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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Welcome Finance - This company needs to be banned.


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Hiya Andie,

 

Is there any news on your end? Im getting the silent treatment from Welcome these days.

 

I knew you were a girl by the by..

 

What happened on friday with Post? Was anything discovered that would change our paths?

 

Im still gunning for the PPI claim and re-write on my policy. Thats my focus these days, but something one of the accountants that looked at my contract stated.

The breakdown of commisions on brokerage fee...and interest charged. You have to be made aware of commisions and what makes up the brokerage fee, that was news to me. So im going to start checking that out with the FOS.

 

Did you read the posts the other day i listed about Mis-sold PPI and how the FOS are ruling, even with compensation.

 

Stew

I need to change my avatar..But cant find a good replacement.

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Did you read the posts the other day i listed about Mis-sold PPI and how the FOS are ruling, even with compensation.

 

Stew

 

And yes I did see this - mine is with the courts though so I'm gonna tot up all my phone bills internet bills postage time and everything for a nice big fat costs addition!! :D

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just reading through some welcome blogs on the net and found this, cant belive what they get up to. They should be stoned and flogged in public.

 

 

 

got to say this, as an ex-employee, be very careful of this company. not only are their rates extortionate, not only do they press as many "added value" products onto you as they can, not only do the "massage" the application information to get deals approved, not only do they bully their own staff, they will kick you once you are down. they have a policy to "re-write" or "re-start" bad debt. so once your car or house is sold, they will contact you to re-start the finance, with a new contract over up to 120 months! in other words, you are going to be an interest slave to welcome for the rest of your life! eventually, when you have re-started 2 or 3 new contracts and still cannot keep up payments and when you finally realise you are going to end up paying £15,000 on a £1,000 loan, they will call you out of the blue and offer to write off 50% of the debt (which already includes 5 or 6 or more years additional interest) They also charge £20 per call and £50 per visit so add another £1750 for "admin fees". So my advice, just stop paying the welcome loan now! don't wait, they will bleed every penny out of you. There is no such thing as debtor's jail. they cannot do anything to you, just stop paying that extortionate loan. Now!

 

Ill gladly throw the first stone.

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Hi mojo,

 

firstly are you a boy or girl?

 

The snippet is good and whoever wrote it is a bit tense. Although the numbers are incorrect, essentially the person is right. Welcome lock you in and before you know its a life long commitment that isnt a happy one!

 

Where did this come from ? Are there any other interesting snippets we should be looking at.

 

Stewie

I need to change my avatar..But cant find a good replacement.

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hi stewie, dont worry im a guy and i too am looking forward to my night out tonight.

i just typed into google,"welcome finance forums ,blogs" and i just trawled through them as you never know what you may find. Im just trying to find anything that may help our cause.

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Just found another good one.

 

CARE to ANYONE thinking to dealing with this lot.

I am an Ex - employee.

ALL INSURANCES are OPTIONAL. Don't allow Staff to con you into thinking YOU have to take Insurance! YOU Don't. YOU cxan legally demand to have teh insurance (& interest charges on the insurance) WAIVED (assuming it was missold, or you were told you had to have it). Complain to Welcome then the Financial Services Authority. It may take a few weeks, but you can save £thousands.

 

YOU Are protected by LAW! Pass this on to ANYONE you know. ALso....

ANYONE who has taken a secured Loan with this lot can probably get the loan waived (in FULL) & you DONT Have to pay it IF you didnt receive a FULL Cooling Off Period!!). Welcome usually ONLY give 5 - 8 days Cooling Off, however the law states 15 days UNLESS you decide to break it!

 

IF you are enticed into breaking you can still get your loan waived!!! Just speak too FISA or Trading Standards in Nottingham!

Please pass on to everyone.

 

I work here & this lot are a joke when it comes to playing by the rules.

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Just found another good one.

 

CARE to ANYONE thinking to dealing with this lot.

I am an Ex - employee.

ALL INSURANCES are OPTIONAL. Don't allow Staff to con you into thinking YOU have to take Insurance! YOU Don't. YOU cxan legally demand to have teh insurance (& interest charges on the insurance) WAIVED (assuming it was missold, or you were told you had to have it). Complain to Welcome then the Financial Services Authority. It may take a few weeks, but you can save £thousands.

 

YOU Are protected by LAW! Pass this on to ANYONE you know. ALso....

ANYONE who has taken a secured Loan with this lot can probably get the loan waived (in FULL) & you DONT Have to pay it IF you didnt receive a FULL Cooling Off Period!!). Welcome usually ONLY give 5 - 8 days Cooling Off, however the law states 15 days UNLESS you decide to break it!

 

IF you are enticed into breaking you can still get your loan waived!!! Just speak too FISA or Trading Standards in Nottingham!

Please pass on to everyone.

 

I work here & this lot are a joke when it comes to playing by the rules.

where did you find this one?

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just got this off the "which" site

 

Since January 2005, the sale of payment protection insurance (PPI) policies has been regulated by the Financial Services Authority (FSA).

The FSA’s rules are very clear about what firms and advisers selling PPI should do at the time the insurance is sold to you.

Information you should have been given

 

If some or all of this information was not made clear to you either before or at the time you agreed to take out the insurance, then you have grounds to complain.

  • If PPI was optional on the product you bought, this must have been made clear.
  • The adviser should have made you aware of any significant policy exclusions and checked whether any of these exclusions applied to you.
  • The adviser should have made it clear how much the policy would cost and whether the PPI would be paid for by a single up front premium, or by regular premiums.
  • If it was a single premium policy, then the adviser should have made it clear that the cost of the insurance would be added to the loan or finance agreement, and that you would pay interest on the insurance premium.
  • If the insurance expired before your loan or finance agreement, the adviser should have made it clear that this was the case and (in the case of single premium policies) that you would continue to pay interest on the insurance premium after the insurance had expired.

Pressure sales

 

If an adviser tried to persuade you to take out PPI by saying something like ‘we strongly recommend that you consider taking out PPI’, the sale has moved from a ‘non-advised’ to an ‘advised’ sale.

If this happened to you and you did not receive a demands and needs statement (see below), then you have grounds for complaint.

There are certain additional requirements on firms and advisers that carry out ‘advised’ sales.

With an advised sale the adviser must assess whether you need PPI, considering your circumstances and any existing insurance you might have. The adviser must also assess whether the policy, including its costs, is right for you.

Meeting your needs

 

If the policy does not meet all your needs, perhaps because of one of the exclusions, the adviser must clearly tell you which of your needs the policy will not meet and must take this into account when considering whether to recommend the policy to you.

For advised sales

 

With advised sales, the adviser must issue a demands and needs statement to show why a particular policy has been recommended and why it is suitable for you.

Firms or advisers giving advised sales must keep records showing that a suitable recommendation was made, and recording any demands and needs that might not have been met.

Don't give in

 

The company may try to wriggle out of upholding your complaint by saying that all this information was provided to you in writing after the sale. If it does do this, then don't be put off – if they broke the rules, they broke the rules – which means you can complain.

The rules are very clear that you must be given a certain amount of information at the time you are buying the insurance so you can make an informed decision about whether the insurance is right for you or not.

If you weren't told about things like cost and policy exclusions until after you had bought the insurance then you couldn't take these things into account when make your decision.

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Hi all

 

Andie, did a bit of that trawling, shouldn't be too hard to get that info btw. Looking forward to seeing what next week brings, but have to go start the transformation now....its a bit more work nowadays lol

 

Happy Sat night everyone, Beer we go!

Dipply75

 

I am in no way a legal advisor and only speak from my own experiences and the helpful advice of those in the same boat! :p

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This week I sent a letter to Welcome saying their agreement is unenforceable (thanks to PeterBard) and I would not be paying anymore, no reply from them yet!! Can I still claim back PPI that was missold? Or does the fact the agreement is unenforceable work both ways? I feel quite bitter that I paid over £6k on something I could never claim on.

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