Specsavers or Natwest?

[doompixie]

Recently tried to switch my direct debit with specsavers to my new natwest account. The computers were playing up when I tried to do this, so I left some details and was told they'd send me the DD agreement to sign and return. I recieved it in the mail a few weeks later. I still have not returned this form yet specsavers have tried taking the money out of my account, resulting in 2 bounced DD's costing me £38 each

 

Now, can specsavers do this as I gave them my details, or are they in the wrong for taking money before I agreed to it (i.e. signed the agreement)? I was under the impression they wouldn't set up the DD till I signed this.

If they are wrong should I go after them for the charges they caused or just go straight into the claim process with Natwest?

 

Thanks

[doompixie]

anyone?

[livelylad]

I would contact specsavers and ask them to refund the charges you have recieved from the bank. Take a statement in to prove that you have incurred the charges. You can also ask Natwest to refund the charges as well.