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    • Please see my comments in orange within your post.
    • no i meant the email from parcel2go which email address did they send it from and who signed it off (whos name is at the bottom)
    • I understand confusion with this thread.  I tried to keep threads separate because there have been so many angles.    But a team member merged them all.  This is why it's hard to keep track. This forum exists to help little people fight injustice - however big or small.  Im here to try get a decent resolution. Not to give in to the ' big boys'. My "matter' became complicated 'matters' simply because a lender refused to sell a property. What can I say?  I'll try in a nutshell to give an overview: There's a long lease property. I originally bought it short lease with a s.146 on it from original freeholder.  I had no concerns. So lender should have been able to sell a well-maintained lovely long lease property.  The property was great. The issue is not the property.  Economy, sdlt increases, elections, brexit, covid, interest hikes etc didn't help.  The issue is simple - the lender wanted to keep it.   House or Flat? Before repo I offered to clear my loan.  I was a bit short and lender refused.  They said (recorded) they thought the property was worth much more and they were happy to keep accruing interest (in their benefit) until it reached a point where they felt they could repo and still easily quickly sell to get their £s back.  This was a mistake.  The market was (and is) tough.   2y later the lender ceo bid the same sum to buy the property for himself. He'd rejected higher offers in the intervening period whilst accruing interest. Lenders have a legal obligation to sell the property for the best price they can get. If they feel the offer is low they won't sell it, because it's likely the borrower will say the same. I had the property under offer to a fantastic niche buyer but lender rushed to repo and buyer got spooked and walked.  It had taken a long time to find such a lucrative buyer.  A sale which would have resulted in £s and another asset for me. Post repo lender had 1 offer immediately.  But dragged out the process for >1y - allegedly trying to get other offers. But disclosure shows there was only one valid buyer. Again, points as above. Lender appointed receiver (after 4 months) - simply to try acquire the freehold.  He used his powers as receiver to use me, as leaseholder, to serve notice on freeholders.  Legally that failed. Meanwhile lender failed to secure property - and squatters got in (3 times).  And they failed to maintain it.  So freeholders served a dilapidations notice (external) - on me as leaseholder (cc-ed to lender).   (That's how it works legally) Why serve a delapidations notice? If it's in the terms of the lease to maintain the property to a good standard, then serve an S146 notice instead as it's a clear breach of the lease. I don't own the freehold.  But I am a trustee and have to do right by the freeholders.  This is where matters got/ get complicated.  And probably lose most caggers.   Lawyers got involved for the freeholders to firstly void the receiver enfranchisement notice. Secondly, to serve the dilapidations notice.  The lack of maintenance was in breach of lease and had to be served to protect fh asset. Enfranchisement isn't something that can be "voided", it's in the Leasehold Reform Act 1967 that leaseholders have the right to buy the freehold of the property. It's normal, whether it is a "normal" leaseholder or a repossession with a leasehold house, to claim this right of enfranchisement and sell the property with said rights attached and the purchase price of the freehold included in the final completion price. That's likely what the mortgage provider wished to do. The lender did no repairs. They said a buyer would undertake them. Which was probably correct. If they had sold. After 1y lender finally agreed to sell to the 1st offeror and contracts went with lawyers.  Within 1 month lender reneged.  Lender tried to suggest buyer walked. Evidence shows he/ his lawyers continued trying to exchange (cash) for 4 months.  Evidence shows lender and receiver strategy had been to renege and for ceo to take control.   I still think that's their plan. Redact and scan said evidence up for others to look at? Lender then stupidly chose to pretty much bulldoze the property.  Other stuff was going on in the background. After repo I was in touch by phone and email and lender knew post got to me.   Despite this, after about 10 months (before and then during covid), they deliberately sent SDs and eventually a B petition to an incorrect address and an obscure small court.  They never served me properly.  (In hindsight I understand they hoped to get a backdoor B - so they could keep the property that way.)  Eventually the random court told them to email me by way of service.  At this point their ruse to make me B failed.  I got a lawyer (friend paid). The B petition was struck out. They’d failed to include the property as an asset. They were in breach of insolvency rules. So this is dealt with then. Simultaneously the receiver again appointed lawyers to act on my behalf as leaseholder. This time to serve notice on the freeholders for a lease extension.  He had hoped to try and vary the strict lease. Evidence shows the already long length of lease wasn't an issue.  The lender obviously hoped to get round their lack of permission to do works (which they were already doing) by hoping to remove the strict clauses that prevent leaseholder doing alterations.  You wouldn't vary a lease through a lease extension. You'd need a Deed of Variation for that. This may be done at the same time but the lease has already been extended once and that's all they have a right to. The extension created a new legal angle for me to deal with.  I had to act as trustee for freeholders against me as leaseholder/ the receiver.  Inconsistencies and incompetence by receiver lawyers dragged this out 3y.  It still isn't properly resolved. The lease has already been extended once so they have no right to another extension. It seems pretty easy to just get the lawyer to say no and stick by those terms as the law is on your side there. Meanwhile - going back to the the works the lender undertook. The works were consciously in breach of lease.  The lender hadn't remedied the breaches listed in the dilapidations notice.  They destroyed the property.  The trustees compiled all evidence.  The freeholders lawyers then served a forfeiture notice. This notice started a different legal battle. I was acting for the freeholders against what the lender had done on my behalf as leaseholder.  This legal battle took 3y to resolve. Again, order them to revert it as they didn't have permission to do the works, or else serve an S146 notice for breach of the lease. The simple exit would have been for lender to sell. A simple agreement to remedy the breaches and recompense the freeholders in compensation - and there's have been clean title to sell.  That option was proposed to them.   This happened by way of mediation for all parties 2y ago.  A resolution option was put forward and in principle agreed.  But immediately after the lender lawyers failed to engage.  A hard lesson to learn - mediation cannot be referred to in court. It's considered w/o prejudice. The steps they took have made no difference to their ability to sell the property.  Almost 3y since they finished works they still haven't sold. ** ** I followed up some leads myself.  A qualified cash buyer offered me a substantial sum.  The lender and receiver both refused it.   I found another offer in disclosure.  6 months later someone had apparently offered a substantial sum via an agent.  The receiver again rejected it.  The problem of course was that the agent had inflated the market price to get the business. But no-one was or is ever going to offer their list price.  Yet the receiver wanted/wants to hold out for the list price.  Which means 1y later not only has it not sold - disclosure shows few viewings and zero interest.  It's transparently over-priced.  And tarnished. For those asking why I don't give up - I couldn't/ can't.  Firstly I have fiduciary duties as a trustee. Secondly, legal advice indicates I (as leaseholder) could succeed with a large compensation claim v the lender.  Also - I started a claim v my old lawyer and the firm immediately reimbursed some £s. That was encouraging.  And a sign to continue.  So I'm going for compensation.  I had finance in place (via friend) to do a deal and take the property back off the lender - and that lawyer messed up bad.   He should have done a deal.  Instead further years have been wasted.   Maybe I only get back my lost savings - but that will be a result.   If I can add some kind of complaint/ claim v the receiver's conscious impropriety I will do so.   I have been left with nothing - so fighting for something is worth it. The lender wants to talk re a form of settlement.  Similar to my proposal 2y ago.  I have a pretty clear idea of what that means to me.  This is exactly why I do not give up.  And why I continue to ask for snippets of advice/ pointers on cag.  
    • It was all my own work based on my previous emails to P2G which Bank has seen.
    • I was referring to #415 where you wrote "I was forced to try to sell - and couldn't." . And nearer the start in #79 .. "I couldn't sell.  I had an incredibly valuable asset. Huge equity.  But the interest accrued / the property market suffered and I couldn't find a buyer even at a level just to clear the debt." In #194 you said you'd tried to sell for four years.  The reason for these points is that a lot of the claims against for example your surveyor, solicitor, broker, the lender and now the receiver are mainly founded in a belief that they should have been able to do something but did not. Things that might seem self evident to you but not necessarily to others. Pressing these claims may well need a bit more hard evidence, rather than an appeal to common sense. Can you show evidence of similar properties, with similar freehold issues, selling readily? And solid reasons why the lender should have been able to sell when you couldn't.
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      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

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Claimform from 'Blake Lapthorn' /Arrow Global old Mint debt **STAYED**


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Hi All,

 

It's been a long time since i've posted here, as I've heard very little from various DCAs after they failed to produce CCAs for various accounts.

 

In May, i'm looking forward to defaults getting removed from my credit report and finally starting with a clean slate... or so I thought.

 

At the end of last week I received a letter from Blake Lapthorn Solicitors, on behalf of Arrow Global Guernsey (so they use foul tactics to squeeze money from cheaply-purchased debts... then store the cash off shore? Classy). They claim I owe over £4k.

 

Before this letter arrived, I had never heard of Arrow Global.

 

 

The letter gives me seven days to stick over £4k in the post or they'll issue court proceedings.

 

 

After receiving the letter, I set up an Equifax report, to find that Arrow Global entered a default for this account at an old address in 2008.

As far as I can tell, it's an old Mint credit card that has been in dispute since 2008

(dodgy cca and non-response to full sar, the ICO and FOS were involved).

 

 

However, this account defaulted back in 2006,

meaning Arrow Global have incorrectly added the default (and effectively given me 8 years worth of default in the process).

 

I'm usually pretty good at seeing DCAs and their Solicitors off,

however I can't find anything in CAG re: Blake Lapthorn.

 

 

I have read a few threads that show Arrow sneaking CCJs through with help from Bryan Carter,

so I'm trying to establish if I should write a prove it letter to them (ready to go but not posted just yet),

or to file under 'ignore' like so many of these letters before.

 

 

The manipulation of my credit report has realy got my back up, mind.:mad2:

 

I don't have a copy of the original default (there might be one in the garage if I search extensively),

however the default was definitely May 2006 as I went into a DMP at that time.

The only creditor that dragged out the default was MBNA.

 

So, CAG, what should I do next?

 

Thanks in advance for your help...

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Update:

just dug the old SAR out from the garage.

 

 

As noted, I complained to the FOS and ICO as it was incomplete (the FOS actually gave them a slap on the wrist,

which means they must have done something wrong,

 

 

i've found the FOS to be useless in most circumstances).

 

 

they sent me statements and copies of a few of (but not all) letters I had sent to them.

 

 

The SAR was disputed as no CCA (there was aa cheeky letter saying it will arrive 'under separate cover', but it never did),

and no default notice were included,

so I would need to track down a copy of the original default somehow.

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  • 5 months later...

Hi all,

 

I've just received a claim form from Bryan Carter for an old mint card. THe form has actually arrived at my father's house, so I won't be reading it until a little later.

 

THe claim amount is somewhere in the region of £4100.

 

A few weeks ago, I found that Arrow Global had actually added n incorrect default to my credit file - the card to which this pertains should have fallen from my credit file two months ago, so I mad a complaint.

 

I've received a standard 'we're looking into it' letter from arrow, and now a court claim! Cheeky b*st*rds.

 

The account has been in dispute for years due to lack of CCA and, later on a lack of SAR.

 

I've never had to deal with a CCJ... what do I need to do?

 

kind regards

 

Danson79

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Hi Danson

 

When did you last make a payment or acknowledge the debt?

 

Once you get the paperwork, I would advise you acknowledge the claim online and send CCA request to Original lender and CPR request to BC.

 

Hi, thanks for the quick response

 

I have the document in my hands now. Slight error, the claim is from Arrow and Blake lapthorn.

 

Cca has been outstanding for years, and as noted above the account shouldn't even be on my credit file anymore - this is their response!

 

I was paying via cccs until some time in 2007, when they didn't have a valid cca.

 

The account has been bounced around for years, despite fos and ico complaints and no forthcoming documents.

 

I wish to defend, I've had trouble with debt for years and this was supposed to be the month I could finally start with a clean slate :(

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Hi,

 

Finally got a chance to sit down and concentrate on the paperwork.

 

First of all, my complaint response re: arrow global, despite being full of inaccuracies, does state:

"In the meantime, your account will remain on hold".

The letter is dated 31st August, 4 days before the issue of the bulk county claim form.

 

Next up, the claim form itself:

 

POC:

 

The claimants claim is for the sum of 4109.10 being monies due etc etc...

 

The claimant claims the sum of 4109.10 together with the costs of the claim (court fee £85 & Solicitor's costs £80). Then it has the date of 31st August (when the account was supposedly on hold?

 

The document was sent from Blake Lapthorn on behalf of Arrow Global.

 

I am about to acknowledge my defence via moneyclaim, if anyone can help me out I would appreciate it as I'm feeling out of my depth with this.

 

D79

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Thanks Stella, I had a Google (as I was unsure what it meant tbh) but I left the box unchecked.

 

Acknowledgement of service complete.

 

What next? Sar to Mint or Arrow? CCA to Mint or Arrow? And how do I even begin the CPR letter to Blake Lapthorn?

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Thanks stella,

 

I would really like the original default as I don't have a copy. I joined a DMP in 2006, all of my creditors defaulted their accounts with me then.

 

If it turns out the Mint didn't default until 2008, is that contestable in itself, considering I was on the DMP? Are there timelines regarding when an account should be defaulted? I had to cut my card up and send it back etc, so it would be odd if the account didn't default until two years after the DMP.

 

Where does Arrow's letter from the 31st August that clearly states 'the account is on hold' come into it? Surely that's strange practice, to tell me it's on hold and then issue a claim?

 

Also, Arrow's letter claims RBS have 'no record' of any CCA and SAR requests. I have records of all of my letters to and from them, and I even had a complaint go through via ICO due to lack of complete SAR and the STILL didn't send me the rest of the required info.

 

I'll get all of the letters off in the morning. If they don't respond am I able to request more time from the court to build my defence?

 

Sorry about all of the questions, I have a lot of experience with the CCA request side but I've avoided court claims so far.

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As the only reason for a SAR would be the default notice (and that comes under the CPR) i won't send a SAR to mint for now.

 

Should I write to Arrow Global at this stage? Even if it's just to point out the account is supposed to be on hold due to a complaint?

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CPR rules you would request under 61 (1-2-3) no charge on that request, others I am sure will comment also, so wait and see, Default notices it has been said in a lot of cases copies are not held just a marker stating one sent, DJs accept that on many occasions it seems, but if you had one keep it safe, as if incorrect they you have ammo, as I did in court.

:mad2::-x:jaw::sad:
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I don't have the default doc, however I entered a dmp in 2006 - all of my accounts should have defaulted around that time. I remember it well, only MBNA wouldn't 'play ball' at the time, so they were the last to default (hence them being the last to fall from my credit report at the end of this month)

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Due to printer woes, i'll have to wait until tomorrow to print and send the sar - does the usual time scale apply and do I get an extension to make mt defence if the documents are late or incomplete?

 

Thanks for the help so far, much appreciated.

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I don't want to get ahead of myself, but can arrow get into any kind of trouble for 'holding' my account (as per their letter) then issuing court proceedings anyway? Should I be making a formal complaint (although technically i'm inthe middle of one with them anyway?)

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You can use it as part of your defence yes, as they are well known for doing that.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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