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    • is the home in joint names but this is solely your debt? need far more history to be able to comment if it's paid off and was not just written of by one partly on their books and sold to anther, thus the cra file says £0. dx
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    • Hi Wondered if I could get a little advise please. I entered into a commercial lease (3 years) and within a few months I had to leave as the business I was trading with collapsed. I returned the keys to the landlord and explained the situation and no money, also likely to go on benefits but the landlord stuck to their guns. They have now instructed solicitors to send letter before action claiming just over £4000. The lease was mine and so the debt. I know this. I have emailed the solicitors twice to explain I am out of work and that with help from family I could offer a full and final settlement figure of £1500 or £10pw. This was countered by them with an offer to reduce the debt by £400, or pay off the amount over 12 months. I went back with an improved full and final offer of £2500 or £20pw. This has been rejected with the comment 'papers ready to go to court'. I have no hope of paying the £4000 and so it will have to go to court. Pity as I have no debts otherwise but not working is a killer. I wondered if they take me to court, could I ask for mediation? I also think that taking me to court will result in a pretty much nothing per week payment from my benefits. Are companies just pushing ahead with action even if a better offer is on the table? Thanks for your help.
    • Hi all, Many thanks for the advice! Unfortunately, the reply to the email was as expected…   Starbucks UK Customer Care <[email protected]> Hi xxxxxx, We are sorry to read you received a parking charge after using our Stansted Airport - A120 DT store. Unfortunately, the car park here is managed by MET parking. Both Starbucks and EuroGarages who own and operate this site are not able to help and have no authority to overturn any parking charges received. If you have followed the below terms then you would need to send all correspondence to [email protected], who will be able to assist you further. Several signs around the car park clarify the below terms and conditions: • Maximum stay 60 minutes, whilst the store is open. If the store is closed, pay to park applies. • The car park is for Starbucks customers only who make a purchase in our store, a charge will be issued if you left the site. • If you had made a purchase and required additional time, you must have inputted your registration number into the in store iPad which would have extended your stay up to 3 hours • To park in a disabled bay, you must have displayed a valid disabled badge. • If Starbucks was closed, you must have paid for parking as charges still apply, following signage located on site. • If you didn’t use the store, you must have paid for parking, following signage located on site Please ensure all further correspondence is directed to MET parking at the above email address, and accept our apologies that we cannot help you further on this matter.  Kind Regards,  Lora K  Customer Care Team Leader Starbucks Coffee Company, Building 4 Chiswick Park, London, W4 5YE
    • Thanks HB edited and re-uploaded. Thanks for the heads up 👍
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Guidelines - Requests For An Original Agreement Under The Consumer Credit Act 1974


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Hi ddelo

 

My friend has received a 'doorstep' THREAT of a visit from CALDERS..are they the same as whom you are referring to above...I do know that Barclaycard are the Original Creditors and still are in the absence of any Legal Assignement..as they state at the top of their Letter Calders debt Legal rRecovery..Liverpool..etc...I wlll be back over weekend to look over your letter...mention the costs implication to them in the event that they fail to satisfy s78 and insist on taking you still to court as Claimant and you Defendant ...see Brookes v HSBC 26th March 2011..

 

I will get you the link

 

m2ae

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  • 5 months later...
Can someone please clarify a point for me. When I make a request for an original agreement under the Consumer Credit Act 1974, does my creditor have to provide the actual document I signed or can they provide a copy?

 

I believe that they do not have to send the original, or a photocopy of the original, that in fact they can send what the agreement would have looked like...so u can probably guess what they will send.

I havnt been on for a while so see what others say first.

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HSBC is absolutely right. You are requesting a point of information, not proof or evidence. You can simply write and ask if they do in fact hold the original agreement.

If they threaten you with court action then you can use the much more agreeable CPR to see if they do hold the original docs. Some very useful threads here:

http://www.consumeractiongroup.co.uk/forum/showthread.php?159445-Getting-Them-To-Reveal-Their-Vitals.-Using-CPR-31.14-to-Your-Advantage

http://www.consumeractiongroup.co.uk/forum/showthread.php?173201-why-you-shouldnt-use-section-77-78-CCA-1974-if-you-want-the-signed-agreement

http://www.consumeractiongroup.co.uk/forum/showthread.php?255329-CPR-part-18-vs-CPR-31.14-Confused-well-read-here

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HSBC is absolutely right. You are requesting a point of information, not proof or evidence. You can simply write and ask if they do in fact hold the original agreement.

If they threaten you with court action then you can use the much more agreeable CPR to see if they do hold the original docs.

 

What is a CPR?

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They can send an alleged executed agreement without a signature pursuant to Consumer Credit Agreements Regultaions 1983...but this does not PROVE that an agreement was executed properly and legally in the first place...even more so when the agreement has been varied they are required to send a copy of the original in it's original form as well as an up to date statement of the terms as they currently are...as per HHJ Waksman in Carey v HSBC et al...and the critical words used by HHJ Waksman were 'SHALL INCLUDE[/I]'...to denote a meaning of in addition to ...rather than all the varied terms...undeleted terms... and up to date terms being ALL on one document...in this context I personally think that a request under s82 is much more apt and will cause them much more problems in adhereing to the legal requirements.

 

m2ae

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Thanks to Dotty50, hsbcfiddled and means2anend for the advice and link. Our fightback began today with us sending letters requesting CCA's. With reference to the 12 days +2 rule, is that working days and does the time begin from when the DCA receives the letters?

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Thanks to Dotty50, hsbcfiddled and means2anend for the advice and link. Our fightback began today with us sending letters requesting CCA's. With reference to the 12 days +2 rule, is that working days and does the time begin from when the DCA receives the letters?

 

As far as I am aware it from the date of the letter assuming you posted it in good time, the + 2 is for the post delay I beleive.

Abbey Settled 3,600:cool:

 

Just started battle with

EGG

Virgin CC

Abbey

MBNA

 

 

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Thanks to Dotty50, hsbcfiddled and means2anend for the advice and link. Our fightback began today with us sending letters requesting CCA's. With reference to the 12 days +2 rule, is that working days and does the time begin from when the DCA receives the letters?

 

Did you send the letter by recorded delivery? Hopefully you did then after a few days you can go on to the Royal Mail site and track the number for confirmation of delivery.

 

Best now to start your own threads for each creditor and then put a link here if you wish and you will get help from people who have knowledge of who you are dealing with.

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Hi

I requested a copy of my credit agreement from Barclaycard as I was being harrassed by a company I had never heard of before for a credit card number I had never owed. it turns out that it was an old egg card I had that was transferred to Barclaycard who in turn gave it their own account number (confusing or what). Anyway, after looking at what they have provided me, I cannot see a signature anywhere, I believe that Egg only did online applications and therefore there would not be. How do you stand with these types of credit agreements? Is it still unforceable? The actual letter states "I enclose a reconstituted copy of your credit agreement, along with a copy of the terms" and states that this complete their obligation under ssections 78 of the Act, is this true? Can I still insist that I am sent a signed copy? Any advice would be greatly recevied. Thank you.

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A mere tick in the siggy box is sufficient...HOWEVER...you can make ir difficult for them to PROVE this under Electronic Communications Act 2000 and I rhink that require an INTENT to tick that box...and that that tick WAS BY YOU...

 

I did this with a DCA on behalf of a friend and they decided to close the account it was to much bother for them.The amendment is in the CCA 1974.... credit agreements concluded online

 

s176A states the form and procedure....but in the Consumer Credit agreements Regulations 1983 there is a requirement for intent....

 

After all when hacking into someones account is so prevalent today ...it may not be disputed that a particular computer from a particular IP address was responsible but can they prove that it was NOT someone else at that address...INTENT from THAT alleged applicant needs to be proved needs....

 

This only relevant if the alleged debtor denies or cannot remember ever having ticked the sig box...

 

The amending instrument is in SI 2004/3236 the relevant section is...

http://www.legislation.gov.uk/uksi/2004/3236/article/4/made

 

Notice the point made in subsection 5...although a tick can be sufficient to show that A agreement was concluded in the MANNER required...the word INTEND is also used...the power of that should not be underestimated

Edited by means2anend
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Hi means2anend

 

There doesn't appear to be a ticked signature box or anywhere on what they have supplied me that even states signature or even a date it was supposed to have been signed (electroncially or otherwise), there is a cover letter with just my old address on it, then the acutal agreement has my new address on it, which is not the address at which I may have taken out the credit card. It must have been opened about 8 to 10 years ago.

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Article 4 amends the Consumer Credit (Agreements) Regulations 1983 to enable agreements to be concluded electronically and to enable the creditor or owner to include in the signature box information about the process or means of providing, communicating or verifying the signature made by the debtor or hirer.

 

If there is no tick(the alleged debtors) in the box then it cannot comply with s61 a legally 'signed' executed agreement

 

IF there is NO BOX then they have not complied with FORM

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They probably cannot even comply with a s78 request for information as one of the requirements stated by HHJ Waksman in Carey is that amongst other things 'the address at the time which the agreement was legally executed must be correct as of that date'..(roughly speaking)

 

There may also be issues as to time limitations...

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A mere tick in the siggy box is sufficient...HOWEVER...you can make ir difficult for them to PROVE this under Electronic Communications Act 2000 and I rhink that require an INTENT to tick that box...and that that tick WAS BY YOU...

 

I did this with a DCA on behalf of a friend and they decided to close the account it was to much bother for them.The amendment is in the CCA 1974.... credit agreements concluded online

 

s176A states the form and procedure....but in the Consumer Credit agreements Regulations 1983 there is a requirement for intent....

 

After all when hacking into someones account is so prevalent today ...it may not be disputed that a particular computer from a particular IP address was responsible but can they prove that it was NOT someone else at that address...INTENT from THAT alleged applicant needs to be proved needs....

 

This only relevant if the alleged debtor denies or cannot remember ever having ticked the sig box...

 

The amending instrument is in SI 2004/3236 the relevant section is...

http://www.legislation.gov.uk/uksi/2004/3236/article/4/made

 

Notice the point made in subsection 5...although a tick can be sufficient to show that A agreement was concluded in the MANNER required...the word INTEND is also used...the power of that should not be underestimated

 

How can you say you didn't intend to enter a credit agreement when you made repayments under it and in accordance with it? :confused:

 

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  • 1 month later...

Hi All,

 

I have a letter about a credit card debt that says the debt has been sold to a DCA (Arrow Global/Wescot).

 

My question is, Can I still request a copy of the credit card agreement after the debt has been sold?

Would I request a copy of the credit card agreement from the original credit card company or the DCA?

I think I read once (but can’t remember where) that when a debt is sold the recipient does not have to provide a copy of the agreement

because when they bought the debt it was a given that the debt was legally enforceable.

I would be grateful for any information on this.

 

Thanks

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Answer to q.1 is Yes as long is not less than one month the previous request as per s78 CCA 1974

 

Ans to Q.2 is that the onus is upon them to give you a notice of assignment whenever a debt is sold on.however you need to distinguish whether they are still the agent of the Original Creditor or are truly the new purchasers of the debt in which case you would need to request them

 

I think I read once (but can’t remember where) that when a debt is sold the recipient does not have to provide a copy of the agreement

because when they bougt the debt it was a given that the debt was legally enforceable.

There is nothing in the ACT that expressly says this unless someone can correct me...in fact it would be MORE favourable to sell on a useless debt for 'something than to sell on an legally enforceable debt..otherwise they would have pursued it themselves for the full amount

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"I think I read once (but can’t remember where) that when a debt is sold the recipient does not have to provide a copy of the agreement

because when they bougt the debt it was a given that the debt was legally enforceable.

There is nothing in the ACT that expressly says this unless someone can correct me...in fact it would be MORE favourable to sell on a useless debt for 'something than to sell on an legally enforceable debt..otherwise they would have pursued it themselves for the full amount"

 

That makes good sence. I suppose if every case was inforcable there would be no need for dca, as the lenders would have in-houes solicitors to take you straight to court.

Infact as there are so many dca's that shows there is no real point in going further than the threats and intimidation stage.

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