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    • Hello, I will try to outline everything clearly. I am a British citizen and I live in Luxembourg (I think this may be relevant for potential claims). I hired a car from Heathrow in March for a 3-day visit to family in the UK. I was "upgraded" to an EV (Polestar 2). I had a 250-mile journey to my family's address. Upon attempting to charge the vehicle, there was a red error message on the dashboard, saying "Charging error". I attempted to charge at roughly 10 different locations and got the same error message. Sometimes there was also an error message on the charging station screen. The Hertz 0800 assistance/breakdown number provided on the set of keys did not work with non-UK mobiles. I googled and found a bunch of other numbers, none of which were normal geographical ones, and none of which worked from my Luxembourg mobile. It was getting late and I was very short on charge. Also, there was no USB socket in the car, so my phone ran out of battery, so I was unable to look for further help online. It became clear that I would not reach my destination (rural Devon), so I had no choice but to find a roadside hotel in Exeter and then go to the nearest Hertz branch the following day on my remaining 10 miles of charge. Of course, as soon as the Hertz employee in Exeter plugged it into their own charger, the charging worked immediately. I have driven EVs before, I know how to charge them, and it definitely did not work at about 10 different chargers between London and Exeter. I took photos on each occasion. Luckily they had another vehicle available and transferred me onto it. It was an identical Polestar 2 to the original car. 2 minutes down the road, to test it, I went to a charger and it worked immediately. I also charged with zero issues at 2 other chargers before returning the vehicle. I think this shows that it was a charging fault with the first car and not my inability to do it properly. I wrote to Hertz, sending the hotel, dinner, breakfast and hotel parking receipt and asking for a refund of these expenses caused by the charging failure in the original car. They replied saying they "could not issue a refund" and they issued me with a voucher for 50 US dollars to use within the next year. Obviously I have no real proof that the charging didn't work. My guess is they will say that the photos don't prove that I was charging correctly, just that it shows an error message and a picture of a charger plugged into a car, without being able to see the detail. Could you advise whether I have a case to go further? I am not after a refund or compensation, I just want my £200 back that I had to spend on expenses. I think I have two possibilities (or maybe one - see below). It looks like the UK is still part of the European Consumer Centre scheme:  File a complaint with ECC Luxembourg | ECC-Net digital forms ECCWEBFORMS.EU   Would this be a good point to start from? Alternatively, the gov.uk money claims service. But the big caveat is you need a "postal address in the UK". In practice, do I have to have my primary residence in the UK, or can I use e.g. a family member's address, presumably just as an address for service, where they can forward me any relevant mail? Do they check that the claimant genuinely lives in the UK? "Postal address" is not the same as "Residence" - anyone can get a postal address in the UK without living there. But I don't want to cheat the system or have a claim denied because of it. TIA for any help!  
    • Sars request sent on 16th March and also sent a complaint separately to Studio. Have received no response. Both letters were received and signed for.  I was also told by the financial ombudsman that studio were investigating but I've also had no response to that either.  The only thing Studio have sent me is a default notice.  Any ideas of what I can do from here please 
    • Thanks Bank - I shall tweak my draft and repost. And here's today's ridiculous email from the P2G 'Claims Dept' Good Morning,  Thank you for you email. Unfortunately we would be unable to pay the amount advised in your previous email.  When you placed the order, you were asked for the value of your parcel, you stated that the value was £265.00. At this stage the booking advised that you were covered to £20.00 and to enhance this to £260.00 you could pay an extra £13.99 + VAT to fully cover your item for loss or damage during transit, you declined to fully cover your item.  Towards the end of your booking on the confirmation page, you were then offered to take cover again, to which you declined again.  Unfortunately, we would be unable to offer you an enhanced payment on this occasion.  If I can assist further, please do let me know.  Kindest Regards Claims Team and my response Good Afternoon  Do you not understand the court cases of PENCHEV v P2G (225MC852) and SMIRNOVS v P2G (27MC729)? In both cases it was held by the courts that there was no need for additional ‘cover’ or ‘protection’ (or whatever you wish to call it) on top of the standard delivery charge, and P2G were required to pay up in full for both cases, which by then also included court costs and interest. I shall be including copies of both those judgements in the bundle I submit to the court next Wednesday 1 May, unless you settle my claim (£274.10) in full before then. Tick tock…..    
    • IMG_2820-IMG_2820-merged.pdfmerged.pdf Case management was this morning. Here is the Sheriff’s order. Moved case forward to 24/05.   He said there was no signed agreement and after a bit of “erm, erm, yeah but, erm” when he asked them, he allowed time for sol to contact claimant.  what is the next step now? thank you UCM  
    • I've had a quick (well, quick for a thread of this length),  read of this thread and to be honest I'm struggling to make heads nor tails of the actual crux of the issue here. You seem awfully convinced that whatever is going on is worth the fight and the odds are in your favour but with how the thread has gone it seems that one trail goes cold so you simply move on to another in an attempt to delay the inevitable. All it does is end up digging holes and confusing others and yourself which means any advice given to you is completely pointless. I note that for the life of this thread there has not been any documentation or correspondence uploaded for people to have a look. Have you got any that you'd be willing to redact and upload for members to assist you? Right now, it seems people are shooting out advice while being in the dark because it's starting to become very difficult for people who weren't here at the start of this (including myself) to follow along. Right now, this whole thread is just hypothetical "He said, she said" and is going nowhere fast. Nothing more than basic advice can be given which, as you've sought out some legal advice, is likely not sufficient to actually come to any sort of conclusion. I, personally, am starting to agree with others that it may be best to consider bankruptcy and put the matter behind you.  
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Welcome Finance - This company needs to be banned.


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thanks pt

 

it is to serve on direct group to release details onhow much insurance premium direct group received from welcome, the true ammount, not whats on the agreement

 

how much direct group paid norwich union, the so called underwriters

 

 

quote used

 

you by a jumper from m&s, costs 20 quid

 

real cost

 

one quid to factory

Hmm, im not entirely sure that you are entitled to that info without good reason

 

if you could show for example that there was a commission paid between these companies and one was acting as your agent then you could argue that they are in breach of fiduciary duty and that you are entitled to disclosure of commissions paid in secret

 

however, im not convinced this is the case here

 

word of warning, get it wrong and you are looking at legal costs of at least £2k minimum so you must not go headstrong into this

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thanks pt

 

it is to serve on direct group to release details onhow much insurance premium direct group received from welcome, the true ammount, not whats on the agreement

 

how much direct group paid norwich union, the so called underwriters

 

 

quote used

 

you by a jumper from m&s, costs 20 quid

 

real cost

 

one quid to factory

 

The quote from the manager at DG was...

 

"the reason people don't want to give you the information is you don't by a jumper from M&S for £20 and then ask how much they paid the factory"

 

Basically PT - I want DG & NU to disclose what part of my premium went to who and how much they each were paid, if there were any brokers fees or other secrets not disclosed that I have paid for!

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Hmm, im not entirely sure that you are entitled to that info without good reason

 

if you could show for example that there was a commission paid between these companies and one was acting as your agent then you could argue that they are in breach of fiduciary duty and that you are entitled to disclosure of commissions paid in secret

 

however, im not convinced this is the case here

 

word of warning, get it wrong and you are looking at legal costs of at least £2k minimum so you must not go headstrong into this

 

Ok hypothetical question - what if a company has denied paying commisions on agreements but you come across something that shows otherwise - would that be enough to get this information?

 

Is there no way I can compel them to tell me what parts of money I paid were shared out?

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Ok hypothetical question - what if a company has denied paying commisions on agreements but you come across something that shows otherwise - would that be enough to get this information?

 

Is there no way I can compel them to tell me what parts of money I paid were shared out?

if you have reason to believe that there was a commission paid and you have not been told then you can ask the court to order disclosure under CPR 31.16 of the underwriting sheet which would have been produced when the loan was written

 

this will show all the commissions etc however you will not get it without a bloody good argument and if you dont have a good argument then you may still get the order for disclosure but you will get the respondents costs too and that can run to a couple of grand

 

think before you fire off an application

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oh PT has gone! - this is so fustrating!! I thought I was advised I could get this information through pre-action disclosure now it seems otherwise.

 

I don't get why I can't be told where my money has gone??

 

I mean it's like basically they can do anything they want charge me 2k and pass say £100 and I can't find out???????

 

so angry :mad:

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if you have reason to believe that there was a commission paid and you have not been told then you can ask the court to order disclosure under CPR 31.16 of the underwriting sheet which would have been produced when the loan was written

 

this will show all the commissions etc however you will not get it without a bloody good argument and if you dont have a good argument then you may still get the order for disclosure but you will get the respondents costs too and that can run to a couple of grand

 

think before you fire off an application

 

does the same apply to brokers fees??

 

The top and bottom of it is what I was charged for my policy I believe has been exagerrated - i.e. all the money has not been passed on or their are hidden things that I have paid for.

 

Is this the only way to find this out??

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the key is knowing what you are asking for,

 

you need to say, I require disclose of XXXXX as i have grounds to believe that there is an undisclosed commission which i have not been told about and as a result i would be entitled to recover that commission

 

without identifying the docs you need how can you ask a court to order them to disclose it

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the key is knowing what you are asking for,

 

you need to say, I require disclose of XXXXX as i have grounds to believe that there is an undisclosed commission which i have not been told about and as a result i would be entitled to recover that commission

 

without identifying the docs you need how can you ask a court to order them to disclose it

 

perhaps I should see what DG send - and we know they have the information as they told me they did.

 

and i suppose a judge wouldn't see the funny said if the proof i gave him was their M&S analogy - Even though that analogy said everything that it needed to

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yes but the trouble is that there is no duty on M&S to tell you what it costs them to produce a sweater

 

even if you buy from them, you have no right to know this, morally or legally

 

so you would fall over on that analogy if you used it with a judge

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the thing is,

we all know we have been ripped off big time

all we are asking is by how much,

this norwich union biz has still not been answered with these policies,

we still have no proof that norwich union has anything at all to do with all this,

 

we need to know the full picture

 

welcome

direct group

norwich union

 

every thing goes back to welcome

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yes but the trouble is that there is no duty on M&S to tell you what it costs them to produce a sweater

 

even if you buy from them, you have no right to know this, morally or legally

 

so you would fall over on that analogy if you used it with a judge

 

I was joking I wouldnt really have done that.

 

One thing I do know and can prove is if the prices paid have not been inflated through hidden charges then they have DEFINATELY underpaid IPT and i thought as this is paid on my behalf that could give me a way in??

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Hi Pt,

I have several questions with regards to sharing of information.

I believe, as part of the agreement between me and the lender, information held about me should be freely available to the administrators of my insurance and the underwriters.

When lodging a claim or wanting information the lender should be taken out the picture and I deal with the administrator and the underwriter. In essence they pay for my premium should I need to claim, not the lender.

The lender has appointed a company to insure my loan that I have paid for and continue to pay for. But does not include needs and demands statement and the information I need. And when I require information about the policy I hold with the administrators, I am re-directed back to the lender? Why is that?

When trying to communicate with the underwriters, I get pushed back to the administrator or lender. Why? Looking over the policy document it’s very clear the information should be freely available to either the administrator and the underwrite as stated in the policy overview. What strikes me as suspect, is the administrator and underwriter is based in the same building but do not share my information? It contradicts my policy document.

How can I be sure I am correctly insured when the underwriter does not even know I exist as no policy in my name is held. Only a “block policy”

Here are a few snapshots I have taken from my policy doc.

http://i448.photobucket.com/albums/q...wie/PPIDG1.jpg

http://i448.photobucket.com/albums/q...wie/PPIDG2.jpg

http://i448.photobucket.com/albums/q...wie/PPIDG3.jpg

I need to change my avatar..But cant find a good replacement.

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yes but the trouble is that there is no duty on M&S to tell you what it costs them to produce a sweater

 

even if you buy from them, you have no right to know this, morally or legally

 

so you would fall over on that analogy if you used it with a judge

 

I think the whole M&S thing is a joke and bit of a **** take and treating you as a child, you are not buying a product here. You cannot hold it in your hands and feel the M&S qaulity (even though some poor child made it - but thats another thread) You see what you are getting and I am sure the same basis should apply when buying a service from Welcome finance.

 

You should know exactly what you have and who it is backed up by. When you buy M&S and it breaks you know you will either get a refund or some protection. And in our case, we are not even so sure.

Are you really buying a M&S product or is it really Primark (And before I get nailed. THERE IS NOTHING WRONG WITH PRIMARK!! Other than little kids making the items - But again another time and another thread)

Stewie

I need to change my avatar..But cant find a good replacement.

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also

 

this block policy

 

is it infact legal

if it exsists

same policy number allways

 

most important, underwriter having no details,

i could be a 100 a day smoker, be a sky diver and drink 2 bottle of scotch a day,

great advert for life insurance,

 

is this legal

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also

 

 

 

most important, underwriter having no details,

i could be a 100 a day smoker, be a sky diver and drink 2 bottle of scotch a day,

great advert for life insurance,

 

is this legal

 

Hey nothing wrong with the above. Ahhhh the good old days!

I need to change my avatar..But cant find a good replacement.

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I think the whole M&S thing is a joke and bit of a **** take and treating you as a child, you are not buying a product here. You cannot hold it in your hands and feel the M&S qaulity (even though some poor child made it - but thats another thread) You see what you are getting and I am sure the same basis should apply when buying a service from Welcome finance.

 

You should know exactly what you have and who it is backed up by. When you buy M&S and it breaks you know you will either get a refund or some protection. And in our case, we are not even so sure.

Are you really buying a M&S product or is it really Primark (And before I get nailed. THERE IS NOTHING WRONG WITH PRIMARK!! Other than little kids making the items - But again another time and another thread)

Stewie

 

You're right stewie - However, they may have thought that what they were saying was an attempt to take the p**s out of me but essentially - THINK about what they are saying - Their p**s take has just told me everything I suspected!!

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also

 

this block policy

 

is it infact legal

if it exsists

same policy number allways

 

most important, underwriter having no details,

i could be a 100 a day smoker, be a sky diver and drink 2 bottle of scotch a day,

great advert for life insurance,

 

is this legal

 

or you could be someone with a medical condition that means that she gets refused travel insurance - yet 2k worth of PPI, Life and Medical insurance - not a problem!!!

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andie

 

thats my point

 

there has to be some thing in the regs on selling insurance that underwriters have to know before doing a policy.

say a 100 grand life insurance and you live the high life

 

i dont think so

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