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    • Hi LFI, Your knowledge in this area is greater than I could possibly hope to have and as such I appreciate your feedback. I'm not sure that I agree the reason why a barrister would say that, only to get new customers, I'm sure he must have had professional experience in this area that qualifies him to make that point. 🙂 In your point 1 you mention: 1] there is a real danger that some part of the appeal will point out that the person appealing [the keeper ] is also the driver. I understand the point you are making but I was referring to when the keeper is also the driver and admits it later and only in this circumstance, but I understand what you are saying. I take on board the issues you raise in point 2. Is it possible that a PPC (claimant) could refer back to the case above as proof that the motorist should have appealed, like they refer back to other cases? Thanks once again for the feedback.
    • Well barristers would say that in the hope that motorists would go to them for advice -obviously paid advice.  The problem with appealing is at least twofold. 1] there is a real danger that some part of the appeal will point out that the person appealing [the keeper ] is also the driver.  And in a lot of cases the last thing the keeper wants when they are also the driver is that the parking company knows that. It makes it so much easier for them as the majority  of Judges do not accept that the keeper and the driver are the same person for obvious reasons. Often they are not the same person especially when it is a family car where the husband, wife and children are all insured to drive the same car. On top of that  just about every person who has a valid insurance policy is able to drive another person's vehicle. So there are many possibilities and it should be up to the parking company to prove it to some extent.  Most parking company's do not accept appeals under virtually any circumstances. But insist that you carry on and appeal to their so called impartial jury who are often anything but impartial. By turning down that second appeal, many motorists pay up because they don't know enough about PoFA to argue with those decisions which brings us to the second problem. 2] the major parking companies are mostly unscrupulous, lying cheating scrotes. So when you appeal and your reasons look as if they would have merit in Court, they then go about  concocting a Witness Statement to debunk that challenge. We feel that by leaving what we think are the strongest arguments to our Member's Witness Statements, it leaves insufficient time to be thwarted with their lies etc. And when the motorists defence is good enough to win, it should win regardless of when it is first produced.   
    • S13 (2)The creditor may not exercise the right under paragraph 4 to recover from the keeper any unpaid parking charges specified in the notice to keeper if, within the period of 28 days beginning with the day after that on which that notice was given, the creditor is given— (a)a statement signed by or on behalf of the vehicle-hire firm to the effect that at the material time the vehicle was hired to a named person under a hire agreement; (b)a copy of the hire agreement; and (c)a copy of a statement of liability signed by the hirer under that hire agreement. As  Arval has complied with the above they cannot be pursued by EC----- ------------------------------------------------------------------------------------------------------------------------------------------------------------------- S14 [1]   the creditor may recover those charges (so far as they remain unpaid) from the hirer. (2)The conditions are that— (a)the creditor has within the relevant period given the hirer a notice in accordance with sub-paragraph (5) (a “notice to hirer”), together with a copy of the documents mentioned in paragraph 13(2) and the notice to keeper; (b)a period of 21 days beginning with the day on which the notice to hirer was given has elapsed;  As ECP did not send copies of the documents to your company and they have given 28 days instead of 21 days they have failed to comply with  the Act so you and your Company are absolved from paying. That is not to say that they won't continue asking to be paid as they do not have the faintest idea how PoFA works. 
    • Euro have got a lot wrong and have failed to comply with the Protection of Freedoms Act 2012 Schedule 4.  According to Section 13 after ECP have written to Arval they should then send a NTH to the Hirer  which they have done.This eliminates Arval from any further pursuit by ECP. When they wrote to your company they should have sent copies of everything that they asked Arval for. This is to prove that your company agree what happened on the day of the breach. If ECP then comply with the Act they are allowed to pursue the hirer. If they fail, to comply they cannot make the hirer pay. They can pursue until they are blue in the face but the Hirer is not lawfully required to pay them and if it went to Court ECP would lose. Your company could say who was driving but the only person that can be pursued is the Hirer, there does not appear to be an extension for a driver to be pursued. Even if there was, because ECP have failed miserably to comply with the Act  they still have no chance of winning in Court. Here are the relevant Hire sections from the Act below.
    • Thank-you FTMDave for your feedback. May I take this opportunity to say that after reading numerous threads to which you are a contributor, I have great admiration for you. You really do go above and beyond in your efforts to help other people. The time you put in to help, in particular with witness statements is incredible. I am also impressed by the way in which you will defer to others with more experience should there be a particular point that you are not 100% clear on and return with answers or advice that you have sought. I wish I had the ability to help others as you do. There is another forum expert that I must also thank for his time and patience answering my questions and allowing me to come to a “penny drops” moment on one particular issue. I believe he has helped me immensely to understand and to strengthen my own case. I shall not mention who it is here at the moment just in case he would rather I didn't but I greatly appreciate the time he took working through that issue with me. I spent 20+ years of working in an industry that rules and regulations had to be strictly adhered to, indeed, exams had to be taken in order that one had to become qualified in those rules and regulations in order to carry out the duties of the post. In a way, such things as PoFA 2012 are rules and regulations that are not completely alien to me. It has been very enjoyable for me to learn these regulations and the law surrounding them. I wish I had found this forum years ago. I admit that perhaps I had been too keen to express my opinions given that I am still in the learning process. After a suitable period in this industry I became Qualified to teach the rules and regulations and I always said to those I taught that there is no such thing as a stupid question. If opinions, theories and observations are put forward, discussion can take place and as long as the result is that the student is able to clearly see where they went wrong and got to that moment where the penny drops then that is a valuable learning experience. No matter how experienced one is, there is always something to learn and if I did not know the answer to a question, I would say, I don't know the answer to that question but I will go and find out what the answer is. In any posts I have made, I have stated, “unless I am wrong” or “as far as I can see” awaiting a response telling me what I got wrong, if it was wrong. If I am wrong I am only too happy to admit it and take it as a valuable learning experience. I take the point that perhaps I should not post on other peoples threads and I shall refrain from doing so going forward. 🤐 As alluded to, circumstances can change, FTMDave made the following point that it had been boasted that no Caggers, over two years, who had sent a PPC the wrong registration snotty letter, had even been taken to court, let alone lost a court hearing .... but now they have. I too used the word "seemed" because it is true, we haven't had all the details. After perusing this forum I believe certain advice changed here after the Beavis case, I could be wrong but that is what I seem to remember reading. Could it be that after winning the above case in question, a claimant could refer back to this case and claim that a defendant had not made use of the appeal process, therefore allowing the claimant to win? Again, in this instance only, I do not know what is to be gained by not making an appeal or concealing the identity of the driver, especially if it is later admitted that the defendant was the driver and was the one to input the incorrect VRN in error. So far no one has educated me as to the reason why. But, of course, when making an appeal, it should be worded carefully so that an error in the appeal process cannot be referred back to. I thought long and hard about whether or not to post here but I wanted to bring up this point for discussion. Yes, I admit I have limited knowledge, but does that mean I should have kept silent? After I posted that I moved away from this forum slightly to find other avenues to increase my knowledge. I bought a law book and am now following certain lawyers on Youtube in the hope of arming myself with enough ammunition to use in my own case. In one video titled “7 Reasons You Will LOSE Your Court Case (and how to avoid them)” by Black Belt Barrister I believe he makes my point by saying the following, and I quote: “If you ignore the complaint in the first instance and it does eventually end up in court then it's going to look bad that you didn't co-operate in the first place. The court is not going to look kindly on you simply ignoring the company and not, let's say, availing yourself of any kind of appeal opportunities, particularly if we are talking about parking charge notices and things like that.” This point makes me think that, it is not such a bizarre judgement in the end. Only in the case of having proof of payment and inputting an incorrect VRN .... could it be worthwhile making a carefully worded appeal in the first instance? .... If the appeal fails, depending on the reason, surely this could only help if it went to court? As always, any feedback gratefully received.
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      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

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CRS Civil recovery please help!!!


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ok , so were do i start ,im 34 years old and have been suffering from depression , and recently had my medication reduced, which affected me and i have never committed any crime before but went and stole several drills from b&q , which now i have had my medication corrected am absolutely mortified at what ive done and cannot explain why i have done it, ive been arrested and are currently on bail but not charged yet

 

Well i have now received a letter from civil recovery solutions requesting i pay a sum of 3100 but if pay within 14 days it will be reduced to 2450 , please help me and any advice on what to i can do as i dont have this sort of money and cant sleep with worry

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I've deleted your duplicate thread.

 

You are being dealt with by the police; make sure that your solicitor is aware of your mental health issues.

 

As far as CRS are concerned, what do they claim the sum of £3100 is made up of? Can you either scan the letter and post it as a PDF (without any identifying details), or type up what it says please.

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Did you get caught in B&Q? If you did, were the drills taken back from you in a sellable condition (undamaged and in packaging if applicable)?

 

What do you think they were worth?

 

Or did you get away and got caught selling them maybe.

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thanks for deleting it, yes the solicitor is aware of it

 

ok will type it

 

Civil recovery solutions have been instructed by bq to bring a claim against you to recover compensation for loss and consequential damages arising from incidents that took place at a number of bq stores between 1st may and 6th of may, the goods in question belonged to our client and your actions at that time amounted to a wrongful interference with our clients goods, our client is therefor seeking to bring a claim against you under the torts act 1977

The value of the claim is an amount that covers the value of the goods(if appropriate) and an amount that compensated our client for the investigation costs, security costs and administration coststhat they incurred as a consequence of your actions

 

if this claim is not settled within 21 days of this notice our client will have no option but to consider issuing court proceedings, If court proceedings are issued the court any failure to respond to correspondence when making orders for costs and interest, if you intend to deny liability then we would be grateful to recieve from you within 14 days full details of grounds on which you intend to defend the claim. I n addiditionwe would be gratefull if you could provide us with any copies of any documents on which you wish to rely

 

our client is prepares to accept a reduced figure of 2479.10 in order to settle this claim, This offer is open for a period of 21 days

 

at the top of the page it says claim value 3100

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Did you get caught in B&Q? If you did, were the drills taken back from you in a sellable condition (undamaged and in packaging if applicable)?

 

What do you think they were worth?

 

Or did you get away and got caught selling them maybe.

 

I got caught in bq and arrested, all drills were returned in brand new unopened condition , i hadnt sold any of them, to be honest im not sure why i was doing it, value wise i would say in total a 1000 worth of goods

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Hi hybrid12

 

If you can't see a solicitor, consider going to CAB who have access to solicitors, so they can put any mitigating circumstances i.e. your health/medication in your defence. It might be an idea to go to your Doctor to get a letter/report help to explain how your health resulted in the incident, take that to CAB.

 

http://www.citizensadvice.org.uk/

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CRS havent been instructed to do bugger all. They heard about you taking stuff, and think they can con money out of you. Ignore the silly beggars and deal with the more important stuff.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

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CRS havent been instructed to do bugger all. They heard about you taking stuff, and think they can con money out of you. Ignore the silly beggars and deal with the more important stuff.

 

So do you think they will end up giving up? i just dont want to be left with a even bigger bill

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CRS cannot do anything. Theyre just a stupid company that thinks they can. The first question the courts would ask, if they were to get a claim going, would be, how do they come to that amount, when there was no loss to the company?

 

Have a good read of this forum. Youll see what theyre like.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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Hi and welcome to CAG

 

CRS are very similar to Retail Loss Prevention and as such you should read as many threads as possible to get an idea of what they are like. CRS do the same stuff.

 

As you are being dealt with by the police, this should be the end of it as far as B&Q are concerned. They got the stuff back in saleable condition so no loss. The security staff are paid whether they apprehend a shoplifter or not so no loss there so this 'invoice' from CRS is basically bog paper. You do not need to get into letter tennis with them.

 

With the amount they are claiming, they will try very hard to get you to pay so, in my opinion, you send them one letter:

 

"Any liability to you or any company you claim to represent is denied."

 

That is all. They will send more letters, they will pass it on to a DCA and they may even try it on with a tame solicitor but at the end of the day, only a judge can make this speculative invoice into a debt.

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

Please help CAG. Order this ebook. Now available on Amazon. Please click HERE

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So do you think they will end up giving up? i just dont want to be left with a even bigger bill

 

They will send more desperate begging letters, but their claim has no real basis in law; the goods were recovered, and all the costs they mention are overheads, and not losses flowing from your actions. It's important to note that CRS can't take you to court anyway - only B&Q can do that, and it's most unlikely.

 

Silver fox has given you the one-liner to send.

 

You might, when you go in front of the Magistrates, and if convicted, be ordered to pay some sort of compensation. That would be entirely legal, and very different to CRS's faux 'damages'.

 

All civil recovery operators rely on bullying and scaring people into paying them. You will need some resolve to manage their threats, but remember that all they can do is send letters. See your GP or counsellor if you need help - or come here. We won't judge you, and we know the civil recovery industry's tactics well.

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guys thanks so much for the help,thats put my mind at rest, been back to the gp and they have increased my medication and sent me to counselling

when i write the letter should i put in the reasons why i wont be paying? eg items were recovered, staff costs are overheads or just the one liner i deny liability?

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IMO just send a one line letter to CRS. Something along the lines of " Any and All liability to you is denied. No further correspondence will be entered into".

 

This company are chancing their luck at grabbing money from you. The police anc courts are dealing with you as per the law. CRS are a private company and will try anything to make you give them money or admit in writing that you will do so. Send the letter and ignore the idiots.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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IMO just send a one line letter to CRS. Something along the lines of " Any and All liability to you is denied. No further correspondence will be entered into".

 

This company are chancing their luck at grabbing money from you. The police anc courts are dealing with you as per the law. CRS are a private company and will try anything to make you give them money or admit in writing that you will do so. Send the letter and ignore the idiots.

 

Absolutely agree. You have no need to send them mitigating circumstances. That is for the courts, not some petty little company.

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

Please help CAG. Order this ebook. Now available on Amazon. Please click HERE

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This advice is in relation to, if the police pursue the matter.

 

Hi hybrid12

 

If you can't see a solicitor, consider going to CAB who have access to solicitors, so they can put any mitigating circumstances i.e. your health/medication in your defence. It might be an idea to go to your Doctor to get a letter/report help to explain how your health resulted in the incident, take that to CAB.

 

http://www.citizensadvice.org.uk/

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It's really important that your letter to CRS states only:

 

Any liability to you or your client is denied. No correspondence will be entered into.

 

and nothing else.

 

Do not be tempted to get into explanations, mitigation or anything else. If they write again, just come back here.

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It's really important that your letter to CRS states only:

 

 

 

and nothing else.

 

Do not be tempted to get into explanations, mitigation or anything else. If they write again, just come back here.

 

ok many thanks i will send a letter only stating that

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I'm not saying the police will, but they might send a 'Postal Requisition', but deal with that if and when it happens.

I'm thinking that might happen because of the value of the goods. If you get sent one, post back here.

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ive seen this letter as a template , what do you think?

 

 

Thank you for your letter of xxx.

 

It appears you are non-compliant with civil procedure, in that you have failed to state a discernible case against me and you have failed to show me the documents on which you intend to rely. That is to say, your letter discloses no evidence and no case. Your letter also is not a Letter of Claim.

 

Until and unless you comply with civil procedure by providing a heading "Letter of Claim" AND disclose all the evidence on which you intend to rely AND disclose your legal case, as is required by civil procedure, I am not only unable to respond but quite unable to understand why you are making these demands.

 

Further, you make unlawful threats against me which as already explained fall outside of legal protection. I reserve my position as to whether I will pursue you, and/or your "client" (assuming it is true you act for them), in the criminal and civil jurisdictions.

 

Yours

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No.

 

Seriously. Just post the letter i stated above. Nothing more. We can deal with bigger letters, if and when we need to.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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No.

 

Seriously. Just post the letter i stated above. Nothing more. We can deal with bigger letters, if and when we need to.

 

 

 

ok all good will send the letter you advised tomorrow morning

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