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    • Thank-you dx, What you have written is certainly helpful to my understanding. The only thing I would say, what I found to be most worrying and led me to start this discussion is, I believe the judge did not merely admonish the defendant in the case in question, but used that point to dismiss the case in the claimants favour. To me, and I don't have your experience or knowledge, that is somewhat troubling. Again, the caveat being that we don't know exactly what went on but I think we can infer the reason for the judgement. Thank-you for your feedback. EDIT: I guess that the case I refer to is only one case and it may never happen again and the strategy not to appeal is still the best strategy even in this event, but I really did find the outcome of that case, not only extremely annoying but also worrying. Let's hope other judges are not quite so narrow minded and don't get fixated on one particular issue as FTMDave alluded to.
    • Indians, traditionally known as avid savers, are now stashing away less money and borrowing more.View the full article
    • the claimant in their WS can refer to whatever previous CC judgements they like, as we do in our WS's, but CC judgements do not set a legal precedence. however, they do often refer to judgements like Bevis, those cases do created a precedence as they were court of appeal rulings. as for if the defendant, prior to the raising of a claim, dobbed themselves in as the driver in writing during any appeal to the PPC, i don't think we've seen one case whereby the claimant referred to such in their WS.. ?? but they certainly typically include said appeal letters in their exhibits. i certainly dont think it's a good idea to 'remind' them of such at the defence stage, even if the defendant did admit such in a written appeal. i would further go as far to say, that could be even more damaging to the whole case than a judge admonishing a defendant for not appealing to the PPC in the 1st place. it sort of blows the defendant out the water before the judge reads anything else. dx  
    • Hi LFI, Your knowledge in this area is greater than I could possibly hope to have and as such I appreciate your feedback. I'm not sure that I agree the reason why a barrister would say that, only to get new customers, I'm sure he must have had professional experience in this area that qualifies him to make that point. 🙂 In your point 1 you mention: 1] there is a real danger that some part of the appeal will point out that the person appealing [the keeper ] is also the driver. I understand the point you are making but I was referring to when the keeper is also the driver and admits it later and only in this circumstance, but I understand what you are saying. I take on board the issues you raise in point 2. Is it possible that a PPC (claimant) could refer back to the case above as proof that the motorist should have appealed, like they refer back to other cases? Thanks once again for the feedback.
    • Well barristers would say that in the hope that motorists would go to them for advice -obviously paid advice.  The problem with appealing is at least twofold. 1] there is a real danger that some part of the appeal will point out that the person appealing [the keeper ] is also the driver.  And in a lot of cases the last thing the keeper wants when they are also the driver is that the parking company knows that. It makes it so much easier for them as the majority  of Judges do not accept that the keeper and the driver are the same person for obvious reasons. Often they are not the same person especially when it is a family car where the husband, wife and children are all insured to drive the same car. On top of that  just about every person who has a valid insurance policy is able to drive another person's vehicle. So there are many possibilities and it should be up to the parking company to prove it to some extent.  Most parking company's do not accept appeals under virtually any circumstances. But insist that you carry on and appeal to their so called impartial jury who are often anything but impartial. By turning down that second appeal, many motorists pay up because they don't know enough about PoFA to argue with those decisions which brings us to the second problem. 2] the major parking companies are mostly unscrupulous, lying cheating scrotes. So when you appeal and your reasons look as if they would have merit in Court, they then go about  concocting a Witness Statement to debunk that challenge. We feel that by leaving what we think are the strongest arguments to our Member's Witness Statements, it leaves insufficient time to be thwarted with their lies etc. And when the motorists defence is good enough to win, it should win regardless of when it is first produced.   
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
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      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Virgin Holidays CEO email/contact details


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Hi All

 

I am desperate to get in touch with CEO of Virgin Holidays (i'm not sure if it's richard branson or not)

 

I have a complaint and whilst the telephone operators tell me that customer relations is the best section to write to when I do that I get a response from Reservations - which as you can guess when it comes from reservations doesn't answer my complaint and just instead tries to get me to pay them more money.

 

I have richard bransons email which is for virgin atlantic but the automated repsonse says that if the feedback is for virgin atlantic he will ensure it gets to the right person any other companies i.e. virgin holidays should be contacted directly.

 

Hence my search - can anyone help?? Even if someone can provide me the CEO/Directors name that would prob help as it's generally first name.last [email protected] - however [email protected] doesn't working - making me think he is not the CEO.

 

Thanks

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Hi All

 

I am desperate to get in touch with CEO of Virgin Holidays (i'm not sure if it's richard branson or not)

 

I have a complaint and whilst the telephone operators tell me that customer relations is the best section to write to when I do that I get a response from Reservations - which as you can guess when it comes from reservations doesn't answer my complaint and just instead tries to get me to pay them more money.

 

I have richard bransons email which is for virgin atlantic but the automated repsonse says that if the feedback is for virgin atlantic he will ensure it gets to the right person any other companies i.e. virgin holidays should be contacted directly.

 

Hence my search - can anyone help?? Even if someone can provide me the CEO/Directors name that would prob help as it's generally first name.last [email protected] - however [email protected] doesn't working - making me think he is not the CEO.

 

Thanks

Hi

 

I tried writing to her as well.I didn't even get an acknowledgement from any of the directors .a large company that don't seem to care at the top .

 

I posted a comment on Facebook they removed it !

 

Cmon Mr Branson you can do better than this !

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Hi

 

I tried writing to her as well.I didn't even get an acknowledgement from any of the directors .a large company that don't seem to care at the top .

 

I posted a comment on Facebook they removed it !

 

Cmon Mr Branson you can do better than this !

 

I emailed her and the next day had a phone call from someone at her office.....but basically still got nowhere!

 

There customer service leaves a lot to be desired!

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Andie,

 

I am taking them to court, My hearing is on the 8th June 2010.

 

And i agree there customer service is terrible.

 

Wow - I hope you wipe the smug, we are better than you, smiles right off their faces.

 

They have treated me like rubbish - it was a completely different story when they were taking my £6k off me when I booked my honeymoon!

 

I rang them as in between booking and now my son has been diagnosed with a medical condition which means i will have to take pretty hefty medical equipment on the flight and I will need space to give him medical attention during the flight.

 

You wouldn't think this would be a problem for an holiday company that says in their brochure they help all disabled passengers.

 

Well they didn't feel the need to help my son and actually told me that I would be liable for excess baggage on his medical equipment and if I wanted more space I would have to pay for an upgraded seat there and back for us at the bargain price of £2199!!

 

How very helpful!

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Hi sexyfufu

 

I have just spent ages reading your thread!

 

Eerily similar I am also going to Disney for my honeymoon - though thankfully a different hotel!!

 

I'm not going until next July but booked in April this year.

 

It seems I have the same person dealing with my complaint as you had - her name is mentioned once in your thread....and I must say (rather sarcastically) she is a great help!!!!

 

For me as a gesture of goodwill they will allow me to cancel without losing my deposit.......

 

What an absolute joke...I told them they put their financial gain in front of their customers health and this is shameless profiteering - something they have failed to contradict me on.

 

Well on the bright side I have managed to get the exact same holiday with Thomas Cook for a lot cheaper than Virgin so I will be speaking with the helpful lady in the managing directors office on Tuesday to request an immediate refund.

 

I just don't know how they can get away with such things!

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