Anyone beleive their statements have been doctored?

[Camdenite]

I've never seen a thread on this but I have good reason to beleive that a Credit Card Co have tampered with my statements before sending them out (I won't name the company here, for fear of the thread being removed for being libelous).

 

The CC company have failed to fully comply with my S.A.R - (Subject Access Request) (missiing about eight months of statements) and on one of the later statements from just before I cleared the account and threw the card away, they claim they refunded me over £200 in charges. Now, either they were years ahead of the game and realised what a rip off they were or they have added this phantom refund. I certainly have no recollection of them ever being credited to my account. Any ideas how I prove it?

 

I just want to start a thread to see if anyone else has had a similar problem?

[Rooster-UK]

Unless you have the original statements to compare with the ones that they supply later, you will have great difficulty in proving it.

[finlander]

hi,

 

the only other alternative you have is to contact your local police and make an allegation of crime. Police policy is that they have to record a crime allegation if you insist. If they then don't investigate then you can make a official complaint. They then have to justify why the crime wasn't investigated and what they intend to do. It is more likely they will then investigate. If that happens then unlike SAR's and CCA requests it is not upto the CC copany what they supply. If they do not work voluntarily wuth the police then they can obtain a search warrant and obtain the information . If they do not co-operate then all sorts of weird and wonderful things come into play like attempting to pervert the course of justice etc. Its upto you how far you want to push.

Surely if they refunded the money it must be on the statements of the account they refunded it to? why not check there first?

 

geoff:)

[Camdenite]

Cheers both. I knew it would be a tough one. Finlaner - the credit was made to the outstanding balance of the card in question, not to another account, so it's difficult for me to argue it, but I'm just seeing if I could build up a wealth of evidence against this particular company with other people coming forward to claim the same thing, as happened immediately on my original thread concerning this.

 

If there's a few of us claiming the same thing then we may be able to collectively raise the matter.

 

Anyone who wants to know who I'm talking about, please PM me.

[kog]

It is important that you make a complaint about what you think has happend. Even though you can't prove it happend, if you get your complaint on record the chances are there will be others who have noticed the same thing happening with their statements. And if they also complain then a patern will build up and something will then be done about it.

 

Keep those complaints rolling.

[Camdenite]

Thanks Kog. Do you mean a complaint to the company concerned or to the FOS or even police?

[bobtail]

I have a similar complaint but fear ridicule if its my bad maths

Is there someone I could pm to send a copy of my statement to?

 

My statements are for a loan and they are printed on headed papaer with no id mark as they usually do, the figures mathematically dont add up and theres monies on here with no explaination of what they are for.

[Camdenite]

Hi Bobtail. It's not good form to PM a mod (moderator) but one of the kind souls should see your request soon enough and respond.

[bobtail]

Hi Bobtail. It's not good form to PM a mod (moderator) but one of the kind souls should see your request soon enough and respond.

 

I understand that but I dont want the document in the public eye.

[Camdenite]

Fair enough. What I meant was that they will see this sooner or later and will request that you PM them.

 

Sorry for the confusion.