Powergen rip off

[ozzywizard]

The balance is not justified or collectable if they have failed to get a correct reading for a 2 year period.

[ozzywizard]

Yeah its in the Code of Practice for Accurate Bills.

 

 

Under what circumstances will suppliers agree not to charge customers for

energy used?

If the supplier is at fault, and the customer has not received a bill for more than two

years, then from 1st July 2006 any outstanding amounts that relate to energy consumed

more than two years ago will be cancelled. From July 2007, this will reduce to one year.

For customers on credit payment arrangements, suppliers will not be at fault where they

can demonstrate that they have taken all of the following four actions:

a) Attempted to read the meter at the customer’s premises within the last 24

months within the first year. From July 2007 onwards this will reduce to

within the last 15 months.

b) Provided opportunities for the customer to submit their own meter reading at

any time on any day

c) Ensured that it was clear on the bill that energy consumption had been

estimated

d) Used a system to ensure estimated bills relate to foreseeable actual

consumption (that is, the estimate was based on previous history, where

available, or on average energy consumption for a similar type of property)

Where the customer pays by direct debit, in addition to a) and b) above, the supplier

must be able to demonstrate that it has taken all of the following actions:

. the customer has been correctly set up on their billing system by both taking

deductions from the customer’s bank account and sending statements to them

. within the last 24 months in the first year reducing to 15 months for year 2

onwards it has re-assessed the customer’s direct debit payment to ensure that

the payments are sufficient to meet (either the actual or a reasonable estimate

of) the customer’s energy usage.

[ozzywizard]

I also work for Powergen and you will find it very easy to have the bill reduced if the company have not stuck to the billing code and charging the consumer unlawfully. Too many people pay their bills without question.

[ozzywizard]

Either the meter reader did not hand the reading into Powergen properly or their has been a fault with your readings. Or they have the correct read but have to estimate on the day of a price increase or decrease. Phone them with your correct read and ask for a statement to date on that read.

[ozzywizard]

No problem this is what the forum is all about.

[ozzywizard]

You need to find out who supplies your electric, they can only bill you going back 2 years. In July this changes to one year so I wouldn’t be in a rush.

[ozzywizard]

I know this is quite a time ago but they cannot claim none calibration debt after April 2007 as they promised all meters would be set to the correct prices by this time. You say it goes back to Feb 2006. I very much doubt you built up 524 in 14 months unless you use loads of electric and your meter was set to like pre 2006 prices. find out from them your balance in April 2007 and also Feb 2006 .