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Flower V Smile


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Just thought i'd share my good news!!!! :D

 

1.) Sent prelim letter to Smile (Balloon St, Manchester) 16th May 06

 

2.) Received "we are dealing with your enquiry" letter 25th May 06

 

3.) Received email 31st May 06 as follows:

 

I'm sorry that you've felt the need to write to smile about the charges applied to your account and about the time it's taken to reply to you.

 

After reviewing your complaint a refund of the charges applied to your account has been agreed. As such, a total of £580 will now be returned as a gesture of goodwill.

 

As debit interest does not constitute a charge or fee this has not been refunded to your account.

 

I hope you find this result to be satisfactory.

 

At this stage we are required to let you know that smile will regard the complaint as closed if we do not receive a reply within 8 weeks of this response.

 

If you remain unhappy you may ask for your complaint to be referred to the Financial Ombudsman Service. Full details are on our website, http://www.smile.co.uk / talk to us / complaints.

 

Yours sincerely,

 

Eddie Murphy

smile Customer Services Manager

4.) This was the full amount i asked for and has been credited to my account :cool: as a commision adjustment.

 

A BIG thankyou to you all for this fantastic site, donation on it's way...

Flower

 

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Congrats - you dark horses are coming out of the woodwork now...!!

 

Don't forget the survey (and the donation will be gratefully received)

 

well done.

"BA Group. The World's favourite CA Group"

 

HSBC 2 claims amalgamated. £1195. settled in full prior to filing claim.

BARCLAYS settled in full 2 days prior to submission of defence by Barclays

CAP ONE settled in full on day 14 of LBA (£210)

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If only all the banks rolled over and played as nicely...

 

 

well done.

.

Barclays - £268 - Moneyclaim

Capital One - £172 - Moneyclaim

Abbey (2nd claim) - Moneyclaim

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HSBC - £2164.46- PAID IN FULL

MBNA - £471 - PAID IN FULL

NatWest - £307 - PAID IN FULL

Abbey Business - £314.15 - PAID IN FULL

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Well done Flower

When you want to fool the world, tell the truth. :D

Advice & opinions of Janet-M are offered informally, without prejudice & without liability. Use your own judgment. Seek advice of a qualified insured professional if you have any

doubts.

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Well done Flower. Very encouraging for my claim.:D

The Consumer Action Group is a free help site.

Should you be offered help that requires payment please report it to site team.

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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