cancellation of goods legislation after deopsit paid?

[ash_bash_girl]

Hi, i am new to this forum or any forum to be honest. Can not believe there is such a wide range of problems in this site WOW.

 

I have on the 25th Aug put a deposit on a 6 seater table and chairs from Harveys atfer much pressure sales, only 2 weeks after my mum died, now i am thinking a bit clearer and not actually seeing the complete set i stated ( as they had none in stock) i have changed my mind as feel PUSHED into it.

 

What i really want to know is what are my cancellation rights under sales of goods legislation?

on the pointless insurance thay sell you this says 14 days but no number of days are stated on the the other agreement

[**Tilly**]

hello and welcome to the site if you start a thread in the link i have given you there you will get all the halp and advise you need

[Bookworm]

The 14 days on the insurance may well be that that is the cancellation time for the insurance itself, not for cancelling the goods.

 

Have you tried phoning them to ask politely, explain the circumstances, and ask what their cancellation policy is? You never know, you might get a good response. They should have given you a copy of their T&Cs for you to read anyway. As for the PPI, cancel it in writing ASAP.

 

How much deposit did you put down, as a matter of interest?

[ash_bash_girl]

I paid £100 deposit and have today been in the shop and explained but they want a 20% cancelltion fee which will work out at £90!

 

Ouch

[**Tilly**]

hi ashbash if you paid 100.00 deposit 20% cancellation fee is £20.00

[ash_bash_girl]

Hi tilly they want 20% of the order price! but they will cancel the insurance. That is at their discretion. I may choose a reselection of goods at the same or higher value subject to this 20% admin charge and redelivery costs been met by myself.

 

I told them that they pushed goods onto me that i havnt actually seen as thay had none on the show room and she kept repeating " its not my fault", it is company policy".

 

Mentioned that most decent companies offer a 7 day cooling off period but she just kept replying it is 20% to cancel and that it is for online purchases only a 7 day cooling of period is offered.

 

Looks like im £90 out of pocket!

[**Tilly**]

sorry ash-bash i must have miss read your post

[ash_bash_girl]

no it is probably me my head is all over the place i may not have stated it was 20% of the purchase price, i did not know that till tonight tilly it is just my luck though.

[**Tilly**]

ash-bash have you cancelled the ppi as bookworm suggested

[ash_bash_girl]

Not as yet but i still have a week left as per the contract but i will def do that. no worries.

I was so mad i just left the shop unsure of what to do next tilly.

[Bookworm]

The insurance cancelled at their discretion? Yeah, right. what a load of cobblers. You have every right to cancel that insurance if you so wish, and I strongly recommend you do it yourself ASAP, and not rely on them to do it. Also check with your bank that no DD mandate has been installed, and if it has, cancel it yourself so they can't "accidentally" forget to deal with it and get money out of your account.

 

You really should insist on the written T&Cs/contract copy to see what it says in terms of cancellation, just in case. Then if the 20% is confirmed in the T&Cs, a letter to head office to appeal to their better feelings. On the other hand, if nothing is mentioned in the contract/T&Cs, then they don't have a leg to stand on.

[MARTIN3030]

Have moved your thread here:)