Hi,

I have emigrated from the UK, but Lowell keep sending letters to my old address. They are being marked with 'No Longer at This Address - Return to Sender' but, after being returned, they send out a new one to the same address.

How do I make these guys stop?

For what it is worth, I do not even owe the debt.

Prior to moving, I cancelled my contract with Plusnet. I paid off the last remaining month, then cancelled the direct debit just in case they forgot to close things off on their end. That is exactly what ended up happening as, a month later, they sent me an e-mail asking me to get in touch with them over money I owed them for the previous month.

I did so and I was told that they no longer have me on their list of active customers, so they are not sure why I was billed and they told me that I didn't owe them any money.

A couple of weeks later, a letter arrived in the post. I have googled the address and traced it to Lowell's.

It appears to me that Plusnet have sold off a debt that doesn't exist, who will now not stop sending letters.

As I am overseas, the letters are not being opened and there is not a great deal that I can do to respond to this.

Does anybody have any suggestions?

You should write to Lowell with evidence of being resident in another country and to dispute the debt.

Failure to do this might lead to Lowell gaining a CCJ by sending a court claim to your last known UK address. That will then stay on your UK record for 6 years and hurt you if you returned to the UK. In theory they could transfer the CCJ to a foreign countries courts, if the foreign country allowed it, but it is very unlikely they would bother.

You should write to Lowell with evidence of being resident in another country and to dispute the debt.

How would I go about this?

Should I have the next letter sent back with my new address on it, telling them to send future mail there instead?

How would I go about this?

 

Should I have the next letter sent back with my new address on it, telling them to send future mail there instead?

Why not just get the details from the next letter e.g Lowells number, what debt they are chasing. Send a letter to Lowells from abroad saying you live abroad and dispute owing any debt. Enclose a photo copy of any document confirming foreign residency.

Lowells will want the letter from abroad with proof, not just sent a foreign address from the UK, as then they will probably think you live in the UK and just want Lowell to think you live abroad.

The letters haven't been opened yet as I am not there to open them. They are just being sent back.

I would rather not incur any costs as the building I reside in charge a rather extortionate fee just for proof of residency (it's half of the debt I supposedly owe).

Besides, this can't go anywhere anyway can it? I don't owe Plusnet any money and Lowell purchased a debt that does not exist.

If it us really too much hassle don't worry about it. Lowells issue hundreds of court claims every week and there is a good chance you will end with a CCJ and upon return to the UK it will cause you problems. If you will never return to the UK, then it should not concern you.

Could you perhaps not just request that PlusNet contact Lowell and tell them there is an error?

Could you perhaps not just request that PlusNet contact Lowell and tell them there is an error?

Might be worth a punt, also include that you are going to report Plusnet and Lowell to ICO for processing data regarding a non existent debt that should never have been sold to the bottom feeding Lowlifes.