Jump to content


  • Tweets

  • Posts

    • Couldn't agree more, really wanted a true ruling on this just for the knowledge but pretty sure the Judge made some decisions today that he didn't need to?.. maybe they all go this way on the day? We hear back so few post court dates I'm not sure. Each Judge has some level of discretion. Their sol was another Junior not even working at their Firm, so couldn't speak directly for them! that was fortunate I think because if she would have rejected in court better, she might have  been able to force ruling, we are at that point!, everybody there!!, Judge basically said openly that he can see everything for Judgement!!!  but she just said "I can speak to the claimant and find out!" - creating the opportunity for me to accept. I really think the Judge did me a favor today by saying it without saying it. Knowing the rep for the sol couldn't really speak to the idea in the moment. Been to court twice in a fortnight, on both occasions heard 4 times with others and both of my claims, the clerk mention to one or both parties "Letting the Judge know if you want to have a quick chat with each other"! So, it appears there's an expectation of the court that there is one last attempt at settling before going through the door. So, not a Sol tactic, just Court process!. Judge was not happy we hadn't tried to settle outside! We couldn't because she went to the loo and the Judge called us in 10 minutes early! - another reason to stand down to allow that conv to happen. Stars aligned there for me I think. But yeh, if the sol themselves, or someone who can make decisions on the case were in court, I would have received a Judgement against today I think. She was an 'advocate'.. if I recall her intro to me correctly.. So verbal arguments can throw spanners in Court because Plinks dogs outsource their work and send a Junior advocate.
    • that was a good saving on an £8k debt dx
    • Find out how the UK general elections works, how to register to vote, and what to do on voting day.View the full article
    • "We suffer more in imagination than in reality" - really pleased this all happened. Settled by TO, full amount save as to costs and without interest claimed. I consider this a success but feel free to move this thread to wherever it's appropriate. I say it's a success because when I started this journey I was in a position of looking to pay interest on all these accounts, allowing them to default stopped that and so even though I am paying the full amount, it is without a doubt reduced from my position 3 years ago and I feel knowing this outcome was possible, happy to gotten this far, defended myself in person and left with a loan with terms I could only dream of, written into law as interest free! I will make better decisions in the future on other accounts, knowing key stages of this whole process. We had the opportunity to speak in court, Judge (feels like just before a ruling) was clear in such that he 'had all the relevant paperwork to make a judgement'. He wasn't pleased I hadn't settled before Court.. but then stated due to WS and verbal arguments on why I haven't settled, from my WS conclusion as follows: "11. The Defendant was not given ample evidence to prove the debt and therefore was not required to enter settlement negotiations. Should the debt be proved in the future, the Defendant is willing to enter such negotiations with the Claimant. "  He offered to stand down the case to give us chance to settle and that that was for my benefit specifically - their Sols didn't want to, he asked me whether I wanted to proceed to judgement or be given the opportunity to settle. Naturally, I snapped his hand off and we entered negotiations (took about 45 minutes). He added I should get legal advice for matters such as these. They were unwilling to agree to a TO unless it was full amount claimed, plus costs, plus interest. Which I rejected as I felt that was unfair in light of the circumstances and the judges comments, I then countered with full amount minus all costs and interest over 84 months. They accepted that. I believe the Judge wouldn't have been happy if they didn't accept a payment plan for the full amount, at this late stage. The judge was very impressed by my articulate defence and WS (Thanks CAG!) he respected that I was wiling to engage with the process but commented only I  can know whether this debt is mine, but stated that Civil cases were based on balance of probabilities, not without shadow of a doubt, and all he needs to determine is whether the account existed. Verbal arguments aside; he has enough evidence in paperwork for that. He clarified that a copy of a DN and NOA is sufficient proof based on balance of probabilities that they were served. I still disagree, but hey, I'm just me.. It's definitely not strict proof as basically I have to prove the negative (I didn't receive them/they were not served), which is impossible. Overall, a great result I think! BT  
    • Seeking further advice now. The 33 days in which the defendant has to submit a defence expires at 16:00 tomorrow. The defendant has submitted an acknowledgement of service but looking to get the claim awarded by default in failure to submit the defence. This is MoneyClaim Online and can see an option to request a default judgement but believe that is for failure to acknowledge the claim within 14 days??  So being MoneyClaim Online, how do I request the claim be awarded in my favour?
  • Recommended Topics

  • Our picks

    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like
  • Recommended Topics

Incorrect final bill from British Gas


style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 6106 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

Hi All,

 

Been reading some threads and seems I am not the only person staggered by the incompetence of British Gas.

 

Dissatisfied with their charges, I changed supplier to Atlantic and was told by BG that I would get a final bill and if I wanted to come back to them, they'd throw a party etc etc etc..

 

Anyway, I'd been paying by DD at £33 per month for my electricity with them and my last statement had been about £25 in debit which I expected as it was over the winter so I reckoned my final bill would be around £30 or so. When it arrived on the doorstep, it was £241.93 which is around 8 months payments!!!

 

I read through the monthly breakdown and not only was it added up incorrectly, they had backdated my electricity usage to November 05!!

Now this would not have been too bad had they included the payments I had made since November 05 but they decided just to take account of the last 9 months payments!!

 

I rang and spoke to a really nice girl who agreed there had been some kind of a problem and it looked like I may have been charged twice. She said she would get someone to look into it and call me back once there was any news. She did call me back the following week but only to tell me there was no news!

 

The next thing I heard from BG was a letter threatening legal action if I didn't pay up immediately!!! Needless to say, I rang and ranted and they then told me it was still being looked into 2 weeks after my original call!

 

I'm about to write and complain so has anyone had a similar experience and can you advise who I should write to??:-x

Link to post
Share on other sites

Jackie

 

BG have done exactly the same to my daughter, raised a bill from Nov 06, or more precisely when she first moved into her new rented house without fully taking into account previous payments. Basically, when you look at the bill it's almost impossible to decipher how they have arrived at their cost. I suspect its been computer generated without human intervention to check that is correct. I will shortly be writing to BG and may send a copy to their chief exec as I am very annoyed at their continual incompetence. We have to date made several telephone calls to sort out her billing all with promises to resolve etc but to no avail. The moral of this story is to 'Bin BG' until such time that they can get their act together which unfortunately has been a long long time and still no better. It's about time Watchdog gave them another humiliation I think.

 

Send your complaints to BG's chief exec, I am sure his name and address are on this site somewhere. Also mark it 'Personal and Confidential' then his secretary won't intercept it and add it to the thousands of other complaints.

Link to post
Share on other sites

same problem changed to Atlantic both gas and elect expected bill about

£30 each =£60ish.

Gas ok no charge Elect £292.35 then £277

Passed to Robinson Way debt collectors .Phoned them they told me they were managing the account and if I could settle now they would knock £100 of the account. ???

I have requested a copy of the agreement/ contract which I signed

I requested this March 2006 and disputed the amount no reply.

My details have now been entered on the Experian site as a bad debt £277. The default date is 4/2007 . A default notice has not been issued.

I did not give my permission for my data to be shared with two third parties.

I intend to use the Data Act Subject Access Request (1998)(£10.00fee) and will be requesting all details which BG have including a transcript of all telephone calls manual intervention all correspondence bills statements tariffs price increases everything that applies to me.

BG will try to define exactly what you want to reduce there costs and the time taken to provide the details I am requesting the last 32 years and I expect it within the 40 day

This information may help me understand there demands as I have lived in the same house for over forty years from this i will be able to see what my usage was

Link to post
Share on other sites

Hi ,

I am going through similar problems with BG ,

I moved in with my partner in Jan and rented my place out to a tenant,

 

I rang BG and told them and gave them a final reading, they sent me a 'Final bill' for £11.50 which i paid by cheque.

 

Just a few weeks prior to this i had a rebate of £87.24 from BG as i had overpaid on my Direct Debits.

 

A couple of months later i had a letter sent to my partners address

saying i owe a bill of £87.24 for gas used at my old address.

(seems a coincidence that the bill is for the same amount of my rebate)

 

I went through the usual procedure of ringing them and being put on hold for half hour , eventually getting through and being passed to 3 different depts as nobody seemed to have a clue.

I got fed up and hung up on them.

 

Since then i have had a couple of reminders, then i had a postcard saying i was going to get a calll from a Mr Lewis of Hunter Forrest,

(i believe these are some debt agency)

 

Has anyone any ideas of what i should do next?

I dont have time to waste trying to get through to BG,

I was thinking of taking the matter up with a solicitor

but any advice would be good.

 

Regards

carrothead

Link to post
Share on other sites

#72 (permalink) Notpayinapenny vbmenu_register("postmenu_775571", true);

Basic Account Customer

 

Join Date: Apr 2007

Posts: 8

reputation_pos.gif

 

 

icon1.gif Re: UKPC parking fine

I received yet another letter yesterday from Hunter Forrest with all the usual ...County Court Judgement...Registry Trust ...court fees...etc and a phone number to ring 01527 571060. I started the converstaion asking about the relationship of Hunter to UKPC and was told UKPC are a client - I questioned the reason for the same address and registered number - I was put on hold for a while then told that Hunter Forrest send out letters with UKPC logo printed on them - this means that the debt collector was sending out letters pretending to be the client. After this I told the person I was speaking to my reference number so I could discuss the case and was told that UKPC had instructed them to send everything back. The letters must have apparently crossed in the post. I asked Hunter to withdraw their latest threatening letter, to which I was told they would wrote confirming that their client had told them not to proceed.

I'm not celebrating yet, bit I am feeling much happier - stick to your guns folks!!

user_offline.gifreputation.gif vbrep_register("775571") report.gif

 

This is on our site have a look it will tell a lot about hunter forrest

Link to post
Share on other sites

who were the reminders from BG ?

Have they told you that Forrester's will call you?

If I called you would you pay me money ?

How did Mr Lewis get your information without your authority

Data Protection Issie ?

 

 

Advice wait for the call stay in for the next week you may miss it lol

 

No seriously it`s there call excuse the pun

keep us all informed

and all out there help CARROTHEAD

Link to post
Share on other sites

who were the reminders from BG ?

Yes reminders from BG, threatening me with legal action etc

 

Have they told you that Forrester's will call you?

No, the first i knew about Hunter Forrest was the postcard i recd.

 

If I called you would you pay me money ?

probably not

 

How did Mr Lewis get your information without your authority?

Actually a couple of days previous my next door neighbour told us that she had recd a phone call from someone(they wouldnt say who)asking for our names! she didnt tell them anything. im thinking now that this was something to do with it as the postcard we recd was to 'The Occupier'

But surely if they were acting on behalf of BG then they would know my name !???

 

Data Protection Issie ?

 

 

Advice wait for the call stay in for the next week you may miss it lol

 

Thanks for the advice,

I will keep you posted, cheers

Carrothead

Link to post
Share on other sites

  • 2 weeks later...

Dear All,

 

Thanks for the posts but oh my God!!! I sort of thought that if I hung on a bit they would realise their mistake and apologise with a bit of a refund but it appears they prefer to stick their heads in the sand and keep asking for the money!!

Anyway on 27 May got a further letter demanding payment so I rang up in a fury and got the usual oh yes, we are looking into it, automated letter etc etc etc but I was not having it this time. I demanded the name of the complaints manager and eventually after about 30 minutes got to speak to a Mr Abbas who said he was "one of the managers". I wrote a letter of complaint to him and sent it recorded delivery on 1 June. I told them they had 7 days to reply as my initial complaint was made by phone in early May and also said that if I got further calls or letters, I would be pursuing them under the harrassment act.

Needless to say, yesterday I got a phone call from BG and as usual, they asked me to confirm who I was etc and she then said, "Right, lets see what we are calling you about" Unbelievable!!!

I said " Are you calling me about a final payment of over £200 that I don't owe and have written to you and spoken to you about on a number of occasions?"

She then decided to look at my account and told me that a complaint reference had been entered on 8 June and they would try and get a response within 28 days!!!

I didn't even bother arguing - I've gone straight to energywatch and entered the details of my complaint on line. Watch this space!:x:mad::x:mad::-x :-x

Link to post
Share on other sites

Grrrrrr....

 

Letter in the post this morning from good old BG. Nope, wasnt letter of apology etc etc etc, it was a letter threatening court action!

 

Rang them in a fury and was answered incredibly quickly - only to be told that all the systems were down and someone would phone me back. Needless to say, nobody has.

 

Should I inform Energywatch of this latest development and can I use the Protection from Harrassment Act as I have had 2 threatening letters from them now despite their admitting there is some kind of error on my account?

 

Any advice would be gratefully recieved!

Link to post
Share on other sites

I now know why BG charge so much - it is because they send me a bloody letter every single day demanding money they have already agreed I don't owe!!

 

I rang and absolutely blew my top at the poor operative who answered my call. She told me that because there wasn't a 'block' on my account, I would keep getting the letters. She said 'blocks' were only put on in exceptional circumstances. I spontaneously combusted and asked her if it was normal for BG to send incorrect bills and then attempt to scare the life out of the customer by sending threatening letters despite regular contact being made by myself - or was this exceptional?

 

She went away for a while and came back and told me a block had been put on my account and it would remain for 28 days by which time I should have had a response to my complaint. She then gave me her name and telephone extension as a point of contact.

 

I should say that this lady was very pleasant and didn't try and waffle her way out of dealing with me but it is a shame I had to rage to get that level of service.

 

Just as a matter of interest, there is an article about BG in todays Guardian G2 section with further evidence of the incompetence of BG. It appears I am actually getting quite good service as they did threaten a couple with court who had never actually had an account with BG!!

 

So still waiting to see what happens with Energywatch and my complaint.

Link to post
Share on other sites

  • 2 weeks later...

Well, they seemed to respond quickly to Energywatch! I got a letter on Friday from their Customer Relations Team. All looking good so far?

 

No, of course not. I was now clearly worthy of a 'prompt response', but sadly, not yet worthy of an accurate one.

 

BG say in their letter that they had billed me in March 2006 and had taken into account the 3 payments I had made up to this time - CORRECT.

 

They say that the balance as at March 2006 is shown on the final bill- CORRECT

 

They say that all payments since March 2006 are included on the bill - (Well I think they have overlooked one but in essence - CORRECT)

 

So, if everything so far is based on figures at March 2006, why are they STILL basing my electricity use on November 2005????

 

Surely this is not complicated!!!!

 

To make matters worse, Energywatch had recieved a copy of the letter and stated it appeared to resolve all the issues I had raised and so considered the case closed - I THINK NOT! (In fairness to energywatch, they didn't have full details of the bill)

 

I rang in a rage and spoke to someone who completely agreed with me and said he would look into it and get back to me, at the latest, by Monday.......we shall see...:evil:

Link to post
Share on other sites

  • 1 month later...

Really can't believe this is still ongoing!! Got a letter from BG all apologetic etc etc etc but still saying that their final bill was correct!!!!

Energywatch asked me if they could close my file? What?! Anyway, replied to energywatch telling them still not resolved and to keep on.

 

Got another letter from BG recently saying really sorry, really busy, still looking into it etc....yawn yawn yawn..

 

Few days later, got another letter, yep another one threatening court action but this one for a lesser amount?

 

Got reply from energywatch with a further reply from BG saying that they were still looking into it etc etc etc and had put a block on my account to make sure no reminder letters were sent out? Hmmm, so the one I got a few days ago was???

 

To be honest, bit peeved with energywatch too; they don't seem to have any real teeth when it comes to getting BG to act appropriately when dealing with complaints.

 

Think best course of action is to let them take me to court - should be fun if anyone fancies a day out!!:lol:

Link to post
Share on other sites

When I had issues with BG (not as bad as this) I phoned energy watch who then put me through to the team that could sort things. Eventually they asked me how much I thought the bill should be and changed it to that figure.

Link to post
Share on other sites

I had an incorrect bill from NPower. I got it resolved and written off by energy watch. The bill was for over £300. It was because I was being billed by British Gas and NPower. I moved into a new house and the supplier was NPower but I had always been supplied by British Gas so I asked to change back to BG. NPower put up a fight but after 2 years eventually decided that I could go.

Link to post
Share on other sites

  • 1 month later...

can i join in??

I moved from BG to Scot power in 2006 using uswitch.

last week i received a final notice saying that i owe BG £337.50.

When i phoned to ask which cloud this ammount had been plucked from i was told " oh thats your final bill calculated from 2002!!!"

Turns out that Scot power and BG have 2 different meter readings.

Good aint they ????

Lloyds TSB £816.67 ***WON***

:D

Abbey Bank £705.00 ***WON***

:D

Mbna Europe £365.00 ***WON***

:D

Halifax a/c 1 £335... ***WON***

:D

EVERYTHING IS POSSIBLE, YOU JUST HAVE TO KNOW HOW TO DO IT!!!

Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?


×
×
  • Create New...