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    • Thank you very much for your letter in regard to the above mentioned shipment.  Due to the high volume of parcels coursing through the courier network each day, undergoing continuous processing and handling, certain packages may experience delays or even can get lost in the course of this journey. Please note that due to the time that has passed, this shipment has been declared as lost.  I have today processed the claim and made offers to the value of £75 as a goodwill gesture without prejudice. I do acknowledge that you have mentioned in your letter that the value was higher, however, you did not take out any protection to that amount. The protection for this shipment was £20 and we will not be increasing our goodwill offer any further.    Please log into your account online in order to accept our offer. Once accepted, our accounts department will process the claim accordingly. The claim payment will be processed and received within 7 working days.                                  In addition, a refund of the carriage fee will be processed as a separate payment and will be received within 3 working days.  If I can further assist, please feel free to contact me.   I have also just noticed that yesterday afternoon they sent me an email stating that "after my request" they have refunded the cost of shipping. I did not request the refund so will mention that in my letter as well.
    • Hi I had to leave Dubai back in 2011, during the financial crisis. And only now have I received a letter from IDRWW. Is this anything to worry about about as I have 2 years left until it’s been 15 years(statute barred in Dubai). Worried as just got a mortgage 2 years ago. Could they force me in to bankruptcy? Red lots of different threads on here. And unsure what true and what isn’t. 
    • Not that TOR will see this now he's thrown in the hand grenade. Rayner has plenty of female supporters on X, for a start. As for the council and HMRC, fair enough and I thought Rayner was already in touch with them. That's where it should be dealt with, not the police force. @tobyjugg2 Daniel Finkelstein thinks the same as you about tax. The Fiver theory. How the Fiver Theory explains this election campaign ARCHIVE.PH archived 28 May 2024 17:36:51 UTC  
    • Often with the Likes of Lowells/ Overdales that 'proof' doesn't stand up to scrutiny.   Think about it like a game of poker, they want to intimidate you into folding and giving up as soon as possible, and just get you to pay up and roll over, that is their business model, make you think your cards are rubbish. What they don't expect, and their business isn't set up for it, is for a defendant to find this place and to learn that they have an amazing set of cards to play. Overdales don't have an infinite number of lawyers, paralegals etc, and the time / money to spend on expensive court cases, that they are highly likely to lose, hence how hard they will try to get you to roll over.  Even to the extent of faking documents, which they need to do because the debts that they purchased were so cheap, in the first place. Nevertheless it works in most cases, most people chicken out, when they are so close to winning, and a holding defence is like slowly showing Overdales your first card, and a marker of intention that this could get tricky for them. In fact it may be,  although by no means guaranteed that it won't even go any further than that.  Even if it does, what they send you back will almost certainly have more holes than Swiss Cheese, and if with the help you receive here, you can identify those weaknesses and get the whole thing tossed in the bin.
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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

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      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
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      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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The OFT Case


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What happens if the case flops, not that i am being negative or nothing the lets face it the banks are protected from up high. Given the economic uncertanty at the moment i cant see this having a postitive outcome for joe public.

 

Just just to clarify, if it does fail does every case get thrown out automatically. Or if we do win, does every defence get struck out automatically?

 

When is a decision expected?

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Decision is not expected until May.

 

Both sides are pretty much expected to appeal whichever loses, in which case it is unlikely to be a final decision until what? End 2009 if we're lucky?

 

It's not as simple as every case/defence gets thrown out automatically, no. For starters, this case hinges on the UTCCR, so any case which has used common law as well as/instead of the UTCCR (business claims for example, where the UTCCR do not apply) would in theory not be relying on the test case decision. However, the banks having also asked the judge for a declaration that the charges are not penalties, THAT part is very relevant to most cases as once a precedent is set, the County Court judges will then have something to decide there and then which way to go. How each court decides to then handle the bulk of their stayed cases is up to them, some will still favour the individual handling, some which used blanket decisions before no doubt will do the same again.

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Hi

 

If the banks do lose and they appeal which of course they will do does this allow everyone to claim back their charges in the meantime?

 

If a prisoner gets sent down he can appeal but remains in prison until his appeal is heard, would be along the same lines wouldnt it?

 

:D

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It is unlikely that the courts will allow any case to proceed until all appeals have been heard and dealt with.

 

''Unlikely''? :o

 

 

MR THANKI: Our primary position is what your Lordship should be looking to do is see whether your Lordship is willing to make declarations or not on the basis of the pleaded issues.

 

MR JUSTICE ANDREW SMITH: But, you see, how then do I deal with -- at the end of this case, this first instance case, a question will arise as to whether I or anyone else should say anything to the designated civil judges and others as to whether the proceedings which are by and large on hold, if not formally stayed, should proceed or not.

 

MR THANKI: That may, of course, be subject to any appeals.

 

MR JUSTICE ANDREW SMITH: No, no, no. That's why I say at the end of this case, the first instance, there will be -- at the moment, as I understand it, the DCJs have been encouraged to hold back the county court cases pending the first instance decision. Now, of course, it may be, indeed in all probability it might well be that's to be extended, but if my decision in a sense because of the adversarial process ducks a significant point in the county courts, then it may be that at the very least the designated civil judges must be made aware of that and then when the individual decisions in the individual cases are considered, they will bear that in mind and say this test case or OFT case is not going to deal with this point. Let them go ahead. That's the concern.

 

MR THANKI: Yes.

 

MR JUSTICE ANDREW SMITH: That's why, taking on board Mr Rabinowitz's concern in the autumn that the tail should not wag the dog, one cannot avoid the test case aspect of it.

 

MR THANKI: Yes. Of course, the pleadings in the county courts which your Lordship has probably seen

 

MR JUSTICE ANDREW SMITH: No, I have not.

 

MR THANKI: They do not raise any of these points. They are very narrowly focused in relation to penalties and UTCCR questions of unfairness rather than plain and intelligible language and so on.

 

MR JUSTICE ANDREW SMITH: I see.

 

MR THANKI: Obviously your Lordship will take your own course. I think what I am saying is that the primary focus should be on the adversarial process here, and if your Lordship makes points which Mr Doctor is willing to pursue and we have time to deal with them, then fine.

 

MR JUSTICE ANDREW SMITH: I think the difference between the position you are adopting and what I have heard from other banks so far is that you go on to say, "And as far as the declarations are concerned, you should confine yourself to the adversarial issues rather than ask the banks to refine the declarations they seek". Thus far others have recognised that the declarations must be refined so as to reflect the argued issues.

 

MR THANKI: Yes.

 

MR JUSTICE ANDREW SMITH: Do you differ on that?

 

MR THANKI: I don't differ on that, no.

 

MR JUSTICE ANDREW SMITH: Right.

 

MR THANKI: Our very real concern finally, my Lord, is not just the stays in the county court but also the FSA waiver. We would have a very big concern about booting off historic terms into the distance. Our concern is to have as much dealt with as possible while we are all here.

 

MR JUSTICE ANDREW SMITH: I understand that as a principle, yes.

 

 

 

 

************************************************** ************************************************** **********************

 

 

 

MR THANKI: Also in relation to guidance to the county courts, now that your Lordship has had the paper from the banks as to the outstanding issues, I would as your Lordship to consider whether any further guidance can be given in relation to the county courts on the active case management that your Lordship envisages will be likely after the handing down of the judgment. As your Lordship was told, some of the stays are expiring, and I think there are also applications in the pipeline to lift stays, so that is something the banks will be having to with daily on a pretty active basis from now on.

 

MR JUSTICE ANDREW SMITH: What are you inviting me to say additional to what I said when Mr Milligan raised the time matter at the start of his reply submissions?

 

MR THANKI: Really that your Lordship has in mind active case management in relation to the historic position, no more than that. That would be of very great assistance to the banks in dealing with the county court situation.

 

MR JUSTICE ANDREW SMITH: I have already said that the reason I felt it appropriate to deal with the current terms at this stage, and not deal with the historic terms, is because there is every indication that to some extent my findings will translate readily to a significant proportion of the historic terms, and that, while nothing is certain, might well lead to decisions on the historic terms being made in very short order, within a month one would certainly hope. I can't go so far as to say that necessarily they will translate to all the historic terms, and one will have to take stock as to what the residue is, how significant they are, and the residue is in terms of number of accounts and customers involved, and the management of the residue can only be considered at that stage.

 

MR THANKI: Absolutely.

 

MR JUSTICE ANDREW SMITH: It might even be that if the residue is very small, or a particularly unusual account, one would say that that would best be dealt with in the county court in light of the guidance. But even in cases I would hope that my judgment will, subject to appeal, provide the guidance.

 

MR THANKI: I am very much obliged.

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Thank you bookie nice to see your still here:grin: Old Faithful ;)

 

Shame they are not as quick to jump on the backs of banks as they are with mobile phones (news earlier tonight).

 

Not that mobile company's shouldn't be jumped on:rolleyes:

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t is unlikely that the courts will allow any case to proceed until all appeals have been heard and dealt with.

 

MR JUSTICE ANDREW SMITH: It might even be that if the residue is very small, or a particularly unusual account, one would say that that would best be dealt with in the county court in light of the guidance. But even in cases I would hope that my judgment will, subject to appeal, provide the guidance.

 

 

I would say that that means 'unlikely'.

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I think it may be this: BBC NEWS | Business | Q&A: Mobile mis-selling

 

Like trolls, it seems that the mobile phone companies don't know how to engage in polite converstation either!

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If you'd like to engage in polite conversation then perhaps a good start would be to explain to your 180000 users, many of whom are desperate to know the likelihood of thier stayed claims being able to procceed this decade or not, that attempting - abysmally - to justify Bookworm's fax pas to me is more important than telling them the truth.

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Sure..

The case has been heard and we're waiting for judgement which is expected around July, after which, the losing side is expected to appeal. What happens after that & how long the whole thing will drag on further is anybody's guess.

 

On a side note, someone today received a letter from the court stating that her claim will remain stayed until the outcome of judgement & subsequent appeals so I guess we can expect cases to be stayed for a long time yet.. :(

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Decision is not expected until May.

 

Both sides are pretty much expected to appeal whichever loses, in which case it is unlikely to be a final decision until what? End 2009 if we're lucky?

 

It's not as simple as every case/defence gets thrown out automatically, no. For starters, this case hinges on the UTCCR, so any case which has used common law as well as/instead of the UTCCR (business claims for example, where the UTCCR do not apply) would in theory not be relying on the test case decision. However, the banks having also asked the judge for a declaration that the charges are not penalties, THAT part is very relevant to most cases as once a precedent is set, the County Court judges will then have something to decide there and then which way to go. How each court decides to then handle the bulk of their stayed cases is up to them, some will still favour the individual handling, some which used blanket decisions before no doubt will do the same again.

 

Hi Mr Rhodes

Assuming you mean bank charges and not mobile phones as this thread is about the OFT case, I would refer you to an earlier post of bookie's. All the mods and site admin and helpers can be relied upon to provide up to date information.

The situation won't change until May at latest.

Hope this is helpful.:)

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Thanks for the concise update.

 

It looks like it will be a long wait either way. On the upside the interest is still accruing? Surely the banks will be aware of accruing interest on these claims?

 

Just like their illegal and unfair charges, it will all add up to a vast sum!

 

Are we being taken for a ride here?

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On the upside the interest is still accruing?
Yes.

Surely the banks will be aware of accruing interest on these claims?
Oh yes.

Just like their illegal and unfair charges, it will all add up to a vast sum!
Yes and no. a) The 8% allowed by the Courts is considerably less than the round 30% unauthorised o/d interest they charge, which most people won't know or can't be bothered to reclaim, b) For the people who haven't filed their claims at court, the clock is still ticking on the 6 years limit and so many charges will no doubt be falling by the wayside, c)the interest they are making on the money they are not having to repay at the moment and lending it at higher interest instead should more than cover the interest they will have eventually to pay... If they lose, that is, because of course, they are probably hoping that they will win, in which case, the whole interest question becomes a very moot one anyway. :-|
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I have held back with a claim against HSBC for just under £1000.- (accrued in less than a year) but will file it with my local court next week when I get paid, I will take a gamble that the banks will eventually LOOSE this and if the appeals drag on until next year a nice amount of interest should have built up.

I am not usually a gambler, but will take the plunge with this one.:roll:

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Yes Phantom, it's a personal decision, but, for what its worth, I would do it myself.

 

They are still unlawful charges and all the banks paid out trying to prevent a case going to court.:wink:

 

Best of luck and kind regards, Kenny:)

 

 

PS love the avatar, one of my favourite classics!!

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I just can't believe that the courts are going to really make an impartial decision on this at the moment especially with all the hype about how banks are really in trouble, then compound the misery that the banks would stand to lose on having to pay back if they lost would really have a detremental affect on the world and would they really take that chance. It is annoying that this could be a factor in the decision.

If you find this info useful please click on the scales in the bottom left corner of the thread :wink:

 

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In sincerely hope not. If any economic factors play a part (which I doubt to be honest), I would hope that with the economy going into slow down & possibly recession, a few £billion put back into circulation might be the better thing to have.

 

Failing that, I would simply hope that the judge gives a ruling based on common sense and what is blindingly obvious. :)

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