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    • Wrongly convicted Horizon victims in Scotland to be exonerated NEWS.STV.TV Victims who faced wrongful convictions are to be exonerated the day after Royal Assent is granted.  
    • If anybody has any advice here, it would be greatly appreciated, I already suffer with pre-existing disabilities & have struggled with this so far. 
    • so return of goods order etc etc read upload  scan pages to jpg, redact in mspaint. the convert to and merge to one mass PDF  read upload and use the online listed sites for all 3 stages. do you want to keep the car? i will guess this was a manual paper claimform direct from the co.court or was it org sent from salford bulk processing and has just got reaq ssigned?      
    • Speaking of the reformatory boys, here they are with all of their supporters, some of whom traveled with them from miles away, all carefully crammed together and photographed to look like there were more than about 80 .. rather like Farages last rally with even fewer people crammed around what looked like an ice cream van or mobile tea bar ... Although a number in the crowd apparently thought they were at a vintage car rally as they appeared to be chanting 'crank-her'. A vintage Bentley must be out of view.   Is this all there is? Its less than the Tory candidate. - shut up and smile while they get a camera angle that looks better
    • in order for us to help you we require the following information:- Which Court have you received the claim from ? Canterbury Name of the Claimant ? Moneybarn No 1   How many defendant's  joint or self ? One Date of issue –  29/05/24 Acknowledged by 14/06/24  Defence by 29/06/24  Particulars of Claim PARTICULARS OF CLAIM 1.  By a Conditional Sale Agreement in writing made on 25th August 2022. Between the Claimant and Defendant, the Claimant let to the Defendant on Conditional Sale. A Ford Ranger 3.2 TDCi (200 P S) 4x4 Wildtrack Double Cab Pickup 3200cc (Sep.2015) Registration No, ******* Chassis number ***************** (“The Vehicle”).  A copy of the agreement is attached  2.  The price of the goods was £15,995.00. The Initial Rental was £8500.00.  The total charge for credit was £3575.;17 And the balance of £11,070.17 was payable by 59 equal consecutive monthly instalments of £187 63. payable on the 25th of each month. 3.  The following were expressed conditions of the set agreement, Clause 8: Our Right to End this Agreement  8.1   Subject to sending you the notice as required by law, any of the following events will entitle us to end this Agreement: 8.1.2  You fail to pay the advance payment (if any) or any of the payments as specified on the front page of this agreement or any other sum payable under this Agreement. 8.1.3 If any of the information you have given us before entering into this Agreement or during the term of this Agreement was false 8.1.4 We consider, acting reasonably, that the goods may be in jeopardy or that our rights in the goods may otherwise be prejudiced. 8.1.5 If you die 8.1.6 If a bankruptcy petition is presented against you; if you petition for your own bankruptcy, or make a live arrangement with your creditors or call a meeting of them. 8. 1.7 If in Scotland, you become insolvent or sequestration or a receiver, judicial factor or trustee to be appointed over any of your estate, or effects or suffer an arrestment, charge attachment or other diligence to be issued or levied on any of your estate or effects or suffer any exercise, or threatened exercise of landlords hype hypothec 8.1.8 If you are a partnership, you are dissolved 8.1.9 If the goods are destroyed, lost, stolen and/or treated by the insurer as a total loss in response to an insurance claim. 8.1.10 If we reasonably believe any payment made to us in respect of this Agreement is a proceed of crime. 8.1.11 If steps are taken by us to terminate any other agreement which you have entered into with us. Clause 9.  Effect of Us Terminating Agreement 9.1 If this Agreement terminates under clause 8 the following will apply 9.1.1 Subject to the rights given to you by law, you will no longer be entitled to possession of the goods and must return them to us to an address as we may reasonably specify, (removing or commencing the removal of any cherished plates) together with a V5 registration certificate, both sets of keys and a service record book. If you are unable or unwilling to return the goods to us then we shall collect the goods and we'll charge you in accordance with clause 10.3 9.1.2 We will be entitled to immediate payment from you for all payments and all other sums do under this agreement at the date of termination 9.1.3 We will sell the goods or public sale at the earliest opportunity once the goods are in a reasonable condition which includes a return of the items listed in clause 7.1.4 9.1.4 We will be entitled to immediate payment from you of the rest of the Total Amount Payable under this agreement less: ( a) A rebate for early settlement ias required by law which will be calculated and notified to you at the time of payment (b) The proceeds of sale of the goods (if any) after deduction of all costs associated with finding you and/or the goods, recovery, refurbishment and repair. Insurance, storage, sale, agents fees, cherished plate removal, replacement keys, costs associated with obtaining service history for the goods and in relation to obtaining a duplicate V5 registration certificate 4, The following are particulars required by Civil Procedure Rules. Rule 7.9 as set out in 7.1 and 7.2 of the associated Practice Direction entitled Hire Purchase Claims:- a)     The agreement is dated 25 August 2022. And is between Moneybarn No1 Limited  and xxxxxxxxx under agreement  number xxxxxx. b)    The claimant was one of the original parties to the agreement. c)    The agreement is regulated under the Consumer Credit Act 1974. d)    The goods claimed Ford Ranger 3.2 TDCi ( 200 PS) 4x4 Wildtrack Double Cab Pickup 3200 cc (Sep2015} Registration No ^^^^^^^ Chassis number ***************** e)     The total price of the goods £19570 f)     The paid up sum £1206 5 g)    The unpaid balance of the total price £7505 (to include charges) h)    A default notice was sent to the defendant on 20th February 2024 by First class post i)      The date when the right to demand delivery of the goods accrued 14 March 2024 j)      The amount if any claimed as an alternative to delivery of the goods 7505 22 include charges 5.  At the date of service of the notice the instalments were £562.89 in arrears. 6. By reason of the Termination of the Agreement by the notice, defendant became liable to pay the sum of £7502 7. The date of maturity the agreement is 24th August 2027. 8. Further or alternative by reasons of  the Defendant breaches of the agreement by failing to pay the said instalments, the Defendant evinced an intention no longer to be bound by the Agreement and repudiated it by the said Notice the claimant accepted that repudiation 9. By reason of such repudiation the claimant has suffered loss and damage. Total amount payable £19570 Less sum paid or in arrears by the date of repudiation £12064 97 Balance £7505 (to include charges.) ( The claimant will give credit if necessary for the value of the vehicle if recovered.)  The claimant therefore claims 1.    An order for delivery up of the vehicle 2.    The MoneyClaim to be adjourned generally with liberty to restore,  Upon restoration of the MoneyClaim following return or loss of the vehicle. the Claimant will ensure the pre action protocol for debt claims is followed. 3.    Pursuant to s 90 (1)  of the Consumer Credit Act 1974. An order that the Claimant and/or its agents may enter any premises in which the vehicle is situated in order to recover the vehicle should it not be returned by the Defendant 4.    further or alternatively damages 5.    costs Statement of truth The Claimant believes that the facts stated in these Particulars of Claim are true. The Claimant understands that the proceedings for contempt of court may be brought against anyone who makes or causes to be made a false statement in the document for verified by statement of truth without an honest belief in its truth. I am duly Authorised by the Claimant to sign these Particulars of Claim signed Dated 17th of April 2024  What is the total value of the claim? 7502   Have you received prior notice of a claim being issued pursuant to paragraph 3 of the PAPDC (Pre Action Protocol) ? No   Never heard of this   Have you changed your address since the time at which the debt referred to in the claim was allegedly incurred? No   Did you inform the claimant of your change of address? n/a Is the claim for - a Bank Account (Overdraft) or credit card or loan or catalogue or mobile phone account? No   When did you enter into the original agreement before or after April 2007 ? After  Do you recall how you entered into the agreement...On line /In branch/By post ? In a garage  Is the debt showing on your credit reference files (Experian/Equifax /Etc...) ? Yes  Has the claim been issued by the original creditor or was the account assigned and it is the Debt purchaser who has issued the claim. Original Were you aware the account had been assigned – did you receive a Notice of Assignment? n/a   Did you receive a Default Notice from the original creditor? They said sent but nor received   Have you been receiving statutory notices headed “Notice of Sums in Arrears”  or " Notice of Arrears "– at least once a year ? None seen   Why did you cease payments? Still Paying,   What was the date of your last payment? Yesterday  31st May 2024   Was there a dispute with the original creditor that remains unresolved? No   Did you communicate any financial problems to the original creditor and make any attempt to enter into a debt management plan? Yes on 12 Feb 2024   What you need to do now.   Can't scan, will do via another means as you cant have jpg  
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HSBC Card Services


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How we all doing, im about to sar these over a credit card i had 3 years ago that got changed into a managed loan :rolleyes: . Ive no account number but hopefully, ill get something off the sar.

 

 

Main question is, has anyone had a go at these yet and what kind of responses are people getting?

 

Also anyone know the address, i know its in Southend on Sea somewhere?

 

 

Thanks

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Hi there. I think the ad you need is : 365 Chartwell Square, Southend-on-Sea SS99 2UU Usually they supply and envelope with a PO Box number, Southen, but I always throw these away! This ad is taken from bottom of my latest HSBC CC statement

Good luck :)

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  • 2 weeks later...
  • 3 weeks later...

Anyone else dealing with HSBC Card services, that can give me any kind of idea if they are straight forward or not etc.

Less than 14 days to go, i would of expected something as i didn't have my account number, but nothing as yet, only 12 days to go.

Sent a reminder, see whats happening their end :)

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Well the countdown continues with HSBC Card Services.

5 Days to go and still zero contact. If nothing is received by Tuesday, bearing in mind, there is no Post friday, looks like an LBA then reporting to Information Comm and then file with court :rolleyes:

No one reclaimed from HSBC Card Services?

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Well the 40 days is up on Tuesday, i'm not hopeful on receiving anything by then, so composed this to be sent on Tuesday afternoon, if nothing as arrived.

Today is or was your last day under the DATA PROTECTION ACT 1988, to supply me with the details I requested and duly paid for on XX May 07.

 

 

On the XX May I sent you a request for a full history of transactions or copy statements to cover the credit card account I held with you up until 2003, the transactions were to start from when I first opened the account. You have failed to comply with my request.

 

I hereby give you an extra 7 days to comply, if I do not receive a full history of statements within 7 days of you receiving this letter, I WILL be lodging a complaint with the Information Commissioner, if that doesn’t produce the documents I require, I will then file a claim at County Court, to request a Court Order for you to produce the documents and to issue any compensation that may be due.

 

I am surprised that an institute as large as the HSBC falls down on the simplest of requests.

 

I look forward to receiving the documents

 

 

Any views?

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Freaky, from my expierence's with this lot, the only knowledge i can pass down is......................... make sure youve got a comfortable chair :D youll be in for the long haul, saying that, i may have wrong adress, it could be Harrys Sun Bed Company for all i know :D

 

Im doing loads, got a bored of waiting, so thought i could fire them all off, as youve prob seen from my sig, but apart from this non compliance, im back to waiting again :rolleyes::D

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It has so far taken me almost two months to get my data from HSBC; I am still waiting for copies of correspondence that I asked for in my original SAR. HSBC have lied to me, and used various delaying tactics. However, one staff member told me that they are overwhelmed with requests for data - oh dear, how sad, never mind.

 

On the bright side, the credit card side have confirmed that they have sent all the data they hold, which doesn't include an executed agreement, so no more money for them, then.

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which doesn't include an executed agreement, so no more money for them, then.

 

Scarlet pimpernel, where do they seek for it tho, do they seek for it here, do they seek for it there that dastardly exectued agreement they seek it everywhere :D

 

Lets hope they dont find my agreement :) , im not waiting 2 months, this letter will go tomorrow and then next Monday or maybe Tuesday/ Wednesday ill file a complaint with the Information Commisioner and see what happens.

 

Apologies for the first paragraph, sounded kinda funny when i started :D

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Added another line :)

I WILL be lodging a complaint with the Information Commissioner questioning your ability to hold a credit licence, as you are unable to supply customers with basic requirements set out by the Data Protection Act.

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Phone no for HSBC CC Services is 08457 404 404 Good luck

 

 

Good Luck being the operative saying :rolleyes:

 

Well just rang them, didnt get very far, couldnt give her my creit card number obviously, gave her my old bank account details, got all my info on the screen, puts me on hold foe a few mins, comes back, need to transfer me to Credit card dept, fine transfer me then, puts me on hold, comes back and surprisingly all the Credit Card departments computers have gone down, howunlucky am i :rolleyes:;) I should ring back in an hour, as if the computers went down, doubt ill ring them back, ill just wait til next week and let the Information Commisioner do my talking for me :D

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Well just rang them back. Singing from different hymn sheets i think, dont think the first girl wanted to tell me what this one did :-|

 

Again go through the confirmation of i am who i say i am, ill just transfer you to cc dept, ok i reply, minute goes past......... sorry as the account is closed we cant access the account , you need to go into a branch with photo id, i said yes but its the credit card info i want, same go to local branch, i reply but your accessing my closed bank account to prove who i am, so how come you cant with my credit card, just repeats again, ask again just for the account number and again no joy.

 

Seems they can only access the things you dont want them too, could be im waiting for a court date for the closed current accounts charges, ive stopped paying the managed loan due to lack of agreement and now im after the credit card muhhahahaha.

 

Cant be bothered with them anymore, not even gonna wait the 7 days, they have had their 40 days times up.

 

 

Information Commisioner im comin your way tomorrow :D Anyone else i can complain about the lack of details to?

 

In for a penny in for a pound :)

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Well today i received a letter, i will knock up a reply and post it on here, but i need some info to the points they raise about keeping the records of my account.

This is what i received.

Dear Mr Wednesday,

I refer to your previous correspondance with regard to information concerning transactions and charges on your account.

Please be advised, in your original letter dated May there was no mention of a request involving your credit card, as a result of this we did not receive your letter in this office(sent my request to same address this letter came from), i apologise for any inconvience this may cause.

Unfortunately, i have been unable to loace your account from the information provided. The card number quoted (didnt quote one :confused: ) is not recognised by our computer system. This is probably because the account was closed some time ago (changed to a loan 2003) and the record deleted from our database. If you are able to provide us with a copy of any statement issued prior to February 2005 it may enable is to extract a code in order to locate past statements. However, this cannot be guarnteed. Please return your original letter(do they mean sar request? Not giving them another 40 days), with this letter and a copy statement in order for us to endeavo to assist you. A pre paid envelope is enclosed for your use.

Also raised the questions is this gonna be worth it, im pretty sure there will be a number of charges added to this account, but as time passes by another one drops of the with the 6yrs moving a month on. Anyone know the correct terms i need to use about the length of time they hang onto records. Ill go write a reply and maybe get some advise on changes etc

Thanks

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Well ive just put together an early draft of a reply. I have questions tho, is it worth replying to them or should i just go to the Information Commissioner.

 

How long by law should they have records of my account?

 

Heres the first draft

 

 

I refer to your letter dated 06 July relating my request under the Data Protection Act 1998 for a full history relating my account.

 

You state that my original request dated XX May had no mention that I required information regarding my credit card account, the fact that I addressed the envelope and letter to HSBC Card Services, which is the credit card department, which is also the same address your letter came from, so I am at a loss how this was then mistaken to relate to my current account.

 

You also mention a “card number” I did not quote a card number, the account was closed in 2003, my credit card balance was transferred to a HSBC Loan. I expected you to find my details from my name and address, I also sent you a letter dated 19 June asking if you required any further information other than the copy of my driving licence enclosed with my original request, obviously another request that went ignored, I have enclosed copies of all letters I have sent to you.

 

You also want me to return a copy statement prior to February 2005 and my original request, firstly as far as I am concerned you have had all the time you require, I find your excuses laughable. Secondly I contacted you, to supply me with copy statements, not for me to supply you with details of your ex customers.

 

I am also led to believe that when an account closes as the creditor you are required to keep a history of the account for a minimum of 6yrs after closure date, as this is within that timeframe I’m sure the Information Commissioner would be interested why you still don’t hold information to do with my Credit Card account.

 

I will give you 7 days to supply a full history of my CREDIT CARD account, from inception to closure dates, if this isn’t forthcoming then I will then contact the Information Commissioner.

 

Thanks for any input :)

 

 

 

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Im about to redo the above letter, but ive just had a thought :cool:

 

What happens if they still cannot provide me with anything relating to my credit card account? Obviously i wont be able to reclaim charges, so what would the next step be?

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