Reclaiming my charges - **WON**

[scottpmurphy]

I requested a copy of my bank statements from teh Halifax over the standard number & then sent ame the std letter advising they could provide them for a £5 charge. I called them back & authorised the charge & my statements turn up about a week later.

 

I called them on Monday to ask if they had a procedure for claiming back my charges or whether I had to send in a letter etc (hoping they'd just pay me back without the hassle ), and the guy I spoke to said rather than send a letter wait until June 1st & call them back as they've committed to the FSA to have a procedure on these charges by then.

 

what should I do, wait & see or should I get the letter posted?

 

Thanks in advance

[maddyrose1664]

I'd get the letter posted. Don't speak to them on the phone at all if you can help it. They'll be more likely to pressure you into some sort of an arrangement.

 

Send your letter off now!

[Michael Browne]

This is a stalling tactic. Send the prelim letter and don't let them deflect you. Stick to your timetable, not theirs.

[scottpmurphy]

A Halifax Customer Relations manager called me yesterday offering me a partial refund. I stated that I'd read up & the law as quoted in my letter said i was entitled the full amount.

 

There's now a letter in the post (which had better arrive), for me to sign & they'll then transfer the funds into my account

 

only £345 quid but it's better than nothing

 

Was a lot easier than I thought no hassle at all

 

Thanks everyone for this site when I get the funds i'll make a donation

 

Scott

[Michael Browne]

How much was your claim? You say ' only £345', implying that you were owed a great deal more.

 

If you're happy with this , then all well and good, but for a little bit more 'hassle' you can have it all. It's your money, after all.

[scottpmurphy]

No I got paid the full amount, happy days

[mechs]

Congratulations

well done can you pm a mod please and they will change your title for you can you also fill in the survey please if you have not done so

[BC312]

I am stumped with the interest calculations, sounds simple ie working out the days etc times the fees owed, divided into 365 days of the year or 366 if a leap year etc etc. I don't keep a diary of the days they keped me in the red etc? Would it not be easy to total up the charges and and charge the interest on the total requested by a certain rate. As soon as i can get over this bit i can kick some butts. I want to get it right otherwise they could give me peanuts. I did see a formular on the form to work it out but even that seemed complicated to others. How would the courts react if you cock up your interest calculations.

Halifax card clowns sent me the data requested using the template letter no problem. The current account data i am still waiting for. I did give them a call and said they will react but still not heard yet. Can you tell me, how do you act if they don't give this information to you?

[mechs]

BC312 please do not hijack another member's thread. Please start your own thread and ask questions there.

[strude]

Congratulations

Well done to you.

[grahambl]

Did you send any letter to them or did they just call you straight of the back of you calling them? I attempted to call them to say "just do it and save yourself some time" and the guy told me they have been informed to stick to their procedures and all requests for repayment will have to be done in writing... Do you know who called you?

[scottpmurphy]

Sorry not been online for a while. In case you've still not got your charges back I did everything in writing & they called me within a couple of weeks.

 

Good Luck

[scottpmurphy]

This topic was closed on 11 March 2019.

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