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    • An update to this case as I’ve not been on in a while.    I am still awaiting a charging decision in the case. The two police officers involved have said their personal belief is a section 47 ABH charge is the most likely outcome but this isn’t a sure thing of course.    The EA certificate from the issuing court has now lapsed. The court have refused to recertify him until they’ve had a hearing in to the case, and the district judge has issued orders to surrender all evidence, footage, photos etc.    I have done so promptly.    the EA, not so much . Equita have claimed they cannot provide his bodycam footage as the camera he was wearing is the EA personal one not one of theirs.   the EA has claimed he has asked Equita and the police for the footage as he claims he doesn’t have it.    the police have confirmed they didn’t seize his camera and they don’t have it.    so they are basically pointing the finger at each other all the while failing to comply with the district judges order to provide all evidence they intend to rely on at the rescheduled hearing.    The district judge has stated the hearing for his certification will NOT be the hearing for my complaint as there is no charge as of yet, and just as to whether he should be recertified or not.    I’m not 100% on why that can’t be done at the time, but I’m not about to question a judge…..      
    • Thanks FTMDave, I like the cut of your jib - I'll go with that and obtain proof of postage. Encouraging that NPE have never followed through and seem to blowing hot air, let's see where they go after this   Regards
    • Please see my comments in orange within your post.
    • no i meant the email from parcel2go which email address did they send it from and who signed it off (whos name is at the bottom)
    • I understand confusion with this thread.  I tried to keep threads separate because there have been so many angles.    But a team member merged them all.  This is why it's hard to keep track. This forum exists to help little people fight injustice - however big or small.  Im here to try get a decent resolution. Not to give in to the ' big boys'. My "matter' became complicated 'matters' simply because a lender refused to sell a property. What can I say?  I'll try in a nutshell to give an overview: There's a long lease property. I originally bought it short lease with a s.146 on it from original freeholder.  I had no concerns. So lender should have been able to sell a well-maintained lovely long lease property.  The property was great. The issue is not the property.  Economy, sdlt increases, elections, brexit, covid, interest hikes etc didn't help.  The issue is simple - the lender wanted to keep it.   House or Flat? Before repo I offered to clear my loan.  I was a bit short and lender refused.  They said (recorded) they thought the property was worth much more and they were happy to keep accruing interest (in their benefit) until it reached a point where they felt they could repo and still easily quickly sell to get their £s back.  This was a mistake.  The market was (and is) tough.   2y later the lender ceo bid the same sum to buy the property for himself. He'd rejected higher offers in the intervening period whilst accruing interest. Lenders have a legal obligation to sell the property for the best price they can get. If they feel the offer is low they won't sell it, because it's likely the borrower will say the same. I had the property under offer to a fantastic niche buyer but lender rushed to repo and buyer got spooked and walked.  It had taken a long time to find such a lucrative buyer.  A sale which would have resulted in £s and another asset for me. Post repo lender had 1 offer immediately.  But dragged out the process for >1y - allegedly trying to get other offers. But disclosure shows there was only one valid buyer. Again, points as above. Lender appointed receiver (after 4 months) - simply to try acquire the freehold.  He used his powers as receiver to use me, as leaseholder, to serve notice on freeholders.  Legally that failed. Meanwhile lender failed to secure property - and squatters got in (3 times).  And they failed to maintain it.  So freeholders served a dilapidations notice (external) - on me as leaseholder (cc-ed to lender).   (That's how it works legally) Why serve a delapidations notice? If it's in the terms of the lease to maintain the property to a good standard, then serve an S146 notice instead as it's a clear breach of the lease. I don't own the freehold.  But I am a trustee and have to do right by the freeholders.  This is where matters got/ get complicated.  And probably lose most caggers.   Lawyers got involved for the freeholders to firstly void the receiver enfranchisement notice. Secondly, to serve the dilapidations notice.  The lack of maintenance was in breach of lease and had to be served to protect fh asset. Enfranchisement isn't something that can be "voided", it's in the Leasehold Reform Act 1967 that leaseholders have the right to buy the freehold of the property. It's normal, whether it is a "normal" leaseholder or a repossession with a leasehold house, to claim this right of enfranchisement and sell the property with said rights attached and the purchase price of the freehold included in the final completion price. That's likely what the mortgage provider wished to do. The lender did no repairs. They said a buyer would undertake them. Which was probably correct. If they had sold. After 1y lender finally agreed to sell to the 1st offeror and contracts went with lawyers.  Within 1 month lender reneged.  Lender tried to suggest buyer walked. Evidence shows he/ his lawyers continued trying to exchange (cash) for 4 months.  Evidence shows lender and receiver strategy had been to renege and for ceo to take control.   I still think that's their plan. Redact and scan said evidence up for others to look at? Lender then stupidly chose to pretty much bulldoze the property.  Other stuff was going on in the background. After repo I was in touch by phone and email and lender knew post got to me.   Despite this, after about 10 months (before and then during covid), they deliberately sent SDs and eventually a B petition to an incorrect address and an obscure small court.  They never served me properly.  (In hindsight I understand they hoped to get a backdoor B - so they could keep the property that way.)  Eventually the random court told them to email me by way of service.  At this point their ruse to make me B failed.  I got a lawyer (friend paid). The B petition was struck out. They’d failed to include the property as an asset. They were in breach of insolvency rules. So this is dealt with then. Simultaneously the receiver again appointed lawyers to act on my behalf as leaseholder. This time to serve notice on the freeholders for a lease extension.  He had hoped to try and vary the strict lease. Evidence shows the already long length of lease wasn't an issue.  The lender obviously hoped to get round their lack of permission to do works (which they were already doing) by hoping to remove the strict clauses that prevent leaseholder doing alterations.  You wouldn't vary a lease through a lease extension. You'd need a Deed of Variation for that. This may be done at the same time but the lease has already been extended once and that's all they have a right to. The extension created a new legal angle for me to deal with.  I had to act as trustee for freeholders against me as leaseholder/ the receiver.  Inconsistencies and incompetence by receiver lawyers dragged this out 3y.  It still isn't properly resolved. The lease has already been extended once so they have no right to another extension. It seems pretty easy to just get the lawyer to say no and stick by those terms as the law is on your side there. Meanwhile - going back to the the works the lender undertook. The works were consciously in breach of lease.  The lender hadn't remedied the breaches listed in the dilapidations notice.  They destroyed the property.  The trustees compiled all evidence.  The freeholders lawyers then served a forfeiture notice. This notice started a different legal battle. I was acting for the freeholders against what the lender had done on my behalf as leaseholder.  This legal battle took 3y to resolve. Again, order them to revert it as they didn't have permission to do the works, or else serve an S146 notice for breach of the lease. The simple exit would have been for lender to sell. A simple agreement to remedy the breaches and recompense the freeholders in compensation - and there's have been clean title to sell.  That option was proposed to them.   This happened by way of mediation for all parties 2y ago.  A resolution option was put forward and in principle agreed.  But immediately after the lender lawyers failed to engage.  A hard lesson to learn - mediation cannot be referred to in court. It's considered w/o prejudice. The steps they took have made no difference to their ability to sell the property.  Almost 3y since they finished works they still haven't sold. ** ** I followed up some leads myself.  A qualified cash buyer offered me a substantial sum.  The lender and receiver both refused it.   I found another offer in disclosure.  6 months later someone had apparently offered a substantial sum via an agent.  The receiver again rejected it.  The problem of course was that the agent had inflated the market price to get the business. But no-one was or is ever going to offer their list price.  Yet the receiver wanted/wants to hold out for the list price.  Which means 1y later not only has it not sold - disclosure shows few viewings and zero interest.  It's transparently over-priced.  And tarnished. For those asking why I don't give up - I couldn't/ can't.  Firstly I have fiduciary duties as a trustee. Secondly, legal advice indicates I (as leaseholder) could succeed with a large compensation claim v the lender.  Also - I started a claim v my old lawyer and the firm immediately reimbursed some £s. That was encouraging.  And a sign to continue.  So I'm going for compensation.  I had finance in place (via friend) to do a deal and take the property back off the lender - and that lawyer messed up bad.   He should have done a deal.  Instead further years have been wasted.   Maybe I only get back my lost savings - but that will be a result.   If I can add some kind of complaint/ claim v the receiver's conscious impropriety I will do so.   I have been left with nothing - so fighting for something is worth it. The lender wants to talk re a form of settlement.  Similar to my proposal 2y ago.  I have a pretty clear idea of what that means to me.  This is exactly why I do not give up.  And why I continue to ask for snippets of advice/ pointers on cag.  
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like

QuickQuid Repayment Plan


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Hello, I'm writing to QuickQuid to try and arrange a repayment plan for my loan, however after reading this website for a while I have some questions and I was wondering if someone could read my E-Mail to give any constructive criticism.

 

Why should I E-Mail QuickQuid rather than phone them?

Is it appropriate to call them to make the arrangements and then E-Mail them to confirm?

Is there any law, bill or statute I should quote if they disagree with my plan? Or anything else I should say to assist my request?

 

I am writing to discuss my loan with QuickQuid. The loan numbers are as follows:

#5121301

#4998210

The loan conditions previously in place involved the lending of £400, which was a two part loan with £94.40 to be paid on 24th August 2012, and £518 to be paid today, on the 21st of September.

On the 24th August 2012 I agreed to pay the £94.40 on the 21st September 2012 (Today at time of writing), due to financial difficulties. On this date (24th August 2012) I was assured by a customer service representative that if I called prior to or on the payment due date of the £518 then QuickQuid would further extend this payment by four weeks to the 19th October 2012 in order to meet my financial needs. However, Since this date I have been in an incident of no fault of my own which has resulted in an injury to my wrist and knee, leaving me on sick leave from work. Fortunately my employers sick leave policy enables me to make my full contractual pay (therefor excluding overtime).

With this in mind, I am writing in full to inform you that while the £94.40 can be taken today on the 21st September. However I am financially unable to meet the arrangement of £518 either today, or on my next pay date, the 19th October 2012. In light of this, I have calculated my contractual income against my financial obligations (Rent, Food, Travel etc.) and I have drafted a payment plan. The payment plan involves four payments every four weeks. These payments are the absolute maximum I can afford in my present work state, and I believe they allow me to pay off my debts in a consistent, reasonable and honest manner, where QuickQuid is receiving all funds due to them. The payment plan I have arrived at is listed below:

19th October 2012 - £131.00.

16th November 2012 - 129.00.

14th December 20120 -129.00.

11th January 2013 - 129.00.

If QuickQuid agrees with this payment plan, please respond to this email to confirm the details, and please provide me with QuickQuid's preferred method of payment. I would like QuickQuid to bare in mind I am presently confined to home, and thus I believe the most appropriate course of action is to either set up a standing order with your company or supply me with the bank details of QuickQuid with a reference number, so as I can manually make the payments on the date's they are due.

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Always email as you can keep a record, with regard to making payments NEVER give you bank deails as they will empty your bank account, send the payment via standing order as you control the payments. they will ask for account details stand firm . keep to the dates cheers

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Never phone a Payday lender. They will bully, intimidate and harass you into agreeing with what THEY want, and not what is most beneficial to you.

 

There is no statute law as such, but there is regulatory guidance which they should adhere to, although Quick Quid are notorious for thinking they dont have to.

 

Your letter could do with a few changes, as there is no reason to go into so much detail. QQ do not need that info and will most likely ignore it.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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Hi Sturdymo10,

 

First to answer your questions:

Why should I E-Mail QuickQuid rather than phone them? As the two above already stated: 1) So they cannot bully you into paying more than you wanted and 2) to have written proof

 

Is it appropriate to call them to make the arrangements and then E-Mail them to confirm? This would be an option if you are "tough" and confident enough to deal with them over the phone

 

Is there any law, bill or statute I should quote if they disagree with my plan? They will not disagree with your plan as it is over 4 months - they will accept it.

 

Or anything else I should say to assist my request? To the contrary, do not say too much (as renegadeimp already pointed out)

 

 

In your situation the quickest way to arrange a repayment plan with them is over their live chat. Login, state that you are in financial difficulties and chat with them. They will agree to 4 month plan. Take a screenshot/printout as proof (but they will send you an email anyway).

 

You cannot use their UK bank account for repayment, so standing order is not an option. Open a new basic bank account instead where you pay in only the monthly rate two days before due, and then pay with this new bank account via direct debit.

24/7 Moneybox: 195.00 - Oustanding: 0.00

British Pearl/Spondoolies: 752.10 - Oustanding: 0.00

Cash on go/Peachy: 206.30 - Oustanding: 0.00

EarlyPayday: 325.00 - Oustanding: 0.00

Lending Stream: 1398.46 - Oustanding: 0.00

MicroLend: 780.00 - Oustanding: 0.00

Minicredit: 520.00 - Oustanding: 0.00

MonthEndMoney/PaydayUK: 937.50 - Oustanding: 0.00

MrLender: 715.00 - Oustanding: 0.00

Pounds2Pocket: 2328.00 - Oustanding: 0.00

QuickQuid: 1800.00 - Oustanding: 0.00

SafeLoans: 450.50 - Oustanding: 0.00

Speed-E-Loans: 516.00 - Oustanding: 0.00

SwiftSterling: 1295.00 - Oustanding: 0.00

Toothfairy Finance: 544.00 - Oustanding: 0.00

TxtLoan: 450.00 - Oustanding: 0.00

WageDayAdvance: 670.80 - Oustanding: 0.00

Wonga: 1336.86 - Oustanding: 0.00

Total: 15220.52 - Oustanding: 0.00

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Just to note, screenshots/printouts are not considered proof as they can be doctored very easily. What you want to do if you are using live chat, is to DEMAND an email of the conversation while you are on the chat with the rep. If they refuse or make excuses, then tell them that no payments or offers of repayments will be forthcoming until they adhere to what you say.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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Guest QuickQuidCustomerService
Hello, I'm writing to QuickQuid to try and arrange a repayment plan for my loan, however after reading this website for a while I have some questions and I was wondering if someone could read my E-Mail to give any constructive criticism.

 

Why should I E-Mail QuickQuid rather than phone them?

Is it appropriate to call them to make the arrangements and then E-Mail them to confirm?

Is there any law, bill or statute I should quote if they disagree with my plan? Or anything else I should say to assist my request?

 

Hi, sturdymo10. It was great speaking with you. We hope you are happy with the payment arrangements we were able to work out. If you have any further questions or issues, please contact us via your preferred method of communication and mention this forum and your username. Lastly for your safety, we would like to ask that you avoid posting your personal details, including loan numbers, on this or any public forum. It is meant to protect you from would-be fraudsters. Thanks so much for your cooperation and for being such a great customer. Cheers.

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Now the question remains, did QQ pressure them into agreeing a high repayment rate as usual, and why are QQ and P2P posting from the same place, when theyre meant to be 2 separate companies.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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  • 2 weeks later...

SturdyMo, do everything in email or writing so you have your proof.

Ive had several problems with them,such as them not crediting my postal order payment to my account. They say that because i sent it to the London address and not the Sheffield address, it takes long longer to proccess as they have to forward the payment on to them. Its already been 15 days and now im panicking as to what to do if they dont credit my account and/ or dont return the postal order.

 

However on live chat with the collections department, due to redundancy I cant pay the amounts they want and so i got it down to 56 a month via direct debit,...but its a different account to my normal one. Took me 2 days to sort it out as the manager was meant to call me back within the hour yesterday, but it didnt happen and so i waited more than 1 hour longer than i shouldve today but u have to keep on at them if you want to get anywhere. I had to keep on their ass to send me a confirmation email of the repayment plan.

 

Also, if you write to them, its unlikely they will respond to you. They are in the USA but operate here so if they tell you you cant repay by Postal Order, ignore it as they wont refuse your payment. They also told me by mailing the payment to Sheffield address, theres nobody there to sign for it so i couldnt have send it by recorded post...basically calling me a liar....but i sent it to their correspondence address in london lol

 

But yeah, so far it seems i have gotten somewhere with them, but I just need to find out my rights about what happens to my postal order ive sent if it isnt credited to my account by November as they are saying there is no record of any received payment on my account. I worry about who i would have to report to if my account isnt credited, how i get my money back etc...xx

They updated my details but i had to chase their ass for confirmation of repayment plan as my account when i log in states they are processing a payment of 345.33 LOL

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SturdyMo, do everything in email or writing so you have your proof.

Ive had several problems with them,such as them not crediting my postal order payment to my account. They say that because i sent it to the London address and not the Sheffield address, it takes long longer to proccess as they have to forward the payment on to them. Its already been 15 days and now im panicking as to what to do if they dont credit my account and/ or dont return the postal order.

 

However on live chat with the collections department, due to redundancy I cant pay the amounts they want and so i got it down to 56 a month via direct debit,...but its a different account to my normal one. Took me 2 days to sort it out as the manager was meant to call me back within the hour yesterday, but it didnt happen and so i waited more than 1 hour longer than i shouldve today but u have to keep on at them if you want to get anywhere. I had to keep on their ass to send me a confirmation email of the repayment plan.

 

Also, if you write to them, its unlikely they will respond to you. They are in the USA but operate here so if they tell you you cant repay by Postal Order, ignore it as they wont refuse your payment. They also told me by mailing the payment to Sheffield address, theres nobody there to sign for it so i couldnt have send it by recorded post...basically calling me a liar....but i sent it to their correspondence address in london lol

 

But yeah, so far it seems i have gotten somewhere with them, but I just need to find out my rights about what happens to my postal order ive sent if it isnt credited to my account by November as they are saying there is no record of any received payment on my account. I worry about who i would have to report to if my account isnt credited, how i get my money back etc...xx

They updated my details but i had to chase their ass for confirmation of repayment plan as my account when i log in states they are processing a payment of 345.33 LOL

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  • 2 months later...
  • 4 weeks later...

From the last letter i wrote to quick quid on the 3rd of Jan it has taken until today to receive a reply to my official complaint, not only has the reply taken over a month to receive but it's just at this stage an apology whilst they review my case further, not much i can say other than quick quid are far from efficient when i comes to dealing with complaints, although a payment plan was arranged with quick quid previously they took the full funds from my account bringing me over my overdraft so that I will incur further charges, their debt maybe paid but my finances are far from resolved.

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If you made a FORMAL complaint, then let them try and stall. They have 8 weeks to resolve your complaint, or you can take it to the FOS. QQ think they operate under US law and think most people dont have knowledge of their basic rights in the UK.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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  • 1 month later...

Thanks for making me aware that quick quid have 8 weeks to resolve my complaint as they really are milking it, had i not known that's the case i would have thought their just ignoring me, funny how they can get the cash in your account in 10 minutes but take forever to resolve a issue.

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They do that, because a lot of people have no idea of the 8 week time limit and just forget about the complaint. This allows the lender to carry on as they were.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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