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    • Indians, traditionally known as avid savers, are now stashing away less money and borrowing more.View the full article
    • the claimant in their WS can refer to whatever previous CC judgements they like, as we do in our WS's, but CC judgements do not set a legal precedence. however, they do often refer to judgements like Bevis, those cases do created a precedence as they were court of appeal rulings. as for if the defendant, prior to the raising of a claim, dobbed themselves in as the driver in writing during any appeal to the PPC, i don't think we've seen one case whereby the claimant referred to such in their WS.. ?? but they certainly typically include said appeal letters in their exhibits. i certainly dont think it's a good idea to 'remind' them of such at the defence stage, even if the defendant did admit such in a written appeal. i would further go as far to say, that could be even more damaging to the whole case than a judge admonishing a defendant for not appealing to the PPC in the 1st place. it sort of blows the defendant out the water before the judge reads anything else. dx  
    • Hi LFI, Your knowledge in this area is greater than I could possibly hope to have and as such I appreciate your feedback. I'm not sure that I agree the reason why a barrister would say that, only to get new customers, I'm sure he must have had professional experience in this area that qualifies him to make that point. 🙂 In your point 1 you mention: 1] there is a real danger that some part of the appeal will point out that the person appealing [the keeper ] is also the driver. I understand the point you are making but I was referring to when the keeper is also the driver and admits it later and only in this circumstance, but I understand what you are saying. I take on board the issues you raise in point 2. Is it possible that a PPC (claimant) could refer back to the case above as proof that the motorist should have appealed, like they refer back to other cases? Thanks once again for the feedback.
    • Well barristers would say that in the hope that motorists would go to them for advice -obviously paid advice.  The problem with appealing is at least twofold. 1] there is a real danger that some part of the appeal will point out that the person appealing [the keeper ] is also the driver.  And in a lot of cases the last thing the keeper wants when they are also the driver is that the parking company knows that. It makes it so much easier for them as the majority  of Judges do not accept that the keeper and the driver are the same person for obvious reasons. Often they are not the same person especially when it is a family car where the husband, wife and children are all insured to drive the same car. On top of that  just about every person who has a valid insurance policy is able to drive another person's vehicle. So there are many possibilities and it should be up to the parking company to prove it to some extent.  Most parking company's do not accept appeals under virtually any circumstances. But insist that you carry on and appeal to their so called impartial jury who are often anything but impartial. By turning down that second appeal, many motorists pay up because they don't know enough about PoFA to argue with those decisions which brings us to the second problem. 2] the major parking companies are mostly unscrupulous, lying cheating scrotes. So when you appeal and your reasons look as if they would have merit in Court, they then go about  concocting a Witness Statement to debunk that challenge. We feel that by leaving what we think are the strongest arguments to our Member's Witness Statements, it leaves insufficient time to be thwarted with their lies etc. And when the motorists defence is good enough to win, it should win regardless of when it is first produced.   
    • S13 (2)The creditor may not exercise the right under paragraph 4 to recover from the keeper any unpaid parking charges specified in the notice to keeper if, within the period of 28 days beginning with the day after that on which that notice was given, the creditor is given— (a)a statement signed by or on behalf of the vehicle-hire firm to the effect that at the material time the vehicle was hired to a named person under a hire agreement; (b)a copy of the hire agreement; and (c)a copy of a statement of liability signed by the hirer under that hire agreement. As  Arval has complied with the above they cannot be pursued by EC----- ------------------------------------------------------------------------------------------------------------------------------------------------------------------- S14 [1]   the creditor may recover those charges (so far as they remain unpaid) from the hirer. (2)The conditions are that— (a)the creditor has within the relevant period given the hirer a notice in accordance with sub-paragraph (5) (a “notice to hirer”), together with a copy of the documents mentioned in paragraph 13(2) and the notice to keeper; (b)a period of 21 days beginning with the day on which the notice to hirer was given has elapsed;  As ECP did not send copies of the documents to your company and they have given 28 days instead of 21 days they have failed to comply with  the Act so you and your Company are absolved from paying. That is not to say that they won't continue asking to be paid as they do not have the faintest idea how PoFA works. 
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Powergen shuts India call centres


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From http://news.bbc.co.uk/1/hi/business/5083838.stm

 

Energy firm Powergen is to close its Indian call centres, with staff in the UK dealing with customers instead.

 

It said the move would create 450 new jobs by the end of the year and reduce the number of customer complaints.

 

 

Powergen began using call centres in India five years ago citing, like many other businesses, the financial benefits it brought.

But the firm said it was "not prepared to achieve savings at the risk or expense of customer satisfaction".

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Should think so too. Would take a bit more persuasion before I go back to them though.

Just the FAQ’s ma'am. Please read 'em thoroughly before jumping in. Cheers :)

 

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Should think so too. Would take a bit more persuasion before I go back to them though.

 

Don't even get me started on Powergen.. phoning up after leaving them to tell you your new supplier are criminals and a bunch of fraudsters (on more than one occasion) is an interesting sales technique. And that's just the tip of the iceberg..

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Hurrah ! someones seen sense...

 

have BT Broadband got an indian call centre too now ?

 

Think they might just have.. colleague of mine phoned them the other day. 1st call went.. 'Are you in India?' 'No, Scotland'.. gets put through to a Scottish sounding supervisor. 2nd call, he asked where the bloke was. 'In Scotland'. 'Whereabouts in Scotland', says my colleague. 'London', says the bloke. Dear me..

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About ***** time.

 

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The advice I give in relation to benefits should be viewed as general advice and not specific to your individual claim circumstances. I cannot give specific advice on your claim as I cannot access the claim.

 

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British Gas

BT

Capital One

Norwich Union

Abbey

The Trainline.com

 

To name but a few

The advice I give in relation to benefits should be viewed as general advice and not specific to your individual claim circumstances. I cannot give specific advice on your claim as I cannot access the claim.

 

If you find the advice useful please click on my scales.

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As far as the NU ones go theyre coming back to the UK too after many customer complaints, don't know if it's official yet but it is going to happen

 

(One of the seriously high up big wigs lives near us and he says its going to be done to woo customers back who left over having to talk to someone using a crib sheet who you could hardly understand)

 

So watch this space on NU

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As far as the NU ones go theyre coming back to the UK too after many customer complaints, don't know if it's official yet but it is going to happen

 

(One of the seriously high up big wigs lives near us and he says its going to be done to woo customers back who left over having to talk to someone using a crib sheet who you could hardly understand)

 

So watch this space on NU

 

Interesting, NU are now adding RAC Direct to the outsourced list which will go live in June/July. :( Wish this big wig would hurry up and stop it happening! hehe.

In Insurance, thinking "It wont happen to me" could mean you dont have the cover you want at a time when you want it! - Dont always reject a Courtesy Car or Legal because you find the cost too much! Whats more valuable? YOU or the Policy Premium?

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Next time I see them ill ask them about it, last I heard was that they weren't going to do this as its crazy trying to get an indian to understand where you are in the UK when you take accents into account.

 

I dont know whether the RAC side of it is still going ahead to be honest I really thought they had scrapped that plan after complaints, if it is going ahead its possible those jobs are going and the insurance ones are coming back.

 

Again having said that when I had to make a claim on our NU car insurance I didnt speak to an indian call centre so it is possible its just sales thats out there?

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  • 1 month later...

Morethan insurance use India.

 

I work for Powergen and I can honestly say things have improved so much since they kicked em out. Seriously their is a huge mission going on to improve customer service and getting rid of inbound calls to India was just the first step.

Although with any company running call centre it just depends who you get through too. Good and bad advisors everywere.

 

I am one of the good ones that are on the customers side, I put myself in each customers shoes. Some though just dont give a damm.

 

 

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Morethan insurance use India.

 

I work for Powergen and I can honestly say things have improved so much since they kicked em out. Seriously their is a huge mission going on to improve customer service and getting rid of inbound calls to India was just the first step.

Although with any company running call centre it just depends who you get through too. Good and bad advisors everywere.

 

I am one of the good ones that are on the customers side, I put myself in each customers shoes. Some though just dont give a damm.

 

 

You're in the ame club as me then. One of the few who give a damn about their job and the person on the other end of the phone.

The advice I give in relation to benefits should be viewed as general advice and not specific to your individual claim circumstances. I cannot give specific advice on your claim as I cannot access the claim.

 

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You're in the same club as me then. One of the few who give a damn about their job and the person on the other end of the phone.

 

Totally agree with you here!

Recent press has announced NU Directs plans to shut the Liverpool contact centre with the loss of 321 jobs in October. UK staff are friendly, helpful and understand your needs. (tho fed up with dealing with mistakes from offshore centres) Where are these jobs going? - offshore and to Bishopbriggs, so at least some are staying in the UK but it doesnt help that offshore NU centres are now taking RAC Direct calls too.

 

I found that if you want a UK operator, try the NU Internet phone number - this will connect to Norwich, Scotland and Sheffield.

 

If only all Companies follow suit to Powergen!

In Insurance, thinking "It wont happen to me" could mean you dont have the cover you want at a time when you want it! - Dont always reject a Courtesy Car or Legal because you find the cost too much! Whats more valuable? YOU or the Policy Premium?

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