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    • Hi all,        I really need to start my own thread on this Claim with Overdales/Lowell for a Cap One debt. but have already got to this stage .. My initial question for the moment - until replies come in - is that I figure my main stance is that a purchased debt cannot be claimed, debts can only be claimed by the original issuer of the debt .. but mediation is about coming to an agreement. So would I be acting in bad faith if I enter into mediation yet not seeking to come to a financial agreement? Also, I need to reject the scheduled time slot and ask for another as I'm not going to be free during those hours. The wording of the email gives the impression that I am given this one slot and if I reject it, then I am rejecting mediation - there is no mention of rescheduling, only of freeing up the slot for others .. although, I would have thought it would say so, if there were no possibility to reschedule.. Can I ask for another date without issue?   Anyway, if it's more helpful, I am happy to post up my defence and start a proper thread? I had a lot on at the time and had to do things right away due to the time limits, so didn't feel I had time to come here and go back and forth for info, so put my defence together from reading through relevant threads, late at night. CCA request appears to have been fulfilled (I'm still to check the accuracy of the documents). The other thing, asking solicitors about the particulars of the claim, hasn't .. although I forgot to ask for proof of postage and didn't send recorded post either (whereas the CCA I did), so not sure if I can pursue that easily ..?  
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    • Looking for a bit of assistance. I moved into a rented flat on 20th April 2024. I viewed it on the 14th April. Before I moved into the flat, the letting agency provided me with an offer sheet, in said offer sheet I made a number of requests and conditions related to me progressing with assuming the tenancy. These were: 1. A professional clean of the flat prior to move in date. 2. The hob, shower glass and bathroom cabinet be replaced prior to move in date. These were all planned actions by the landlord when I viewed it. I could see the boxes for the hob and other items in the flat. I prepared to move in on the 20th April but none of the work mentioned in the offer sheet had been completed. The standard of the clean was abysmal - mouldy food left in the fridge, nothing wiped down, bathroom mouldy etc. The hob, shower glass and bathroom cabinet were also not installed. I decided to not officially move into the flat as it was not in a condition as promised, my partner lives relatively close by so I lived with her initially. It was only on the 24th April that the hob, shower glass and bathroom cabinet were installed. The cleaners visited again 2 weeks after move in date (3rd April) and attempted another clean of the flat. Again, it was a poor job. I resorted to cleaning the flat myself. I have numerous pictures of the things I identified during my clean and have sent this all to the letting agency. Because of the issues faced, I asked the letting agency that the rent be reduced for the initial month. Exactly halved - to represent the 2 weeks that I was not living at the property. The landlord and letting agency have responded by saying that they will be willing to accept 1 weeks rent as a deduction but not 2. My question is, am I in a strong position to insist on the 2 weeks rent returned or have I been fortunate that they have even offered a weeks rent as a deduction? I would like to insist on the 2 weeks. I have paid the 2 weeks only as my rent collection date passed 2 days ago. Thank you for any assistance. Any further relevant details required let me know and I will provide.
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Halifax Is Asking for 4-8 wks : Delay Tactics?


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I am a new member and am currently having a problem with claiming from halifax. I sent off for my statements dating 6 years backwards and have freceived them. On 5th April I sent off my letter requesting they refund default charges amounting to £1677 plus inetrest £250.56 interest accrued totalling £1,927.56 to me. On the 13th of April I got a reply from them which in part said, "Please note the complaint handling rules set by our regulator, the Financial Services Authority, gives us 8 wee3ks to investigate and respond to complaints.

 

............However, we want to ansure the issues you raised are thoroughly investigated. If, for any reason we are unable to to respond fully to your concerns within the next four weeks we will write to update you of our progress."

 

I am just wondering whether any body else got a letter like this and what to do next. Any help or advise will be appreciated!!

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I posted this to update my post today but ill copy it here too as im a bit confused myself with regards to this practise.

 

I just called my local branch today to chase my rundown of charges as its just about come to the 40 day deadline and he was very helpful so I felt a bit guilty about shouting as he was a middleman more than anything else.

 

 

He had to call me back which he did pretty much straight away telling me that due to the increase in requests they are having some problems getting them out within the deadline of 40 days, some landing around the deadline and others a little bit after. Can they legally do this?! They had no problems taking my cheque on the 10th April...

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Sugary007 - absolutely normal - go ahead and send the LBA - it's YOUR claim, not theirs!

 

Delmorpha - well that's tough luck on them isn't it? If they hadn't acted unlawfully in the first place then they wouldn't have all this extra workload would they? If they don't respond in the time-frame you should report them to the Information Commissioner, and send the DPA non-compliance letter in the templates section.

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http://www.consumeractiongroup.co.uk/forum/bank-templates-library/92-3-letter-before-action.html

 

Here is the link to the lba letter, but as ladybird says, please read around a bit more so you know what to expect.

 

Read some threads, that gives you a good idea of how everything works out.

But if you do get stuck, just shout, some one will come along and help.

HOW TO...DUMMIES GUIDE TO CAG...Read here

STEP BY STEP GUIDE...Read here

F&Q's... Read here

EVERYTHING YOU NEED THE A~Z GUIDE...Read here

 

Go to our Cag Toolbar Download page here

 

Please don't forget this site is run on DONATIONS If this site has helped in any way, then please give a little back. ;-)

Any opinions are without prejudice & without liability. All I know has come from this site. If you are unsure, please seek professional advice. .

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This is the letter or similar to the one I semt them. Their reply to the LBA is that they were investigating which would take upto 8 weeks. My letter wasposted on the 5th of April 07 which makes today their 14th day. do I send them another LBA, the one recommended by you? That is like giving them another 14 days, in total 28 days, but if that is what it takes to get my money, no problem. please respond and thanks for the help so far. Sugary007

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Did you send the prelim first?

HOW TO...DUMMIES GUIDE TO CAG...Read here

STEP BY STEP GUIDE...Read here

F&Q's... Read here

EVERYTHING YOU NEED THE A~Z GUIDE...Read here

 

Go to our Cag Toolbar Download page here

 

Please don't forget this site is run on DONATIONS If this site has helped in any way, then please give a little back. ;-)

Any opinions are without prejudice & without liability. All I know has come from this site. If you are unsure, please seek professional advice. .

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The first letter I sent was the one asking for copies of my bank statent dating back 6 years. giving them 40 days to respond. They responded within the time frame sending me the 6 yrs history. I then calculated the various deductions worked out the daily interests and then sent them my second letter outlining they they had withdrew various sums of money from my account under as penalties for failed direct debits etc , attached a copy of all the deductions and ineterests calculated against each one on s daily basis, and aked them for my money back. In part it read, "I am writing to request that you pay all the default charges that have been applied to my account. I do not believe these charges reflect the true cost to Halifax plc of going into unauthorised overdraft or unpaid standing orders etc.......

 

I look forward to a response from you within 14 days. Their response was that they are ivestigating and that by rules laid down by the FSA they had upto 8 weeks to investigate and respond.

 

Where do I go from here?

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If you sent the letter in the templates - You didn't complain!

 

You sent a claim to them!

 

On your terms and conditions!

 

To your timescale!

 

If only I could use the eff word I want to? Eff them!

 

We're in charge!!! Two weeks from receipt then go!

 

A D

[sIGPIC][/sIGPIC]"Another charge by the Bank?"

 

1st Claim (Current account)

30/11/06 WON! £3146.41

 

2nd Claim (Mortgage charges)

27/3/07 WON! - £277

 

3rd Claim (Credit card charges)

14/5/07 WON! £300

 

4th Claim (Old account 97-99 £444)

20/4/07 Prelim sent

9/5/07 LBA sent

Can't remember now but I WON!!!

My current thread - An A-Z - My previous saga

 

IF THIS HAS HELPED PLEASE CLICK THE SCALES - THANK YOU.

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Please don't lose sight of the fact that this is YOUR claim not theirs!!

 

Why on earth would you want to give them more time when you have quite explicitly stated what you want from them?

 

If YOU owed THEM money, and they wrote to you and asked for it within 14 days, and you responded with "sorry, bit busy at present, but I'll get back to you in 8 weeks or so" what do you think their reaction would be..............?????

 

I rest my case.

 

Either do it properly, or don't do it all, every time you delay or dither, they will spot this a weakness and play on it.

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Lady Bird17, thanks eversomuch for puting the fire in my veins and adding clarity to a situation which they are hoping will spiral out of control. They owe us, not we them so I,m going ahead with stage three.Their day of grace is over. These d--mn dogs do the crawling for a change. Thanks for clarifying everything. Will keep you posted. Sugary007

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I know this can seem scary when you start off - and I won't pussyfoot around with people who dawdle and dither. Either you want your money back or you don't. And usually when I post a reply saying this, it fires people up - that is only my reason - I genuinely want people to get their money back.

What is the worst that can happen........? You don't get it back...now this is exceptionally unlikely, and would be very frustrating and unfair and you would be angry. Is that the end of the world?

 

Go, go sugary, and keep us posted. Good luck!

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I know this can seem scary when you start off - and I won't pussyfoot around with people who dawdle and dither. Either you want your money back or you don't. And usually when I post a reply saying this, it fires people up - that is only my reason - I genuinely want people to get their money back.

What is the worst that can happen........? You don't get it back...now this is exceptionally unlikely, and would be very frustrating and unfair and you would be angry. Is that the end of the world?

 

Go, go sugary, and keep us posted. Good luck!

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  • 4 weeks later...

Hi, I have just received a letter as well saying they will make a response by 19th June. This is in response to my LBA. I have rung the customer relations and they say that they are legally entitled to do this under FSA guidelines. This is the second letter I have received, the first one giving themselves 4 weeks to reply. They say I cannot speak to anyone else in Halifax regarding this. So is the next step court action after the 14days are up from the time of the LBA or do we send another letter first?? Can anyone help??

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Hi Tanglewood!

I'm in the same position as you here (i'm guiding a friend through a process).

 

We sent a letter asking for the money back, without threatening action and they replied first by saying they would get back in touch within 14 days. Before the 14 days were up they have written again saying they will be in touch by 13 June!

 

I'm not hesitating in taking them to court, just not sure how to reply to the letter as I never threatened them before!!

 

If there saying that time scale is allowable by the Financial Services Authority, can I give them my own deadline?

 

Is there "8 weeks to investigate and responde to a claim" from when they first recieve our letter?! They have responded within that time, just not really investigated!!

 

Didn't have these problems before!!

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Well, it's up to you what to do - but as you've registered on this site - I'm assuming you want to go down a tried & tested route, wth all the docmentary and moral support that a site like this can give, and claim back what is rightfully yours.

Again, I urge you to read around the site - all instructions are given in the right order, from the preliminary letter to the documentation you may need to complete if you pursue though the courts. So there should be rarely be a case of "I don't know what to do next" or "I don't know what to put in my letter in response" because IT'S ALL HERE!!

 

Even the spreadsheets do all the calulations for you, and you can even ask for a "court buddy" if by some remote chance you do land up in court.

 

Please read through everything, it will save you a lot of time waiting for people to answer your queries - and some won't reply to you because you are asking questions that are answered on the site, or making comments which point to the fact that you haven't read up on this properly.

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Hi Slammiman

I sent a prelim letter asking for the money back and they responded saying they would look into it and respond within 4 weeks.

After the 14days given by me in the prelim letter I sent the LBA with spreadsheets.

They replied today referring to my original letter (the prelim letter) and saying they would respond to my 'complaint' by the 19th June.

I have rung the customer complaints and said that I do not have a complaint I have a demand and I want that put on the file. I just got 'I'm sorry you are not happy but under the guidelines we have 8weeks to respond'. They keep saying complaint not claim!!

The 14 days are up on the 23rd May and I am going to start court proceedings unless anyone can tell me differently. I do not know if the 8 weeks is legal or not.

I have asked who is dealing but they say I cannot speak to anyone about this so it looks like I have no option but to go to court.

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No the 8 weeks is not legal, it's what the Banking code et al say, but there's no legality to it. Absolutely - put your MCOL or N1 in after the 14 days - the time-scales that are in the template letters are obviouly the ones to follow - otherwise there would be different time-scales in them! Good luck tanglewood!

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We seem to be going around in circles with this 8 weeks business. This 8 weeks nonsense is a complete red herring. If you have been following the threads in this and other bank areas you will see the banks come out with all sorts of guff to try and obscure the clear and simple process we have here. So I suggest you all ignore any obfuscation employed by the banks and stick to the clear timetable you set out.

 

1. get statements

2. work out charges

3. ask for money back give 14 days

4. send LBA give another 14 days

5. issue court summons

6. get the drinks in

 

I have had 3 successful claims and helped 7 other friends family and colleagues and each time the banks have tried to bamboozle us with guff so keep your blinkers on and don't get distracted.

 

good luck

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