Have i sent it to the wrong place??

[piemondo]

Hi

I'm new to all this

 

I managed to get my statements eventually, calcuated interest and wrote the letter claiming my charges back to Barclays - however I think I sent it to the wrong place after reading things on here. I sent it my branch....... is this the wrong thing to do? Should I have sent it to the Head office? Or to the address on the letter that came with my statements? They are different........

 

Also, does it matter that I included the interest in the first letter? Should I have waited to include that?

 

Thanks for any help

[Todge]

The key question here is (IMHO) is "Did you send it recorded delivery?"

 

If so, you should be able to verify that Barclays have received it - delivery to the branch shouldn't affect it's onward despatch to the correct department.

 

If not, it's a bit trickier. You could send it again (direct to the correct head office address) with a covering letter saying 'originally sent to xxx branch on xx/xx/xx'.

 

ALWAYS send letters Recorded (Signed For) Delivery. (First Class is £1.00.) You can check online for delivery (and print it off for your case file).

 

Take a bit of time and look through the Barclays area of the site and familiarise yourself with the various departments and addresses. Know your enemy!

 

There's nothing like being sure ...