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    • Laura, I was surprised that the Director said that you hadn't appealed twice. I thought that the letter you posted on 24th June was the second appeal and that was to the IAS. And they did say that there was no further appeal possible. Could you please explain how many times you appealed. I am going to read your WS now. PS  Yes I meant to say that the keeper did not have a licence therefore it was wrong of them to assume he was the driver and the keeper. Thanks for picking that up.
    • In answer to your questions yes even though it wasn't called that, it was the NTK. Had it been a windscreen ticket you would not have received the NTK until 28 days had elapsed. In earlier times if the warden was present then a windscreen ticket would have been issued. It nows seems that the DVLA and the Courts don't see a problem  with not issuing a ticket when a warden is on site. A period of parking must mean that ther e has to be a start time and a finish time in order for it to be considered a period. A single time does not constitute a period. I am not sure what you mean by saying it could be taken either way.  All they have mentioned is  the incident time which is insufficient. There are times on the photos about one minute apart which do not qualify as the parking period because they are not on the PCN itself. The reason I asked if the were any more photos is that you should be allowed 5 minutes Consideration period for you to read the signs and decide whether you want to accept them and you do that by staying longer than 5 minutes. if  more  do not have photos of your staying there for more than 5 minutes they are stuffed. You cannot say that you left within the 5 minute period if you didn't , but you can ask them, should it get to Court , to provide strict proof that you stayed longer than the statutory time. If they can't do that, case over.
    • I recently bought some trainers from Sports Direct and was unhappy with them and their extortionate delivery and return postage charges. I tweeted about being unhappy, and received a reply from someone claiming to be from Sports Direct asking me to send my order number and email address by pm, so a claim could be raised. Which I (stupidly) did. The account used Sports Direct's name and branding, and a blue tick.  The following day I received a call from "Sports Direct Customer Service", and with a Kenyan number. They asked for details of the issue, and then sent me an email with a request to install an app called Remitly. They provided me with a password to access the app then I saw that it had been setup for me to transfer £100, and I was asked to enter my credit card number so they could "refund" me. I told them I was uncomfortable with this (to say the least), and was just told to ring them back when I did feel comfortable doing it. Ain't never gonna happen.  I just checked my X account, and the account that sent the message asking for my details is gone. I feel like a complete idiot falling for what was a clear scam. But at least I realised before any real damage was done. if you make a complaint about a company on social media, and you get a reply from someone claiming to be from that company and asking for personal details, tread very carefully.   
    • The good news is that their PCN does not comply with the Protection of Freedoms Act 2012  Schedule 4.. First under Section 9 (2)The notice must— (a)specify the vehicle, the relevant land on which it was parked and the period of parking to which the notice relates; (b)inform the keeper that the driver is required to pay parking charges in respect of the specified period of parking and that the parking charges have not been paid in full; The PCN does not specify the parking period. AS you rightly say the ANPR times do not include driving to the parking space and then from there back to the exit. And once you include getting children in and out of cars especially if seat belts are involved the time spent parked can be a fair bit less than the ANPR times but still probably nowhere near the time you spent. But that doesn't matter -it's the fact that they failed to comply. Also they failed to ask the keeper to pay the charge.  Their failure means that they cannot now transfer the charge from the diver to the keeper . Only the driver is now liable. As long as UKPA do not know who was driving it will be difficult for them to win in Court as the Courts do not accept that the driver and the keeper are the same person. Particularly as anyone can drive any car if they have the correct insurance. It might be able to get more reasons to contest the PCN if you could get some photos of the signs. both at the entrance and inside the car park. the photos need to be legible and if there are signs that say different things from others that would also be a help.
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First direct V Concerned


bev1956
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Hi

just thought I would give you an update.

I have received the standard letter from Maureen Watson at FD saying they disagree etc and that if I am still unhappy I should contact Robert Kernaghan.As I have had the standard reply should I still wait 14 days before I send the LBA letter.

June 26th 2006 Data Protection Act letter sent to FD

June 29th 2006 reply from FD.Statements are on there way.Returned chq

July 7th 2006 requested refund of £3500 from FD

July 11th 2006 data protection letter sent fo MBNA

July 11th 2006 data protection letter sent to Barclaycard

July 12th 2006 reply from FD saying they disagree with my claim

July21st 2006 LBA sent to Mr Kernigan

Aug3rd 2006 Money claim filed

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hiya

 

I posted my LBA on day 12. i also olny gave them a further 7 days - i read this in another forum.

 

I suppose you could write out now as they have told you to address you concerns to someone else. you could state that in the original letter you gave them 14 days to reply and although this hasnt ran out as of yet, as a gesture of goodwill you will extend this to **/**/** and that you will then wait until this date unbtl commencing court action etc

 

or something similar to this effect.

 

or you could wait as it would be deemed resonable to do so in case it does go to court - but who has gone to court yet?? no one so its up to you

 

i personally would just send it a few days before

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  • 2 weeks later...

This morning I sent the letter befor action to Mr Kernigam at First Direct.

I thought I would check out the money claim form and start getting ready to send it off as I am sure First Direct will not be coughing up that easily.

 

I have got a couple of questions about the form and I was wondering if somebody can answer them.

1) Can I claim for my 2 accounts on the one money claim form.

Is so do I add the the overcharges together

2) How do I work out the daily rate of interest and do I have to claim it.I would be more than happy with just the overcharges plus 8% interest

Originally Posted by my claim

Claimant has account XXXXXXX with Defendant

from approx XXXXdateXXXX, conducted under

their standard Terms and Conditions. Claimant

is claiming the return of money taken in

charges during the time the Claimant has had

the account with the Defendant. The

Defendant's charges are a disproportionate

penalty and are therefore unenforceable as

they are contrary to common law. They are

also invalid under the Unfair (Contracts)

Terms Act 1977 s4 and Unfair Terms in

Consumer Contracts Regulations 1999. Para.8

and sch.2(1)(e). In the event that the

charges are not a penalty then they are

unreasonable within the meaning of the Supply

of Goods and Services Act 1982 s.15.

Defendant has declined to justify the charges

despite repeated requests. The claimant

claims interest under section 69 of the

County Courts Act 1984 at the rate of 8% a

year from XXdateXX to 04/May/2006 of

xxx and also interest at the same rate up

to the date of judgment or earlier payment at

a daily rate of xxx

 

 

I know I am on the homeward run now.

If First Direct say they will not refund my charges ,when can I send the money claim.Is it 2 weeks from the date Mr Kernigan received the letter before action.

 

thanks for all your help and support.

 

Bev

June 26th 2006 Data Protection Act letter sent to FD

June 29th 2006 reply from FD.Statements are on there way.Returned chq

July 7th 2006 requested refund of £3500 from FD

July 11th 2006 data protection letter sent fo MBNA

July 11th 2006 data protection letter sent to Barclaycard

July 12th 2006 reply from FD saying they disagree with my claim

July21st 2006 LBA sent to Mr Kernigan

Aug3rd 2006 Money claim filed

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Well I received the usual reply from Robert Kernaghan sayinf FD weren't interested.

 

I will start working on the moneyclaim form on Saturday with a view to sending it on 7th Aug.

 

Hopefully within the next 2 weeks I should be receiving nearly £5k.What a result and it is all because of this brilliant website.

June 26th 2006 Data Protection Act letter sent to FD

June 29th 2006 reply from FD.Statements are on there way.Returned chq

July 7th 2006 requested refund of £3500 from FD

July 11th 2006 data protection letter sent fo MBNA

July 11th 2006 data protection letter sent to Barclaycard

July 12th 2006 reply from FD saying they disagree with my claim

July21st 2006 LBA sent to Mr Kernigan

Aug3rd 2006 Money claim filed

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Can anyone tell me how to calculate the daily rate of interest on the moneyclaim form.

 

I plan to get it already today so that I can send it off on 7th Aug

 

thanks

 

Bev:-)

June 26th 2006 Data Protection Act letter sent to FD

June 29th 2006 reply from FD.Statements are on there way.Returned chq

July 7th 2006 requested refund of £3500 from FD

July 11th 2006 data protection letter sent fo MBNA

July 11th 2006 data protection letter sent to Barclaycard

July 12th 2006 reply from FD saying they disagree with my claim

July21st 2006 LBA sent to Mr Kernigan

Aug3rd 2006 Money claim filed

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Use the spreadsheet in the bank templates library, if you haven't sorted the interest yet. If you have it is 8% divided by 365 which I believe in 0.00022%, but I suggest you double check that.

The Consumer Action Group is a free help site.

Should you be offered help that requires payment please report it to site team.

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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I have just started to fill in the claim.

 

At the end of the form where asks for amount claimed I have added the sum of charges plus the 8% interest ,do I have to add in the daily rate of interest which I calculate to be 71p per day ,if so how do I calculate how many days to add on.

 

Do I have to send the statement of charges in the post and the final question do I need to wait the 14 days or can I send it today.

 

thanks

Bev

June 26th 2006 Data Protection Act letter sent to FD

June 29th 2006 reply from FD.Statements are on there way.Returned chq

July 7th 2006 requested refund of £3500 from FD

July 11th 2006 data protection letter sent fo MBNA

July 11th 2006 data protection letter sent to Barclaycard

July 12th 2006 reply from FD saying they disagree with my claim

July21st 2006 LBA sent to Mr Kernigan

Aug3rd 2006 Money claim filed

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Hi

 

Just to let you know I have completed the moneyclaim online today.Claim nos 6QZ51832.

 

Did anyone see GMTV this morning.Martin Lewis was telling the viewers how they could reclaim their unfair bank charges.I bet there have been a lot of new people register today.

 

Will keep you posted

 

Bev

June 26th 2006 Data Protection Act letter sent to FD

June 29th 2006 reply from FD.Statements are on there way.Returned chq

July 7th 2006 requested refund of £3500 from FD

July 11th 2006 data protection letter sent fo MBNA

July 11th 2006 data protection letter sent to Barclaycard

July 12th 2006 reply from FD saying they disagree with my claim

July21st 2006 LBA sent to Mr Kernigan

Aug3rd 2006 Money claim filed

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Hi

claim has been issued today.

How long does it take for DG solicitors to make an offer.

I have decided when I finally get paid out I am going to clear one of my credit card balances and donate 5% to the website.

 

Bev

June 26th 2006 Data Protection Act letter sent to FD

June 29th 2006 reply from FD.Statements are on there way.Returned chq

July 7th 2006 requested refund of £3500 from FD

July 11th 2006 data protection letter sent fo MBNA

July 11th 2006 data protection letter sent to Barclaycard

July 12th 2006 reply from FD saying they disagree with my claim

July21st 2006 LBA sent to Mr Kernigan

Aug3rd 2006 Money claim filed

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Seems to vary. Just keep eye on when it is accepted. Expect offer of half a day later. Some people get acknowledged after 3-4 days others the full 14 days almost. I am still waiting for mine to be acknowledged and it was issued on 1/08/06 so you are just a few days behind me.

Egg Data Protection Act Statements arrived. On hold.

 

Halifax - Moneyclaim £3100

 

Amex to Remove Default - acknowledged didn't issue correct documents - default removed :) . £135 paid in full without Court

 

I'm on a roll now :rolleyes:

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My claim was issed on the 24th and acknowledged yesterday - not recieved anything from them yet but hope to hear something soon - it does seem to be varying greatly though - taking longer now than it did obviously because of the volume.

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Hopefully I won't be waiting too long.

 

bEV

June 26th 2006 Data Protection Act letter sent to FD

June 29th 2006 reply from FD.Statements are on there way.Returned chq

July 7th 2006 requested refund of £3500 from FD

July 11th 2006 data protection letter sent fo MBNA

July 11th 2006 data protection letter sent to Barclaycard

July 12th 2006 reply from FD saying they disagree with my claim

July21st 2006 LBA sent to Mr Kernigan

Aug3rd 2006 Money claim filed

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  • 2 weeks later...

Hi

 

just to give you a quick update.

First Direct have acknowledged the claim and have decided to defend the case.

Is this normal ?

I am beginning to panic now as I have a feeling I will be the first one to have to go to court.

Can anyone let me know if this is the response they have had from First Direct.

 

Bev

June 26th 2006 Data Protection Act letter sent to FD

June 29th 2006 reply from FD.Statements are on there way.Returned chq

July 7th 2006 requested refund of £3500 from FD

July 11th 2006 data protection letter sent fo MBNA

July 11th 2006 data protection letter sent to Barclaycard

July 12th 2006 reply from FD saying they disagree with my claim

July21st 2006 LBA sent to Mr Kernigan

Aug3rd 2006 Money claim filed

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thanks for putting my mind at rest.

Bev

June 26th 2006 Data Protection Act letter sent to FD

June 29th 2006 reply from FD.Statements are on there way.Returned chq

July 7th 2006 requested refund of £3500 from FD

July 11th 2006 data protection letter sent fo MBNA

July 11th 2006 data protection letter sent to Barclaycard

July 12th 2006 reply from FD saying they disagree with my claim

July21st 2006 LBA sent to Mr Kernigan

Aug3rd 2006 Money claim filed

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Hope all is well............ it's such a thrill, just to get the first letter from them offering half! Then you KNOW you are going to win and all the doubts fade into the background.

 

Don't forget to ask for a personal cheque!

 

Alasco. :)

--------------------------------------------------------------------------

First Direct: claiming £2278 + £386.43 int. + £120 costs - PAID IN FULL 14/08/06

Capital One: claiming £244 - PAID IN FULL 18/08/06

MBNA: claiming £192 - LBA sent 26/08/06

EGG: claiming £300 - Request for repayment sent 27/08/06

Halifax: claiming £320 + £22.01 int. + £50 costs. Moneyclaim filed 25/08/06

 

--------------------------------------------------------------------------

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