise and there are others (or links) to guide you.

 

By the way I have sent you a PM.

 

Regards.

 

Van

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