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Hi I sent the standard request for charges to be paid back letter (the same one as I previuosly sent) & i've got a letter back saying as I accepted settlement for this compiant in May they're not going to consider my new request & see that this is the same compliant. SHould I have been more specific with the dates on my new claim? any suggestions what I should do now as I signed a letter to confirm settlement of my previous compliant but this document doesn't say I won't ever claim again?! help Thanks

Hi Has anybody got any advice on this for me? Thanks Scott

Sorry not been online for a while. In case you've still not got your charges back I did everything in writing & they called me within a couple of weeks. Good Luck

I recently used all the help on this site & claimed back my bank charges from the Halifax for the charges in the past 6 years. Unfortunately (I know i'm asking for trouble), I went over my overdraft once more (although I paid in the same day I went over my overdraft but they tell me this doesn't matter it has to be the day before). I've subsequently had to pay more charges. Can I claim these back also or should I just accept them because i've already claimed once before? Hopefully somebody can help me out Thanks Scott

Thanks for that I'll go get em

Hi I've just recently had a full refund from Halifax for charges on my current account. Do I just follow the same process with MBNA (ALso any other VISA for that matter)? Request last 6 years charges or statements using DPA letter? Request full refund or small claims action etc Thanks Scott

No I got paid the full amount, happy days

A Halifax Customer Relations manager called me yesterday offering me a partial refund. I stated that I'd read up & the law as quoted in my letter said i was entitled the full amount. There's now a letter in the post (which had better arrive), for me to sign & they'll then transfer the funds into my account only £345 quid but it's better than nothing Was a lot easier than I thought no hassle at all Thanks everyone for this site when I get the funds i'll make a donation Scott

You should read the FAQ section on the home page, it's very good good luck

I requested a copy of my bank statements from teh Halifax over the standard number & then sent ame the std letter advising they could provide them for a £5 charge. I called them back & authorised the charge & my statements turn up about a week later. I called them on Monday to ask if they had a procedure for claiming back my charges or whether I had to send in a letter etc (hoping they'd just pay me back without the hassle ), and the guy I spoke to said rather than send a letter wait until June 1st & call them back as they've committed to the FSA to have a procedure on these charges by then. what should I do, wait & see or should I get the letter posted? Thanks in advance