Help

[lil'bubble]

Hi everyone,

I am a newbie to posting so hopefully i'm posting in the right place, if not apologies to you.

I started the reclaiming process through Martin's Money Expert site which compared to CAG is quite simple and to be honest i seem to spend most of my time going around in circles although i have picked up lots of help and advice just by reading other peoples postings.

I have sent off the letter requesting my statements for 6 years and enclosed the cheque for £10 but so far they haven't cashed it and they only have till Friday to respond

[ladybird17]

did you send it recorded delivery? And when did you send it?

[livelylad]

You need to contact them and inform them they only have xxx days left. The link below will explain what actions you need to take.

 

http://www.consumeractiongroup.co.uk/forum/bank-templates-library/6986-data-protection-act-non.html

[lil'bubble]

Hi,

thanks for the quick reply i will have a look at the links,

It was sent 5th March and no i didn't send it recorded delivery ( a lesson to be learnt for future letters)

 

Thanks

[ladybird17]

hmm, if they haven't cashed the cheque, and you can't prove they've received it...- did you get a proof of posting?

[lil'bubble]

unfortunately another silly mistake, do you think i should start again?

[CAZKATJOE]

I had this trouble as i too started on Martins money expert site.

 

I did not send registered, but sent it into my local branch, i did receive the statements very quickly but they lost everything else, and i did not hear anything from them.

So i went into my local branch and they had a record of receiving it and posting it on, so i made them fax a copy over to head office.

 

I now send everything registered. I am now at the court stage, so good luck, there is so much advise here you cant go wrong now.

[ladybird17]

which bank is it? And is it for bank account or credit card?

 

(Stick with this site, believe me!!)

[lil'bubble]

thanks for the advice, it is with barclays and it is a bank account, i will wait till friday arrives and see if i get the statements....

[lil'bubble]

well the 40 days are up tomorrow and still no word, do i start to get the 7 day letter ready to send off tomorrow if they dont arrive, and who should i send it to this time and would sending it registered be a good idea?

 

i'm getting worried now because i thought at this stage things would have been easier, it seems from reading loads of threads that most people got their statements without to much trouble:sad:

[ladybird17]

Don't you believe it! There are literally hundreds of threads about people having no response to a SAR. Yes get ready to send the DPA non-compliance letter and yes definitely send it recorded and get proof of posting as well.

Don't worry, there are hundreds in same boat as you - the longer they delay, the worse it will be for them.

[lil'bubble]

Thanks Ladybird,

its great having the help and support on this site, it keeps you going when you feel down....will get letter ready to send x

[lil'bubble]

Hi All, just to keep you updated, i didn't receive my statements so today i am sending my non-compliance letter by recorded delivery, so fingers crossed

[taya]

Hiya - I am in same situation to yourself - sent a recorded delivery to Barclays last Friday giving them 7 days to comply with sending out my summary of charges. No response to my previous request, no cashing of cheque, NOTHING!

 

Hope it all goes well for you - keep us posted!

 

Jules

[dar£n]

whats the betting they cross in the post...

[mooseman721]

Hi everyone,

I am a newbie to posting so hopefully i'm posting in the right place, if not apologies to you.

I started the reclaiming process through Martin's Money Expert site which compared to CAG is quite simple and to be honest i seem to spend most of my time going around in circles although i have picked up lots of help and advice just by reading other peoples postings.

I have sent off the letter requesting my statements for 6 years and enclosed the cheque for £10 but so far they haven't cashed it and they only have till Friday to respond

 

I had a similar thing with Barclays, I rang their customer services department, I had my statements in 2 days, give that a try.

[lil'bubble]

Thanks for that i was wondering whether to ring or not but wasn't sure what number to ring, hopefully though i will hear from them before the 7 days are up because i'm dreading having to go through court procedures.

[dar£n]

thats what it is lil bub, just a procedure.

chances of you setting foot in the courtroom is very unlikely.

 

its all paperwork

[lil'bubble]

Hi All,

Just an update - i posted my 7 day non compliance letter on monday recorded delivery and still not had anything back, does anyone have advice as to where i go from here if there is still no reply?

[ladybird17]

you can take them to court for non-compliance

[lil'bubble]

Hi everybody,

I had still not heard from Barclays, so i thought i would do what a few others have done and ring the customer service dept, with in minutes i spoke to a very nice lady and she printed my statements out and said that she would rush them through to the post room today so that i get them by Monday - amazing:-)

 

If anybody wants the number - 0800 282 390

[CAZKATJOE]

Dont bank on it, others have been told this and still ended up waiting

Lets hope you are the one they are telling the truth too

[lil'bubble]

Hi everybody - update,

 

today i received my statements in full dated from Jan 2000, which is great, have gone through them and highlighted all my paid referrals, they come to £2178. Can anybody advise me as what to do next please?

 

 

Thanks in advance

 

 

Tracy:)

[dar£n]

http://www.consumeractiongroup.co.uk/forum/bank-templates-library/671-2-letter-preliminary-approach.html

[taya]

I spent 40 days waiting on statements, follow up letters etc etc.. then I rang customer services, asked for them - and they were on the mat within 3 days... it's worth a try calling them, for sure..

 

Jules