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    • Banks have different limits above which they require Probate. So it may be Probate is not needed, although as he died with no Will that could complicate things. Is all the £28k with Virgin Money? Your wife should contact all banks who hold his money with the death certificate and ask them what they need to release the funds to her. Most banks have a central "bereavement department". Check their websites. Use that department rather than general call centre or bank branch. Your wife may also have to provide evidence that she is his daughter. When his wife died it sounds like they had a joint bank account so that's why her money just went across to him. But as it isn't a joint account now transfer to your wife won't be quite that simple.  
    • That explains it then. MET's fantasy is that it's a pay car park.  You're only let off paying if you are a Starbucks customer which you can't be when Starbucks is closed.  'Cos otherwise lots of people would abuse the car park facilities on the far edge of the Stansted Airport area in the middle of nowhere to ... admire the bushes?  Look at the cloudy sky? The important thing is that we have around 140 cases for this site, and MET have only tried court seven times.  Even then, they had no intention of getting as far as a hearing, they were attempting to intimidate the motorists into paying, when the Caggers defended the cases MET discontinued.
    • She's an only child and he as a brother and sister. He has no will and we have done a check on this to find out if he had left one and nothing has come up. He has savings of around 28k His sister and brother are well off so 28k is nothing to them and aren't interested in his money. This just leaves my wife/his daughter. Would this still need to go to probate there is no estate e.g house or business to sell and the amount left in his bank is just small? When his wife died they just closed her bank account and moved her money across to his account and we just assumed that once my wife has handed in the death certificate and shown evidence of who she is the same would apply to her? We don't know yet the council have only just written to us today with a guide of what to do next.  
    • Did your FiL leave a Will and if so who is the Executor? Strictly speaking banks could refuse to take instructions until Probate is granted but In practice I would expect the bank to take instructions to cancel the DD if the Executor presents the death certificate and a certified copy of the Will
    • Hi   Sorry I probably wasn't clear enough. He had lived in the flat until December 2022 with Dementia by this time it was unsafe for him to have capacity to live on his own and he had to move into a nursing home. We had left it too late to apply for power of attorney so approached a solicitor in March last year for Deputyship. We were still in the process of dealing with it by May 2024. He passed away a few weeks ago and the solicitor was contacted to halt the application and we will just pay the fees of what work he has done up until now. My wife was the named person on her dads bank account but we didn't have the ability to alter any direct debits hence the reasons for applying for Deputyship as we were having problems trying to stop some payments coming out of his account Eon being another difficult company. We kept his flat on from December 2022 - August 2023. it was at this point I contacted Sancutary housing to inform them he was no longer living in the flat, it had been cleared out and was ready for a new tenant and that he had Dementia and had moved into a nursing home December 2022 and explained the reasons why we kept it on. As the named person to speak on his behalf I asked them what proof they needed in order to give notice on the flat e.g proof of dementia and proof that he was living in a nursing home and anything else they wanted. The lady in the upstairs flat and some of the other residence in the street had asked about him and we had told them he had moved into a nursing home. The lady in the upstairs flat wanted his flat for medical reasons so asked us once we had given notice could be let her know and she'll ask them if she can have it. We explained the difficulties and it was left at that but I did tell her I would let her know once notice was given. I contacted the company by email a number of times and also telephone conversations and nobody followed it up and it wasn't till the end of February this year that the housing manager for the area wrote to our home address to ask about him that he had been to the flat a couple of times and nobody answered and he had asked some of the residence in the street and they hadn't seen him for sometime. There was an email address on the letter so I contacted him and copied in the last 2 emails I sent Sanctuary regarding me wanting to give notice on the flat for at least 9 months explaining that it went ignored as well as telephone calls. I also stated I wanted to have his rent payments returned from the date I wanted to give notice which was from August 2023 as the bank wouldn't let us stop the DD without POT or deputyship explaining we were in the process of Deputyship. He gave some excuse about not having POT to cancel on his behalf and spoke to someone in HR and said he would contact the nursing home to confirm he was there with Dementia and if it all checks out we can give notice on the flat which came to an end on the 22 March 2024. There was not mention of back payments for the rent already paid or the fact I had asked to give notice in August 2023. Despite someone living in the flat from 1st April they continue to take DD payments for the flat and have taken another 2 payments of £501. another concerning thing despite Eon not allowing us to cancel the DD to his account the lady upstairs informed Eon that she was moving into the flat February 2024 and Eon refunding the account to his bank and said in an email sorry you are leaving us and canceled his account. Something they wouldn't let us do but a stranger. She also changed her bank account to his address despite the fact notice hadn't been given on the flat yet. So we need to find out how much information Sanctuary actually had for her to tell her power company she was moving into the flat in February despite the housing manager only just getting in contact to find out where he was. So a complaint is going into Eon and Sanctuary and we are going to take advice and ask the bank to charge back the rent. My wife hasn't taken the death certificate to the bank yet to inform them of his passing.  
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Spitting blood: My complacency with Abbey may have cost me one month’s salary


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I decided to get the ball rolling and claim back charges from Abbey Bank, Abbey MBNA Credit Card, Nat West Credit Card and GE Capital Finance for a total of £7.5k excluding interest. The speed of response from each orgainisation has varied immensely.

 

Abbey Bank Account Claim - £4900

I sent an initial request for refund on 10.04.07 and within the 14 day period received a standard response from Abbey's Complaints department stating that they would need 8 weeks to investigate.

 

24.04.07. I sent the standard Letter Before Action, giving them 14 days to respond.

 

25.04.07 - I received a letter from Abbey kindly asking for another four weeks to fully review my case.

 

Fair enough, I thought. Best to exhaust all options before proceeding to court. Plus I needed to time read up all the advice given on this site.

 

01/06/07- SPITTING BLOOD!! I checked my bank account balance online and found that my £2000 overdraft had been removed, without any written warning. NONE!

 

I didn't find out about the removal of my overdraft until after close of business today. I called Abbey's call centre this evening, who have referred me to their Debt Management department so that I can discuss the repayment of my overdraft tomorrow. If they do not agree to reinstate my overdraft in the morning, I will have unpaid standing orders, direct debits, pending card payments and regular transfers, which will result in more charges from multiple organisation AND not to mention no money at all for a whole month. I do not even have the funds to take them to court now!! They have made sure of that. &^%$#!!

 

I did not complete the set up of a parachute bank account before this process so my entire months salary due to be credited to my account on Wednesday will be swallowed up by the absence of the overdraft. It's my fault, I should have arranged for my salary to go into another account as soon as I had instigated the reclaim of charges process.

 

PLEASE BE WARNED by my mistake. Abbey are most definitely Shabby Scabies. My overdraft was not due for renewal for another five months yet. I am certain this has happened because I have asked for my charges back. I am so annoyed, if they had given me one month notice, I could have arranged to redirect payments etc etc

 

Make sure you follow all the guidelines on this site. Set up another bank account first. Transfer all standing orders and payment commitments beforehand.

 

I will give them the 8 weeks they've asked for to review my case but this is it now. Total WAR! They have totally messed me up again and I will not give up until I have every single last penny from them back, without fail.

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Hi Drive, no advice here but just wanted 2 say i can totally empathise with how mad u r at them, its disgusting!!!!

im sure someone on here will read this and give u some help to shove it right back at them!!!!

gd luck ;)

bonnie

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Thanks to all for the encouragement and feedback. It is very reassuring to know that others are out there with similar experiences, who are either at the same stage or have succeeded further. I am most annoyed at the fact that they didn't even bother to inform me that they were taking the overdraft away first.

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I think that you may have some sort of recourse to action here, they HAVE to give you 28 days notice, its in the T&C's

Lula

 

Lula v Abbey - Settled

Lula v Abbey (2) - Settled

Lula v Abbey (3) - Stayed

 

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Hi

 

Not sure if this is what has happened to my husband. Online his available balance is way different to what it ought to be, so I googled the problem and apparently Abbey have been having some sort of technical problem.

My husband also spoke to Abbey who seemed to know about the problem, although sometimes you do get the impression that they are just trying to get you off the phone.

 

He's calling back this morning to see what the problem is - maybe his o.d. facility has been removed, maybe it really is a technical fault.

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Drive

 

Which number did you ring? I have just rung 0845 9 724 724 and received a different answer to you. Basically along the lines of "there are aware there is a problem" I was then asked how much my overdraft was and it was reinstated over the phone.......

 

A similar thing happened last year (I think about the same time) where O/D's didn't transfer over automatically.

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I called the usual number 0845 9 724 724. I will call them now and try to stay calm! They have also given me Debt Management's telephone number

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You are right. Abbey are experiencing technical difficulties and they expect the overdraft system to update this afternoon. I have been told that my overdraft should be reinstated in a few hours time. I didn't bother with the debt management department. Let's hope I don't get charged for any transactions made whilst the overdraft was removed.

 

This is a lesson and a warning for me! I will be setting up a parachute account, today.

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Drive

 

They probably WILL withdraw your O/D. They did mine BUT they HAVE to give you either 28 or 30 days notice (can't remember which).

Hopefully you'll have your other account up and running by then.

 

They're real b**ggers:mad:

 

Good Luck

Cassie

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My overdraft has not been updated. Their systems have gone down now. My payment for grocery shopping which was due to be delivered this afternoon has been cancelled as the payment was declined. The service you get from Abbey really depends on which call centre you get routed to. I have just been advised that the call operative I spoke to earlier this morning could have manually reinstated my overdraft. Now I have to wait for their systems to come back online (hopefully today but no promises) It is frustrating. I look forward to taking my business elsewhere. After 20 years with them I have had enough!

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