Welcome Finance - This company needs to be banned.

[scarlettuk]

aaahhh paid welscum the monthly payment via debit card this morning usually no problem...taken it twice with no warning and no approval from me, rang them they say their systems crashed so it was a computer glitch....has this happened to anyone else, the bank cant refund as its down to welscum to refund back as debit card payments cant be stopped

 

This happened to me in April... I'd transferred extra into my current account to cover other bills and Welcome took it!! He actually swore blind at first that they'd only taken one payment. I got the same answer from my bank. Welcome promised me a refund by cheque, which never arrived. I haven't actually paid them anything since as I lost my job and can't afford it any more

[andie_303]

confused - if it was a visa debit then visa debit can charge back. If not give them 14 days to refund back to your card (thats the method they took so they can refund back to that) or commence small calims court proceedings. Especially as they record all calls and have told you already it was taken in error - you can get the copy of the phone call to prove in court if need be.

[confusedbywcf]

confused - if it was a visa debit then visa debit can charge back. If not give them 14 days to refund back to your card (thats the method they took so they can refund back to that) or commence small calims court proceedings. Especially as they record all calls and have told you already it was taken in error - you can get the copy of the phone call to prove in court if need be.

###THANKS ALL IT WAS A VISA ELECTRON CARD

[IainHL]

Just thinking out loud!!!

 

How can i get them to take me to court??

 

I last payed them in January...not a penny since!!

.

.

.

 

Hey BO2, not that I wish to disillusion you, but my partner last paid them on her secured loan in May 2008 (apart from a "re-write payment" in December). And they haven't even threatened court action yet! It's a long story and I will get round to posting a thread about it sometime soon.

 

I'm just playing catch-up reading on this thread, but she too got the "generous" settlement offer - 80% of the outstanding balance!

[brassed-off-2]

Hey BO2, not that I wish to disillusion you, but my partner last paid them on her secured loan in May 2008 (apart from a "re-write payment" in December). And they haven't even threatened court action yet! It's a long story and I will get round to posting a thread about it sometime soon.

 

I'm just playing catch-up reading on this thread, but she too got the "generous" settlement offer - 80% of the outstanding balance!

 

Hi Iain....funny that...ive not had my usuall weelky chat with the nice lady from the lmb this week or last for that matter.... gone crawling back in their hole again!!!!

[EBOY]

Confused,

I would letyour bank away lightly with this. After you paid in good faith. Indeed you have now lost access to your own money for at least a few days. I would also issue a complaint to Welcome themselves. And I certainly wouldn't be paying them next month if you haven't received the money back by then.

[confusedbywcf]

Confused,

I would letyour bank away lightly with this. After you paid in good faith. Indeed you have now lost access to your own money for at least a few days. I would also issue a complaint to Welcome themselves. And I certainly wouldn't be paying them next month if you haven't received the money back by then.

 

im waiting until tuesday to see if refund gone through if not then im not paying scummy welcome until the following month because i feel they have had the payment by not refunding me

[daveandshell]

i

Im sorry but it seems everyone who complains here are people who have missed payments on the loans they agreed.

 

Im sat here with my Finance Agreement and it tells me how much im borrowing, my monthly payment, how many monthly payments and my APR.

 

I know I can afford my monthly payment and will have little problems securing this money each month to do so, so whats the problem?

 

I am paying 60 odd % APR but thats my own fault for getting myself into bother a few years ago - im working out of that.

 

When I called they did push the PPI quite forcefully but I told them I couldnt afford it and not taking it reduced my monthly installments by almost half.........

 

But I managed to get an offer / quote without it.

 

Hmm...

 

I think I can make up my own mind without having the opinion of the careless and the misfortunate forced down my throat.

i am sat here with my finance document its great till you cant pay come back then and lets see if you are of the same opinion

[daveandshell]

P.S Making sure you can afford the repayments of a loan is just a sensible thing to do before you borrow, dont you think?

 

Rather than being a smug comfort

are you so ignorant that you think pepole dont do that we cant all be as lucky as you pall some things do go wrong in life try missing a payment and then come back and tell us you havnt a problem

[confusedbywcf]

oh my god ...requested all documents that are still valid from dirct group turns out that when i did my re-write i thought i had no mechanical cover or gap and it would be refunded as per the cretin who did the paperwork

now i find out after paying out for major work to the car that i am covered on mechanical and gap that it cant be cancelled on a re rite although the ppi was in part not full

[postggj]

Confused

 

Depends If It Was A New Agreement Or An Agreement To Modify The First

And Was The Gap ,ppi Etc Included In The Agreement To Modify The First

 

Welcome Dont Normally Do This

 

They Try And Shaft You For More Insurance

[confusedbywcf]

Confused

 

Depends If It Was A New Agreement Or An Agreement To Modify The First

And Was The Gap ,ppi Etc Included In The Agreement To Modify The First

 

Welcome Dont Normally Do This

 

They Try And Shaft You For More Insurance

it was an agreement to modify the 1st agreement but i distinctly remember the man saying i couldnt have any insurances as ir=t was a re-wrire which i was uncomfortable about re the gap as i knew the car isnt worth what the loan is for

i have a 53 plate vectra 2.2sri valued maybe 2.5k and my outstanding balance is 10.8k bearing in mind the gap covers me for a max of 7k stil leaves a balance if i do write the car off in an accident

[postggj]

Now

 

Sorry If Repeating Myself

 

Did You Have Ppi/gap Etc On The First Agreement And If So Did You Get A Rebate On The Second Agreement

[confusedbywcf]

Now

 

Sorry If Repeating Myself

 

Did You Have Ppi/gap Etc On The First Agreement And If So Did You Get A Rebate On The Second Agreement

 

sorry yes had all the insurances on 1st agreement apparently has a partial rebate of ppi but not of other insurances

[confusedbywcf]

sorry yes had all the insurances on 1st agreement apparently has a partial rebate of ppi but not of other insurances

does it make any difference that i only had a partial refund plus had a look on the copy of modified agreement and it doesnt state anywhere that i had any refund i only know by what direct group told me

[postggj]

typical welcome con

 

calls into question the second agreement now

[confusedbywcf]

typical welcome con

 

calls into question the second agreement now

 

when i get the scanner working will ppost agreements

[kittiej]

I had to laugh the other day.

 

A woman from WF came to the house as OH had been on the sick for a couple of weeks and missed hp payments for the car.

 

She left him a letter but when he opened it the printer ink must have been running out since half the letter was just blurry.

 

They must be in so much shinola that they can't even afford ink for the office printer lol

 

Can I confirm the bit about welcome elite brokers please?

 

If they handled the insurances then is it just the insurance part that is void or is it the whole loan agreement?

 

The word agreement has been mentioned but I wasn't sure what it meant.

Edited August 30, 2009 by kittiej

[Fester Tester]

It makes nonsense of their figures, which in turn makes the agreement unenforcable.

 

Post can explain better the reasoning.

[postggj]

HI KITTEIEJ

 

THIS WELCOME ELITE BROKERS IS GOING TO HURT WELCOME BIG TIME

 

IF THEY HAVE TAKEN COMMISSION ON SELLING THE INSURANCE, WHICH THEY HAVE AS I HAVE 100 % PROOF

 

IT INVALIDATES THE WHOLE AGREEMENT AND ANY ADVANCE OR CAR WOULD BE CLASSED AS A GIFT

 

Wilson v Hurstanger | OUT-LAW.COM by Pinsent Masons LLP

[kittiej]

So how do I find out if they have taken commission in OH's case?

 

Very interesting, how would you proceed with this?

[postggj]

For A Start Have You Done An Sar Request Yet

 

Its Through A Welcome Slip Up That Let The Cat Out Of The Bag

[kittiej]

No I haven't done a SAR yet. I plan to sit down tomorrow and write letters to them.

 

I've got a loan with them as well you see.

 

If I ask them outright if they made any money as a broker for the insurances do they have to tell me?

 

Thank postggj

[postggj]

You Ask Them That Question And They Will Just Say

Sod Off

Corporate Sensativity

 

To Begin With Send The Sar

 

A Few Times They Have Released The Underwriting Sheets

 

Alot Is Going On Behind The Scene Ref Welcome Elite Brokers

 

watch This Space

[kittiej]

OK lol I'll keep mi gob shut about that one and see what turns up.

 

I also remember that when we got the car they had the get £250 for your old car, but when it came to it because of their accounting processes (that's what he said anyway) they would knock off £250 but write it down as £1 on the actual credit agreement.

 

WTF was that about?

 

It was too beyond my comprehension.

 

If that's how they do their accounting then I'm not at all surprised they're in the mess they're in.